Cedar Court Care Home has a Review Score of 9.6 (9.577) out of 10, based on 26 reviews in the last 2 years. Over all time Cedar Court Care Home has 79 reviews.
Review from Rebecca I (Granddaughter of Resident) published on 22 June 2022
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Review from Mark D (Son of Resident) published on 19 June 2022
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Reply from Nicoleta Ungureanu, Home Manager at Cedar Court Care Home
Thank you for your review. Your feedback is always very important for us to keep high standards.
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Review from Pamela H (Wife of Resident) published on 7 April 2021
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Review from Coralie K (Stepdaughter of Resident) published on 13 January 2021
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Your feedback is brief, but inspiring. 'Very well and happy' are strong inspiring words that reflect what we are working to achieve for our residents who are in our care. Our heartfelt gratitude to you and your loved ones.
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Review from Valerie B (Daughter of Resident) published on 22 December 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Thank you for your review. The 'best home' compliment is more than enough to further motivate and inspire my team who continues to be strong for our residents and their work colleagues during these difficult times.
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Review from Elaine L (Daughter of Resident) published on 22 December 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Thank you for your review. My team and I remain resilient during these challenging times.
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Review from T H (Son of Resident) published on 2 October 2020
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Review from J F (Sister of Resident) published on 9 September 2020
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Review from J G (Wife of Resident) published on 4 September 2020
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Review from P H (Sister of Resident) published on 10 August 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
We endeavour to create a welcoming and friendlier home. Your lovely feedback is a reassurance to myself and the team that we are achieving this objective. Thank you.
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Review from Julie P (Relative of Resident) published on 10 August 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Thank you for your rating and feedback. Five stars across the board is really amazing. We couldn’t ask for a better compliment than this. This is a timely compliment that each member of my team needs during these difficult times.
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Review from Susan G (Daughter of Resident) published on 28 July 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Thank you for your lovely review of your experience with us. We will endeavour to maintain the trust and confidence that you have for the home and to my team at Cedar Court.
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Review from Derek H (Son of Resident) published on 16 July 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Thank you for your review. We sincerely appreciate that you understand the difficulties that we are in during these challenging times. We are strengthening our activities provisions having full-time activities organiser joining the existing activities team. We are aiming, in as much as restrictions are still in place relating to social distancing, to further improve opportunities for residents to get involved with meaningful occupation.
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Review from T N (Resident) published on 5 March 2020
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Review from R D (Wife of Resident) published on 5 March 2020
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Review from Peter K (Son of Resident) published on 27 January 2020
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
My team and myself are very grateful of your review and your inspiring words. We will continue to endeavour to achieve excellence in the services that we provide.
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Review from H W (Daughter of Resident) published on 11 October 2019
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
This review is inspiring and will give my team further motivation to aspire for excellence.
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Review from D F (Wife of Resident) published on 9 October 2019
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Review from Laurence H (Resident) published on 7 October 2019
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Many thanks for your review, Mr Holborough. This is the best time for the home to aim for excellence as we are in the position to further improve our services as per the facilities and activities provided. We recently have recruited two more activities organisers who are currently undergoing final stages of their employment with us- this is in response to your wishes to make activities provision become one of the focal areas of consideration in the delivery of our service.
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Review from L K (Daughter of Resident) published on 26 September 2019
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Reply from Gener Tayhopon, Home Manager at Cedar Court Care Home
Many thanks for your kind compliment. We are aiming to consistently maintain excellent care and support to all our residents. I will inform the team of your lovely review.
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The Review Score of 9.6 (9.577) out of 10 for Cedar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.577 for Cedar Court Care Home is calculated as follows: ( (188 Excellents x 5) + (89 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 293 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 May 2022
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Job Title: Home Manager
I trained as a nurse in Romania before moving to the UK in 2015. After managing another local care home, I’m now the Home Manager at Cedar Court. I’m proud to work with such a dedicated and compassionate team who always go above and beyond for our residents.
Job Title: Home Administrator
Joined: 2018
I really like getting to know the residents and their families making them feel special every time they visit. Also, I love getting involved with events that happen in the home. I have had a varied career, all customer-facing facing so I feel my interpersonal skills are good. I was a Bank Manager for 18 years so I am very familiar with working with people and respecting confidentiality.
Job Title: Senior Nurse
I’m passionate about providing high-quality care and ensuring the home is welcoming for residents, their families, and friends. I value my team's hard work and feel I make a positive difference as a nurse. I hold a Master's degree in Nursing.
Job Title: Activity Coordinator
I love seeing the smiles and laughter of residents during activities. I help them maintain fulfilled lives by supporting them in doing the activities they’ve always enjoyed. I have a strong background in activity work in schools and care home settings.
Job Title: Receptionist
I enjoy meeting residents' families and making them feel welcome. I greet residents with a smile and a chat as I move around the home. I have over 6 years of reception experience in high-end hotels and a dental practice.
Job Title: Head Chef
I enjoy using my skills to create recipes and try new food ideas. By making classic, nostalgic dishes, I bring comfort and help residents relive treasured memories. I qualified as a chef in 2003 at the Royal Air Force Catering Academy and have completed courses in Textured Modified Foods and Business Management.
Job Title: Maintenance Officer
I enjoy working with the elderly as they are funny and kind, and I love being part of the team. While doing maintenance, I always take time to chat with the residents. I have completed high school, university, and on-the-job training.
Job Title: Senior Healthcare Assistant
I enjoy providing care, support, and companionship to the residents, taking the time to get to know them individually and working closely with my team. Engaging in conversations about their interests and life stories is the most fulfilling part of my job. I am currently completing my Level 3 qualification.