Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 192 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor is an established purpose built home delivering expert residential, nursing and dementia care to support residents requiring care and their families. The skilled team are committed to supporting in a way that really makes a difference to everyone's lives.

For residents requiring a little assistance day to day, to others who benefit from more support and assistance, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

The home provides residential, nursing and cares for people living with memory loss with a focus on promoting choice and independence.

With individual care creating a feeling of being at home, the team support residents through maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care to encourage personal preferences, independence and socialisation, for those who wish to enjoy the company.

Cambridge Manor is situated in an ideal location on the outskirts of the city centre. The home is beautifully decorated, with landscaped gardens, thoughtful planting, generous lounge and seating areas throughout the home, whether seeking company or a quiet area to enjoy and a warm welcoming café area on arrival enjoyed by residents, families and guests.

Conveniently located to local amenities on the doorstep, everything is close by for residents, family and friends.

Cambridge Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Cambridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jian Chummei (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.


Cambridge Manor Care Home Reviews (192)

Total of 192, showing 81-100
9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.

Overall Experience

  • 168
  • 20
  • 0
  • 2
  • 2

Date Published

192
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Review from Cicely H (Sister of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance have been exceptional. All the staff have been keen to help in every way.
We are so pleased you have made it possible for my sister the come home. We thank you all for your kindness.

Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Thank you very much for this lovely review of our Cambridge Manor Care Home. Our team are always on hand to help, we take pride in the fact that we are not only there for our residents but also all of our relatives and team members too.


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Review from Judy R (Daughter of Resident) published on 10 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a wonderful time here. She has thoroughly enjoyed all the social activities and has made good friends. The staff have supported her to regain her health and confidence. The standard of rooms is excellent and very clean. Medical needs have all been met and staff have kept me informed all
the way. Thoroughly recommend.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your valued feedback, it's great to hear that Mum has had a wonderful time here at Cambridge Manor. Our outstanding care and the well-being of our residents are always at the forefront of our mind and it's great to hear that she is enjoying herself so much.


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Review from J L (Sister of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy here. Staff are so good to her.

Reply from Amber Christou, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your valued feedback. Here at Cambridge Manor, we pride ourselves in offering excellent residential, nursing and dementia care. It's lovely to know that your sister is very happy here at our home.


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Review from Stephen B (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been well looked after and cared for at Cambridge Manor Care Home. The staff provided a wonderful environment and everyone knows her name and smiles when they greet her.
Her health needs are well catered for with the onsite staff and weekly doctors rounds.
Finally, the food is of
good quality and well-prepared and presented.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Dear Stephen,
Thank you so much for taking the time to share your rating with us. Team Cambridge Manor really appreciates your positive feedback and thank you for your continued support!


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Review from D Q (Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class home in all areas. Would always recommend to anyone. First-class in monitoring my diabetes. Safety aspects are first-class.

Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Thank you very much for your feedback, I am delighted to hear of your positive experience within our home and for you to recognise the first-class care we strive to provide.


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Review from R B (Son-in-law of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the outstanding care which my parents-in-law received at Cambridge Manor Care Home. They stayed for a period of six weeks for respite care. The admission and welcome process were smooth and efficient, the care received throughout the stay was excellent. However, what really
stood out above all else was the kindness, consideration and love shown by every single member of the care team. Their thoughtfulness and generosity with their time and care were amazing and were a key factor in my parents-in-law deriving maximum benefit from their stay. We were delighted with the home and can highly recommend it.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your amazing review. All the team loved having Mum and Dad stay with us at Cambridge Manor. We hope that one day they will stay with us again. Thank you once again.


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Review from Doreen C (Sister of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at the home was excellent and I came to visit my sister and it was always excellent.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your review of Cambridge Manor Care Home.


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Review from V O (Husband of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main characteristic of this care home is the application, efficiency and good-naturedness of the staff. No matter how many are replaced they all have the same approach. The building, the equipment and the food are all typical of good care homes but it is the work of the staff in activities, and
relationships with residents that are so special.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you for your lovely review. I have shared your kind words with the team. Thank you.


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Review from Collette P (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with all the services provided and the management, nurses and carers are always there to help us. Nothing is too much trouble. When we just arrived, the staff and management were always happy to take one of us for a walk in the garden which we manage to do on our own now and it's
very enjoyable in the garden.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Your review of Cambridge Manor is amazing. Thank you so much.


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Review from Susan C (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and friendly, can't do enough for you.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your fantastic review. Your feedback is very much appreciated.


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Review from Susan G (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cambridge Manor Care Home is an amazing place. Lots of activities for those that want to do them. Plenty of lounges for those that want to sit and watch the world go by. The food is excellent and the staff are polite and helpful. Visitors are welcomed. I love the Manor cafe where everyone can help themselves
to drinks and snacks. It was a wonderful experience for our family at a difficult time and we wish it could have lasted for longer. Thank you to everyone involved, we are very grateful.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you for your Amazing review of Cambridge Manor Care Home.


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Review from Deborah S (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very unhappy in another care home and we were unhappy with her care.
I spoke with the business development manager at Cambridge Manor Care Home and he stated that he would do everything in his power to ensure that Mum moved over to them. Within less than 24 hours Mum had been assessed,
all admin completed and she was sat in her bed in Cambridge Manor Nursing Home.
Managers and staff introduced themselves in quick succession and it has been a pleasure to see such effort made to ensure that my mother's every need is being catered for. Mum is now having her physical and emotional needs met in a safe and caring environment. She, herself, states that she does not wish to be back in her own home and recognises that family alone cannot provide the standard of care that she is now receiving.
Thank you to all at Cambridge Manor Care Home.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your fantastic feedback. We are so happy that Mum is happy here at Cambridge Manor.


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Review from Gillian M (Daughter-in-law of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked for the NHS for the last twenty-two years, I cannot help but be impressed by the care that my mother-in-law is currently receiving at Cambridge Manor Care Home, in particular, the nursing care she receives. It is a great sadness to me that I know currently the NHS is unable to provide
this standard of care. May this standard of care long continue. Many thanks.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Hi Gillian, thank you for the most amazing review. Thank you from all of us at Cambridge Manor Care Home.


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Review from J R (Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first choice for a care home - very good to have a single-room ensuite. Staff are most helpful and caring and polite. Management visit regularly and GP will also visit if required. Telephone accessible.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Good afternoon, thank you for your fantastic review of Cambridge Manor Care Home.


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Review from P W (Nephew of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main difficulty my aunt has is what she describes as a "language problem". She has hearing difficulties and many of her wonderful carers have English as a second language. The is nothing that can be done to change this. We're very grateful for all the care that is given.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Good afternoon, thank you for your lovely review of Cambridge Manor Care Home.


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Review from Joan R (Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very welcoming when I arrived here. I am happy here and regard it as my home. Food is more than adequate, I never feel hungry.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Hi Joan, thank you so much for your lovely review of Cambridge Manor Care Home.


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Review from Stephen M (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Cambridge Manor Care Home for the last six months. During her time there, all the staff have provided excellent service. I would also like to mention the administration staff who provided me with all the information needed. I would say that the care home provides excellent
service throughout.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Thank you Stephen for your lovely review of Cambridge Manor Care Home.


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Review from A A (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after here. There are lots of people here and they all treat us well - they talk to us, take us out and do all sorts of things for us and never grumble at us! I think that they look after us and do what we ask.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Thank you so much for your fantastic review of Cambridge Manor care Home.


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Review from D Z (Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with all my carers, day and night. They are so helpful to make me so comfortable. I call them my friends. Also, the doctors, nurses and office staff are so pleasant to me. I thank them all. Love to all.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Your feedback is amazing, thank you so much from everyone here at Cambridge Manor.


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Review from Jean B (Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying in this home over the years and always find it very satisfying. I even had my wedding reception here (1971). The service I get now is excellent.

Reply from Scott Brooker, Community Developement Manager at Cambridge Manor Care Home

Thank you Jean for your kind words about Cambridge Manor Care Home.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (7)

Jian

Jian Chummei

Job Title: Home Manager

Joined: 2013

Jian Chummei is the Home Manager at Cambridge Manor Care Home.


Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.


As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.


Maria

Maria Bonifacio

Job Title: Clinical Lead

Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.


Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.


Ravinder

Ravinder Tyagi

Job Title: Head Chef

Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents


Gabrielle

Gabrielle Butler

Job Title: Wellbeing Team Lead

Joined: 2024

As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.


Ben

Ben Marumahoko

Job Title: Practice Development Lead

Joined: 2024

My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.


I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.


As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.


Sujamole

Sujamole Mathai

Job Title: Care Services Manager

Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.