Review from Karen P (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience

We found the home clean and inviting. The menu available was very good with a wide range.
Activity team were very good.
Reception staff good.
Garden unkempt and looked run down.
Most staff very good but there was a language barrier/understanding/communication issue which is less than ideal in the

setting.
Agree with a previous comment in regard to issue with some staff members and their ability to provide care.
Complaint made and moved to a new home.

Reply from George Bacon, Community Developement Manager at Cambridge Manor Care Home

Dear Karen, Thank you for acknowledging our brilliant wellbeing/activities team as well as the fabulous food and drink that our kitchen team lovingly prepare for our residents. It's regretful that you feel the overall standard of the home is low, as all team members ensured that Mum was as happy and as comfortable as possible (for instance our home manager cutting and styling mum's hair in an attempt to make her feel better). Your praise of the cleanliness of our home in your statement contradicts the low rating for the same subject. We are extremely proud of all of our staff and all the hard work that they do to make sure that the home is clean and the residents are safe, happy and treated with dignity throughout their stay at Cambridge Manor.

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Review from Paul S (Son of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

I have just returned to my home in America from a very brief trip to visit my mother who is a Cambridge Manor Care Home resident. Covid-19 restrictions on travel meant that this was the first time in two years that I had seen my mother in person and it was also the first time that I had the opportunity

to see her at Cambridge Manor Care Home. I want to express my enormous gratitude to all the staff but in particular, to the ground floor staff for the wonderful care my mother receives and for their thoughtfulness in making my and my sons' daily visits occur with such ease. It was evident on my entering Cambridge Manor Care Home that this was indeed a very special place where the residents' wellbeing is always a central concern of the staff. Many, many thanks!

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Hi Paul, It was lovely to meet you last week! We are so thrilled by your reaction to our wonderful home. We are so proud of our great team. It is absolutely our pleasure to care for your beautiful Mum. Welcome to the Cambridge Manor family.

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Review from Marieke W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

We have nothing but praise for the home. The staff have been so very helpful and caring and we could not have hoped for a better "home" in the true sense of the word for my mum.
We have been so impressed with the sense of joy and fun that the staff bring to their work and the activities they provide

for the residents.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you so much for your wonderful praise of our lovely home. We are so happy to have your mum and you all as part of our Cambridge Manor family. We do have such fun here and love to ensure that the residents not only live in the home but thrive and enjoy everything there is to do in life. We can't wait to welcome you into the home to join us in these fun events now we are opening up more! Last year we hosted Wimbledon and bought the beach to Cambridge Manor, this year we are hosting a dog show (don't forget to enter your pup!) and turning our garden into the magical world of Willie Wonka's Chocolate Factory! We can't wait for you and Mum to enjoy it with us.

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Review from Ann F (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My mother initially came to Cambridge Manor Care Home for respite care after a spell in hospital. She soon realised that the care, support and company she received was far better than we could achieve at home - so she opted to stay. We are very grateful to Cambridge Manor for making her feel so welcome

and cherished in her last months.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you so much for your kind review. We were so happy to be part of your Mum and family's last few months and she will be greatly missed here at Cambridge Manor. I was so glad that she made such wonderful friends during her time here - special bonds often flourish here and I am so glad your Mum was so welcomed and cherished by both the team and our residents.

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Review from Alan B (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

The majority of staff have been excellent but a few carers have been rough and seemed uncaring.
It seems that care staff are very stretched, especially at busy times, and just a few more staff would be appreciated given the amount charged.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Dear Alan, Thank you for your review of Cambridge Manor. We are surprised to hear of your perception of our staff and are so sorry that this is how you feel. We can assure you that we adapt our team members to ensure that there are suitable team members present at any one time for the needs of our residents and to ensure their safe care. I am most upset to hear that you felt someone to be uncaring, and I will contact you directly so that we can get a full understanding of your experience and offer any training and/or support to ensure that no one else has a similar experience. This is not feedback we often receive (thankfully) so thank you for bringing it to our attention so we can investigate.

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Review from Lisa C (Daughter-in-law of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Cambridge Manor Care Home in April 2020 at the beginning of lockdown. It was a really hard adjustment for us all, my mother-in-law, us and the home. However, after the initial isolation period, where my mother-in-law was confused but very well cared for, she has got happier

and healthier as the time has gone on. We have had happy visits and seen my mother-in-law improve in health every time. I now can say my mother-in-law is more happy than I’ve seen her in a long time and from what I can see the care is amazing. I must say I’m very jealous of the entertainment provided and look forward to joining them when we are allowed. I have never seen or heard of care homes that provide so much for the residents to do. This keeps their body and brains active. Well done Cambridge Manor Care Home and thank you for the care you give my mother-in-law.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Dear Lisa,
Thank you so much for your review. It has been a difficult 18 month for everyone, including your family who had this big adjustment to negotiate. We agree, your Mother-in-law is now so very happy with us and we are so happy to have her as part of our family. We are so thrilled to read your kind words about our well-being and activities. We have really put a lot of energy into providing lots of fun things for our residents to do, especially over the last 18 months when visits were so limited. As we open up more and get back to our pre-covid ways (safely and still with testing, I imagine) we cannot wait to welcome you and your family to our future events so you can join in the fun too.

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Review from Irina S (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Cambridge Manor offers wonderful care and nursing services to its residents. I would like to commend the team and its management for their dedication, commitment and competence, always striving to live by truth, love and compassion values. They had to deal with extraordinary circumstances and are coping

so admirably with the Covid restrictions. With eternal gratitude, I would like to note their bespoke approach and recognising the importance of family members visiting and for enabling and facilitating the different types of visits during lockdowns. Since my father became a resident here in January 2021, I am witnessing consistent outstanding care and support for residents, superb quality of food and drink, a wide range of activities and entertainment – music and movies, crafts, puzzles and games, exercise, sensory and relaxation. I am so happy that my father is content and so well cared for.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you so much for your time and kindness in sharing your view of Cambridge Manor. As our company is called TLC, I am thrilled to hear that our values of Truth, Love and Compassion come through in our hard work as they run through everything we do. I will pass on your fantastic feedback to our team who will be so thrilled to hear that you find our food superb, our activities entertaining and our care outstanding. We are so glad that Dad is happy and content and well cared for here and we are so happy to have him and you as part of our Cambridge Manor Famly. With thanks from all the team.

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Review from Sarah P (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My bright and intelligent, elderly aunt (97, now with dementia) is absolutely thriving at Cambridge Manor. There's plenty of imaginative and diverse activities to keep her occupied - from art club, flower arranging, baking, exercise classes, live music, cinema and lots, lots more plus (now that restrictions

are being lifted) wheelchair walks around Cambridge. A special effort is made on certain dates e.g. Easter or VE day and birthdays are always celebrated. The staff and volunteers are excellent at encouraging participation and seem engaged, caring, kind and thoughtful. There is a sense of enjoyment of life and fun to be had. The food is excellent and there is nursing care available when required, meaning there will be no need to move, if care needs change in the future. There is a weekly newsletter and the online app keeps us updated on a daily basis too. There is a lovely garden which the residents can access and sit out in the fresh air. Cannot fault the care or facilities.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your lovely review. We are so glad to have your Aunt with us and that she is doing so well - thriving is the word! She is a joy to have in all of our activities - we really enjoy putting on a diverse range of events and activities for our residents to participate in and are so glad that she enjoys them. The enjoyment and fun are real here and glad that you have felt it too. I'm so pleased to hear that the newsletter and app are helpful to you in keeping up-to-date - it is so important to us to keep our family members updated about what is happening in the home, especially with all the changes that we have had to communicate over the last year.

Thank you both for being such a valued part of our Cambridge Manor family.

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Review from Rebekah B (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

Encouraging my mother to move to Cambridge Manor Care Home has been a long process, almost two years. Throughout that time I have felt supported by the staff with kindness and understanding that it was a difficult move both for my mother and for me. She moved in at a very difficult time, the Covid-19

pandemic put extra difficulties in our way but my mother has come through all this with the kindness, care and attention she receives.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your kind words and lovely review. I am so glad to hear that you have felt supported throughout the process - we know that moving into a Care Home is a difficult time for everybody, the addition of Covid adds complications but nothing we can't overcome when our team and our families work together. Your Mother deserves all the kindness, care and attention in the world and we are honoured that we get the chance to bestow it on her.

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Review from Helen B (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

We have been very fortunate to find Cambridge Manor and for them to be able to accept my father as a resident. He has dementia. The previous care home was not equipped to cope with his needs. Since moving to Cambridge Manor my father has flourished. He is calmer, happier and healthier. The team learned

more about him in the first few weeks than the previous home did in 18 months. The attention to detail, individual care and connection to the family is exceptional. I can not recommend it highly enough.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your time in leaving this review. We are so glad to have your Dad and family as part of ours. He is such a gentleman and deserves all the care and respect. We are so pleased that our Team’s approach to care, embodying our core values of Truth, Love and Compassion, have benefited your Dad and your family. We strive to individualise our care to all our residents and are so glad it is valuable to you. Thank you from all the team for your recommendation.

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Review from J N (Wife of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

We are grateful to the staff at Cambridge Manor who show patience, kindness and understanding in the care of our loved one. The admin and nursing teams respond quickly to any queries we may have and reception staff are always welcoming, ready to help and patient when we call. A varied and interesting

programme of activities are organised by an enthusiastic and caring wellbeing team and the residents enjoy tasty meals each day.

Reply from Maria-Grace Smith, Community Development Manager at Cambridge Manor Care Home

On behalf of the team at Cambridge Manor, I thank you for your kind words. I will share them with the whole team. We are glad that you have found all teams responsive and that your husband enjoys both the activities and the food.

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Review from Anthony R (Husband of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

My wife has been a resident in the Cambridge Manor Care Home since the 11th of March 2020. She requires full nursing care, has dementia and is almost totally disabled, with all that entails in terms of professional assistance, back-up and kindness. I was looking for somewhere reasonably close to where

I live in north Cambridge. I did my homework on the Internet and visited several establishments. The variation in standards was a bit of an eyeopener for me. However, Cambridge Manor Care Home stood head and shoulders above the rest in terms of its professionalism, organisation and sheer ambience. I was delighted when my wife was offered a place there. Within a very short time of her arrival, "lockdown" arrived. Nevertheless, the staff have kept me fully informed by phone of the problems they encounter and the steps being taken to sort things out. I talk to her on the phone daily and see her in the garden once a week. I feel she could not be in better or more caring hands.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your time in leaving this wonderful review. We are so glad we provide the high standard of care and facilities that your wife deserves. She is a special person and we are so glad to have her with us. The lockdown period has been challenging for everyone, but I am glad that you have had the level of communication you require to be kept up to date on your wife's care and needs. We will continue to uphold these high standards and enjoy your visits to our garden. I will pass your kind words on to the team.

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Review from Jamie (Sister of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

The staff are welcoming and friendly and the care provided to the residents is exceptional. The place is always clean and tidy with lovely lounge areas and gardens for BBQs and outdoor activities. The rooms have all the facilities needed.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

On behalf of the staff, we want to thank you for your kind review of our care home. We are delighted you find the service to be of a high standard.

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Review from Jane B (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

Although I've not been able to be with my mother during lockdown, Cambridge Manor has facilitated contact via Skype if required. The staff have also brought my mother to the reception so we can see her and talk to her on the phone which was lovely. The reception staff and nursing staff I have had

direct contact with during the lockdown have been so kind and caring at a time of stress for family members and I have been so grateful for that. My mother feels safe and comfortable in her home and that is important for her and the family.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your kind review. I am so glad that the team have come together to enable you to see and speak with Mum as much as is possible during these difficult times. At TLC, we know how important our families are to our residents' wellbeing and we have tried to do everything that we can to enable our residents to communicate with their loved ones during lockdown, in the safest way for all. Being kind and caring is in our nature, and I am so glad to know that this has continued during what has been a turbulent time for all of us. Your Mother is a very valued member of our family and we are so happy that she knows she is safe with us. We are looking forward to welcoming you and your family back in for a cup of tea and cake in the cafe as soon as we can.

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Review from Karin B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Our mother was becoming increasingly muddled with everyday life and physically struggling to cope. Following the death of her husband, she felt she needed to have increased support and care. Luckily Manor Care Home were able to offer her a room and we helped move her in the day before Coronavirus lockdown.

Sadly, but rightly, we have not been able to visit her in the home but speak to her regularly. At last, she has regular tasty meals with a glass of wine if she likes, she has company and a safe but lovely garden to enjoy. We are relieved and delighted she is experiencing such a four-star service, it does not bear thinking what would have happened to her had she stayed isolated in her home miles from anywhere with no-one close at hand to help. Thank you to all the caring staff for their patience and care of all the residents, how lucky we are to have such kind dedicated people looking after our elderly!

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you so much for your kind review. We are so glad that we were able to support you in such a difficult time for you and for Mum. She has been through so much and we are so happy to see her thriving at Cambridge Manor - surrounded by friends and enjoying the homely environment. I noticed that you haven't scored the activities, I can assure you that Mum participates in a wide rage of activities throughout the day and she is a formidable domino player! I will send you information on how to access Mum's Care Plan which outlines what she does on a day-to-day basis including the activities, food and drink and so on. Some relatives are interested in this and some not - it's completely up to you and Mum (if she is happy for you to have this). We so enjoy having Mum with us and are looking forward to the time when you and your family can join us in the gardens for a cup of tea.

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Review from Jenny B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

My mum has deteriorated over the last twelve months but since she is 99 this is hardly surprising. She has been expertly cared for by all the staff at the Manor who all exhibit astonishing levels of patience and understanding. The daily activities are all very varied and there are regular visits from

a young man who arrives with a range of animals to be passed around which is always a favourite. A weekly visit by a group of children from the local nursery school is also a big hit. There is a lovely garden which includes hens. The kitchen caters for all tastes and the dining room has flowers on all the tables and proper napkins. Little touches that make such a difference. The laundry does a brilliant job including labelling everything which is a great bonus and ensures clothes are delivered to the rightful owners.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your kind words. I am so glad that you and your Mum enjoy the little touches which make Cambridge Manor special. We try to go above and beyond to ensure that the home is well-cared for and offers a 5-star service, whilst also making sure it feels homely and loved. The team are passionate about the service they offer and will be thrilled to read your kind comments on their work. The animals are a big hit with all of us and we will be sure to get them in again as soon as we are able. We miss your visits and so hope that you can join Mum and us for dinner again soon.

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Review from Marion B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

My mother has been in Cambridge Manor for three years and at nearly 102, is their oldest resident. My family and I have been truly grateful for the excellent care she and we, have always received. All staff are friendly and helpful and enable my mother to live an active and dignified life. She attends

the many activities on offer and is always beautifully cared for. It’s the little caring things that show they go the extra mile like stapling her newspaper so she doesn’t lose the pages when she’s reading it. Importantly, she says she is very happy and feels secure and confident. We, her family, have always valued not only her care but excellent communication. Any queries have been quickly addressed and we have always felt that there is a partnership in ensuring the best for her. There is definitely an ongoing two-way communication. This has continued through this difficult time of lockdown. So, our ongoing thanks to Cambridge Manor for looking after Mum so well.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your wonderful review. We are so glad that your Mum receives excellent care from our friendly team. She really is a pillar of the community here at Cambridge Manor and we love having her and you, as part of our Cambridge Manor Family. Being 102 does have its challenges - and top of our Wellbeing's priority list is to ensure that she is included in all of the activities, as we know how much she enjoys them. We are so glad to hear that you are happy with our level of communication - we do everything we can to ensure that we communicate quickly and effectively in accordance with our values of Truth, Love and Compassion. Thank you.

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Review from E P (Friend of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience

I visited my friend weekly during her stay. I found the staff helpful and polite. On my first visit, the security rules were explained and I was shown to my friends room. I found the home clean and cheerfully decorated.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your lovely review. We are so glad to know that you were received well as a visitor to our Home and that your friend enjoyed her stay with us. We are very proud of our team here at Cambridge Manor and love to hear feedback that everybody was helpful and polite, thank you.

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Review from Linda P (Friend of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience

On 31st October 2019 (Halloween), having just come from visiting two friends in another Cambridge care home, I visited a friend in Cambridge Manor Care Home. The difference between the two homes was extraordinary Cambridge Manor Care Home is beautifully decorated, warm, vibrant and hugely welcoming,

the other felt desolate by comparison.
At Cambridge Manor Care Home the staff had paid enormous attention to the ambience and setting the environment which made residents and visitors feel cherished.
My friend loved being in Cambridge Manor Care Home and particularly loved all the events. The BIG, HUGE extra mile you go to had a profound effect on her happiness and should never be underestimated.
Thank you.

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Review from Sarah R (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

My father has been here for over a year now. Once his needs had been addressed the care has been excellent. All staff are happy and friendly and will act on requests. Any problems have been dealt with quickly and efficiently. Management and staff put residents needs first and are always looking to improve

and offer more enrichment. My father feels safe and looked after. I like that relatives are involved in activities and welcomed to join.

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for taking the time to review us. We are thrilled that your father feels safe and looked after in our care. We always put our residents' needs first and we are glad this has been reflected in your experience. Relatives and friends are welcome at Cambridge Manor and we appreciate your contribution to our activities and meetings. We welcome feedback and suggestions always on how we may improve our services and it is so valuable to us to have families who contribute to this.
If you would like to arrange a time to discuss Dad's restrictive diet with Chef then he would welcome this. He has recently updated a new range of diabetic desserts and snacks to try and tempt him!
We really love having your dad and your family as part of ours. The team and I will continue to work hard to ensure that he, and all of our residents, enjoy all aspects of our home.
With TLC from all at Cambridge Manor.

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