Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
Submit a Review
9.8 107 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.

Show Ashbourne Court Care Home on the Map

Care Provided by Ashbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rajesh Ayyappan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashbourne Court Care Home Reviews (107)

Total of 107, showing 61-80
9.8

Ashbourne Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Ashbourne Court Care Home has 107 reviews.

Overall Experience

  • 86
  • 20
  • 1
  • 0
  • 0

Date Published

107
4
12
17
90

Review from Angie B (Niece of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For five years my aunt has lived, loved and laughed (a lot) amongst not staff but an amazing group of extended family who could have done nothing more to make her last years truly memorable. As her family we have been involved, informed and also cherished and cared for to an exceptional standard. We
send our heartfelt thanks to all at Ashbourne for their care, support and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melvin P (Son of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided in Ashbourne Court Care Home now for two months. I have found the facilities agreeable in every way and the people working there, caring, helpful and very friendly. Thank you one and all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry B (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted with the care my mother is receiving from the staff at Ashbourne Court Care Home, Andover. She has Dementia, went to the care home in January 2018 after a fall at her home and is unable to cope with her own care. Initially, when she went to Ashbourne Court, she was very
disorientated and wanted to return to her own home but the care she received then and the care she is still receiving is first class. She now accepts that she will not be able to return home and has settled into the care environment.


She regularly joins in with many activities including recently making an Easter Bonnet, Yoga etc. The management and staff are very professional and we could not wish for a better care service for her.


Thank you Ashbourne Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor M (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Expensive but well worth it for the peace of mind. Having my mother in a home in which everybody from the senior management team and all the staff at whatever level clearly care about the residents and their well-being. Always trying to find ways to make her stay more enjoyable. Roll on summer and the
Bar-B-Ques.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a very serious fall and subsequent hospitalisation with Mum already suffering from Vascular Dementia and NSC Lung Cancer, it was important for us to find a Care Home which we knew she would feel safe in and which would cope with her needs. As soon as we viewed Ashbourne Court in Andover
there was no question that this was the right Care Home for Mum in every respect, offering good sized rooms, excellent nursing and carers who are professional, friendly and very respectful to all the residents, cleanliness excellent, food very good which Mum really enjoyed, even though I visited every day I felt comfortable and enjoyed being there, sometimes even joining in on the events held myself which are very interactive. Thank you to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris P (Son of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the home from the first telephone contact. All the management and staff were professional and caring. The information we received in advance was excellent and clear. The assessment procedure was kind and sensitive. The room which Mum had was lovely, spacious and spotless.
Unfortunately Mum deteriorated very rapidly but the end of life care she received and the consideration we were given was superb. We would recommend Ashbourne Court without reservation. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rory G (Partner of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashbourne Court have such a friendly disposition, always cheerful mostly from foreign parts always ready with a smile. Domestic kitchen staff, laundry operators and of course management, all contribute to the organised running of this care home and it gets better and better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail L (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashbourne Court Care Home for 2 years. The management and staff have always been very caring and also very supportive of the family. The home is very clean and beautifully furnished. There are activities every weekday and also family events at weekends. The tables in
the dining room are laid out attractively.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris W (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were kind and caring not only for mum but also to me and my brother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Friend of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was struck by the atmosphere of welcome. The home feels like a hotel with homely touches. Residents are treated with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate R (Niece of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the staff on the floor and management are kind, caring, pleasant and very professional. They are always ready to help and they listen to all questions and requests. A very happy home, we are very pleased with our aunts care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila P (Power of Attorney of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My contact with all staff, especially the Deputy Manager and Administrator/Financial Officer was made pleasant and helpful in all respects.
Respite space was available at once -- great because we were having an emergency -- and everyone was welcoming and friendly.
We would happily ask for permanent
residency if we were looking in this area.
A most satisfactory, supportive and positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Granddaughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Good standard of food. Clean, hospitable rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandie H (Daughter of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was nursed in Ashbourne Court in Andover for three years and was very happy there. She was always very clean and her room was always clean and tidy. Whenever we visited her, we were always treated very well. The staff were all very friendly and it felt very homely there. Nothing seemed too
much trouble for them.


We never had to complain about anything in the three years she was there and felt relieved that she was being well looked after.


I would certainly recommend Ashbourne Court to anyone and hopefully, in my latter years I will not need care, but if I did, would not be worried about going into care there myself.


I can't thank them enough for making mum so happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Son of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for three years until her recent death.
I was wholly satisfied with the care and kindness that were shown to her during her stay and the tireless efforts that were made to encourage her to participate in the social interaction and activities made available for her.
The staff
always managed to get her to raise a smile and spend time listening to her, encouraging her to tell them about her children, grandchildren and great-grandchildren and her memories of her life in Andover.
Her nursing care was exemplary and her dignity was respected sensitively throughout. As a family, we were always kept informed promptly of any changes in her condition and the nursing staff were always happy to make themselves available to discuss her needs.
We were very pleased that our decision to choose Ashbourne Court Care Centre to look after my mother during the final years of her life, proved to be the right one, and would not hesitate to make the same choice again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret T (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased overall and the staff ar excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Respite Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased to be here after my operation. All staff were friendly and courteous. The food was not to hotel standard but adequate. I spent most of my stay in bed watching TV, which had limited channels available. I was fortunate that I brought my Ipad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Son of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for only a couple of weeks, and I was only able to visit him in his last few days, however, the staff were faultless, very caring and treated me with every respect. Thank You so much for making Dad's last few days as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have wished for better care for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bea P (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Ashbourne Court Care Home for 14 months. During this time, my mum needed to invoke end of life care but today she is well enough to return to France to live with me.


During the time at Ashbourne Court Care Home, the family have been encouraged to phone anytime to discuss any concerns

and or health needs. My dogs have been able to visit which was a huge plus for my mum as she needed input from family and friends.


The family have always been kept up to date with my mother's care, found the care expensive but hope it makes it worth it to those working with residents and not the admin.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Ashbourne Court Care Home is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.