Review from F W (Friend of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience

An excellent service here. Every member of staff are very nice and friendly. Warm and welcome place.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind words! We're delighted you felt welcomed and appreciated our friendly staff. Your feedback motivates us to continue providing excellent service.

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Review from Nick C (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience

My mum recently celebrated her 90th birthday at Cambridge Manor. The staff put on a little party for my mum, and provided tea/coffee sandwiches, cake and wine. We had about 10 guests come including some of my mum's friends whom she hadn't seen for a good few years. Mum was absolutely thrilled to see

her friends and it was a lovely afternoon. The staff were very helpful and friendly, and I was so pleased that Cambridge Manor were able to put on the party for mum.
Thank you so much.
I am very happy with Cambridge Manor and I know mum is well looked after and cared for.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your wonderful feedback! Were delighted to hear that your mum's 90th birthday celebration was a joyous occasion and that she enjoyed reconnecting with her friends. It means a lot to us that you're happy with the care and support at Cambridge Manor. We'd love to hear your thoughts on the activities we provide for our residents. Your feedback helps us enhance the experience for everyone.

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Review from E C (Friend of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience

The Cambridge Manor truly feels like a cozy home. It's always spotless and tidy, with a warm and welcoming environment that makes residents feel comfortable and cared for. The staff are not only professional, but also they genuinely care and bring such kindness and warmth, which is so important to the

residents and their friends and relatives. There's also always something fun going on-from bonfire nights to summer and winter music concerts, the activities really bring everyone together. They also arrange special performances from volunteers, making sure even bed-bound residents can enjoy music and entertainment. This level of thoughtfulness and care makes the place feel like a true community. I'd highly recommend it to anyone looking for a place where their loved ones will be looked after and feel at home.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your heartfelt review! Were delighted to hear that Cambridge Manor feels like a cosy home to you, as creating a warm, welcoming, and supportive environment is our top priority. Knowing that our efforts to keep everything spotless and thoughtfully arranged resonate with residents and their families truly means a lot to us. Our team takes great pride in organizing a variety of activities that bring our community together, and it's wonderful to hear that these events along with our volunteer performances make a difference to everyone, including our bed-bound residents. Your kind words about our staff's care and compassion will be deeply appreciated by the whole team.Were honoured to be a part of your family's life and grateful for your high recommendation. Thank you once again for sharing your experience and for entrusting us with the care of your loved one.

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Review from Sarah S (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience

I am very grateful to all the staff for the care that you give dad. The kindness, respect and overall physical care he receives is excellent. Thank you on behalf of dad and thank you on my behalf for giving me peace of mind.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honored to care for your dad and are grateful that our efforts bring you both comfort and peace of mind. Our team is dedicated to treating every resident with the kindness and respect they deserve, and it means a lot to know that this has made a positive impact on your family. Thank you again for your thoughtful message-it motivates us all to continue providing the highest standard of care.

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Review from B D (Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience

The experience is very good. My husband was here ten years ago and liked it very much especially the pictures. The staff are all very nice and helpful.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words! We're delighted to hear that you and your husband had a positive experience with us, both now and ten years ago. It's wonderful to know that the atmosphere, especially the picture, left such a memorable impression. Our team works hard to provide a welcoming and supportive environment, and it means a lot to hear that you found everyone helpful and friendly.

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Review from Alice C (Friend of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience

I visited my friend who is a resident of Cambridge Manor Care Home. I have visited her many times, she always looks very happy, her room was very clean and neat. The staff and very nice and professional. Particularly, it was very impressive that my friend has a chance to have some of her traditional

Chinese food, this is really making her happy. I am so glad that she is living in such a excellent home and received such high quality care.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your lovely review! We're thrilled to hear that your friend is happy and comfortable at Cambridge Manor Care Home. Our team takes pride in providing a clean, welcoming environment and personalized care, including her favorite traditional Chinese meals. We truly appreciate your kind words!

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Review from J H (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for almost a year. For 10 months she was self-caring and has been very happy and considered Cambridge Manor to be very much her home. She is now in need of much more support and nursing care which is being provided within the home. Our family is confident that Mum is in

excellent hands, the staff are attentive to her needs, kind and caring. We are happy knowing that she is being well looked after.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words. We're honoured to have earned your family's trust over the past year and are glad that your mother feels at home with us. Providing attentive, compassionate care is our priority, and we're grateful for the opportunity to support her as her needs change. Please don't hesitate to reach out if there's ever anything more we can do.

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Review from Claire O (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience

Outstanding care of my father. Nothing is too much trouble.
All the staff are lovely but a member of staff in particular always goes that extra mile.
So reassuring knowing that dad is well looked after. They organised a lovely 102nd birthday party for him today.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words! We are truly honored to care for your father, and its wonderful to hear that you feel reassured knowing he is well looked after. Our team is dedicated to making every day special, and we're thrilled to have been a part of his 102nd birthday celebration. We'll be sure to pass along your appreciation to the staff member who has gone the extra mile. It means a lot to us that we can make a positive difference for both your father and your family. Thank you again for sharing your feedback!

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Review from Juliet M (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience

The Cambridge Manor Care Home is home from home. It's a warm and friendly environment which provides excellent care and entertainment to people who are at a vulnerable time of their lives. I would highly recommend it.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your kind words and recommendation! Were delighted to hear that you consider Cambridge Manor Care Home a home from home. Providing a warm, friendly, and caring environment is what we strive for every day, and were so pleased that its reflected in your experience. Its wonderful to know that you appreciate both the care and entertainment we provide for our residents during this important stage of their lives. Your feedback means a lot to our team, and well continue working hard to maintain these high standards.

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Review from G W (Friend of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience

I visited my friend several times including today. I can see she has been well looked after. The room and public area are nice and clean, and the manager and staff are all very friendly and professional.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for taking the time to leave such a kind review! We're delighted to hear that you've noticed the care and attention we give to our residents. Our team works hard to maintain a clean and welcoming environment, and it's wonderful to know that it shows. Your feedback means a lot to us, and were grateful for the opportunity to care for your friend. If there's anything more we can do to enhance her experience, please don't hesitate to let us know. We look forward to continuing to provide the best care possible!

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Review from C C (Wife of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience

We did not receive a care plan until the third week of a four week stay. His participation in the activities was sporadic to say the least. He was not helped to participate - he needed a wheelchair to get to the right floor for the activities. My husband is taking part in a clinical trial of a drug

- it was not at all clear that this was happening. The paperwork which the home agreed to fill in was not completed. My husband was eligible for NHS funded nursing care. This was ascertained without my knowledge and the money was taken by the home and not deducted from the fees. Some of his clothes went missing and still have not been returned to me after they were subsequently found.

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Review from J O (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience

Cambridge Manor Care Home provides a clean and safe environment with caring staff who have a positive attitude and respond to my mother's needs in a sensitive and timely manner. She enjoys the many activities provided and benefitted from the company of other residents in the informal seating areas and

much appreciated garden. There's a good choice of foods which cater for mother's likes and dislikes. My mother has settled in well despite her initial reservations and feels a real sense of community.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind words about Cambridge Manor Care Home. We are delighted to hear that your mother has settled in well and is enjoying the activities, social areas, and garden. Our team takes great pride in providing a safe and welcoming environment, and its wonderful to know that the care we provide, as well as our approach to catering, has helped her feel at home. Creating a sense of community is one of our key priorities, and were thrilled that your mother feels a part of it. Please don't hesitate to reach out if there's anything else we can do to support her further

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Review from F M (Brother-in-law of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience

I have made one visit to Cambridge Manor and was impressed with the friendliness of the staff from the minute I entered the building. The facility is clean and well maintained with a mention of staff readily available at all times. Care to residents is first class and delivers consideration and dignity

to each individual person.

Reply from Alex Wortley, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your review, it is wonderful to hear about your experience and the impression you were left with is exactly what we strive to achieve for all our residents, relatives, and visitors, every day.

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Review from V B (Wife of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience

All nursing and caring staff are amazing - nothing too much trouble and very caring of both residents and their families.
A very well-run care home.

Reply from Alex Wortley, Business Development Manager at Cambridge Manor Care Home

Thank you for your kind words. We're so pleased to hear that you find our nursing and care staff amazing. Our team is dedicated to going above and beyond for our residents and their relatives. Your feedback means a lot to us and reinforces our commitment to maintaining a well-run and compassionate care home.

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Review from C M (Sister-in-law of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful. In particular they have made a great effort to make my family member settle, feel safe and cared for. He is encouraged to join in all the activities. As a person with young Alzheimer's disease, he needs support with daily activities and the staff are making every effort

to ensure he feels understood.
It is a relief to see how he is settling and reassuring that he is getting such good care.

Reply from Alex Wortley, Business Development Manager at Cambridge Manor Care Home

Thank you so much for taking the time to leave us this review which we will share with the team. It is so important to us all to find ways to engage and support all our residents to ensure they feel safe and involved in daily life here at Cambridge Manor. Each resident thrives with different activities and our garden walk challenge certainly saw your family member shine in his achievement.

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Review from S H (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience

Our mother has been receiving excellent nursing care at this fabulous nursing home for over a year. At all times, family have felt welcomed and well-informed, including phone calls if her condition changes or if there is a change in her medication. We visit each day and staff always have a smile on

their face and time to discuss day-to-day concerns. The wards are spotlessly clean and the meals are fresh and nutritious. We are so grateful for the kindness staff have shown our mother at her greatest time of need. We cannot recommend this care home highly enough.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your heartfelt review and for taking the time to share your experience with us. We are delighted to hear that your mother has been receiving excellent care and that you and your family have felt welcomed and well-informed throughout her stay. Our team strives to create a warm and supportive environment for both our residents and their families, and it's wonderful to know that you've felt this dedication through our staff's smiles and daily interactions. We take great pride in maintaining clean wards and providing fresh, nutritious meals, and it's gratifying to hear that these efforts have made a positive impact. Your kind words mean a lot to our entire team, and we are truly grateful for your trust and recommendation. We will continue to do our very best to provide the highest level of care and support for your mother and all our residents. Thank you once again for your lovely review. Warm regards, Jian and Team Cambridge.

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Review from S S (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience

Mum is very happy here.

Reply from Alex Wortley, Business Development Manager at Cambridge Manor Care Home

We are all delighted to hear that your mum is happy with us here. We strive to ensure all our residents and their relatives receive the best experience in quality of care and very much appreciate your time taken to let us know.

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Review from J B (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience

You have helped Dad become as settled and mobile as possible. He seems content with things. He finds the staff lovely and the food great! The organisation of the laundry and clothes can be a bit of a mystery and things seem to go missing for periods.

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Review from F B (Wife of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience

My husband has been very cared for as his needs have become greater than I could give him at home.
He is settled, likes the staff and company, and frequently tells me what wonderful food and meals he has here.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you so much for your thoughtful and heartfelt review. We are truly honored to be entrusted with the care of your husband. It's wonderful to hear that he feels settled and enjoys the company of our staff and residents. We're also delighted that he appreciates our meals and dining experience. Our team is dedicated to providing the best possible care and comfort for all our residents, and your kind words are a testament to their hard work and commitment. Please know that we will continue to do everything we can to ensure your husband's well-being and happiness. Thank you again for your kind feedback.

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Review from C M (Husband of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience

Good facilities and physical accommodation. All staff from top to bottom levels, were friendly, welcoming and knew their jobs. They proved to have time to attend fully to clients/residents. Overall, very good.
(My wife stayed there for 2 weeks of respite care).

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you very much for your valuable feedback. I will relay this to the team.

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