Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 192 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor is an established purpose built home delivering expert residential, nursing and dementia care to support residents requiring care and their families. The skilled team are committed to supporting in a way that really makes a difference to everyone's lives.

For residents requiring a little assistance day to day, to others who benefit from more support and assistance, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

The home provides residential, nursing and cares for people living with memory loss with a focus on promoting choice and independence.

With individual care creating a feeling of being at home, the team support residents through maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care to encourage personal preferences, independence and socialisation, for those who wish to enjoy the company.

Cambridge Manor is situated in an ideal location on the outskirts of the city centre. The home is beautifully decorated, with landscaped gardens, thoughtful planting, generous lounge and seating areas throughout the home, whether seeking company or a quiet area to enjoy and a warm welcoming café area on arrival enjoyed by residents, families and guests.

Conveniently located to local amenities on the doorstep, everything is close by for residents, family and friends.

Cambridge Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

Care Provided by Cambridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jian Chummei (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Visitors parking on-site and additional parking is available adjacent to the site if required.


Cambridge Manor Care Home Reviews (192)

Total of 192, showing 1-20
9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.

Overall Experience

  • 168
  • 20
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  • 2
  • 2

Date Published

192
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Overall Experience  Overall Experience 5.0 out of 5

When Mum went into the care home, doctors gave her 3 months to live, 17 months later she is still with us.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for sharing your experience. We are truly honoured to have been part of your mum's journey and to know that she has received the care and support she deserves. Stories like yours inspire our team every day. Wishing you and your mum continued strength and precious moments together


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Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care home for nearly two years. In that time, she has been looked after giving her a clean and caring place to live. She get a lot of support from all the staff that are caring for her.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your sister has felt safe, supported, and well cared for over the past two years. Our dedicated team members truly strive to provide a compassionate and comfortable environment for all our residents, and it means a lot to know that their efforts are making a positive impact.


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Overall Experience  Overall Experience 4.0 out of 5

Our son has settled in very well and is happy in his new environment, mainly due to friendly and helpful staff. Activities are not always of interest. Perhaps computer based sessions could be considered. Activities sometimes need to be stimulating for residents who are mentally aware.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind feedback. We are delighted to hear that your son has settled in well and is happy in his new environment it is lovely to know that our friendly and supportive staff have made such a positive difference.We also appreciate your comments regarding the activities. While we strive to offer a varied programme to cater to a wide range of interests and needs, we recognise that not every activity will appeal to all residents. Your suggestion to incorporate more computer-based and cognitively stimulating sessions is greatly appreciated, particularly for those who are mentally active and seeking more engaging options. This is certainly something we will take into consideration as we continue to review and enhance our activity schedule.Thank you once again for sharing your thoughts your feedback is truly valuable in helping us to provide the best possible experience for our residents.


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Overall Experience  Overall Experience 5.0 out of 5

This care home feels like a cut above the rest. The home is clean, smells nice, has tea and coffee available to visitors and most of all has warm, friendly, upbeat staff who seem to genuinely care about the residents.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your lovely feedback. We're delighted to hear that you've had such a positive experience with our care home. Creating a welcoming, comfortable, and caring environment for our residents and their families is something we take great pride in. Your kind words about our team mean a lotthey truly do care deeply about every individual here. We appreciate you taking the time to share your thoughts, and we look forward to continuing to provide the highest standard of care and support.


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Overall Experience  Overall Experience 5.0 out of 5

I attended the Lunar New Year celebration at the care home while visiting my friend. The care home was brimming with festive atmosphere, featuring performances by local artists, a face-painting stall, and a Chinese dumpling-making demonstration with tasting. The entire home resonated with music, laughter,
and joy. It was heartwarming to see everyone - residents, visitors, and staff alike - thoroughly enjoying themselves. The Mayor of Cambridge graced the event with his presence and delivered a wonderful speech. A particularly touching moment occurred when he placed his chain of office on a resident, which was met with enthusiastic applause. I was deeply impressed by the attentive and professional staff. What a vibrant care home this is! I would wholeheartedly recommend this care home to anyone.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your lovely review! Were delighted you enjoyed the Lunar New Year celebration and felt the warmth and joy of our community. Its heartwarming to hear that the performances, activities, and our dedicated staff made your visit special. Your kind words and recommendation mean so much to us. We hope to welcome you again soon


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Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent. The carers are wonderful. Care very much about the welfare of the clients. I feel very fortunate to have been here!

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your wonderful feedback! We are delighted to hear that your experience has been excellent and that our carers have made a positive impact. Our team is dedicated to providing the best care, and your kind words mean so much to us. We feel fortunate to have you here!Best wishes,


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Overall Experience  Overall Experience 5.0 out of 5

Your wonderful experience and staff have made an enormous difference to my life at a time when I was feeling particularly low. All your staff are always so pleasant and supportive and I shall very much miss both the staff and the other residents. It is time I went home and tried to pick up any former
life again but I shall always remember Cambridge Manor with gratitude and I certainly hope you will be able to reset other lost souls when they are particularly low.

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Overall Experience  Overall Experience 5.0 out of 5

Dad moved in a month ago and we have been very impressed with Cambridge Manor. He is receiving excellent care and we are all enjoying the activities that are available for residents and families. I would highly recommend it if you are looking for a care home for a loved one.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for sharing your positive experience! We're thrilled to hear that your dad has settled in well and that you and your family are enjoying the activities we offer. Providing excellent care and fostering a welcoming environment for residents and their loved ones is our top priority, so your feedback means the world to us. We're grateful for your recommendation and are here to support you and your dad in any way we can. Please don't hesitate to reach out if you ever need anything.


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Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend this purpose built care home. Residents are treated with dignity and respect. I am happy that my husband is being looked after so well.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words and recommendation. We are delighted to hear that you feel confident in the care your husband is receiving. Treating our residents with dignity and respect is at the heart of everything we do, and its wonderful to know that our efforts have brought you peace of mind.


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Overall Experience  Overall Experience 5.0 out of 5

It is the best one in Cambridge. Clean, friendly, active, fine foods, and keeping residents respected, also with good relationships with their family members. Also the care-home always invite different music groups and sports groups to entertain the residents.
If I can afford, I might like to enter
it when I go over 90!

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your wonderful review! We're thrilled you appreciate our cleanliness, friendliness, and activities. Your kind words inspire us to continue providing exceptional care and engaging experiences.


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Overall Experience  Overall Experience 5.0 out of 5

Incredibly grateful to all at Cambridge Manor Care Home for taking such care looking after dad. Outstanding in every way. Thanks again.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words and heartfelt feedback. It means the world to us to know that we could provide your dad with the care and support he deserved. Our team is truly dedicated to ensuring every resident feels safe, comfortable, and valued. We are incredibly grateful for the trust you placed in us, and were always here for you and your family. Thank you again for sharing your experience.


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Overall Experience  Overall Experience 5.0 out of 5

Very welcoming warm atmosphere. Staff I met were so friendly, professional and caring. Residents seen were happy, settled and content. A very good experience all round. Well done all of you.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind words and thoughtful review! We're thrilled to hear you felt the warm and welcoming atmosphere we strive to create. Our team is dedicated to providing professional, caring support, and its wonderful to know it shows. Seeing our residents happy and content motivates us every day. Your feedback means so much, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Everybody seemed so happy and contented.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you very much for your feedback. I will relay your feedback to our team.


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Overall Experience  Overall Experience 5.0 out of 5

I live in the South of France and rely on my nephew and his wife, who make daily visits, to report on my mother's condition. In November, we visited Cambridge Manor Care Home and enjoyed having a pleasant lunch there with her.
The waitress service was attentive and staff were familiar with her needs
and looked after her well.
Her room was pleasant and we were pleased that every other resident we saw was relaxed and happy. All the staff encountered were warm and smiling which is a comfort when we live at such a distance.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your lovely feedback. We're delighted you enjoyed your visit and lunch at Cambridge Manor Care Home. It's wonderful to hear our attentive staff and warm atmosphere brought you comfort. Ensuring residents are well cared for and happy is our top priority. We appreciate your kind words!


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Overall Experience  Overall Experience 5.0 out of 5

Dear Cambridge Manor Care Home team, it was a wonderful party for my mum last week. I could not have imagined that we could have such a big birthday party for my mum after she moved to the Care Home. My mum was really happy and engaged most part of the party. She even recognized quite a few old friends.
This has a big benefit for her memory refreshing. Many thanks to all staff for the support and help from the planning, preparation and throughout the whole party event. Your homemade birthday cake was fabulous! The traditional India dance was amazing. Our friends enjoyed the party and the clean environment of the Manor provides. It was a wonderful time for all of us. Please pass our gratitude to your staff for their heartwarming support!

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind words! We're thrilled your mum's birthday party was such a joyful celebration and that it brought back cherished memories. Your appreciation motivates us to continue creating special moments for our residents. Well pass your gratitude to the team. Wishing your family all the best!Warm regards.


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Overall Experience  Overall Experience 5.0 out of 5

The home was very efficient when arranging for my mum to come for a stay. Staff are very friendly and helpful.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for taking the time to leave this kind review. We're delighted to hear that you found the process of arranging your mum's stay with us to be efficient and that our staff made a positive impression with their friendliness and helpfulness. It means a lot to us to know that we could support you and your mum during her time here. If there's anything further we can do or if you have any additional feedback, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

We cant recommend this care home highly enough. As family, we are always welcomed by friendly, informed and caring staff - from management, to receptionist, nurses, carers and cleaners. We come to visit mum everyday and the wards and rooms are always spotless. Nutritious food is offered 3 times a day
and it is very fresh; we see the fresh fruit and vegetables being delivered and we sometimes chat with the chef. Mum cannot get out of bed but she has been given the best quality care we could have hoped for over the past year. We are so pleased that she is at this fabulous nursing home.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your glowing review! We're thrilled to hear about your positive experience with our staff, cleanliness, and meals. Providing exceptional care and creating a welcoming environment for families is our top priority. Your kind words motivate us to continue delivering the highest quality care for your mum and others.


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Overall Experience  Overall Experience 5.0 out of 5

The staff in the care home are friendly and polite. The facilities were clean and well maintained.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind review! We're glad you found our staff friendly and polite and appreciated our clean, well-maintained facilities. Your feedback inspires us to continue providing a welcoming and comfortable environment for everyone. We truly appreciate your support!


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Overall Experience  Overall Experience 5.0 out of 5

It's very impressive regarding the care and support of all staff to the elderly. Feel the warmth and love, respect and caring. The birthday party was in good arrangements and the dance was fabulous.
The environment is very comfortable and spacious. Cleanliness is excellent. Everything is well set
up for the safety and security of the seniors. The overall experience was awesome.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your thoughtful review! We're delighted you appreciated the care, warmth, and respect our team provides. It's wonderful to hear the birthday party and dance were highlights for you. Your kind words about our environment, cleanliness, and safety mean so much to us. We're honoured to serve our residents and friends.


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Overall Experience  Overall Experience 5.0 out of 5

They provide a top level care service. All the staff members are so kind, make you feel at home.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your wonderful feedback! We're thrilled to hear you felt at home with our team. Our staff takes pride in providing kind, top-level care, and your words mean the world to us. We look forward to welcoming you back and continuing to provide the excellent service you deserve.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (7)

Jian

Jian Chummei

Job Title: Home Manager

Joined: 2013

Jian Chummei is the Home Manager at Cambridge Manor Care Home.


Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.


As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.


Maria

Maria Bonifacio

Job Title: Clinical Lead

Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.


Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.


Ravinder

Ravinder Tyagi

Job Title: Head Chef

Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents


Gabrielle

Gabrielle Butler

Job Title: Wellbeing Team Lead

Joined: 2024

As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.


Ben

Ben Marumahoko

Job Title: Practice Development Lead

Joined: 2024

My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.


I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.


As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.


Sujamole

Sujamole Mathai

Job Title: Care Services Manager

Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.


Frequently Asked Questions about Cambridge Manor Care Home

What types of Care is Cambridge Manor Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cambridge Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cambridge Manor Care Home have?

There are 89 Single Rooms.

What are the Facilities & Services at Cambridge Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cambridge Manor Care Home to the centre of Cambridge?

0.7 mile(s) as the crow flies, distance by road may be significantly further.