Visitors welcome at any time.
Visitors parking on-site and additional parking is available adjacent to the site if required.
Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.
Review from Jim N (Son of Resident) published on 27 March 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for sharing your experience. We are truly honoured to have been part of your mum's journey and to know that she has received the care and support she deserves. Stories like yours inspire our team every day. Wishing you and your mum continued strength and precious moments together
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Review from Glenda F (Sister of Resident) published on 26 March 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your sister has felt safe, supported, and well cared for over the past two years. Our dedicated team members truly strive to provide a compassionate and comfortable environment for all our residents, and it means a lot to know that their efforts are making a positive impact.
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Review from J F (Father of Resident) published on 20 March 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your kind feedback. We are delighted to hear that your son has settled in well and is happy in his new environment it is lovely to know that our friendly and supportive staff have made such a positive difference.We also appreciate your comments regarding the activities. While we strive to offer a varied programme to cater to a wide range of interests and needs, we recognise that not every activity will appeal to all residents. Your suggestion to incorporate more computer-based and cognitively stimulating sessions is greatly appreciated, particularly for those who are mentally active and seeking more engaging options. This is certainly something we will take into consideration as we continue to review and enhance our activity schedule.Thank you once again for sharing your thoughts your feedback is truly valuable in helping us to provide the best possible experience for our residents.
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Review from R B (Friend of Resident) published on 19 March 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for your lovely feedback. We're delighted to hear that you've had such a positive experience with our care home. Creating a welcoming, comfortable, and caring environment for our residents and their families is something we take great pride in. Your kind words about our team mean a lotthey truly do care deeply about every individual here. We appreciate you taking the time to share your thoughts, and we look forward to continuing to provide the highest standard of care and support.
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Review from Wei S (Friend of Resident) published on 7 March 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your lovely review! Were delighted you enjoyed the Lunar New Year celebration and felt the warmth and joy of our community. Its heartwarming to hear that the performances, activities, and our dedicated staff made your visit special. Your kind words and recommendation mean so much to us. We hope to welcome you again soon
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Review from Mary P (Respite Resident) published on 17 February 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your wonderful feedback! We are delighted to hear that your experience has been excellent and that our carers have made a positive impact. Our team is dedicated to providing the best care, and your kind words mean so much to us. We feel fortunate to have you here!Best wishes,
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Review from Brian W (Respite Resident) published on 24 January 2025
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Review from Sarah B (Daughter of Resident) published on 15 January 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for sharing your positive experience! We're thrilled to hear that your dad has settled in well and that you and your family are enjoying the activities we offer. Providing excellent care and fostering a welcoming environment for residents and their loved ones is our top priority, so your feedback means the world to us. We're grateful for your recommendation and are here to support you and your dad in any way we can. Please don't hesitate to reach out if you ever need anything.
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Review from Jacqueline B (Wife of Resident) published on 15 January 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for your kind words and recommendation. We are delighted to hear that you feel confident in the care your husband is receiving. Treating our residents with dignity and respect is at the heart of everything we do, and its wonderful to know that our efforts have brought you peace of mind.
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Review from Heping H (Friend of Resident) published on 8 January 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your wonderful review! We're thrilled you appreciate our cleanliness, friendliness, and activities. Your kind words inspire us to continue providing exceptional care and engaging experiences.
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Review from Collette C (Daughter of Resident) published on 3 January 2025
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for your kind words and heartfelt feedback. It means the world to us to know that we could provide your dad with the care and support he deserved. Our team is truly dedicated to ensuring every resident feels safe, comfortable, and valued. We are incredibly grateful for the trust you placed in us, and were always here for you and your family. Thank you again for sharing your experience.
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Review from D S (Friend of Resident) published on 20 December 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your kind words and thoughtful review! We're thrilled to hear you felt the warm and welcoming atmosphere we strive to create. Our team is dedicated to providing professional, caring support, and its wonderful to know it shows. Seeing our residents happy and content motivates us every day. Your feedback means so much, thank you.
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Review from G S (Friend of Resident) published on 20 December 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you very much for your feedback. I will relay your feedback to our team.
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Review from Helen P (Next of Kin) published on 18 December 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your lovely feedback. We're delighted you enjoyed your visit and lunch at Cambridge Manor Care Home. It's wonderful to hear our attentive staff and warm atmosphere brought you comfort. Ensuring residents are well cared for and happy is our top priority. We appreciate your kind words!
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Review from S C (Daughter of Resident) published on 27 November 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your kind words! We're thrilled your mum's birthday party was such a joyful celebration and that it brought back cherished memories. Your appreciation motivates us to continue creating special moments for our residents. Well pass your gratitude to the team. Wishing your family all the best!Warm regards.
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Review from Robert D (Son of Resident) published on 26 November 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you so much for taking the time to leave this kind review. We're delighted to hear that you found the process of arranging your mum's stay with us to be efficient and that our staff made a positive impression with their friendliness and helpfulness. It means a lot to us to know that we could support you and your mum during her time here. If there's anything further we can do or if you have any additional feedback, please don't hesitate to let us know.
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Review from C H (Daughter of Resident) published on 20 November 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your glowing review! We're thrilled to hear about your positive experience with our staff, cleanliness, and meals. Providing exceptional care and creating a welcoming environment for families is our top priority. Your kind words motivate us to continue delivering the highest quality care for your mum and others.
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Review from G H (Friend of Resident) published on 19 November 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your kind review! We're glad you found our staff friendly and polite and appreciated our clean, well-maintained facilities. Your feedback inspires us to continue providing a welcoming and comfortable environment for everyone. We truly appreciate your support!
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Review from Amber L (Friend of Resident) published on 19 November 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your thoughtful review! We're delighted you appreciated the care, warmth, and respect our team provides. It's wonderful to hear the birthday party and dance were highlights for you. Your kind words about our environment, cleanliness, and safety mean so much to us. We're honoured to serve our residents and friends.
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Review from E L (Friend of Resident) published on 19 November 2024
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you for your wonderful feedback! We're thrilled to hear you felt at home with our team. Our staff takes pride in providing kind, top-level care, and your words mean the world to us. We look forward to welcoming you back and continuing to provide the excellent service you deserve.
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The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2017
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Job Title: Home Manager
Joined: 2013
Jian Chummei is the Home Manager at Cambridge Manor Care Home.
Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.
As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.
Job Title: Clinical Lead
Joined: 2009
Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.
Job Title: Hotel Services Manager
I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.
As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.
When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.
Job Title: Head Chef
Joined: 2022
With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.
My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents
Job Title: Wellbeing Team Lead
Joined: 2024
As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.
Job Title: Practice Development Lead
Joined: 2024
My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.
I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.
As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.
Job Title: Care Services Manager
Joined: 2025
Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.