Cedar Court Care Home has a Review Score of 9.6 (9.577) out of 10, based on 26 reviews in the last 2 years. Over all time Cedar Court Care Home has 79 reviews.
Review from S L (Friend of Resident) published on 29 January 2025
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Review from Margaret W (Wife of Resident) published on 22 January 2025
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your review and for your words of appreciation, it is greatly received.
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Review from A B (Wife of Resident) published on 21 January 2025
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your review and for your words of appreciation, it is greatly received.
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Review from Lyndsey S (Daughter of Resident) published on 31 December 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for such a lovely review of Cedar Court. I am so happy to read your lovely words, this means a lot for our team.
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Review from Linda T (Sister of Resident) published on 20 December 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to provide such a great review. It is very reassuring that you consider our team perform well. I will make sure to pass your kind words to the whole team.
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Review from Brian H (Husband of Resident) published on 15 December 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to provide such a great review. It is very reassuring that you consider our team perform all their duties to an excellent standard. I will make sure to pass your kind words to the whole team.
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Review from Bronwen B (Daughter of Resident) published on 23 November 2024
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Review from Colin F (Son of Resident) published on 23 November 2024
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Review from Teresa E (Daughter of Resident) published on 9 October 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for such a lovely review of Cedar Court, I am so happy to read your lovely words, which I will pass on to our team.
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Review from Jan R (Daughter of Resident) published on 6 August 2024
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Reply from Justine Cowell, New Business Manager at Cedar Court Care Home
Thank you so much for your review of our lovely home, I am so glad you are happy and feel part of the Cedar Court family, I will pass your words on to the rest of the team.
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Review from M G (Daughter of Resident) published on 6 August 2024
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Reply from Justine Cowell, New Business Manager at Cedar Court Care Home
Thank you for your review of Cedar Court we are glad that you are happy with our home, and I will pass your words on to the team.
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Review from L D (Daughter of Resident) published on 24 July 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your review and for your words of appreciation, it is greatly received. We will share this with the team.
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Review from R D (Son-in-law of Resident) published on 24 July 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your review and for your words of appreciation, it is greatly received. We will share this with the team.
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Review from V H (Niece of Resident) published on 4 July 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your feedback and for your appreciation.
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Care / Support
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Review from M W (Daughter of Resident) published on 10 June 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your feedback and for your words of appreciation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Y R (Wife of Resident) published on 15 May 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you ever so much for your review. We appreciate them all so much, I will ensure I feedback to the staff on the positive comments made by you. They are greatly appreciated.
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Review from Malcolm B (Husband of Resident) published on 18 March 2024
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your feedback and for your words of appreciation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lilian F (Resident) assisted by family/friend published on 16 February 2024
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Reply from Justine Cowell, New Business Manager at Cedar Court Care Home
Thank you so much for your kind words, the team at Cedar Court loves having you in the home and we are so pleased you are happy.
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Review from Nigel H (Nephew of Resident) published on 16 January 2024
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Review from Joanne W (Daughter of Resident) published on 22 December 2023
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for taking the time to offer your feedback and for your words of appreciation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.577) out of 10 for Cedar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.577 for Cedar Court Care Home is calculated as follows: ( (188 Excellents x 5) + (89 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 293 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 May 2022
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Job Title: Home Manager
I trained as a nurse in Romania before moving to the UK in 2015. After managing another local care home, I’m now the Home Manager at Cedar Court. I’m proud to work with such a dedicated and compassionate team who always go above and beyond for our residents.
Job Title: Home Administrator
Joined: 2018
I really like getting to know the residents and their families making them feel special every time they visit. Also, I love getting involved with events that happen in the home. I have had a varied career, all customer-facing facing so I feel my interpersonal skills are good. I was a Bank Manager for 18 years so I am very familiar with working with people and respecting confidentiality.
Job Title: Senior Nurse
I’m passionate about providing high-quality care and ensuring the home is welcoming for residents, their families, and friends. I value my team's hard work and feel I make a positive difference as a nurse. I hold a Master's degree in Nursing.
Job Title: Activity Coordinator
I love seeing the smiles and laughter of residents during activities. I help them maintain fulfilled lives by supporting them in doing the activities they’ve always enjoyed. I have a strong background in activity work in schools and care home settings.
Job Title: Receptionist
I enjoy meeting residents' families and making them feel welcome. I greet residents with a smile and a chat as I move around the home. I have over 6 years of reception experience in high-end hotels and a dental practice.
Job Title: Head Chef
I enjoy using my skills to create recipes and try new food ideas. By making classic, nostalgic dishes, I bring comfort and help residents relive treasured memories. I qualified as a chef in 2003 at the Royal Air Force Catering Academy and have completed courses in Textured Modified Foods and Business Management.
Job Title: Maintenance Officer
I enjoy working with the elderly as they are funny and kind, and I love being part of the team. While doing maintenance, I always take time to chat with the residents. I have completed high school, university, and on-the-job training.
Job Title: Senior Healthcare Assistant
I enjoy providing care, support, and companionship to the residents, taking the time to get to know them individually and working closely with my team. Engaging in conversations about their interests and life stories is the most fulfilling part of my job. I am currently completing my Level 3 qualification.