Cambridge Manor Care Home

33 Milton Road, Cambridge CB4 1UZ
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9.9 192 Reviews
  • Cambridge Manor Care Home, Cambridge
Cambridge Manor is an established purpose built home delivering expert residential, nursing and dementia care to support residents requiring care and their families. The skilled team are committed to supporting in a way that really makes a difference to everyone's lives.

For residents requiring a little assistance day to day, to others who benefit from more support and assistance, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

The home provides residential, nursing and cares for people living with memory loss with a focus on promoting choice and independence.

With individual care creating a feeling of being at home, the team support residents through maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care to encourage personal preferences, independence and socialisation, for those who wish to enjoy the company.

Cambridge Manor is situated in an ideal location on the outskirts of the city centre. The home is beautifully decorated, with landscaped gardens, thoughtful planting, generous lounge and seating areas throughout the home, whether seeking company or a quiet area to enjoy and a warm welcoming café area on arrival enjoyed by residents, families and guests.

Conveniently located to local amenities on the doorstep, everything is close by for residents, family and friends.

Cambridge Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Cambridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jian Chummei (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Visitors parking on-site and additional parking is available adjacent to the site if required.


Cambridge Manor Care Home Reviews (192)

Total of 192, showing 141-160
9.9

Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.

Overall Experience

  • 168
  • 20
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Date Published

192
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Review from M J (Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had visited the home previously for care after a hip operation, however this was postponed by the hospital and I was admitted as an emergency. The care has been very good, I have a pleasant room of my own with an essential walk-in shower and toilet. The staff are kindness itself and help me whenever
required. I particularly enjoyed the 'resident of the day' (related to the date and my room number and have had many staff visit us).

Reply from Maria-Grace Smith, Community Developement Manager at Cambridge Manor Care Home

Thank you for your kind review. We are so happy that we were able to support you in your time of need and really enjoy having you as part of our family in the home. I am so glad to hear that you enjoy our 'Resident of the Day' - we work hard to make sure every day is wonderful, but it's important to us all to be extra special sometimes! I am very proud of how caring our staff are and will pass on your thanks and kind words.


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Review from J F (Son of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic nursing care for my dear Mum - I could not recommend this care home enough for a patient who is having palliative care.

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Review from Keith H (Husband of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Cambridge Manor in July, following a prolonged stay. Her survival was rated very low; she suffers from advanced Parkinson's and Lewy Body Dementia. After ten weeks of exceptional care, attention and affection her life is no longer at immediate risk. Medication, so critical with Parkinson's,
is always delivered on time. The staff all have a genuine desire to provide dignified and person-centred care in a loving way.
The facilities are very clean, the communal areas comfortable and welcoming. Her room is her domain and is personalised with items important to her. Food is varied, plentiful and appetising. The garden is neat tidy and recently enhanced, by the addition of chickens.
The management team are always around and very approachable. Whilst I visit daily, I have complete confidence in the team if I am unable to visit.
The family and I, couldn't wish for better.

Reply from Riet Jones, Home Manager at Cambridge Manor Care Home

Thank you so very much for your kind words and the time you have taken to review our home. We are so pleased we have been able to support you and your wife with the care she has required and we are pleased to be able to feedback your positive comments to our team. We take pride in providing personalised care and doing all we can for every resident and are always grateful for the reviews from families and residents confirming we are meeting expectations and delivering exceptional care.
Thank you.


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Review from Hugh C (Son of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and experienced staff, delivering a standard of care at the highest level.

Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

Thank you for taking the time to do this review, we are delighted that you are happy with the level of care and engagement that we offer. We hope this continues throughout your time at Cambridge Manor.


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Review from Angela A (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for very well at Cambridge Manor. We will not hesitate in her returning in the future.

Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

Thank you for the amazing feedback about your Mum's stay with us. We really enjoyed getting to know here. From all the staff, we wish you all the best for the future and look forward to seeing you again soon!


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Review from Lesley Joan T (Next of Kin) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My next of kin had been in hospital for a few months, came here and received a warm welcome. Has shown great improvement to her health and social skills. I would happily recommend the care home.

Reply from James Chandler, Community Development Manager at Cambridge Manor Care Home

On behalf of the staff, we want to thank you for the review of our care home. We are delighted you find the service to be of a high standard and you are always welcome here at Cambridge Manor Care Home.


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Review from K R (Wife of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband says he has been happy here during his two-week stay and very well looked after by all staff. I can confirm this myself. This is the second time my husband has stayed in this care home and I would be very happy to bring him here again should the need arise.

Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

It has once again been a pleasure to look after your wonderful husband for the second time this year, he is a pleasure to have in the home, always smiling and such a gentle and patient man, he is a credit to you as his wife and primary carer. You are both always welcome here at Cambridge Manor.


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Review from Tracy E (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time that dad has been in Cambridge Manor, the care has been exceptional. He has settled in very quickly and that is down to the care, support and reassurance he has received from all the staff. Everyone has made my dad and all the family feel very much at home. I have been kept informed
of any change with my dad and time has always been made to listen to any questions or concerns I might have. I am happy and confident in knowing that my dad is receiving the best possible care.

Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

It is a pleasure to look after your Father and we are delighted that you have found our care to be of a high standard. Your Dad is very lucky to have such supportive loved ones who visit every day.


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Review from P L (Resident) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the home for 2 years. I really like the staff and I cannot think of anyone I have a problem with, they treat me very well. I don't have to rely on them too much but when I do they are always there. My room is beautiful overlooking the garden. My daughter spent a lot of time looking for
the right home and chose this home as the facilities are so good. Even my gluten-free diet is looked after.

Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

We are so happy to hear that you are enjoying living with us at Cambridge Manor and we want to thank you for this wonderful feedback. You are a delight to care for and I hope you stay with us for many more years to come.


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Review from Liz S (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Cambridge Manor Care Home beginning of August for 6 weeks respite care after falling twice at home and being admitted to hospital.
She has Parkinson’s so now has very limited mobility.
All the staff at the Manor were very patient, kind, understanding and accommodating to her needs and
ours alike.
She really likes her room and the food which was always beautifully presented in the dining room.
The floor surface and corridor walkways were very patient-friendly for her to be able to walk up and down with her walker once she regained her confidence.
Her time with Cambridge Manor was as good as we could have hoped for and my sister and I are very grateful.

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Review from Ben S (Son of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to the Manor after a difficult health episode and emergency hospital admission, already suffering from dementia, it was a big change as well as a physical shock for her, and us her family.
All the staff at the Manor were very patient, kind, understanding and accommodating to her needs and
ours alike.
Her time with them was as good as we could have hoped for and we are very grateful.

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Review from Nicholas W (Son of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had lived at 'Cambridge Manor' since 2011 when her declining physical condition had forced her out of her own house. She was very demoralised but the room in Cambridge Manor had space for some of her furniture and soon she had a new lease of life. It really did become her home. Always independent,
Cambridge Manor let her stay that way, only joining in socially when she wanted to do so and respecting it when she wanted to read or write in her own room, or to book a taxi and go off to church or elsewhere. Staff were there, of course, and helped where this was needed. They always had a friendly word for us too.
When in November 2018 Mum's health deteriorated the staff kept us informed and increased their level of care. We were asked to come to be with Mum and were with her for her last eight days. Cambridge Manor's staff were brilliant with Mum and worked hard and successfully to balance the medication for pain relief. They nursed and cared for her but did so much to support us too at this difficult time. Well done Cambridge Manor and thank you!

Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Your mother and her family and visitors will be greatly missed in the Home by all staff.


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Review from Paul W (Son of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cambridge Manor in 2011 and was there until she died in late November 2018. We were always impressed by the cleanliness of the place, the airiness, and the friendly, helpful staff. The menus offered plenty of healthy, tasty, options.


Although my mother obviously wasn’t the

easiest resident, she clearly received the best possible care and in a timely manner. Having a fully functioning mind in a less than fully functioning body led to numerous frustrations for her that at times were clearly taken out, undeservedly so, on the staff. Despite this, they were caring, considerate and professional throughout.


We were impressed by the facility in my mother’s final weeks. She received constant monitoring and treatment for pain, and her end was very peaceful. As family, we were welcomed by the staff and kept fully informed of the situation. We were never made to feel in the way, and after her death, we had plenty of time to clear out the room.


Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Your mother and her family and visitors will be greatly missed in the Home.


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Review from Annette R (Daughter-in-law of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent her last 7 years in Cambridge Manor, dying in late November 2018. She commented from the very earliest days just how nice it was to be there, like living in a hotel, with none of the trials and tribulations of her last few years of living alone. Formerly a keen gardener, she
particularly liked being able to look out on the garden from her room. Her intelligence and keen mind shone through, sadly at times to the detriment of the staff since she always spoke her mind! Fortunately, the staff remained caring and professional.


I have a keen nose, and the facility always smelt clean and fresh as indeed it was. My mother-in-law was not always 100% happy with the food, although to us the meals looked very good and inviting.


We were very impressed by the level of care she received during her final days; the staff was also very attentive to our needs. After her death, we were given plenty of time to clear her room and received help along the way in that process.


Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Your mother in law was a larger than life character and her presence will be greatly missed in the Home as will her family friends and visitors.


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Review from Lynne W (Daughter-in-law of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother in law was a resident of Cambridge Manor for over 7 years. We do not live locally so were not regular visitors - but were always kept informed of any change in her health etc.
She was very happy there and it helped the transition from her own home that she was able to bring some of her
furniture and personal possessions with her.
During her final illness, my husband and I spent over a week at her bedside - and I was hugely impressed with the care shown to her - and to us - by all the staff. Their support at such a difficult time was invaluable.
There was a very happy, friendly, caring atmosphere in the home - from staff, residents and visitors alike.

Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Your mother in law and her family will be greatly missed in the home. She was very fortunate to have a supportive and loving family.


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Review from Margaret W (Cousin of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of our relative was as good as we could have hoped for. We chose this home on the recommendation of a social worker friend and never had any doubt about our decision. Our relative needed a great deal of help and care, sometimes they probably weren't the easiest person, being frustrated and
with their memory going. But the staff were very patient, kind and we felt confident that our relative had the best care possible. We owe our sincere thanks to the staff of Cambridge Manor Care Home.

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Review from L R (Friend of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found it a friendly place to be, the staff are always happy to help with anything and will try to do all they can to sort out any problem. My friend is always happy when I go to see her, also her friend is also very happy to see me as I fetch them homemade cakes.
Bribery eh!

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Review from J B (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. On the first visit, the staff were welcoming and reassuring.
An elegant hotel-like atmosphere and surroundings, always clean and well maintained.
Nursing care is excellent, warm and whilst professional has good communication with family.
Well run activities programme, an
affectionate family atmosphere is achieved and staff look happy. Residents are treated with respect, dignity and warmth. Good food.

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Review from Janice M (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very grateful for you turning an extremely difficult situation into a very well managed one. It is great to see my Father settled and looking better than he has done in a very long time. Thank you, Cambridge Manor and all the staff for being so kind, caring and professional. You are all fantastic,
I hope you realise the extent of the family's gratitude.

Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home

Our sincere thanks goes out to Janice for such a heartfelt review.


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Review from S C (Resident) assisted by family/friend published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for four months and I find the home a lovely place to live.

Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home

Your story is an example of providing you with the support you needed to remain as independent as possible, it is a pleasure to have you as a resident at Cambridge Manor Care Home.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (7)

Jian

Jian Chummei

Job Title: Home Manager

Joined: 2013

Jian Chummei is the Home Manager at Cambridge Manor Care Home.


Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.


As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.


Maria

Maria Bonifacio

Job Title: Clinical Lead

Joined: 2009

Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.


Martin

Martin Ogwang

Job Title: Hotel Services Manager

I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.


As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.


When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.


Ravinder

Ravinder Tyagi

Job Title: Head Chef

Joined: 2022

With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.


My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents


Gabrielle

Gabrielle Butler

Job Title: Wellbeing Team Lead

Joined: 2024

As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.


Ben

Ben Marumahoko

Job Title: Practice Development Lead

Joined: 2024

My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.


I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.


As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.


Sujamole

Sujamole Mathai

Job Title: Care Services Manager

Joined: 2025

Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.