staff were so understanding, and thoughtful treating him with kindness and dignity
Gillian B (Wife of Resident)
they care for her as well as we, her family would.
Julie G (Daughter-in-law of Resident)
here they make you feel happy and confident they are in good hands and cared for.
J G (Daughter of Resident)
The Springs Care Home has a Review Score of 9.8 (9.776) out of 10, based on 22 reviews in the last 2 years. Over all time The Springs Care Home has 88 reviews.
Review from Tracey R (Niece of Resident) published on 28 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you again.
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Review from Linda T (Daughter of Resident) published on 21 October 2024
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Reply from Rosie Smith, Customer Advisor at The Springs Care Home
Hello and thank you for leaving such a positive review for the staff at The Springs Care Home. We are thrilled to hear both her and yourselves have been made to feel welcome straight away. It sounds as though Mum has had the ideal care home experience and we are so pleased that the home is a relaxing, friendly place for you to have a giggle with Mum. Thank you again for your kind words and best wishes!
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Review from C S (Son of Resident) published on 17 October 2024
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Reply from Rosie Smith, Customer Advisor at The Springs Care Home
Hello and thank you for leaving such a positive review for the staff at The Springs. We are thrilled your Mum is enjoying the home and has settled in so well that she has made the move to permanent. We are so pleased that the home and staff are to your liking and that your mother is enjoying trying some new food options! We hope that she continues to enjoy her stay and is able to connect with some of the other residents during activities. Best wishes!
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Review from T D (Daughter of Resident) published on 11 October 2024
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Reply from Rosie Smith, Customer Advisor at The Springs Care Home
Hello and thank you for taking the time to leave the staff at The Springs such a lovely review. Firstly I would like to offer condolences on behalf of BUPA for the loss of your Mum and would like to extend warm wishes to yourself and your family. It is always wonderful to hear our staff described as "kind", "caring" and "compassionate". We are pleased that you felt Mum was in such safe and supportive hands during her final days, we hope this helps provide some comfort during an undoubtedly difficult time. Thank you again and best wishes.
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Review from I S (Son of Resident) published on 11 October 2024
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Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your lovely review. We hope The Springs Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible and we look forward to seeing you again soon.
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Review from A G (Granddaughter of Resident) published on 19 September 2024
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
We appreciate you taking the time to leave us your lovely words. It is always wonderful to hear words like "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the clean environment at The Springs Care Home. We hope to continue providing your loved one with the best possible care.
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Review from June S (Sister of Resident) published on 19 September 2024
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
We appreciate you taking the time to leave us your kind words. We are so pleased to know that your brother is comfortable and that he is receiving high-quality care at The Springs Care Home. We are very happy to hear you can feel at ease with your brother in our care. If there is anything at all we can do to make your brother's stay as comfortable as possible, please do let us know.
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Review from Michael B (Wife of Resident) published on 13 September 2024
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Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for taking the time to leave your kind review. We hope The Springs Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear words like "excellent" and "kindly staff" being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.
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Review from Kevin B (Son of Resident) published on 11 September 2024
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Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.
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Review from Julie G (Daughter-in-law of Resident) published on 11 July 2024
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Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We hope The Springs Care Home did everything possible to make the transition as easy as possible for your mother-in-law. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from Gillian B (Wife of Resident) published on 15 April 2024
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Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home
Thank you for such a lovely review. We are so happy to hear that the staff at our home did everything possible to make the transition as easy as possible for your Husband and yourself. It's nice to hear you feel like a part of our The Springs family and we'll certainly pass your comments on to the manager.
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Review from D R (Son of Resident) published on 9 February 2024
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We are so pleased that you are impressed with the care provided at The Springs Care Home. We are very happy to hear you can feel at ease with your Mum in our care and that your mum has settled in well. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.
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Review from J G (Daughter of Resident) published on 31 January 2024
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Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We are happy we could help you and your family through such a difficult transition, but we are very happy to hear you can now feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Marilyn L (Wife of Resident) published on 8 December 2023
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope The Springs care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Antony B (Son of Resident) published on 23 November 2023
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
We appreciate you taking the time to leave us your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are very happy to hear you can feel at ease with your mother in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from C M (Son of Resident) published on 14 September 2023
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Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home
Thank you for your feedback. We are so glad to hear The Springs Care Home did everything possible to make the transition as easy as possible for your mum. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Penny L (Niece of Resident) published on 7 September 2023
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Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your lovely review. We hope The Springs care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Mary T (Wife of Resident) published on 25 August 2023
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Reply from David Mclean, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care and hope The Springs Care Home did everything possible to make the transition as easy as possible for your husband. Please let us know if there is anything we can do to make his stay as comfortable as possible.
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Review from Marie B (Sister of Resident) published on 25 August 2023
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
Thank you for your lovely review. We are so pleased to hear that you are impressed with the high levels of cleanliness, respect and care at The Springs Care Home. We are happy to hear you feel like a part of our The Springs family, and you can feel at ease with your Sister in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Sean A (Son of Resident) published on 25 August 2023
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Reply from Fran Donno, Customer Service Adviser at The Springs Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.
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The Review Score of 9.8 (9.776) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.776 for The Springs Care Home is calculated as follows: ( (200 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 254 Ratings = 4.776
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Dec 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Feb 2025
Our newly refurbished purpose built home welcomes anyone living with dementia, whether they need residential or nursing care - long or short term. All of our rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.
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Job Title: Home Manager
I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.
I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.
Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.
I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!
Job Title: Clinical Deputy Manager
Joined: 2024
During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.
Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.
In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!
Job Title: Chef Manager
Joined: 2019
I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.
I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.
I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.
Job Title: Senior Activity Coordinator
Joined: 2022
I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.
I have 4 children, 6 grandchildren and two more on the way!
In my spare time, I like walking, reading, jewellery making and also making floral tributes.