Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.8 107 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.

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Care Provided by Ashbourne Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rajesh Ayyappan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashbourne Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashbourne Court Care Home Reviews (107)

Total of 107, showing 81-100
9.8

Ashbourne Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Ashbourne Court Care Home has 107 reviews.

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Review from Doris A (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ashbourne Court Care Home for over a month and is looked after very well indeed. The staff are wonderful.

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Review from Louise H (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stepfather spent the last 5 months of his life in Ashbourne Court. The staff were friendly and made him very welcome, and his room was bright and spacious.
Although in his own words "not a sociable person" he loved to sit at the nursing station and chat with the staff.
When he became ill and
was transferred from hospital to the nursing floor at Ashbourne Court for 'end of life' care, he was so pleased to be back there. I cannot praise the staff enough for the care given to him throughout his stay at Ashbourne Court and in the final hours before his death.
My family and I would definitely recommend Ashbourne Court to anyone looking for a retirement care home in Andover.

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Review from Flo B (Wife of Resident) assisted by family/friend published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband said 'best hotel I've ever stayed in'.

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Review from Janet R (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has become very ill recently and the care in the home has had to change, but despite happy to move floor and room, her needs are still catered for. She has dementia and the staff are very considerate and caring of her needs despite the fact that she can be difficult.

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Review from David H (Son of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All seems very efficient, clean and friendly. Initial contact and costings were not explained clearly.

Reply from Rajesh Ayyappan, Home Manager at Ashbourne Court Care Home

We always aim to be completely transparent with new residents and their families about the costs of care. Therefore, we are delighted that this issue has now been resolved and that all parties are happy with the outcome.


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Review from Linda P (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and compassionate. A very clean and tidy home. The residents all seem happy.

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Review from Hazel K (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Ashbourne Court since November 2016. She is always very confused but is monitored carefully and well looked after. The staff always ask her if she wishes to take part in activities but respect her wishes when she declines.


Home and Residents are kept spotless, staff always cheerful

and the Managers totally approachable.,
The menu looks interesting with a daily choice. Meals and drinks are at regular intervals which breaks up the day for those unable to take part in much.
The Home is always working on new ideas and ways to improve which is refreshing.


Activities are now extending to the dementia floor. These seemed to be lacking at the beginning but now new ideas are being instigated which will help as it is very difficult to maintain a conversation with someone who lacks activity and recall.


Various social activities are organised which open doors to the community as a whole. Ashbourne Court has made both Mothers and my life better. It is a happy Home.


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Review from Julie C (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well presented and welcoming.
From the initial assessment and acceptance of my mother into the home, I have nothing but high praise for the staff. There was great attention to details in all aspects of her care and supporting administration.
My mother was treated with the utmost
dignity and visitors were always welcomed. As a family member, I was always kept informed of any changed in circumstances.
This home is to be commended for its professionalism, care and friendliness.

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Review from Yvonne M (Daughter-in-law of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for by the nursing team. We found her level of care excellent. The food menu was changed daily and she had plenty of both mental and activity stimulation if she wanted to join in. The team had her sat by the nurse station if she wanted for an hour or so each day if she wanted
extra company. Mum was kept clean at all times right up to her time of passing. The team treated her with dignity at all times. We cannot thank the management and Head Nurse enough - he was the best.

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Review from Jane B (Niece of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle (89) had two operations in January. I needed to find a place that would give him high-quality convalescence. From the very first day, he settled in well. The staff were absolutely fantastic – every single one from the top down. Their marketing says that they do all the things you want to hear
– but they actually do all of them. They are kind, considerate, caring, friendly, encouraging, helpful, friendly and create a happy and active environment. They encourage the family to communicate with the team to make the patients stay as positive an experience as possible. The management are very flexible with the individual requirements and try to understand and accommodate individual needs. He stayed 4 weeks and made a good recovery allowing him to go back home. Uncle said– "If I end up here I would be happy". Praise indeed as one of his biggest fears was leaving his home and he no longer has that fear. I would definitely not go anywhere else should the time come for a permanent solution.

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Review from Helen B (Friend of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend and neighbour was admitted to Ashbourne Court for end of life care by the Countess of Brecknock Hospice. The staff at Ashbourne Court were extremely kind and caring not only towards our dear friend but also to my Father and I who were her only 'family'. The Staff Nurse on duty over the
24 hours leading to her death was so very knowledgeable about her condition and showed her a great deal of respect and she was allowed to die with dignity. She looked so relaxed and comfortable in her lovely room with her favourite teddy and penguin tucked up in bed with her. Everyone was very friendly and helpful and the home is a very clean and comfortable place, providing a really nice environment for the residents. We were made welcome at all times and kept informed of our friend's progress, which enabled us to be with her when she died. We would thoroughly recommend Ashbourne Lodge to anybody. We are extremely grateful to them for providing such a wonderful environment.

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Review from J M (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit here. We had a very helpful and friendly welcome. Our friend is settling in very well, the room was bright, airy, comfortable and welcoming. The standard of care looks excellent and the staff are most welcoming and helpful.

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Review from K B (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was safe and well looked after. He passed away in January, not in the home but the staff asked for updates they were very kind to him it was clear that he meant a lot to them.

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Review from Jenny T (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had one year on the residential floor where she was cared for until her Alzheimer's and dementia went to the next, she was 8 and a half weeks on the first floor where she was cared for. Sometimes her illness made her very hard work to look after as she became very aggressive. The staff were
excellent in the way they cared for her.

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Review from SM (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been in Ashbourne Court Care Home for 5 and a half years (recently deceased). I have been very impressed with the care she received. Her behaviour had been very challenging at times but the dementia floor is very well staffed showing patience and care. I had been kept informed of any falls,
doctors visits etc. and had always been able to talk to staff if there was a problem. Staff from laundry, admin, care workers, nurses, cleaners and management are all very welcoming. I can't think of any negatives, to be honest, although the food tended to be the same.

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Review from Kim W (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful. Dad was a bit nervous about going into a care home but he loves it now and the happiest he has been for years. His eating has improved and he isn't lonely anymore. Already has a few friends among the other clients.

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Review from Tracy C (Daughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is bedbound was not looking forward to going in for 3 weeks respite.
There has been a remarkable change in him, he is a lot happier, he's now eating properly,
cannot get over the change in him.
He had his review and is now staying in permanently.
The staff are friendly and caring and
have helped lift his spirit.
I'm glad he is happier now with the care he should have had sooner.

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Review from Joanne N (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of the Watermills Nursing Unit at Ashbourne Court, for approximately six months until July 2016 when she sadly passed away. My sister and I had chosen Ashbourne Court for her as we felt it was well managed, had good facilities, and most importantly that our mother would receive
excellent care there, we were never disappointed. The Watermills team were all truly wonderful and showed such professionalism, kindness, respect and compassion towards our mother at times. Her medical needs were quite complex and challenging but the staff at Ashbourne Court enabled our mother to end her life in a peaceful and dignified was and for that we are truly grateful. We have also appreciated the kindness shown to the family, and it has been a huge comfort to know that our mother was so well cared for throughout her time at Ashbourne Court.

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Review from M M (Wife of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into Ashbourne Court for 'end of life' care. The staff treated him with compassion and gave him all the care they could. They always made the family very welcome and dealt with any queries and advice we needed. They made his passing as comfortable as possible and gave us all the support
they could.

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Review from Joy P (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother went to Ashbourne Court as she was no longer managing in her own home, she had bad sores on her lower legs. Once settled into her room, the staff at Ashbourne Court ensured she had medical attention, which over time cured the sores. She was encouraged to partake of social events in the common
room, which she enjoyed over time, she formed a friendship with several members of staff. On our visits, we never found any course for concern at mum's care.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Ashbourne Court Care Home is calculated as follows: ( (160 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.