Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 192 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor is an established purpose built home delivering expert residential, nursing and dementia care to support residents requiring care and their families. The skilled team are committed to supporting in a way that really makes a difference to everyone's lives.

For residents requiring a little assistance day to day, to others who benefit from more support and assistance, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

The home provides residential, nursing and cares for people living with memory loss with a focus on promoting choice and independence.

With individual care creating a feeling of being at home, the team support residents through maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care to encourage personal preferences, independence and socialisation, for those who wish to enjoy the company.

Cambridge Manor is situated in an ideal location on the outskirts of the city centre. The home is beautifully decorated, with landscaped gardens, thoughtful planting, generous lounge and seating areas throughout the home, whether seeking company or a quiet area to enjoy and a warm welcoming café area on arrival enjoyed by residents, families and guests.

Conveniently located to local amenities on the doorstep, everything is close by for residents, family and friends.

Cambridge Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Cambridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jian Chummei (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.


Cambridge Manor Care Home Reviews (192)

Total of 192, showing 41-60
9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.

Overall Experience

  • 168
  • 20
  • 0
  • 2
  • 2

Date Published

192
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Review from M K (Wife of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in your care for just over two months, but my family and I were all so grateful for the care given to him at that time.
In spite of his dementia, he seemed to feel safe and mostly happy.
We were very impressed by the good communication between all members of the team and by the
number of staff at all times.
In the last few days before he died, the gentle care given to my husband and all his family was wonderful.
Thank you all so very much.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your heartfelt review. We are deeply grateful for your kind words and honored to have cared for your husband. Knowing he felt safe and happy is very rewarding. Your recognition of our team's communication and dedication means a lot to us.


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Review from B L (Friend of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very great experience!

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your kind review. We're delighted you and your friend felt positive about the home on her first day. We strive to provide a welcoming environment and appreciate your recognition.


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Review from L H (Grandson of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home looks very good!

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you very much for sharing your positive feedback regarding the service at Cambridge Manor Care Home. We greatly appreciate your kind words and will repay your trust with continued dedication and high-quality care.


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Review from J C (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that Mum is receiving at Cambridge Manor. The atmosphere is warm, welcoming, and happy and the team works so hard to ensure the residents have the best experience possible. We are confident that Mum feels safe and secure here.

Reply from Alex Wortley at Cambridge Manor Care Home

Thank you for your wonderful feedback and kind words about our home and our team. Knowing it is such a positive experience for you and your relative makes us all very happy and is greatly appreciated.


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Review from A R (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and helpful day and night. The book club is a brilliant experience, will be a regular.
The food is fine, e.g. prune and yoghurt as I settle more.
My room feels like my own space, it's special to me - thank you.
I love my hot shower and the care and attention I'm shown. Feel
I am making connections and friends.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

We are deeply touched and grateful for the wonderful review you left on carehome.co.uk. Your kind words and positive feedback mean the world to us. At Cambridge Manor, our primary goal is to provide the best care and create a warm, welcoming environment for our residents. Hearing about your positive experience reassures us that we are meeting our commitment. Your review not only boosts our team's morale but also helps other families make informed decisions about their loved one's care. Thank you once again for taking the time to share your thoughts. If there is anything more, we can do for you, please do not hesitate to let us know. Warm regards From Team Cambridge Manor


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Review from Susan B (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. My mum arrived in December for respite and within a few days announced that she would like to stay. Visitors are always made to feel welcome and the staff are so friendly. There are so many activities to choose from. We are all so pleased Mum is here.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is so greatly appreciated.


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Review from Nicola P (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are grateful to The Manor Care Home staff for looking after our 93-year-old mother with genuine kindness and care in her final stages of life. They listened to our concerns as well as respecting our mother’s own wishes, keeping us well informed at every stage. Our mother suffered at the end
but we felt confident that everything was being done to help keep her comfortable and peaceful. We’ll always be grateful too that the environment was maintained to a high standard making visits comfortable and uplifting especially at sad and depressing times. The beautiful homemade cakes in the cafe, the garden and flowers on tables showed value and care for both the residents and their families. A friendly greeting from the receptionist on arrival was also greatly appreciated, especially after a difficult journey and during emotional times. We’ll always be grateful for everything you did for us, leaving good memories of the time spent at the care home.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your dedicated feedback. It is greatly appreciated.


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Review from Judith F (Wife of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already written a positive review of The Manor Care Home, Cambridge.
This one relates to the excellent care they gave my husband in the months before October 2023 when his advanced Parkinson's became too much and he died. Throughout his two years in the Manor my husband was treated with care
and kindness and every effort was made to preserve his dignity. Even though he was at the end of a long and at times painful illness my husband managed to appreciate his time in the Manor and was fond of his carers. His death was handled with kindness and compassion. Staff attended his funeral. I have shown my appreciation of this care home by continuing to run a monthly book club which seems much enjoyed by residents.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you sincerely for your invaluable feedback, which I will promptly share with the team. Your ongoing dedication to running the immensely popular book club for our residents in the care home is deeply appreciated by both our residents and team members alike. Your commitment to fostering a sense of community and intellectual engagement is truly commendable, and we are incredibly grateful for your continued support.


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Review from M D (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely. The staff are always so lovely, always very helpful and Cambridge Manor is always so lovely and clean and I love the cakes and coffee.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your heartwarming review on carehome.co.uk. Your kind words mean the world to us. We are dedicated to providing exceptional care and knowing that we've made a positive impact fills us with gratitude. Your feedback inspires us to continue striving for excellence. Warm regards, Cambridge Manor Team


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Review from J D (Brother-in-law of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Sister-in-law is very happy here.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you for your heartwarming review on carehome.co.uk. Your kind words mean the world to us. We are dedicated to providing exceptional care and knowing that we've made a positive impact fills us with gratitude. Your feedback inspires us to continue striving for excellence. Warm regards, Cambridge Manor


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Review from C G (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst we knew that our mum’s end of life was coming close when she went to Cambridge Manor, the whole team kept her content, calm and made sure that she experienced little pain during those final months.
Both the clinical and front-of-house team helped us through the challenges and stresses of healthcare
funding, enabling Mum to stay where we all knew she was happiest. Keeping her at the home until her last day will continue to bring comfort to us.
Thank you for every warm encounter with the care, nursing and maintenance team. The moments of warmth and humanity given to Mum and our family helped us to visit often and each time to know we had made a difference.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for taking your time to leave a lovely review. We greatly appreciate your feedback.


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Review from Helen D (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum moved to Cambridge Manor a few months ago for her dementia and end-of-life care - she passed away this last weekend. The care that she (and the whole family) received from Cambridge Manor was thoughtful, diligent, respectful and most importantly kind from our first visit to the home to our
final plans for her funeral. Staff knew and connected with her, cared for her with love and helped us all feel that Cambridge Manor was the right place for her final days. Mum was happy, comfortable and surrounded by true comfort and care during her time at Cambridge Manor and she knew that she was valued and mattered there.
Cambridge Manor is a place that you can feel confident in for the care of your loved one, whilst also knowing that you will be cared for and helped in some of the most difficult times. Thank you everyone working at Cambridge Manor for your generosity and care.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback, it is greatly appreciated.


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Review from L Y (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Cambridge Manor for 4 and a quarter years before her passing in January this year. During her time at Cambridge Manor, we experienced some excellent care, provided by dedicated sensitive professionals. This was brought to the fore on my mother's last few days, when staff
members paid their last respects as her end drew near. It moved us all to see such, such heartfelt sorrow by the staff for her passing.
Moving into residential care is never a desirable experience. The learning curve is steep. The wages for the front-line staff are not great, but it is testament to their character that they remain dedicated to their job. I would have to assume that there is genuine love for the role, as it is a tough profession.
A final thank you to a team that helped my mother's adaptation to residential nursing care, be as painless and tolerable as possible.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your review, it is invaluable to us and we really appreciate it.


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Review from Jackie M (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in July 2022. It really is an amazing care home. All of the staff are so kind and caring. Mum is given the best care by them all and they are always friendly towards me as well. Any health issue with Mum I am always kept informed and kept updated.
The activities and entertainment
is very good. Mum loves being involved in these. In the summer Mum loves the garden.
I will always be so grateful for Mum being here. It has made the transition so much easier for Mum and myself too.
To know Mum is so well cared for and safe is very important to me.
Thank you as always.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your wonderful feedback, we are very happy to hear this.


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Review from Y W (Friend of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend said she likes Cambridge Manor Care Home very much. When I came here, I found the staff were very friendly, the rooms were comfortable and clean, the food was delicious and the location of Manor Care Home was very convenient. We like Manor Care Home.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback; it is so lovely to hear that your friend is comfortable and happy.


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Review from J T (Friend of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a really homely atmosphere as a care home. The staff are warm and caring. They are putting the residents here first. Think that's for the residents' needs. There also are lots of activities running through every occasion. My friend is happy. The food here is delicious too. In general, it's a pleasant
home to live in!

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback; it is great to hear that your friend is so happy here at Cambridge Manor Care Home.


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Review from Jane R (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has helped us enormously moving our father in and supporting us in the process. Everyone has been very kind and helpful. The staff are friendly and professional. The facilities are excellent. The home is very clean and well-equipped.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Your feedback is greatly appreciated, and we love to hear that you are happy with how supportive our wonderful team are at the home. It has been a real pleasure getting to know your father over the last few weeks.


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Review from Christopher H (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Cambridge Manor in early November 2023 as he could no longer manage in his own home, despite carers. My sister and I are delighted with the marvellous care he is receiving. It is a great relief and comfort that he is safe and so well looked after by kind and highly competent staff.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your valued feedback; it is so lovely to hear how delighted you are with the care your father is receiving. Thank you again.


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Review from K H (Relative of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding quality care is provided by genuine, friendly, caring people there. The food is lovely and the care home is clean always. I appreciate very much their caring and support for my relatives.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is greatly appreciated. We always extend a warm welcome to family and friends of our residents


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Review from Bridget L (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, very caring staff, well managed, lovely and clean, lovely food, staff go out their way to be helpful.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is greatly appreciated.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (7)

Jian

Jian Chummei

Job Title: Home Manager

Joined: 2013

Jian Chummei is the Home Manager at Cambridge Manor Care Home.


Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.


As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.


Maria

Maria Bonifacio

Job Title: Clinical Lead

Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.


Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.


Ravinder

Ravinder Tyagi

Job Title: Head Chef

Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents


Gabrielle

Gabrielle Butler

Job Title: Wellbeing Team Lead

Joined: 2024

As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.


Ben

Ben Marumahoko

Job Title: Practice Development Lead

Joined: 2024

My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.


I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.


As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.


Sujamole

Sujamole Mathai

Job Title: Care Services Manager

Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.