Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 192 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor is an established purpose built home delivering expert residential, nursing and dementia care to support residents requiring care and their families. The skilled team are committed to supporting in a way that really makes a difference to everyone's lives.

For residents requiring a little assistance day to day, to others who benefit from more support and assistance, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

The home provides residential, nursing and cares for people living with memory loss with a focus on promoting choice and independence.

With individual care creating a feeling of being at home, the team support residents through maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care to encourage personal preferences, independence and socialisation, for those who wish to enjoy the company.

Cambridge Manor is situated in an ideal location on the outskirts of the city centre. The home is beautifully decorated, with landscaped gardens, thoughtful planting, generous lounge and seating areas throughout the home, whether seeking company or a quiet area to enjoy and a warm welcoming café area on arrival enjoyed by residents, families and guests.

Conveniently located to local amenities on the doorstep, everything is close by for residents, family and friends.

Cambridge Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

Care Provided by Cambridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jian Chummei (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Visitors parking on-site and additional parking is available adjacent to the site if required.


Cambridge Manor Care Home Reviews (192)

Total of 192, showing 101-120
9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.

Overall Experience

  • 168
  • 20
  • 0
  • 2
  • 2

Date Published

192
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Overall Experience  Overall Experience 5.0 out of 5

I came here with my husband in September 2021 but sadly my husband died in July 2022 and so I am more than glad to have a safe place to be now that I am on my own. The support here is very good in all ways, medical help, food and cleaning etc.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Thank you very much for taking the time to share your rating with us. Team Cambridge Manor really appreciates your positive feedback and it warms our hearts to hear such amazing feedback, I will certainly share this with my team.


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Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with all the supporting ways that my programme of regular meals provided and also personal responsibilities for cleaning and tidying my environment - washing myself, bathing and taking showers - and exercising within and externally in the garden environment outside or programmed walks
and visits.
It is important that I always communicate with major staff and care staff in the activities provided and in all community programmes and activities.

Reply from Chunmei Jian, Home Manager at Cambridge Manor at Cambridge Manor Care Home

Thank you for your lovely review! I am delighted to hear about your positive experience within our home and the team always strives to ensure that you and all our residents have the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Although my mother has been here less than a week, the staff have already become friends and do everything they can to make her comfortable. The range of activities gives her some much-needed stimulation and company. Without fail from management to carers, all staff have made the transition from home
to care seamless and easy. With many thanks.

Reply from Scott Brooker, Business Development Manager at Cambridge Manor Care Home

Thank you so much for your fantastic review of Cambridge Manor Care Home. We are so happy to have your mum with us at the home.


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Overall Experience  Overall Experience 5.0 out of 5

Although my mother-in-law was only with you for a very short time, we were very impressed with your care, service and facilities.
The home was clean, nicely decorated and spacious.
The staff were all very friendly, helpful and always smiling.
I would highly recommend this care home to any friends
and relatives.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

What a lovely review. Our team work very hard to ensure every one of our residents is cared for to a level of distinction. We loved having your mother-in-law stay with us and wish the entire family all the best for the future.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in the Cambridge Manor Care Home since January 2022 and in all this time the care he has been given is of the most excellent quality. The carers are always happy and cheerful with each resident, the nursing staff are always on hand to deal with any emergency, no matter
how large or small, once again with a smile. (Any emergency is notified to the family as soon as possible.)
All the staff greet one on arrival at home by name and have a quick chat. Several of the residents I have spoken to also greet me by name and a smile.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this very honest review. We really do have the best carers! We love that both your husband and yourself feel so comfortable and Cambridge Manor. We are so grateful for the great bonds we build with our residents and their relatives.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's care at Cambridge Manor Care Home. The staff are very friendly and helpful which is so reassuring as my mother is very frail and dependent. Recently she celebrated her 92nd birthday and the home organised a wonderful birthday party for seventeen family members in a neighbouring
premises. The catering was taken care of for us which was just perfect! I cannot recommend the home more highly.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

This is so wonderful to read. We absolutely loved supporting Mum to have the most wonderful 92nd birthday. It was so worth it to see the big smile on her face. We have loved getting to know Mum and your family over the past year and we look forward to spending more time with you all in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Since I live abroad, I have only been able to visit on two occasions (March and July 2022) but both times I have been very satisfied with the running and amenities at the care home and the staff have always been helpful and considerate. Being so far away it is reassuring to know my elderly mother is
well cared for. Thank you, Cambridge Manor Care Home.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this lovely review of our Cambridge Manor Care Home. Our staff are always on hand to help, we take pride in the fact that we are not only there for our residents, but also all of our relatives and team members too.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are endlessly kind and compassionate towards my husband and me, at a very difficult time. His mobility, cognition and communication skills are in rapid decline but they make every effort to make him feel valued and included in the life of the home.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Dear Sara,
Thank you for taking the time to share your experience with us! We are over the moon to hear that you are happy and feel that way, the whole Cambridge Manor team was thrilled to hear your kind words about the service we provide to our residents. We were blown away by your positive words, your comments really mean a lot to our team members, and we really appreciate the time you took to write such a detailed review.
Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

The nurses are very prompt in bringing my Parkinson's medication which is very helpful as they know I get anxious about it. The carers know I like an early start and are very helpful as they help me to have a shower and get dressed before breakfast.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

We are very fortunate to have such dedicated and kind nurses and carers. We are very proud of our resident-led approach, supporting our residents to live the life they want to live. Thank you for this lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home for a few years. He has been looked after well in the last couple of years, especially during the lockdown period of time. The staff were always friendly and helpful. They helped me install an iPad in my dad's room so I could talk to him whenever our family wanted. The
communication was great. The lockdown policies were clearly communicated regularly via emails. During the lockdown, they provided multiple methods to keep family and friends connected. They kept a good procedure for entering the care home to make sure everyone was safe. We are very happy with the care they provided.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this wonderful review. It is our pleasure to care for your lovely dad. Lockdown was undeniably hard for our residents but our team worked unbelievably hard to ensure that spirits were kept high. Thank you for recognising this.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cambridge Manor for almost 7 years. She walked in at the beginning and has slowly progressed to become more and more dependent on the staff.
She is now in need of full nursing care. The staff on her floor (and previous floors) are absolutely outstanding. Clearly, they are not
in this for money, as no amount of money could possibly buy the care and attention they provide.
These are special people with unlimited levels of compassion, empathy and connection to the residents. They should be applauded for their genuine concern, great attention to detail, a genuine wish to deliver comfort and utmost professionalism.
In the seven years I have been visiting, every day, I have never felt anything but a genuine resolve to deliver the best care possible.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much for this lovely review. We at Cambridge Manor are proud to always go above and beyond for our residents. It is a privilege to care for them and become part of their lives and the lives of their loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely home.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you Patricia for a wonderful review. We love having you with us at Cambridge Manor Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

I have always been treated with kindness and compassion whether being helped to shower or dress. Care has been efficient as well as considerate.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you for this lovely review. We aim to help all of our residents in every way that we possibly can.


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Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with everything.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

This is a wonderful review. We absolutely love having you as part of our Cambridge Manor family.


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Overall Experience  Overall Experience 4.0 out of 5

My only issues with the home are that A) occasionally there may be communication difficulties because of language and B) laundry is not specific enough i.e. clothes can be subject to shrinkage.
Otherwise, all aspects are good. Staff are friendly, kind and caring and the home is very clean.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Hi David, thank you very much for your review. We are always so happy to help. We are very proud of all our staff who work tirelessly to care for and support our residents.


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Overall Experience  Overall Experience 1.0 out of 5

My great nan was in the care of Cambridge Manor and to be honest she was left in her room for the majority of the 3 years until she sadly passed. In my opinion, her needs were not met when it comes to physical, mental, and spiritual needs. Eventually, she didn't even feed herself as I believe it took
too long for someone to sit with her while she fed herself. There were appointments on Zoom missed during the lockdown, the most important being the one on mother's Day that was meant to be made to her daughter, this was due to her being asleep. Even though appeals were made to be flexible and complete an ad-hoc call that day when she woke up that was ignored which is sad. Although this home has good facilities they are only available to able-bodied residents. All pictures on Facebook are of the same residents time and time again, my great nan was only in one photo which was her 100th birthday. The other services like church, singing, music, films, hairdressing, food in the restaurant, or just simply being outside in the garden were not something that she enjoyed while at this home.
I know she was fed food while asleep/under the effects of medication. On her passing, there was no real communication from the home which allowed anyone to be with her during her passing. I believe she died alone with no loved ones around her which is very sad. On collecting her belongings, this was a very cold uncaring way of dealing with family who are grieving. I would recommend a different care home for your loved one/s to be cared for as at this one, "it's all about the money", they even charge for a cup of tea and parking to visit your loved one/s.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Dear Jim,
Your dissatisfaction with the experience of your great-grandmother is deeply disappointing to hear.
It is the mission of Cambridge Manor to provide the best possible care for our residents and their loved ones and to improve their quality of life.
A full investigation will be conducted into your accusations of neglect.
I would like to invite you to call me and discuss your concerns further. Please call 01223 363 904 and our reception team will be able to direct your call to me.


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Overall Experience  Overall Experience 1.0 out of 5

Our overall experience of Cambridge Manor was negative.
The staff cared for my nan effectively for her nursing care but her mental health and quality of life throughout her time in Cambridge Manor were completely neglected. She was rarely taken from her bed or room until such a point that this was
no longer possible. She was never given the opportunity to feed herself or to keep any of her independence which she subsequently lost along with her remaining dignity. Even her faith was ignored, despite many requests to visit the church services within the home. Before Covid we didn’t feel welcome and during Covid it was very difficult to make any contact.
When my nan sadly passed away we were given very little notice to try to be with her. After her passing, there was no communication from the home with condolences. She was in your care for 3 years!
When collecting my nan's belongings I was made to feel like a nuisance, no care was taken at all, you even sent back personal care items. I could go on.

Reply from Chunmei Jian, Home Manager at Cambridge Manor Care Home

Dear Merrie,
Thank you for acknowledging our effective nursing care, we strive to provide outstanding nursing care to all our residents. Nevertheless, I am sorry to hear that you feel disappointed about the overall experience for your great-grandmother. Cambridge Manor is committed to providing exceptional quality care to our residents and their loved ones and to making a real difference in their lives.
If you would like to discuss your concerns with me further, please dial 01223 363 904 and our reception team will be able to direct your call to me.


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Overall Experience  Overall Experience 4.0 out of 5

Safety measures during Covid were very good and kept us safe. The home is friendly and happy, with groups of residents making friends and also staff joining in. Other staff are excellent and go the extra mile to make us comfortable. I feel safe, cared for and well looked after here. I am treated like
an individual.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you, Alison, we love having you here at Cambridge Manor. You always brighten our day!


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Overall Experience  Overall Experience 4.0 out of 5

My experience is it is nice to have people around if I need help.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you very much Karen for this lovely review. We absolutely love that you are part of the Cambridge Manor family.


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Overall Experience  Overall Experience 4.0 out of 5

Mum went into Cambridge Manor in November 2019 so I haven't seen her very much since lockdown, but the home provided Zoom calls during this time which was really nice for us both to see each other. I feel there could have been a better introduction to the home for me as I wasn't really told anything
about how things worked. I was shocked when I was told my mother wouldn't receive personal care as she had been angry with one of the carers - she has dementia. Since then and having moved floors the carers are much more aware of her condition, and kinder.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Thank you for your review. Lockdown was so hard for everyone involved, we tried so hard to make things easier for our residents and we are glad to hear that your video calls were meaningful. We now have a really great system for welcoming new admissions but we thank you for your feedback. Our carers will never be refused personal care due to their emotions, if needs changed we will take action for the sake of our residents. Your lovely mother is a pleasure to care for and we love that she is here with us at Cambridge Manor.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (7)

Jian

Jian Chummei

Job Title: Home Manager

Joined: 2013

Jian Chummei is the Home Manager at Cambridge Manor Care Home.


Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.


As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.


Maria

Maria Bonifacio

Job Title: Clinical Lead

Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.


Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.


Ravinder

Ravinder Tyagi

Job Title: Head Chef

Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents


Gabrielle

Gabrielle Butler

Job Title: Wellbeing Team Lead

Joined: 2024

As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.


Ben

Ben Marumahoko

Job Title: Practice Development Lead

Joined: 2024

My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.


I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.


As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.


Sujamole

Sujamole Mathai

Job Title: Care Services Manager

Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.