The Springs Care Home

Spring Lane, Malvern WR14 1AL
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9.8 88 Reviews
  • The Springs Care Home, Malvern
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.

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Care Provided by The Springs Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Willis (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room

The Springs Care Home Reviews (88)

Total of 88, showing 41-60
9.8

The Springs Care Home has a Review Score of 9.8 (9.776) out of 10, based on 22 reviews in the last 2 years. Over all time The Springs Care Home has 88 reviews.

Overall Experience

  • 65
  • 22
  • 1
  • 0
  • 0

Date Published

88
5
11
22
66

Review from Rachel C (Granddaughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad received dementia and end of life care at the Springs and our family could not be happier with how he was treated. The home was beautifully clean and the staff saw to the residents' needs with dignity, love and respect. We are so grateful to the team at the Springs for what you did for him;
and also for the care you showed to my Nan and the extended family. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your Grandad received the best possible care.


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Review from Neil Y (Son-in-law of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Springs have been incredible, caring for my father-in-law during the end of his life. They have all been so very kind, attentive and professional. Our family greatly appreciate how much harder this process would have been, had our Dad not been in the care of such wonderful people. We
can truly not find anything to criticise about his care. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences, We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Deborah Y (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was admitted to The Springs Care Home suffering from dementia and numerous physical health problems. Throughout his time at the home, he was treated with great care and compassion, with every effort made to attend to his individual needs. I would particularly like to thank the staff on Elgar
and the home Manager for the exemplary care that my Dad received.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that the stay with us was a positive one. Hopefully you will go away from this feeling like your Dad received the best possible care.


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Review from S W (Mother of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was admitted with confusion and completely immobile. Her personal care was "second to none". She has improved immensely over the past eight months. All carers and staff are very professional. The activities coordinator kept her cheerful and positive arranging many things for her to do and
sending cards and photos to us. Everyone pulled together to offer quality care in this very difficult time of coping with COVID.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your daughter has improved over the course of her stay. We are glad that our activities coordinator has kept her positive and cheerful. We hope to continue providing your daughter with the best possible care.


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Review from Stephen G (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for at The Springs Care Home for around 3-years! She is a very frail and poorly lady who has faced death many times, and through it all, has been treated with affection and a degree of care that is second to none. In Mum’s dark times, I have also been kept appraised every step of
the way. This communication is key... the leadership here is clearly a dedicated and caring professional whose team are equally caring and professional. From the reception, right through to all the staff on floor 3, the experience is pleasant and caring. The group directors should be both proud and pleased with what is achieved at The Springs Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are glad to hear that you have felt well supported and informed through everything by everyone at The Springs. It is always so nice to hear words like caring and compassionate used to describe our staff. We will certainly pass your kind words on to the whole team.


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Review from Wendy M (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the carers and staff at The Springs enough for all their wonderful care and support for my mum. She has been at The Springs for nearly two years, and throughout the Covid lockdown, I have always been satisfied that her needs have been met with exceptional care. It was wonderful to
visit recently, and despite her limited capacity, she was able to communicate what a lovely place it was, how cheerful the care staff were, and how she much liked it. She is now in a fairly advanced stage of Alzheimer's, and it so reassuring to know she is safe and content, and still has a lovely smile for everyone. In particular, the clinical management team have always been able to provide honest but sensitive advice, and every effort made by reception staff to facilitate visits within the restrictions. Thank you to the manager, activities organiser, and all the team for making the last year bearable.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum has been met with exceptional care; we look forward to welcoming you back for visits.


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Review from T H (Husband of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During these last 10-months, I have seen my wife 5 times behind a glass screen. I have been told other visitors have had the privilege many more times. I visited my wide every day in the first year she was in the home, lasting 5-6 hours. When you have been married for 57 years, I feel I have been let
down.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback, and we appreciate your overall rating of our home.
We are sorry to hear you haven’t been able to visit your wife more times than you would like during the pandemic.
We seek to provide all relatives as many opportunities as possible to visit their loved ones whilst adhering to government guidance on visiting.
Please do speak to the Home Manager to arrange further visits in the future, either in the POD, or in the garden when the weather is appropriate, and we will look to accommodate as best we can if safe to do so.


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Review from Sally S (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Springs have kept us informed through the pandemic. My mother has been very well looked after and they have done their utmost to keep her safe, well and happy. They have enabled safe visiting outside through the summer and in a safe Pod more recently. I have just had a 'lateral flow' enabled visit
which was managed with great care and sensitivity.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your understanding. We appreciate it is very hard not being able to see your loved as frequently as you used to. Please let us know if there is anything else, we can do to help.


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Review from B M (Cousin of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the way this home, staff/management have dealt with these really challenging times of covid. I have had safe visits outside, on WhatsApp and a good first visit indoors. Thank you all!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from N B (Son of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of The Springs for five years. I cannot recommend this home highly enough, the care and attention she received was exemplary. The care assistants really did care for her and if something needed rectifying this was quickly done with minimal fuss. The premises was always clean
and all the staff very welcoming. I was fortunate to be able to spend quality time with my mum in her final days whilst being supported by your team. Thank you so so much you are appreciated!

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Springs Care Home

We really appreciate you taking the time to leave us such lovely comments. We were honoured to help you and your family through such a difficult time.


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Review from Jim J (Husband of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and the staff has been beyond question. Fantastic attitude and everyone here has gone out of their way to be helpful and kind. Can’t fault it at all. Been beautiful to see my wife again through the facilities available.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Springs Care Home

Thank you so much for your kind words, we really appreciate receiving your lovely feedback.


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Review from Roz G (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent her last few months at The Springs, the staff caring for her were excellent, showing her great compassion and individualised care, even though this pandemic and its restrictions. Due to the nature of my mother's deteriorating condition we were allowed the freedom to visit and regular
COVID testing. I will always be grateful for this access and the compassion shown by the staff in her final days.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from Debbie A (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into The Springs following a stroke which also affected his dementia. It was a difficult time because of Covid restrictions which meant that we couldn't visit, which was especially hard for my mum. However, the staff were always helpful and kind and contacted us every time there was a
problem. The activities coordinator was especially considerate, taking an interest in Dad as a person and organising Skype and phone calls for us. He seemed to be content at the home, especially having the freedom to walk around the bright corridors and communal areas using his rollator. Mum and I were able to have a compassionate visit the afternoon before Dad passed away, for which we were very grateful. Many thanks to all the staff for caring for Dad in the last weeks of his life.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your kind words. We are very sorry about your loss. We are glad to help you and your family through such a difficult time.


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Review from Alison M (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident at the Springs for 12 months. She is treated with dignity and respect. The last 6 months have been very difficult as a result of Covid 19. But the staff have done their best to keep us in touch with Mum through outdoor visits, telephone conversations and Skype meetings.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Springs Care Home

We really appreciate you taking the time to leave us such a kind review. We are so pleased to hear you feel at ease with your Mum in our care.


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Review from A J (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is cared for at The Springs Care home, staff are always friendly and welcoming to me. My dad is always happy when I visit and on the telephone, he tells me how nice everyone is there.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you.


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Review from Lisa S (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wanted to provide feedback for the wonderful care to my mother who has been resident at The Springs for three and a half years. The staff are always keeping me informed especially through the difficult pandemic of the well being of my mother. Special thank you to a member of staff who has now left but
also to another wonderful member of staff who ensures my mum is always smiling and happy in the home. Thanks to all the staff including the office team as well for their support with assisting in getting protection for her as well.

Reply from Emily Wilson, Customer Services Adviser at The Springs Care Home

We really appreciate you taking the time to leave us such lovely comments regarding The Springs. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything else we can do for you or your family.


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Review from N W (Cousin of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good place, they have helped my relative come on leaps and bounds. Very good staff.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from C L (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with mum's care during Covid-19 We have been kept informed regarding Covid-19 in the care home. We spoke to mum on face time and through the window. Reassured she is safe and happy.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Siani M (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms rather like hotel rooms. Professional care and management. Would be nice to have more time outside and additional activities targetted at a variety of dementia needs. Staff generally very pleasant.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We will discuss your feedback with the home manager to help us continually improve our service. Thank you for your kind words.


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Review from D C (Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been kind, helpful and really good. I cannot thank this care home enough for helping me get to where I am.

Reply from Stephen Rondel, Customer Adviser at The Springs Care Home

Thank you for such lovely words, we are happy to hear you feel like a part of our family at The Springs.


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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for The Springs Care Home is calculated as follows: ( (200 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 254 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Feb 2025

Our newly refurbished purpose built home welcomes anyone living with dementia, whether they need residential or nursing care - long or short term. All of our rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.


Awards / Recognitions (0)

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Meet the Team (4)

Maria

Maria Willis

Job Title: Home Manager

I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.


I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.


Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.


I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!


Georgie

Georgie Flowerdew

Job Title: Clinical Deputy Manager

Joined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.


Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.


In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!


Andrew

Andrew Evans

Job Title: Chef Manager

Joined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.


I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.


I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.


Julie

Julie Jones

Job Title: Senior Activity Coordinator

Joined: 2022

I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.


I have 4 children, 6 grandchildren and two more on the way!


In my spare time, I like walking, reading, jewellery making and also making floral tributes.