Visitors welcome at any time.
Visitors parking on-site and additional parking is available adjacent to the site if required.
Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.
Review from M B (Resident) published on 7 December 2022
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Thank you very much for taking the time to share your rating with us. Team Cambridge Manor really appreciates your positive feedback and it warms our hearts to hear such amazing feedback, I will certainly share this with my team.
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Review from Colin J (Resident) published on 1 December 2022
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Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home
Thank you for your lovely review! I am delighted to hear about your positive experience within our home and the team always strives to ensure that you and all our residents have the best possible care.
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Review from Susan G (Daughter of Resident) published on 10 October 2022
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Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home
Thank you so much for your fantastic review of Cambridge Manor Care Home. We are so happy to have your mum with us at the home.
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Review from Vicki J (Daughter-in-law of Resident) published on 6 September 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
What a lovely review. Our team work very hard to ensure every one of our residents is cared for to a level of distinction. We loved having your mother-in-law stay with us and wish the entire family all the best for the future.
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Review from Beryle H (Wife of Resident) published on 30 August 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you very much for this very honest review. We really do have the best carers! We love that both your husband and yourself feel so comfortable and Cambridge Manor. We are so grateful for the great bonds we build with our residents and their relatives.
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Review from Lorraine B (Daughter of Resident) published on 16 August 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
This is so wonderful to read. We absolutely loved supporting Mum to have the most wonderful 92nd birthday. It was so worth it to see the big smile on her face. We have loved getting to know Mum and your family over the past year and we look forward to spending more time with you all in the future.
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Review from A P (Daughter of Resident) published on 9 August 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you very much for this lovely review of our Cambridge Manor Care Home. Our staff are always on hand to help, we take pride in the fact that we are not only there for our residents, but also all of our relatives and team members too.
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Review from Sara V (Wife of Resident) published on 30 June 2022
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Dear Sara,
Thank you for taking the time to share your experience with us! We are over the moon to hear that you are happy and feel that way, the whole Cambridge Manor team was thrilled to hear your kind words about the service we provide to our residents. We were blown away by your positive words, your comments really mean a lot to our team members, and we really appreciate the time you took to write such a detailed review.
Thank you again.
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Review from M F (Resident) assisted by family/friend published on 23 May 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
We are very fortunate to have such dedicated and kind nurses and carers. We are very proud of our resident-led approach, supporting our residents to live the life they want to live. Thank you for this lovely review.
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Review from Gary J (Son of Resident) published on 5 May 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you very much for this wonderful review. It is our pleasure to care for your lovely dad. Lockdown was undeniably hard for our residents but our team worked unbelievably hard to ensure that spirits were kept high. Thank you for recognising this.
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Review from B F (Son of Resident) published on 2 May 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you very much for this lovely review. We at Cambridge Manor are proud to always go above and beyond for our residents. It is a privilege to care for them and become part of their lives and the lives of their loved ones.
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Review from Patricia S (Resident) published on 27 April 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you Patricia for a wonderful review. We love having you with us at Cambridge Manor Care Home.
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Review from P M (Resident) published on 26 April 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you for this lovely review. We aim to help all of our residents in every way that we possibly can.
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Review from D Z (Resident) published on 26 April 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
This is a wonderful review. We absolutely love having you as part of our Cambridge Manor family.
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Review from David B (Husband of Resident) published on 8 April 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Hi David, thank you very much for your review. We are always so happy to help. We are very proud of all our staff who work tirelessly to care for and support our residents.
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Review from Jim A (Great-grandson of Resident) published on 1 April 2022
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Dear Jim,
Your dissatisfaction with the experience of your great-grandmother is deeply disappointing to hear.
It is the mission of Cambridge Manor to provide the best possible care for our residents and their loved ones and to improve their quality of life.
A full investigation will be conducted into your accusations of neglect.
I would like to invite you to call me and discuss your concerns further. Please call 01223 363 904 and our reception team will be able to direct your call to me.
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Review from Merrie A (Great-granddaughter of Resident) published on 30 March 2022
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Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home
Dear Merrie,
Thank you for acknowledging our effective nursing care, we strive to provide outstanding nursing care to all our residents. Nevertheless, I am sorry to hear that you feel disappointed about the overall experience for your great-grandmother. Cambridge Manor is committed to providing exceptional quality care to our residents and their loved ones and to making a real difference in their lives.
If you would like to discuss your concerns with me further, please dial 01223 363 904 and our reception team will be able to direct your call to me.
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Review from Alison B (Resident) published on 25 March 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you, Alison, we love having you here at Cambridge Manor. You always brighten our day!
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Review from Karen P (Resident) published on 25 March 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you very much Karen for this lovely review. We absolutely love that you are part of the Cambridge Manor family.
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Review from H M (Daughter of Resident) published on 24 March 2022
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Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home
Thank you for your review. Lockdown was so hard for everyone involved, we tried so hard to make things easier for our residents and we are glad to hear that your video calls were meaningful. We now have a really great system for welcoming new admissions but we thank you for your feedback. Our carers will never be refused personal care due to their emotions, if needs changed we will take action for the sake of our residents. Your lovely mother is a pleasure to care for and we love that she is here with us at Cambridge Manor.
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The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2017
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Job Title: Home Manager
Joined: 2013
Jian Chummei is the Home Manager at Cambridge Manor Care Home.
Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.
As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.
Job Title: Clinical Lead
Joined: 2009
Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.
Job Title: Hotel Services Manager
I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.
As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.
When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.
Job Title: Head Chef
Joined: 2022
With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.
My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents
Job Title: Wellbeing Team Lead
Joined: 2024
As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.
Job Title: Practice Development Lead
Joined: 2024
My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.
I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.
As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.
Job Title: Care Services Manager
Joined: 2025
Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.