Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.8 107 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.

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Care Provided by Ashbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rajesh Ayyappan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashbourne Court Care Home Reviews (107)

Total of 107, showing 1-20
9.8

Ashbourne Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Ashbourne Court Care Home has 107 reviews.

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Review from Olive H (Sister of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had been with Ashbourne Court for 5 years 1st in care and then nursing, she could not have had better treatment, the nursing staff really looked after her.

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Review from David B (Nephew of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff of Ashbourne Court Care Home have been very helpful in helping my aunt settle in regarding her respite care. She is now going to become a permanent resident as she has settled in very well due to making her feel welcome and cared for.

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Review from Diana B (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been at this residential home for only 2 weeks and up to now all staff are courteous and kind towards my mother. The home is warm and inviting and I know my mother is very happy here.

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Review from S G (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone seeking care for their loved ones. My Mum has been a resident for just over a year and all the staff have been amazing with her.
She looks healthier than she has in years now she is eating well and after being lonely living at home she now has friends
and is always chatting away with someone or joining in the activities.
She did not want to be in a care home, but her dementia meant it was necessary. Making that decision for a loved one is incredibly hard, but the team at Ashbourne also helped me on that journey and I can't thank them enough.
My Gran was also at Ashbourne for several years.

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Review from J W (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court, Andover is a wonderful care home. They are excellent in every aspect. The whole team are second to none, with big hearts and smiles. They work extremely hard to achieve excellent results for all their residents, always and also their families, giving peace of mind to all. I highly recommend
it to anyone who is looking for a care home placement, with all these qualities. With grateful thanks.

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Review from D S (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professionally well-run care home, where nothing is too much trouble. My Father enjoyed his time here very much. I would not hesitate to recommend this care home to anybody with elderly relatives who need the love, care, and help they need in their later years.

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Review from J B (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care and dedication of all the to be exceptional standard. The nurse in charge of my mother's care keeps us regularly updated on our mother's health and well-being.
The manager and his team are all friendly and helpful.
The home is kept spotlessly clean with a homely and friendly
feel.

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Review from P C (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is brilliant as far as my father is concerned, so that is all I need to know. He is very happy being here.

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Review from Raymond S (Husband of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after with respect and dignity. The staff keep us up-to-date even though we are in every day, they still keep us all informed. The home is clean and the staff lovely and caring. She is unable to participate in activities but there is always something going on. She is quite poorly
and we are very happy that she is being looked after so well.

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Review from Joseph D (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very friendly and helpful.
Mum is being well looked after. She is kept nice and clean, her general health is being closely monitored and the family get regular telephone updates, which we appreciate.
The home provide a lot of varied activities which we would like Mum to
participate in. The staff also share this desire and actively provide her with a lot of encouragement to become involved.

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Review from John N (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia, has been at Ashbourne Court for about 16 months. After a two-week visit for respite care, we saw how well she settled and decided that it was the right kind of environment for her long-term care. The staff are very caring and take very good care of her. She is very content
in her surroundings and enjoys the activities which are varied and well organised. The food is very good, nutritious and varied and Mum is very much a fan. The nursing team always keep me up to date with any medical developments and I feel that she is in a safe and trusted environment which caters very well for her needs.

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Review from Ian F (Nephew of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was a resident of Ashbourne Court for sixteen months and has recently passed away. During her stay she was given excellent first-class care and was treated with dignity and respect by all the staff and carers.
Any medical needs were dealt with immediately with the family always informed and
kept up to date.
I cannot thank all of the staff at Ashbourne Court enough for their care, help and commitment. Thank you.

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Review from K D (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the home for 1 year she absolutely loves it. It was difficult for the first couple of days, but since then, she has been adamant she is not moving again. The staff are fantastic and she thinks of them as her family. My mother has dementia but feels totally at home. My
mum's room is beautiful, clean the food is very good and the activity team are great. We held a birthday party last year with all the residents invited, and the support from the activities manager was amazing. 100% recommend this home

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Review from John D (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent competent and caring staff in all areas, carers, nurses, admin and management. Excellent facilities. Genuine efforts are made to engage and entertain all residents. Staff kept us fully informed of my mother's condition throughout. Highly recommended.

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Review from C M (Grandson of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court Care Home is very helpful and stepped in over a weekend to support my elderly grandmother when no other care home within a 30 mile radius (40+) would help.
The team are very friendly and provides an excellent and attentive level of care.
My grandmother had never been in a care home
setting before and was made at home which helped her to settle in very well.

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Review from Carolyn W (Friend of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are good. It's very clean. The patient appears very happy.

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Review from Sheila D (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court provided my mum with excellent care throughout her residency. They always treated her with kindness, were always happy and thought the world of her. We were always made welcome whenever we visited and phoned immediately if any problem arose. I cannot thank them enough.

Reply from Harriet Sharland, Marketing Administrator at Ashbourne Court Care Home

Thank you for your wonderful feedback about Ashbourne Court Care Home. We are pleased to hear that your mother's experience has been a positive one and we appreciate your kind comments about our team. Have a lovely day.


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Review from Graham B (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would, together with my sister, wife and family like to thank all at Ashbourne for their care, kindness, friendship and the happy atmosphere created for my father whilst he was in the care home. He made many friends and joined in the events. Even trying Bingo for the first time in his life which
he really enjoyed. Many thanks to each and every one of you.

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Review from Lynn B (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Ashbourne Court for 10 months. She was first here after a hospital stay following a fall that resulted in a broken hip. Mum had dementia that meant she didn't learn to walk after her fall. Everybody at Ashgrove Court treated Mum with absolute respect. Her needs were assessed and she was cared
for accordingly. I would have no hesitation in recommending Ashbourne Court.

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Review from Rosa S (Wife of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the period that my husband has been at Ashbourne Court Care Home, he has been happy and, though because of distance and Covid (long) I don't visit as often as possible, I find the home well-run and happy. Thank you.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Ashbourne Court Care Home is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.


Frequently Asked Questions about Ashbourne Court Care Home

What types of Care is Ashbourne Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashbourne Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashbourne Court Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Ashbourne Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbourne Court Care Home to the centre of Andover?

0.3 mile(s) as the crow flies, distance by road may be significantly further.