The Springs Care Home

Spring Lane, Malvern WR14 1AL
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9.8 88 Reviews
  • The Springs Care Home, Malvern
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.

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Care Provided by The Springs Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Willis (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room

The Springs Care Home Reviews (88)

Total of 88, showing 21-40
9.8

The Springs Care Home has a Review Score of 9.8 (9.776) out of 10, based on 22 reviews in the last 2 years. Over all time The Springs Care Home has 88 reviews.

Overall Experience

  • 65
  • 22
  • 1
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Date Published

88
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Review from Veronica T (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management here was positive and welcoming from day one. Speedy to get things sorted in a time of need. The receptionists and staff were all amazing and very helpful. If we ever need to be in a home, we hope we are lucky enough to come into a home just like this. All our heartfelt thanks.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your lovely review. We hope the care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Susan N (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care home, the staff are so helpful and friendly. We are happy to have placed our dad in this lovely care home. From our initial visit to Dad's first day, they have been amazing. The whole team made us feel so welcome!
We are truly thankful!

Reply from Fran Donno, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave your lovely review. It is always nice to hear words like “helpful” and “friendly” being used to describe our care. Thank you for choosing The Springs for your stay.


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Review from Anne W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for better care for my dad. He was only at Springs for a short time, from November 2022 to January 2023. However, during this time, he went from not walking or eating to walking with a frame and enjoying his meals (which were amazing). Springs staff are courteous, friendly and
so incredibly professional and kind. My dad was looked after with the utmost respect and dignity. I wouldn't hesitate to recommend Springs to anyone needing dementia care for a loved one.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your lovely review. We were glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Springs for his care.


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Review from S C (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for six weeks now, and she settled in very well. The staff are amazing and very kind to my mum. Food is lovely, and my mum's room is always clean. I am very happy with the care she is receiving here.

Reply from Fran Donno, Customer Service Adviser at The Springs Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and that your Mum has settled in well. We hope to continue providing your loved one with the best possible care.


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Review from Hanife O (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's health has greatly improved since staying at The Springs Care Home. She is happy, relaxed and feels very well looked after. She has said from the beginning that the staff are all very good, cheerful and helpful. She enjoys the food and has her own very nice, clean, spacious en-suite room. We have
been very happy so far.

Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home

Thank you for your lovely review. It is always so pleasing for us to hear relatives and residents alike commenting on how well looked after the staff make them feel. We hope to continue making your mum's stay as positive and comfortable as possible.


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Review from Sharon F (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to The Springs last month, we didn't expect it to be easy for him, but the management and staff have been wonderful. They welcomed him with open arms and made his and our lives so much better. Dad has been cared for respectfully and with dignity, he's safe, clean, comfortable and well-fed,
at this time we really couldn't ask for more. Thank you to everyone involved, we are very grateful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback. It is so nice to hear that the welcome your father received at The Springs helped him settle into life at the home quickly. Please let us know if there is anything further we can do to make his stay as comfortable as possible.


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Review from Carol W (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is a very recent resident, moving in at the start of October. We have been extremely impressed with the care Dad has received to date. The management and staff have done everything possible to help Dad settle into his new environment. Dad is in the Morgan Suite. We can visit at any time which is
brilliant. Everyone had also been extremely welcoming and helpful to us as a family. Dad's room always smells clean and the food looks lovely. So, yes, a very good first month.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are so happy that your Dad has settled in so well and that he is happy with the care he receives. Thank you for choosing The Springs.


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Review from Yvonne T (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old mother is currently residing at The Springs. My mother has always been very independent until a few months ago when her mobility was severely impaired after several nasty falls. Reluctantly, she agreed she needed 24/7 support for a few months with the hope that she can make a recovery
sufficient enough to be able to return to her own home. Immediately upon arriving at the home, Mom was made to feel extremely welcome. The staff are attentive to her 24/7 and she is treated with the utmost dignity and respect. Above all, the staff go above and beyond in actually caring for her, listening and helping her to settle into a very different world from what she has known before. Not only do the staff make Mom feel as comfortable as possible, they treat all her visitors in the same way. We are always welcomed with open arms and they take the time to explain everything that has happened with Mom since the previous visit so that we are kept fully informed of her progress. Thank you to all.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your kind words. We hope The Springs care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Sarah B (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old dad recently spent two weeks at The Springs Care Home for some respite care. Staff were professional, friendly but above all caring. We especially appreciated this at what was a very difficult time for all of the family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your review, we really appreciate you taking the time to leave us your comments. We are glad that we were able to provide the care and support your dad needed at this time.


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Review from Judy C (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has the best care possible. The cares are professional and treat Dad with respect. The Springs is fully maintained very clean and always has a great atmosphere. The resident's food is neatly presented. Throughout the recent heatwave, the residents were kept cool and maintained to ensure they were
fully hydrated at all times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. It is always so nice to hear from family members who feel their loved one is well cared for.


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Review from Graham C (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only stayed here for a short time, and during his stay I always found the staff to be very helpful, caring and professional. The building was always clean, tidy and well maintained. A very good well managed care home.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from P C (Brother of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted for end-of-life care. He picked up on admission but predictably died two weeks later. During this time, the staff were compassionate and caring as well as flexible to me, my partner and other visitors. They went above and beyond our expectations and we are very grateful for the
care my brother received from all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave your review. We hope it is comforting to you all as a family knowing that your brother received the best care possible in his last days.


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Review from Tracey R (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of The Malvern Springs care home was a very positive one. My mother sadly passed away on the 18th July but the care that she received in her final weeks, in my opinion, was very attentive, sympathetic and professional. I was visiting my mother on a daily basis and indeed stayed with her
constantly for the last 10 days of her life. The help and support that both my mother and I received from all of the staff was very welcome and I have taken great comfort knowing that her final days were as pleasant and peaceful as they could be. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave us your comments. We are glad that we were able to help support you through such a difficult time. Thank you again for your kind words.


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Review from Roger S (Husband of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care provided for my wife. Good room, excellent staff, good location.
My wife was admitted at short notice as an interim arrangement between hospital and home. Because she needed nursing care she was placed on the dementia floor which lacked activities. Otherwise fine.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback. We are glad to hear that you were very pleased with the care your wife received at The Springs.


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Review from C B (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team have really looked after Dad well. I can't thank them enough for all they have done and highly recommend this care home.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Dad is looked after well in our care home. Thank you for your recommendation.


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Review from Rosie H (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is very content with the care he receives at the Springs. He blows kisses to the staff and calls them 'darling' which is a sure sign he is happy and feeling safe and cared for. The staff are always happy to talk to me, honest and do everything they can to meet his needs. It is amazing to
know they love and appreciate him now he can no longer live at home. I am really impressed with their professionalism and kindness. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are happy to know that your father is content in our care. It is always so nice to hear our staff described as professional and kind. Thank you again for your kind words.


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Review from Julian R (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at The Springs looked after my mother with kindness and professionalism during her stay of approximately eight months. She was happy at The Springs, liked the staff who cared for her and felt comfortable and safe. I found everyone very helpful and thoughtful. It was nice to see my mother eat well
and maintain a healthy weight after not doing so when living alone previously. The Springs is very clean, tidy, and well maintained, and Covid measures were efficient and well managed. Communication from the manager was always prompt and helpful, including Covid guidance and information on paying for extra services such as hairdressing. The location is convenient both for driving and for getting there by bus and train. I would like to thank the manager and staff for doing a great job.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother felt comfortable and well cared for in our home and you felt our staff were professional and kind. Thank you for choosing The Springs for your Mother's stay.


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Review from Roland A (Brother of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at The Springs for over 18 months. She is very happy at the Springs owing to the excellent staff and management who are lovely, caring, and friendly to both residents and visitors. I would recommend The Springs wholeheartedly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are so glad to hear that your Sister is very happy in our care. Thank you again for your recommendation.


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Review from Louise J (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to The Springs in July 2020 and stayed until Mid November. They had worked so hard to nurse him to his optimum health and we were so grateful. He declined during August 2021 and went to them again on 21/08/2021. He was quite poorly. Unfortunately, on Wednesday 25th August 2021 he
declined and they called us in to say he was on end of life. They treated him and us with care and compassion throughout the last 5 days of his life. We are extremely grateful to them for this (Elgar Unit).

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time but hopefully, you will go away from this feeling like your Dad received the best possible care.


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Review from Barbara D (Sister of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with everything at the Springs care home. They are always happy to help and I am kept informed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave your review. We are glad to hear that you are happy in our care at The Springs.


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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for The Springs Care Home is calculated as follows: ( (200 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 254 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Feb 2025

Our newly refurbished purpose built home welcomes anyone living with dementia, whether they need residential or nursing care - long or short term. All of our rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.


Awards / Recognitions (0)

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Meet the Team (4)

Maria

Maria Willis

Job Title: Home Manager

I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.


I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.


Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.


I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!


Georgie

Georgie Flowerdew

Job Title: Clinical Deputy Manager

Joined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.


Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.


In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!


Andrew

Andrew Evans

Job Title: Chef Manager

Joined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.


I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.


I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.


Julie

Julie Jones

Job Title: Senior Activity Coordinator

Joined: 2022

I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.


I have 4 children, 6 grandchildren and two more on the way!


In my spare time, I like walking, reading, jewellery making and also making floral tributes.