My friend seems very happy and content and says the food is lovely.
G M (Friend of Resident)
The staff are polite and caring and Mum seems very settled now.
Karen S (Daughter of Resident)
I like living here, the staff are nice. The food is great and my room is very clean.
Janet S (Resident)
Colleagues at Brackenfield Hall will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome.
The home has onsite parking, including disabled spaces.
Brackenfield Hall has a Review Score of 9.9 (9.943) out of 10, based on 43 reviews in the last 2 years. Over all time Brackenfield Hall has 99 reviews.
Review from Gail M (Daughter-in-law of Resident) published on 14 December 2020
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Review from Michael H (Son of Resident) published on 21 October 2020
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Review from J H (Son of Resident) published on 18 September 2020
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Review from E W (Daughter of Resident) published on 19 August 2020
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Review from C C (Granddaughter of Resident) published on 17 August 2020
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Review from Clive M (Son of Resident) published on 22 July 2020
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Review from Gillian G (Daughter of Resident) published on 17 April 2020
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Review from S L (Daughter of Resident) published on 13 May 2019
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Review from Jennifer T (Daughter of Resident) published on 8 May 2019
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Review from M B (Son of Resident) published on 14 March 2019
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Review from Julie H (Daughter of Resident) published on 12 February 2019
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Review from Norma J (Resident) published on 23 July 2018
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Review from Catherine P (Daughter of Resident) published on 3 July 2018
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Review from Jane B (Daughter of Resident) published on 1 June 2018
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Review from H M (Daughter of Resident) published on 4 May 2018
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Reply from Jerome Wright, Digital Marketing Apprentice at Brackenfield Hall
Thank you for taking the time to provide feedback on Brackenfield Hall Care Home. We regularly review staffing in all our homes, based on our resident’s dependency and, when required, we increase this accordingly to ensure they receive the appropriate level of care.
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Review from Alan P (Son of Resident) published on 26 April 2018
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Review from A T (Son of Resident) published on 25 April 2018
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Review from Susan A (Daughter of Resident) published on 17 January 2017
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Review from Sharon W (Friend of Resident) published on 20 May 2016
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The Review Score of 9.9 (9.943) out of 10 for Brackenfield Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.943 for Brackenfield Hall is calculated as follows: ( (483 Excellents x 5) + (29 Goods x 4) ) ÷ 512 Ratings = 4.943
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brackenfield Hall is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have two vacancies for care. Please contact Brackenfield Hall directly for more details.
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