Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.8 107 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.

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Care Provided by Ashbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rajesh Ayyappan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashbourne Court Care Home Reviews (107)

Total of 107, showing 21-40
9.8

Ashbourne Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Ashbourne Court Care Home has 107 reviews.

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Review from S E (Husband of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge cost but she has tranquillity.

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Review from Chris J (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Ashbourne Court for 3 years from October 2019. The staff at the home have always been excellent both with my father and also with me. The activities team are particularly engaging and made a real effort to include all residents. As Dad deteriorated and was unable to join in with
the general activities, they spent time with him individually to keep him engaged. The nursing staff were also excellent and always spent time with me explaining any issues or concerns. I would highly recommend the home both for the standard of care and for the friendliness and caring demeanour of the staff.

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Review from Violet P (Wife of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling husband was a resident at Ashbourne Court Care Home for just over 2 years until his recent death in June 2022. During all that time he received amazing care and nursing. There was never a time I doubted he was being looked after by dedicated nursing staff and carers. Their compassion and
friendliness extended to me and my family, who, once the Covid restrictions were lifted, were always made welcome. My thanks are very sincere. And I shall always be pleased to recommend this wonderful place.

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Review from Mike P (Son of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Ashbourne Court, Andover in November 2021. Despite being unsure about the move from his own house, he was immediately made very welcome and loved his new home. The staff are warm, caring, and excellent at communicating with the family. I really appreciated the photos of Dad's activities,
especially during lockdown when we could not visit. Sadly, Dad's stay was shorter than we had hoped, but when his time came the staff and management at Ashbourne not only catered for his needs but offered much-needed support to me and the rest of my family. I highly recommend Ashbourne Court as a care home and would like to thank them for all that they did for us.

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Review from J M (Cousin of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court is such a lovely caring place, not only to their residents but to family too. I always feel welcome when I visit. The staff take time to talk to me and update me on how my cousin has been on a day-to-day basis. The management team are always available to talk through any concerns too.
My cousin is very happy at Ashbourne Court. I particularly appreciate their use of social media to keep me up to date with the activities going on in the home and I love seeing photos of my cousin, especially while visiting is restricted due to Covid.

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Review from T L (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken to Ashbourne Court for respite care in January 2021. She became a resident in February 2021. The care that she and us as a family had was always 100%. We would recommend Ashbourne Court to everyone looking for care for their loved one. Mum loved her pamper session and we never knew what
a budding artist she was. There is something happening there every day and the family Facebook page has been lovely. Big thanks to you all.

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Review from Alison M (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently a resident at Ashbourne Court and has consistently received the best quality of care. All of the staff are professional, experts in their field and very hard working. Dad is looked after; we are involved in all decisions. The staff engage Dad in activities and treat him as an
individual. My mum also lived here, in the months preceding her death. I shall never forget the compassion afforded to my mum as she died; the nurses at Ashbourne were so kind and it was all so dignified. My family was so grateful for the support of all the staff, at this difficult time. Every member of the team is approachable, friendly and helpful. This is a home from home; the rooms are very well presented and the food is good. I am so grateful to all the staff and management for providing both of my parents with such a safe and consistently excellent place to live, when they needed the care that they couldn’t get in their own home. We thoroughly recommend this care home.

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Review from Chris C (Son of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Dad lived in Andover, we are from out of the area and were given Ashbourne Court by the Palliative Care Team. From the traumatic day he moved in until his passing 17 days later with terminal cancer, Dad received nothing but the best possible treatment and care from everyone he met. I have nothing
but the highest possible praise for the entire staff at Ashbourne. They were caring, attentive, incredibly accommodating and helpful to our family, and utterly dignified as well as professional in the way they dealt with his passing. Nothing was too much trouble for them. Being well used to many local care homes myself 75 miles from Andover via our Church work, I would readily and heartily recommend Ashbourne Court without hesitation.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Chris, for your feedback and for taking the time to share your experience at Ashbourne Court Care Home. We are so sorry to hear about your Dad, but pleased you felt he received great care and hope that his time in our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from B H (Sister of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff very welcoming on arrivals. With covid, they have been very helpful when helping my brother to settle in. When I leave him I know he is in safe hands.

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Review from Theresa C (Goddaughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the cleanliness of the whole place and the care and friendliness of all the staff I had contact with. I did comment that the crisp white bed linen was whiter than mine at home! Whenever I phone to enquire about the welfare of my godmother, I am always met with considerate,
helpful personnel.

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Review from Lynn C (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court have provided excellent care for my father during the last year. They have also provided additional support by doing extra activities for residents. The activities team have been invaluable in providing video calls to keep us in touch with my Dad. Everyone at Ashbourne is brilliant!

Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Lynn, for your comments about your recent experience at Ashbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Elizabeth B (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court Care Home is a wonderful care home. All the staff are dedicated to their job and give mum 100% care every day. I would recommend this home to any family that is putting an elderly relative in this care home.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Elizabeth, for your comments about your recent experience at Ashbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Alison P (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family could not be happier with the amazing care my dad receives at Ashbourne Court. All the staff are caring, professional and attentive to my dad's many care needs. They not only look after him, but also us as a family. They have dealt with the covid pandemic admirably and kept communications,
video calls and visits going as much as possible. They understand our worries and feelings and keep us informed at all times. The staff feel like friends. I have nothing but praise for their hard work.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Alison, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ashbourne Court Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Bernard B (Son of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 9 years in Ashbourne Court. Despite her dementia, she always seemed settled and happy in the home. During those nine years, the ownership of the home changed and some staff left and were replaced but throughout her stay, whoever dealt with her did so with empathy and care at all times.
In summary, Ashbourne Court, its management and staff did everything we hoped for from a care home.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Bernard, for letting us know how we are doing at Ashbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Jo L (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the two years my mother resided at Ashbourne Court, her needs were always catered for, and nothing was too much trouble. Her dementia progressed, and all the staff always ensured she was comfortable, assessed and new care plans put in place. We were kept regularly updated and even more so
during the COVID-19 peak, which they all dealt with so courageously. I couldn't thank them all enough for their compassion and care. Highly recommended.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, for letting us know how we are doing at Ashbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Sarah D (Granddaughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an Italian family our 'nona' is our heart and soul. Watching our matriarch say her long and sad goodbye through the effects of dementia is truly heartbreaking for us all. Therefore, handing over her care to strangers was the most difficult of decisions, especially during a pandemic. That meant we
couldn't hold her hand, stroke her hair and tell her it was all going to be ok. I don't think that should ever be taken for granted. This process is huge for families, such an emotional time, but, it could have been a million times worse had it not been for Ashbourne Court. We are blessed to have found such a wonderful home, full of what can only be described as a team of earth angels. We will forever be in their debt. When we couldn't be there, they were, for every single moment of her time spent with them. My nona knew she was loved, cared for and safe even when we could tell her that. How blooming amazing!
Thank you so so much to all of the staff at the wonderful care home.

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Review from Kate P (Wife of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care that my husband has received since arriving at Ashbourne Court. The staff are all friendly, kind and compassionate which has helped him to settle. The staff have enabled me to stay both informed and involved with his care especially when I was unable to see him.
I cannot thank them enough and would highly recommend them.

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Review from Wendy M (Daughter-in-law of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Court is a fantastic care home. You will notice when you come in, that all members of staff are so friendly and always smile and greet you. The whole team are like one big family and are very caring towards the residents. Residents are supported in independent living where able. My relative
spend several years on the ground floor which is run by Senior Care Assistants. The standard of care was excellent, they involve the relatives in the care planning process and reviews. When her dementia progressed, she was transferred to the nursing care unit. Again, the staff were all very kind and caring. The standard of care continued to remain high for the rest of her stay. The home is clean. The menus change with a choice each day, the food always looked tasty and well presented. There are a team of activity coordinators who brighten the day by organising events, inviting singers/entertainers and animals into the home. I would highly recommend it.

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Review from LT (Daughter-in-law of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law decided she would like to move into Ashbourne Court following two close personal bereavements which left her alone and her confidence destroyed, a formerly fiercely independent woman who spent her life caring for others. She originally spent two weeks respite in Ashbourne following
which she decided to move in permanently. She thoroughly enjoyed having company, whenever she wanted it, and to be able to retire to her room if she wanted time to herself. She enjoyed the activities arranged in-house and the excursions to local places of interest. The worry of sorting out her medication was taken away and the knowledge that she had 24 hours care and medical attention if required was a weight off our minds. The care given was very good and she was very content to chat away with members of staff. We felt she had a ‘second family’ at Ashbourne which meant a great deal to us.

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Review from Sandy C (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Ashbourne Care Home enough for the love and care they showed my mum during her stay with them. Mum came to Ashbourne for rest care after a major operation, however she settled in so well she stayed for another four years. Unfortunately, Mum was diagnosed with alzheimers a couple of years
ago. She was looked after with such care and respect and she finally lost her battle in June 2020 to alzheimers. Once again everyone was so caring, especially under such unprecedented times. Thank you everyone, you made tough times and decisions bearable. My family and I would not have been able to cope without you all.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Ashbourne Court Care Home is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.