My friend seems very happy and content and says the food is lovely.
G M (Friend of Resident)
The staff are polite and caring and Mum seems very settled now.
Karen S (Daughter of Resident)
I like living here, the staff are nice. The food is great and my room is very clean.
Janet S (Resident)
Colleagues at Brackenfield Hall will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome.
The home has onsite parking, including disabled spaces.
Brackenfield Hall has a Review Score of 9.9 (9.943) out of 10, based on 43 reviews in the last 2 years. Over all time Brackenfield Hall has 99 reviews.
Review from A B (Relative of Resident) published on 11 June 2024
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Review from A C (Friend of Resident) published on 4 June 2024
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Review from C G (Resident) published on 4 June 2024
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Review from F C (Friend of Resident) published on 4 June 2024
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Review from M D (Resident) published on 4 June 2024
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Review from J R (Resident) published on 31 May 2024
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Review from Brad G (Great Great-Nephew of Resident) published on 28 May 2024
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Review from Michael B (Friend of Resident) published on 16 May 2024
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Review from Helen K (Daughter of Resident) published on 10 April 2024
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Review from Sharon H (Daughter of Resident) published on 9 April 2024
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Review from Colin S (Son-in-law of Resident) published on 19 March 2024
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Review from Shirley H (Daughter of Resident) published on 19 March 2024
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Review from H D (Wife of Resident) published on 18 March 2024
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Review from Edward B (Son of Resident) published on 28 February 2024
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Reply from Cheryl Schofield, Home Manager at Brackenfield Hall
Thank you for taking the time to review Brackenfield Hall. We are really pleased to hear you are happy with the care your mum receives with us, I will pass on the feedback to the team. We are more than happy to offer additional check-ins with your mum to ensure she is feeling settled and offer anything additional she may need. If you wish to discuss this with me, I am happy to do so at a mutually convent time.
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Review from Kenneth L (Husband of Resident) published on 27 February 2024
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Review from L M (Daughter of Resident) published on 11 October 2023
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Review from Maisy V (Great-granddaughter of Resident) published on 3 October 2023
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Review from Nicky M (Daughter of Resident) published on 18 September 2023
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Review from Mary B (Daughter of Resident) published on 14 September 2023
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Review from J D (Daughter of Resident) published on 1 September 2023
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The Review Score of 9.9 (9.943) out of 10 for Brackenfield Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.943 for Brackenfield Hall is calculated as follows: ( (483 Excellents x 5) + (29 Goods x 4) ) ÷ 512 Ratings = 4.943
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brackenfield Hall is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2023
Caring
Effective
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have two vacancies for care. Please contact Brackenfield Hall directly for more details.
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