Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 192 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor is an established purpose built home delivering expert residential, nursing and dementia care to support residents requiring care and their families. The skilled team are committed to supporting in a way that really makes a difference to everyone's lives.

For residents requiring a little assistance day to day, to others who benefit from more support and assistance, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

The home provides residential, nursing and cares for people living with memory loss with a focus on promoting choice and independence.

With individual care creating a feeling of being at home, the team support residents through maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care to encourage personal preferences, independence and socialisation, for those who wish to enjoy the company.

Cambridge Manor is situated in an ideal location on the outskirts of the city centre. The home is beautifully decorated, with landscaped gardens, thoughtful planting, generous lounge and seating areas throughout the home, whether seeking company or a quiet area to enjoy and a warm welcoming café area on arrival enjoyed by residents, families and guests.

Conveniently located to local amenities on the doorstep, everything is close by for residents, family and friends.

Cambridge Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Cambridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jian Chummei (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.


Cambridge Manor Care Home Reviews (192)

Total of 192, showing 61-80
9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.

Overall Experience

  • 168
  • 20
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  • 2
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Date Published

192
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Review from A S (Daughter-in-law of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome and the Manor has a reassuring feel. The staff are approachable and very willing to answer questions or to direct us to the relevant member of staff for further information. Any queries we raise will be acted upon and we feel confident that efficient and pleasant care is being given.
The staff seem committed to providing tailored care needs!

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your wonderful feedback, it's lovely to hear that you feel the team are approachable and willing to answer any questions. We strive for 5* customer service here at Cambridge Manor to both our residents and their guests.


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Review from Tom F (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very grateful for the care you have shown in looking after my dad. He has at all times been treated with compassion and dignity. His basic needs have always been managed with a minimum of fuss. All the staff I have met have been lovely to us and to my dad.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback; it is so lovely to hear about your dad's experience here at the home. We strive to treat all of our residents with compassion and dignity and encourage them to be independent where possible.


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Review from J G (Granddaughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my grandma received while having a short period of respite. The staff were always welcoming and friendly and made me feel at home while visiting. There always seemed to be something happening at the home on numerous occasions when I visited, which I thought was great.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, we are so happy to hear that your grandma enjoyed her respite stay with us and that you were happy on the days you visited. Your feedback is greatly appreciated.


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Review from Maureen B (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to stay.
During my spell here, I have been very happy and well looked after, with lovely staff who look after me very well and make me laugh.
All very good.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback; it is lovely to hear that you are happy here at Cambridge Manor. We have enjoyed getting to know you and supporting you over the last few months.


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Review from Pamela W (Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are well cared for.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback, it is so lovely to hear this.


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Review from Colin J (Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here and am extremely well supported.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is so lovely to hear that you are happy here at Cambridge Manor.


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Review from Alan H (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my brother were very happy with the care provided for my mother, whose dementia became increasingly severe during the twenty months she stayed at the care home. The nurse who informed me of my mother's death earlier this week, is exceptional (can this please be fed back!) and he was
very active in reporting setbacks. Some of the carers do have some problems with English, but my mum, as a German, felt very much at home with the caring attitude of staff and, feeling herself as a foreign outsider in the UK, due to dementia, felt comfortable with staff in a similar situation.

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Review from Robert D (Friend of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit, but was very impressed with the friendly reception upon arrival, the general attention to detail, availability of coffee and snacks and the way staff engage with the residents in such a kindly manner.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your positive feedback, it is great to hear that you were impressed with your visit here at Cambridge Manor Care Home.


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Review from F D (Friend of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very friendly, we were invited to stay for dinner when we visited our friend. So looking forward to our meal with her. Our friend cannot fault this wonderful home and the care given. So peaceful and we have enjoyed coming. This is our first visit as we live in Norwich. Very impressed, just
like a hotel.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, here at Cambridge Manor we strive to go above and beyond, not only for our residents, but for their family and friends too. It is so lovely to hear that you have had such a wonderful experience.


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Review from Rosie R (Granddaughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident of Cambridge Manor since March 23, going from the hospital. Since being there she has thrived. The standard of care and compassion has been outstanding. Her needs have been met ensuring she is comfortable and happy there. We're notified whenever there is any change
no matter how small regarding Nan's condition. As relatives we are so grateful and appreciate the outstanding care both physical and mental she is receiving.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is greatly appreciated and nice to hear that your grandmother is thriving. Here at Cambridge Manor, we go above and beyond to support our residents in a person-centred way.


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Review from Paul K (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arriving at the reception I was very pleased with the greeting of 'good morning sir'. The sign-in and sign-out system for security is very professional and reassuring. Very clean and tidy generally throughout the care home. Staff were very kind and willing to help with any requests for my friend
who was a resident ad still is. He is very happy with the care and consideration he has received and would strongly recommend the Manor Care Home to any other elderly people looking to be looked after. Staff and management could not be more helpful.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your kind feedback, it is greatly appreciated. Our team continuously strive to go above and beyond, not only for our residents but for friends and family of residents too. It is lovely to hear that you are pleased with everything here at Cambridge Manor.


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Review from Doris H (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had lunch in the home with my mum. We had lunch in a lounge sitting at a table overlooking the garden. The staff - the home manager, a nurse and a member of the wellbeing team waited on us. They took great care of us in a very gentle way, which is important as my mum has dementia. We were treated
like special guests and this made our lunch together very special.
Lunch is a three course meal and all courses were excellent, both in quality of the food and the flavour of the dishes. All were cooked fresh by the chef, there was no processed food. I chose the soup as my starter and when I went home I made the same soup for my husband and myself the next day as I liked it that much.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your valued feedback, it is so lovely to hear that you enjoyed your lunch with Mum whilst overlooking the garden. Here at Cambridge Manor we strive to look after not only our residents but their families too. Thank you again, it is greatly appreciated.


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Review from Patricia M (Friend of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent help from reception, staff and carers.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it's lovely to hear that the team are all so helpful.


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Review from John G (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care and service provided for my father since he was admitted. Staff very friendly and courteous.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your dedicated feedback, it is greatly appreciated.


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Review from A D (Respite Resident) assisted by family/friend published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cambridge Manor is excellent. I was dreading coming to a care home for respite, but I needn't have worried at all. It is heaven here. Every member of staff is so kind and friendly. They are always around and help is immediate. Rooms lovely. Food fabulous. I can't thank them enough.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your wonderful feedback, it has been so lovely getting to know you over the last few weeks. The team here at Cambridge Manor are dedicated to delivering outstanding care in beautiful surroundings. Thank you for your positive review again.


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Review from Kam L (Friend of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cambridge Manor Care Home is an extraordinary and awesome care home. The environment is really good for residents; tidy, clean and luxury. All the staff are very caring, friendly and helpful. The food for residents is delicious and with variety, not only English.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your valued feedback, it is great to hear that your friend is settled here at the home and happy with the care. Cambridge Manor and the team here are dedicated to delivering outstanding care in a beautiful, calming environment. Thank you again for your positive review. It's is greatly appreciated.


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Review from J B (Relative of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home itself is beautiful and all of the staff at the care home are friendly and welcoming. They all work really hard and ensure all residents have everything they need, they really do go above and beyond.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you for your feedback. It's great to hear of your positive experience at Cambridge Manor.


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Review from E M (Sister of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Cambridge Manor Care Home enough. We were in the unfortunate position of needing emergency residential care and the management team and staff worked so hard, with no notice, to make this happen. They acted with compassion and respect and really went over and above the call of duty. They
truly are magnificent.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your review, it is greatly appreciated. The team here at Cambridge Manor always strive to deliver outstanding care in a compassionate way. It's lovely to hear your positive feedback.


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Review from Sandra W (Sister of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Cambridge Manor Care Home and I have found the home very welcoming and very considerate to all her needs.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your feedback, it is extremely appreciated.


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Review from Jennifer H (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault it.

Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Dear Jennifer, thank you so much for your valuable feedback, it will help us in planning and delivering high-quality, person-centred care.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (7)

Jian

Jian Chummei

Job Title: Home Manager

Joined: 2013

Jian Chummei is the Home Manager at Cambridge Manor Care Home.


Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.


As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.


Maria

Maria Bonifacio

Job Title: Clinical Lead

Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.


Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.


Ravinder

Ravinder Tyagi

Job Title: Head Chef

Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents


Gabrielle

Gabrielle Butler

Job Title: Wellbeing Team Lead

Joined: 2024

As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.


Ben

Ben Marumahoko

Job Title: Practice Development Lead

Joined: 2024

My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.


I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.


As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.


Sujamole

Sujamole Mathai

Job Title: Care Services Manager

Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.