Visitors welcome at any time.
Visitors parking on-site and additional parking is available adjacent to the site if required.
Cambridge Manor Care Home has a Review Score of 9.9 (9.857) out of 10, based on 85 reviews in the last 2 years. Over all time Cambridge Manor Care Home has 192 reviews.
Review from S M (Son of Resident) published on 19 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from James Chandler, Community Developement Manager at Cambridge Manor Care Home
Thank you for your feedback, we are so pleased he has found a home with us and you are happy with the level of care and support he receives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah U (Daughter of Resident) published on 6 June 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
It is obvious that the staff have a thorough understanding of the numerous and complicated
It has been a huge relief to our family to find Cambridge Manor Care Home for Mum, in this sad and tricky part of her life.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Sarah's mum has recently moved to the First Floor Unit where we care for residents living with dementia.
She has settled extremely well. She is a pleasure to care for and is fortunate to have the devotion and support of her daughter.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Al D (Son of Resident) published on 4 June 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Al was very supportive of his mother's care whilst she was living with us. He worked closely with the nurses and care staff to enable us to give his mother the care best tailored to her needs. She was extremely lucky to have such a caring and supportive son.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Son of Resident) published on 15 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Richards mother has been in the Home a number of years. The family are very supportive and take an active part in our person-centred care planning process and I would like to say thank you to the family for their continued support over the years. The staff value the strong relationships that have developed between themselves and the family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret M (Wife of Resident) published on 24 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Margaret's husband has been living with us a number of years now.
His friends and family visit on a very regular basis and are a pleasure to deal with. They are very supportive both towards the Home and to Margaret's husband.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Husband of Resident) published on 24 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Peter has visited the home every day since his wife's admission and has always enjoyed his afternoon's relaxing with her in the social areas.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara H (Niece of Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek L (Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Niece of Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Thomas H (Nephew of Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B D (Son-in-law of Resident) published on 12 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annie M (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Annie and her mother are such lovely ladies. Annie visits every day. She is a great support and is actively involved in her mothers care. She also participates in our activity programme both inside the Home and out in the Community.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Genoveffa S (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
It was not only a pleasure to care for your father, but also a delight to deal with such a loving and caring family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bibi T (Daughter-in-law of Resident) published on 12 July 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
The staff are wonderful, so patient, caring and kind, not only with my mother in law but with us as well. She has made better progress than we could have hoped for at this stage, which
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andy B (Son of Resident) published on 24 April 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The staff are always pleasant and friendly and the care mum receives is of a high standard.
There are lots of 'common areas' and a nice garden as well.
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
Andy's mother has settled well and we value his regular input into his mother's care needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew L (Resident) published on 31 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
We value Andrew's comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Husband of Resident) published on 31 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
It's a delight to still have D S visiting the Home even after the sad passing of his dear wife. His kind words will be passed on to the staff who so lovingly cared for Mrs S during her stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah A (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Julie Prevett, Home Manager at Cambridge Manor Care Home
It's always reassuring for the staff to get such positive feedback. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.857) out of 10 for Cambridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Cambridge Manor Care Home is calculated as follows: ( (888 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 1001 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cambridge Manor Care Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 84 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Dec 2017
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2013
Jian Chummei is the Home Manager at Cambridge Manor Care Home.
Jian embarked on her journey with Cambridge Manor in 2013, dedicating her career to enriching the lives of residents and cultivating a supportive workplace. Completing her CIPD training enhanced her HR expertise, fostering robust team relationships and consistent care. Jian played a pivotal role as an ambassador for TLC’s Investors in People (IIP) Platinum accreditation, a testament to her excellence in team and resident care.
As a home manager, Jian’s democratic leadership fosters inclusivity, empowering her team to deliver high-quality, person-centred care. Her proactive initiatives, such as partnering with Therapy on the Thames, enhance residents' well-being, showcasing her unwavering dedication and societal impact.
Job Title: Clinical Lead
Joined: 2009
Maria has been at Cambridge Manor since its opening back in 2009. She started as a nurse and has experienced a number of roles since, such as Unit Manager of our residential floor and Unit Manager of our Nursing floor. Maria is a key part of the Cambridge Manor family and always goes out of her way to get a smile from our residents.
Job Title: Hotel Services Manager
I have 20 years of experience working in the care sector. I joined the TLC Care family in 2009 and worked in different roles at the Support Office and care homes. I have worked with brilliant mentors within the company and have learnt so much along the way.
As a Hotel Services Manager, I am responsible for managing and delivering outstanding hotel services provided to our residents, based on their interests and needs.
When I am not with residents, I am passionate about learning and development and always enjoy supporting our team members with their training needs.
Job Title: Head Chef
Joined: 2022
With over 24 years of culinary expertise, I am a seasoned head chef specialising in continental cuisine, including Mexican, French, Italian, and Indian dishes.
My career began in 2000 at the prestigious Burj Al Arab in Dubai, a seven-star hotel. I then honed my skills on cruise liners for four years and spent 15 years at Hilton. In 2022, I joined TLC Care Home Cambridge Manor, where I oversee the food and beverage experience, including IDDSI special requirement meals for residents
Job Title: Wellbeing Team Lead
Joined: 2024
As the Well-Being Lead at Cambridge Manor Care Home, I am passionate about creating a positive and enriching environment for our residents. With over four years of experience in this role, I have developed a deep understanding of the importance of supporting both the emotional and physical well-being of those in our care. Since joining TLC in April 2024, I’ve been committed to providing tailored well-being programs that focus on improving the quality of life of our residents, creating a sense of community, and ensuring that every resident feels valued and empowered.
One of the aspects I am most proud of is the incredible team I have the privilege of working alongside. Together, we collaborate to deliver exceptional care and ensure that each resident’s needs are met with compassion and respect. Their dedication, enthusiasm, and teamwork inspire me every day, and I am grateful for the opportunity to lead such a committed, talented and empathetic group of people.
I believe in a holistic approach to well-being, which includes not only physical health, but also mental, emotional, and social support. My role involves collaborating closely with my team, families, care staff, and external professionals to ensure that each resident’s individual needs are met, and we work tirelessly to create a safe and nurturing environment that promotes happiness and dignity for all.
Job Title: Practice Development Lead
Joined: 2024
My job is mainly to support team members with training and professional development but I am also involved in other aspects of the running of the home, supporting the home manager as required.
I have extensive experience in both nursing and leadership roles within the NHS, private sector, and nursing homes, I bring a wealth of knowledge to my work and am passionate about research. I also have experience in teaching and training. I am passionate about learning and development and always enjoy supporting our team members with their training needs.
As a hands-on person, I enjoy spending time on the floor with staff, residents and their families. I am passionate about supporting people, especially within the dementia community.
Job Title: Care Services Manager
Joined: 2025
Sujamole is the Care Services Manager at Cambridge Manor, dedicated to delivering exceptional care and ensuring the well-being of residents. With a compassionate approach and extensive experience in the care sector, she leads her team with professionalism and empathy. Sujamole is committed to maintaining high standards of care, fostering a supportive environment for both residents and team members. Her leadership plays a key role in upholding Cambridge Manor’s reputation for excellence in person-centred care.
