Barchester Hampton Grove Care Home

2 Chaffinch Lane, Hampton Vale, Peterborough PE7 8NF
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9.7 202 Reviews
  • Barchester Hampton Grove Care Home, Peterborough
Hampton Grove Care Home offers residential care in a modern care home located within landscaped gardens in Hampton Vale on the outskirts of Peterborough. All accommodation is en suite with a wet-room style shower. The home offers a hairdressing salon, community bar and a vibrant activities programme.

The home provides residential, respite, palliative and dementia care. Bedrooms are set across four floors and each floor has two living rooms and its own dining room, allowing residents to relax and socialise.

Residents can enjoy the home's landscaped gardens which include a seating area and gazebo, which is ideal for socialising. Meals are freshly prepared onsite by trained chefs, who offer a range of nutritious and tasty meals, catering for special dietary requirements.

While the activities coordinators are responsible for overseeing a varied and busy activities programme, they are supported by the wider Barchester Life Enrichment team who provide access to a wide range of virtual and interactive resources including Oomph to ensure there is something for everyone to enjoy.

Care Provided by Barchester Hampton Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ewa Drzewicka (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Hampton Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,220
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Hampton Grove Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome to visit at any time without a booking.


  • Parking
  • Parking is available at the front of the building.


Barchester Hampton Grove Care Home Reviews (202)

Total of 202, showing 61-80
9.7

Barchester Hampton Grove Care Home has a Review Score of 9.7 (9.725) out of 10, based on 43 reviews in the last 2 years. Over all time Barchester Hampton Grove Care Home has 202 reviews.

Overall Experience

  • 148
  • 47
  • 2
  • 1
  • 4

Date Published

202
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14
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159
Overall Experience  Overall Experience 4.0 out of 5

I find all staff, including the receptionists, very helpful. My wife appears to be well looked after and has settled in quite well. Although I only visit once a week, the carers keep me well informed of her health and situation, for which, I am grateful. On the whole, I'm well satisfied with everything
as this gives me peace of mind, for which, I am most grateful.

Reply from Krzysztof Krzysztofiak, General Manager at Barchester Hampton Grove Care Home

Thank you for your review. It is always lovely to receive such feedback with regard to the team here at Hampton Grove. I will be sure to share your positive comments with them all. Your loved one's care is of the utmost importance to us; we will continue to work on enriching her life and keeping you informed.


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Overall Experience  Overall Experience 5.0 out of 5

This care home is well staffed, clean and friendly. We had lunch with one of the residents, and the food was of excellent value. Bedrooms were of good size with ensuite bathroom, TV, etc.

Reply from Lisa May, Activities at Barchester Hampton Grove Care Home

Thank you so much for your review. We value your feedback and will share your comments with the team. Understanding our residents’ needs and wants to smooth their transition into our care is of the utmost importance to us; we will continue to work on enriching their life.


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Overall Experience  Overall Experience 5.0 out of 5

I have been living here for some time and I'm very happy and my needs are always carried out. The staff are very friendly and the activities are good.

Reply from Krzysztof Krzysztofiak, Home Manager at Barchester Hampton Grove Care Home

Thank you so much for your positive feedback on the care given within our home, we promote a whole home team approach to all we do and offer our residents to ensure life at Hampton Grove is fun and inclusive.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for here for three weeks after a traumatic and lengthy hospital stay. She was very well looked after it was an ideal place for her to recuperate. The staff were very friendly and kind. The management was very professional. I would definitely use again.

Reply from Krzysztof Krzysztofiak, Home Manager at Barchester Hampton Grove Care Home

Thank you very much for your positive review. It was an absolute pleasure to care for your mum during her stay with us at Hampton Grove. We look forward to seeing her again, and I will share your comments with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

The staff could not do enough to help and support. They have made the whole process much easier. My parents are now joining in activities that they have not done in years, and are enjoying a new lease of life.

Reply from Krzysztof Krzysztofiak, General Manager at Barchester Hampton Grove Care Home

Thank you so much for your positive feedback on the care given within our home, we promote a whole home team approach to all we do and offer our residents to ensure life at Hampton Grove is fun and inclusive. I will be sure to share your review with the activities and care teams.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at the care home for seven and a half years no and has always been treated with kindness and compassion by all members of staff; carers, cleaning staff, receptionists, activity organisers, kitchen staff. In spite of her severe dementia she still loves her daily cooked breakfast and
understands that those looking after her are kind.

Reply from Krzysztof Krzysztofiak, General Manager at Barchester Hampton Grove Care Home

Thank you so much for your wonderful review of the care given within our home, we promote a whole home team approach to all we do and offer our residents to ensure life at Hampton Grove is fun and inclusive. I will be sure to share your review with them all.


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Overall Experience  Overall Experience 2.0 out of 5

Visited my Father on the 1st of July and he was wearing his pyjamas bottom, even though he has over twelve pairs of trousers all labelled. Apparently, they have all disappeared and his pyjamas were the only option. He was also wearing someone else’s slippers even though we noticed he had a very swollen
foot and the carers did not know if it was infected. He also was wearing someone's shirt. Two weeks ago when we visited he didn’t have any socks on and we’re told he didn’t have any even though he has more than twenty-five pairs. Finally, he had the worst haircut I have ever seen and how anyone thought this was acceptable completely amazes me. My father is not able to complain. As a visit is the only chance relatives have to see their loved ones it is just not acceptable.

Reply from Krzysztof Krzysztofiak, Home Manager at Barchester Hampton Grove Care Home

Thank you for taking the time to write a review. We are so pleased to see your positive star rating for our staff and particularly our activities team who work hard to deliver a life-enriching schedule for our residents. We were, however, very concerned to read of the issues with your father’s wardrobe. We do everything possible to ensure that our resident's clothes are allocated to them and them alone, including labelling. We are therefore very surprised that this has happened and I am thoroughly investigating the issue. I am here to help you with any issues you have from now on so do please contact me at any time. My door is open to our residents and families for any concerns you have and the team at Hampton Grove work tirelessly to deliver the best care possible at all times to our residents and families.


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Overall Experience  Overall Experience 4.0 out of 5

We have always been pleased by the care home staff and the internal facilities. However, in the past, I have expressed concern regarding the state of the gardens. I am delighted to report that a splendid effort has been made by the team of volunteers and the gardens can now be used and look so much
better - well done!

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Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusted since Barchester took over. The room and toilet are filthy! When I took Dad out this week, I took photographic evidence. Dad never had his clothes and always someone else's. Dad's new clothes were "lost". I lost a lot of money. Dad's fingernails are always filthy and long. Dad has
lost over two stone, looks awful, dirty, thin and uncared for.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Hampton Grove for 4 months but appears happy and settled. It's a credit to the staff how they have coped during this difficult lockdown period. My sister and I have been able to visit Mum in the pod which has been great and the staff have been very accommodating in fitting us in,
for that we are very grateful, thank you. Knowing mum is safe and being looked after is a huge relief. The outside needs a tidy-up.

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Overall Experience  Overall Experience 4.0 out of 5

This review is having to be done during Covid restrictions so for me personally. I have not been inside the care home since the first lockdown, so I cannot technically say truly what the rooms and inside are like. I would however like to say I'm very impressed with the Pod rooms available to us and
the staff have been and are excellent. As a family were are happy that our relative has been kept safe during this awful pandemic.

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Overall Experience  Overall Experience 5.0 out of 5

Obviously, during the pandemic, it has been difficult to really give a well-informed opinion of the overall facilities and care. From the good rapport, my mum has with the carers that I have seen I am pleased that she is comfortable in their care. I hope soon that hairdressing will resume and other
activities to raise my mums' interest. A little disappointed that we can only have one visit a week at the moment and it can be difficult sometimes to speak to mum on the phone.

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Overall Experience  Overall Experience 5.0 out of 5

It is with regret that this will be my last review as my mum passed away last weekend, but I just wanted to say one last time what a great home this is and my mum was looked after brilliantly. All the staff knew my mum and us as a family and for the last five and a half years all I have is praise for
each and every one of the staff. They became part of our family too, it's been a tough year with covid but even though I couldn't see mum I knew she was well-loved and cared for. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Unfortunately mum passed away on 16th January, peaceful and in no pain. Her time in Hampton Grove Care Home was happy, respected and well cared for. The staff are a major factor as they are all brilliant and a great credit to the company. Thank you for looking after mum for the last five and a half
years.

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Overall Experience  Overall Experience 4.0 out of 5

Everyone has done a fantastic job during Covid. I do recommend this care home to anyone needing care and support.

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Overall Experience  Overall Experience 5.0 out of 5

Still content with the care provided by Hampton Grove. Moving into yet another lockdown, they've not disabled them, and we're so grateful they can still safely and conveniently accommodate our meetings.

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Overall Experience  Overall Experience 5.0 out of 5

The lockdown and Tier4 visiting using the two Pods have been well organised and reassured family members. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My father was at Hampton Grove for many years, staff were all excellent. My father couldn't have any better care in such a lovely, clean home. He was happy here for so many years, and management was so kind to us with his passing. Would highly recommend this home to other families looking.

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Overall Experience  Overall Experience 5.0 out of 5

Under these extremely difficult times I can not fault the care they are giving to my mum.

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Overall Experience  Overall Experience 4.0 out of 5

If there are any problems they are very good at sorting things out. Again the pod for visiting is brilliant.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Barchester Hampton Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Barchester Hampton Grove Care Home is calculated as follows: ( (405 Excellents x 5) + (81 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 509 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hampton Grove Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (26)

Ewa

Ewa Drzewicka

Job Title: Home Manager

Joined: 2019

My name is Ewa and I have the privilege of being the Home Manager here at Hampton Grove.


Throughout my nursing career, I have brought my passion for delivering high-quality care to those I support, whilst also upholding their privacy and dignity.


Hampton Grove is a brilliant place to work as we have such a supportive and inclusive environment. My whole team is involved with ensuring that each resident receives personalised care that helps them to enjoy life to the full. 


Kelly

Kelly Bermingham

Job Title: Deputy Manager

Joined: 2025

Hello, my name is Kelly.
With over 11 years of dedicated experience in dementia care I have developed a deep understanding of the unique needs and challenges of individuals living with dementia.
Starting my career as a care assistant, I am committed to providing exceptional care and support to those living at Hampton Grove, and support the team to drive the quality of care and create a warm, supportive environment for both residents and staff.


Deborah

Deborah Day

Job Title: Receptionist

Joined: 2011

Hi, my name is Debs and I have worked here at Hampton Grove for 10 years in various positions. I am now working with the reception team.


Karen

Karen Wiles

Job Title: Receptionist

Hi, my name is Karen, and I am the Receptionist here at Hampton Grove.


I am the first person you meet at Hampton Grove and I am on hand to help with any questions new families may have regarding care, visiting or life at our beautiful home.


Lisa

Lisa May

Job Title: Activities Lead Coordinator

Joined: 2020

I joined Hampton Grove in October 2020, and since being here I have had a lovely warm welcome from residents and staff.


I've been working in care for nearly 18 years now starting from a carer to team leader to a deputy manager, and now as a activities leader coordinator.


This job is so rewarding being able to spend time learning about the residents and Focusing on improving the resident's well-being, as long as I put a smile on the resident's faces then I know I have fulfilled my role.


Mandy

Mandy Moore

Job Title: Unit Manager

Joined: 2011

Hi, my name is Mandy and I am a team leader here at Hampton Grove.


I work in care because supporting people to live their fullest possible life is very rewarding. At Hampton Grove, I have been privileged to work with a dedicated team who supported me to create one of the best care communities in the area. 


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.


Nicoletta

Nicoletta Vrenscan

Job Title: Unit Manager

Hi, I'm Nicoletta and I have been a Unit Manager here at Hampton Grove since 2021. 


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed. 


Kerry

Kerry McManus

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name in Kerry and I'm one of the senior care assistants here at Hampton Grove. I've worked in care for over 15 years and joined the team here in January 2022. We are a very supportive team who love looking after our residents and learning from them, and one another.


Hena

Hena Shan

Job Title: Senior Care Assistant

Hi, my name is Hena and I am a Senior Care Assistant here at Hampton Grove.


I have been working at Hampton Grove for many years now and my passion since I was very young has always been looking after the elderly. 


Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit. 


I really enjoy working at Hampton Grove and nothing drives me more than providing the best possible care for all of our residents who choose to make Hampton Grove their home.


Ervy Lou

Ervy Lou Rosales

Job Title: Care Assistant

Hi, my name is Ervy and I am a Care Assistant here at Hampton Grove.


Being a Carer at Hampton Grove is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day-to-day care needs and we often get to know the residents better than family!


Jose

Jose Mathew

Job Title: Care Assistant

Hi, my name is Jose and I am a carer here at Hampton Grove. 


I have been working as a Care Assistant at Hampton Grove since 2019 and it gets better every year. The care team here is very talented and hard-working, we are all aiming to provide the sort of care that we would want our own family to enjoy. 


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.


Lauren

Lauren Langley

Job Title: Care Assistant

Hi. I'm Lauren and I am a Care Assistant here. 


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Hampton Grove I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.


June

June Baxter

Job Title: Care Assistant

Joined: 2020

Hi, my name is June and I'm a Care Assistant here at Hampton Grove. Originating from Country Durham, I lived in Cape Town, South Africa for 40 years before coming to the UK 2 years ago and joining the team at Hampton Grove in 2020. I was inspired on following my father's illness in 2017 to explore a career in care. I enjoy looking after people, and caring for their needs, I find making them smile is extremely fulfilling. In my spare time, I love to read and go hiking in the UK's beautiful countryside.


Paul

Paul Arnold

Job Title: Care Assistant

Hi, my name is Paul and I am a Care Assistant here at Hampton Grove.


We love welcoming new residents and helping them to join our little community, each new person brings their own personality to the mix and it is wonderful to see everyone making new friends as they settle in. 


Melissa

Melissa Gollings

Job Title: Care Assistant

Hi, my name is Melissa and I am a Care Assistant here at Hampton Grove.


My absolute goal is to make sure I and the team make our residents happy and provide them with all they need along with the highest standards of care. Hampton Grove is designed to be a wonderful homely environment for our residents as well as offer residents the opportunity to make the most of some beautiful outdoor spaces. 


Duncan

Duncan Carpenter

Job Title: Chef

Joined: 2011

Hi, my name is Duncan and I am the Second Chef here at Hampton Grove.


As Second Chef I help to lead the Kitchen and Hospitality teams to create sociable dining experiences for our residents. This includes everything from ensuring the Sunday roast meets the residents' high standards, to designing meals which supplement residents' dietary requirements, and much more.


New recipes are always welcome in the kitchen and we love to discuss residents preferences regularly. 


Cassie

Cassie Mills

Job Title: Chef

Hi, my name is Cassie and I am the Head Chef here at Hampton Grove.


Being Head Chef means that I am responsible not only for the resident's nutrition but also for ensuring that they have a wonderful dining experience. Alongside daily nutritious meals, my team and I fill the cafe with delicious cakes, create regular afternoon tea parties, host private dining events and support the Activities team with their life enrichment programme. 


I love meeting new residents and discussing their favourite foods with them. 


Craig

Craig Brayley

Job Title: Kitchen Assistant

Hi, my name is Craig and I am Kitchen Assistant here at Hampton Grove.


Paul

Paul Weedon

Job Title: Head of Maintenace

Joined: 2013

Hi, my name is Paul and I am the Head of Maintenance here at Hampton Grove.


As the Head of Maintenance, I make sure the home and gardens are maintained to a high standard. We are very proud of our beautiful home and the whole team works hard to ensure that our residents enjoy living here.


It is my responsibility to make sure every resident's stay here is as comfortable as possible and I am always on hand to help residents with putting up a new picture, installing a new TV or rearranging their furniture. 


My door is always open to anyone who has an idea about improving the home in any way. 


Daniel

Daniel D'Agnano

Job Title: Maintenance/Activities

Joined: 2019

Hi, my name is Dan and I'm part of the maintenance team here at Hampton Grove.


My role is to ensure that the home is always in tip-top condition.


Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.


Hampton Grove is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello.


Becky

Becky Merrington

Job Title: Head of Housekeeping

Joined: 2021

Hello, my name is Becky and I am the Head Housekeeper here at Hampton Grove.


I especially enjoy spending time with our residents and getting to know them as my team and I maintain the highest level of cleanliness and standards throughout our home. I love to help our residents settle in and ensure everything is just as they like it every single day!


Khadija

Khadija Bouziyan

Job Title: Housekeeping Team

Joined: 2019

Hello, my name is Khadija and I'm a member of the Housekeeping team here at Hampton Grove. I love to help people and I'm happy to work in all areas of the home to support our team.


Emma

Emma Holmes

Job Title: Housekeeping Team

Joined: 2020

Hi, my name is Emma and I'm part of the Housekeeping team here at Hampton Grove. I enjoy making our residents happy. The simplest of changes to their room can make such a difference to their well-being. It is so important to keep our home safe and clean for all our residents, staff and visitors.


Sandra

Sandra Dixon

Job Title: Laurndry Assistant

Joined: 2019

Hi, my name is Sandra and I am Laundry Assistant here at Hampton Grove.


Mark

Mark Anderson

Job Title: Housekeeping Team

Hi, my name is Mark and I work within the Housekeeping team here at Hampton Grove.


Emma

Emma Malcolm

Job Title: Hairdresser

Joined: 2021

Hi, I'm Emma, the hairdresser here at Hampton Grove. I adore making our residents' day by spending 1-to-1 time with each of them to make them feel special and have a wonderful experience in our salon. Whether that's a cut, colour or perm; I'm here to help. I work on Tuesdays and Thursdays and can be booked through reception.