Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
Submit a Review
9.8 107 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.

Show Ashbourne Court Care Home on the Map

Care Provided by Ashbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rajesh Ayyappan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashbourne Court Care Home Reviews (107)

Total of 107, showing 41-60
9.8

Ashbourne Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Ashbourne Court Care Home has 107 reviews.

Overall Experience

  • 86
  • 20
  • 1
  • 0
  • 0

Date Published

107
4
12
17
90

Review from Jillian H (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident in Ashbourne Court Care Home for over 4 years, as soon as she moved in I knew I had made the right but very difficult decision. All the staff were absolutely amazing, nothing was too much trouble Mum was treated as an individual and her care was tailored for her every need.
They always had her dressed nicely and well turned out! There was always something happening, crafts, live entertainment, armchair exercises, the family and friends were always very welcome. I especially liked the phone calls I received updating me on Mums condition, nothing was too much trouble for the staff. Very kind and caring right up till the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob B (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after spending her final year at the home suffering from severe Alzheimer's disease.
During her time at the home she received excellent professional and loving care from all of the management and staff - nothing ever appeared to be too much trouble for them.
Mum befriended
some of the regular staff and enjoyed times in the lounge where she could meet up with those staff and other patients. We have been advised that she had become a good chair volleyball player!
Without these wonderful staff Mum wouldn't have been able to leave her room at all.
As we live away from Andover we tried to visit as much as possible and the medical staff at the home kept us updated on any changes to Mum's condition.
During the COVID-19 we were unable to see her until her final hours and we'd like to thank the staff for the kindness that they gave to us at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne P (Granddaughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan received the best possible care, with her awful dementia, she was treated with kindness and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Muriel H (Wife of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was terminally ill and received a high level of care and attention in this time. He was bedridden so all personal care was administered at very regular intervals with regard to privacy and delicacy. Bed position was changed and personal hygiene done regularly. Help with feeding and drinking.
Surroundings were very clean and pleasant. Food was puréed and presented well. Care taken with linen serviettes, tray and covers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard F (Son of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Ashbourne Court could not have been better. My father was treated with dignity and respect even when his behaviour was very trying. It took the burden off our family knowing how well he was treated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Son of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after giving us peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard M (Son of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who sadly passed away in September 2019 had been a resident for six years. In all that time she was treated with respect and dignity. All of the staff, from management to the staff on the floor, were very caring and did all in their power to ensure my mother was well looked after and provided
for. I could not fault this care home in any way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela A (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Ashbourne Court Care Home since the end of January 2019. The family were all rather concerned as to whether Mum would settle, as she was being transferred from the North of England after several recent moves there. We were delighted to find that Mum settled down very well indeed,
despite some expected confusion and anxiety, and we feel that this was mainly attributed to the excellent care provided by everyone at Ashbourne. Warm, friendly, smiling faces all round, a willingness to help with anything required and excellent Nursing Care too. I have come to the important conclusion, over 6 months later, that Mum could not be in a more appropriate place for her needs and I see those needs being met whenever I visit. I commend Ashbourne Court - the Management Team, Carers, Activity Co-ordinators, Cleaners, Maintenance Man, Chef, Kitchen Staff. Indeed all who work there deserve a Gold Medal for their commitment to the residents. Thank you to you all.

Reply from Alison Geddes, Marketing at Ashbourne Court Care Home

Many thanks for your positive review. Your wonderful comments have been passed onto the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor C (Son of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the facilities are excellent. I have nothing but praise for the dedication, empathy and care that the staff provide - from the Manager all the way through the staff. We are so pleased that we moved our Mother from her previous assisted living Care Home to Ashbourne Court. We have absolutely
no regrets.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl W (Daughter of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Ashbourne Court in February following a hospital admission. All staff are smiley and professional from management to administration, maintenance and housekeeping. We were immediately impressed upon entering the building, with the efficiency, welcome and sense of calm.
Management
are excellent, interactive with all residents and very efficient.
The care staff are wonderful, compassionate, courteous and so kind, not only to Mum but the whole family. Whatever the selection process for staff at Ashbourne Court is it works extremely well!
The trained nursing staff always made time to communicate a changing situation and were efficient in organising extra medical input when required.
Sadly Mum passed away this month, but during her time there we felt lucky to have found such a lovely place for her to be well cared for.
We have no hesitation in recommending Ashbourne Court for a loved one. Thank you so much one and all.

Reply from Alison Geddes, Marketing at Ashbourne Court Care Home

Many thanks for your wonderful comments about our home, it is great to hear how happy you are with the care your Mother received here at Ashbourne Court. We pride ourselves on the high standard of care and service we provide, our team are extremely dedicated to delivering this and are an asset to our home. They will be touched by your kind words. Thanks again for your review, best wishes to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Ashbourne Court for respite. The moment we got into the building we were welcomed and offered a cup of tea. The staff were lovely, my mother was treated extremely well. The staff would give me regular updates on Mum and how she was settling in. She loved it in there. We had no worries
about her being there. She thrived while she was there. Very clean place. Would recommend this place to anyone. If Mum needed a permanent placement we would be happy about it. Well done.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive feedback on our home, it's great to hear how happy and settled your Mum was during her time here at Ashbourne Court. We would be pleased to welcome you back anytime. Thanks again and best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew C (Son of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Ashbourne Court for 6 months until he passed away on Easter Monday. The care he received was outstanding, the support and care we as a family received was also outstanding. It is a struggle to put into words how amazing the staff are. The biggest complement I can give them is I consider
them close family friends rather than staff doing a job.
Thank you all from the bottom of my heart.
Please don't hesitate to use Ashbourne Court and their wonderful staff.

Reply from Alison Geddes, Marketing at Ashbourne Court Care Home

Thank you for your kind words about our home, they are heartwarming to read. At Ashbourne Court, we pride ourselves on our high standard of care and our team are passionate about what they do. The home manager and team will be touched by your lovely comments. Thanks again for your review, best wishes to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila H (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Ashbourne Court in January 2019. We visited Mum early April 2019 and we were extremely impressed with ALL the facilities. In only a short time Mum has happily settled at Ashbourne Court which is a huge relief for us as we live abroad. From entering Ashbourne until leaving on a daily basis,
we were more than satisfied with ALL the staff, the general area and, the cleanliness of Mum's room. The staff are so willing, friendly, helpful, always smiling and kind. We stayed for lunch with Mum on two occasions and we were impressed with the high standard of food served. Tables are laid as if one were in a restaurant with a menu as well! The food is delicious, nutritious, well cooked and well presented. There is NO smell anywhere in the home unlike some places which we have encountered with our relatives in the past. Mum is very happy and is being well looked after on a daily basis - we cannot ask for more and highly recommend Ashbourne Court Care home. THANK YOU, ALL OF YOU.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for taking the time to leave such wonderful comments about our home. At Ashbourne Court, we pride ourselves on the high standard of care and service that we deliver, so it is fantastic to hear your feedback. The team will be delighted. Thanks again and best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management of Ashbourne Court provided faultless care for my mother during the final few weeks of her life. My father and I are so grateful that she was looked after in such a caring and well-run environment. All the staff at Ashbourne Court provided wonderful support to us at a most difficult
time. We will be eternally grateful for all they did for my mother and for us. I highly recommend this care facility. Thank you to all at Ashbourne Court.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive comments about our home, they are heartwarming to read. Our dedicated team are an asset to our home and will be touched by your kind words. Thanks again, best wishes to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret G (Next of Kin) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and kind always helpful and understanding, all staff friendly, dignified, food good, clean room, tidy home, always smells nice.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive comments about our home, "caring and kind" and "helpful and understanding" are wonderful descriptions to hear. The Home Manager and team will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim R (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, three brothers, organised respite care for our mother in her nineties, to recover from successful hospital surgery to improve the blood flow to her leg. This poor blood flow had caused problems with one of her feet, making it difficult for her to walk. The aim of the respite care was to try to get
her back onto her feet again to give her the chance to return to her own flat nearby. The process to get her walking again, compounded by a long stay in hospital for the operation, had only just started when sadly our mother suffered an unexpected cardiac arrest and passed away as a result.


We have nothing but praise for the kind and friendly way the staff at Ashbourne Court treated our mother during her stay there and for how they treated us and our families on our visits, especially on the day she passed away. They did everything they possibly could to save her and we would have no hesitation in recommending the Ashbourne Court to others.


Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your lovely comments about our home, the team will be touched to hear your kind words. We are sorry to hear of the loss of your mother. Best wishes to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve T (Son of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff, including management, maintenance, carers, receptionist and cleaners were very professional, helpful and friendly from my first phone enquiry through admission and my mother's stay. My mum became very anxious at home after a fall and the team were able to check her safely in within
the same day of her wanting to go in. We had already visited Ashbourne court a couple of days earlier.


The carers were always attentive, trustworthy and friendly and very proactive when my mum required medical help. I believe the whole team there wanted the best for the residents and they made me confident that whatever happened my mother would be in very capable hands. They were very diligent in ensuring my mum had the right medicines when she needed them and organised all the care she needed while there.


The management made me feel I could trust them to look after my mum's long term future needs.


The home is clean and comfortable with good food and a relaxed and flexible feel.


Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive comments about our home, at Ashbourne Court we pride ourselves on the high level of service we provide, so it is great to hear how happy you are with the care given to your Mum and that you find our team 'professional, helpful and friendly'. Your comments will be passed onto the Home Manager and team who will be delighted to hear your wonderful feedback. Thanks again, best wishes to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor B (Son of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ashbourne Court for about a year now and is very happy and content.
As a family, we are also happy, not only for her happiness but the very professional nursing and daily care that she receives.
All management and staff are always happy, courteous and professional, nothing is
too much trouble.
Thank you Ashbourne Court from us all.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for lovely comments about our home, it is wonderful to hear how happy your mother is at Ashbourne Court. We pride ourselves on the high standard of care that we offer, so we are delighted that you find our care for your mother be 'excellent'. The home manager and team will be very pleased to hear your positive feedback. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Giles (Son of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashbourne Court have cared for my father as if he was their own father, with loving care, support for all the family, good meals, phone updates, with dignity and humour..from the managers, admin team, day and night staff on the Charlton ward have provided a welcome (24/7) support to us
as a family throughout the 20 months and it is usually easy to get through to them. His food has been fine and they are very flexible to provide something else if he objects to the menu. The atmosphere of Ashbourne Court is always welcoming and my dad enjoys having his door open and greeting the staff who make time to chat whenever possible, even coping with my dad's eccentric style and speech and enjoying a banter. It's very difficult to have your loved ones cared for over a hundred miles away but I would choose Ashbourne Court any time and fully recommend their services. I owe a large debt of gratitude to them in making our final couple of years with dad so bearable and even fun!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter P (Husband of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife Mary moved into Ashbourne Court on Thursday 12th April 2018. Her progress in health and ability has been quite remarkable given her situation when she left Salisbury District Hospital. This is due entirely to the excellent personal and professional care, with an overall keenness to please and
comfort both residents and their relations when visiting. The happy smile always emanating from the staff, from cleaner to manager, makes for a very happy and comfortable home. This is best summed up by saying nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Ashbourne Court Care Home is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.