Lavender Court

Roman Road, Taunton TA1 2BD
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9.0 53 Reviews
  • Lavender Court, Taunton
Lavender Court is a purpose-built care home providing accommodation for people with nursing and residential care needs.

Care packages are person-centred and tailored to the individual. Dedicated activities co-ordinators ensure there is always something to do. Residents have access to Skype and WiFi to keep in touch with those who do not live locally.

The service keeps strong links with Somerset County Council, the national regulator and other health care professionals in the area, as well as operating a temporary respite service.

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Care Provided by Lavender Court

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chris Hayes (Interim Registered Peripatetic Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lavender Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,590 – £2,220
    • Self-Funded Residential Dementia Care £1,590 – £2,220
    • Self-Funded Nursing Care £1,590 – £2,220
    • Self-Funded Nursing Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Dementia Care £1,590 – £2,220

  • Lavender Court fees generally range from £1,590 – £2,220 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Lavender Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Lavender Court Reviews (53)

Total of 53, showing 1-20
9.0

Lavender Court has a Review Score of 9.0 (9.041) out of 10, based on 9 reviews in the last 2 years. Over all time Lavender Court has 53 reviews.

Overall Experience

  • 45
  • 6
  • 1
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  • 1

Date Published

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Review from T W (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum receives such amazing care at Lavender Court. She loves all the staff who look after her so much. Without exception, staff are gentle, kind, caring and respectful towards Mum and her needs as well as us as a family. My sisters and I thank you all so much for the incredible work you do. Please
know how much we appreciate it. We know that Mum is safe, warm and cared for.

Reply from Somerset Care, Somerset Care at Lavender Court

This is such a heartwarming review - thank you so much for your kind words about Lavender Court and our team. It means so much to know that your mum is settled and her family are pleased with the care she receives. Thank you.


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Review from Amanda K (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so well looked after. She is very happy and really likes the food. Her room is so nice and looks out onto the courtyard.
It makes me feel so pleased to know I don't have to worry about her anymore. I can visit anytime and I'm made welcome. I was so worried when she lived alone and was
so ill. Her health has really improvied. Thank you all.

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Review from Gillian J (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the caregivers extremely kind to my husband. He always looks clean and well cared for.
If there is a problem someone will always ring to put me in the picture.

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Review from A F (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved from a previous care home to Lavender Court on 11th June he died there on 23rd July. The premises were always spotless and the staff were most considerate. If I have a complaint it is that there is not sufficient staff. When my husband was critically ill it did seem an age for help
to arrive. Remembering those weeks he was there I recall, his room was facing properties on Roman Road and often we had to close the curtains and put the lights on as we were overlooked by people opposite.

Reply from Somerset Care, Somerset Care at Lavender Court

Thank you for taking the time to leave your feedback for Lavender Court, and for entrusting your husband into our care. We will share your kind words about the care staff and premises with our team. If you would like to discuss any aspect of your husband's time at Lavender Court with us, we warmly invite you to contact the team directly, who will be very happy to speak with you.


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Review from Roderick M (Brother of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my brother received was excellent, all staff made mine and my brother's stay as pleasant as it could be. My brother enjoyed talking to the staff and it was clear to see how much the staff cared.

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Review from J H (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experience of two Somerset care homes and this is by far the better of the two - 100% recommend.

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Review from J F (Wife of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident since May 2020. He was very poorly and had three nurses each day who were helping me to care for him when I became ill. Because of the excellent care he has received, he is still alive. We were told in April he would not survive! My only frustration are the awful communications.
Not able to get through on the telephone, unreliable social media connections and no updates on medical issues. Also no record of his pocket money status and when he needed a top-up until recently.

Reply from Somerset Care, Somerset Care at Lavender Court

Thank you for taking the time to leave a review for Lavender Court, and for your lovely feedback about your husband's care. We will share your kind comments with the team. Unfortunately, we have been experiencing some technical issues with our phone line, and can only apologise for any inconvenience this has caused. Thank you for your patience whilst we take action to rectify this situation, we expect the matter to shortly be fully resolved.


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Review from K H (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia he struggles with change, new faces etc. We had to put him into Lavender Court to provide respite for my mother who has lung cancer. The team at Lavender Court are incredible and has really made dad welcome. Everyone we have had contact with from the lady in finance to the day
and night staff they have all been so supportive and helped make what is a really difficult time for our family much easier. To know dad is safe and well looked after and happy makes such a difference.

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Review from C K (Friend of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit apprehensive about the standard of care in Lavender Court purely due to so much bad press about rogue care homes. I found all members of staff kind, helpful, respectful and knowledgeable. My friend has just passed away this morning. She had a small close family but died with the loving company
of a carer and one of your nurses. I spent a night with you and was well looked after. The carers have such good humoured and loving motivation. I would be happy to recommend your care home to anyone.

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Review from Colin D (Husband of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are in our seventh year of being in and visiting Lavender Court and am very happy 2with the care and attention she receives. All facilities of the care home are particularly good. She is very happy and comfortable and on her and my behalf I am so glad I chose this care home for her. Thank you so
much office and management. Together with activities, cleaning staff and food providers. Well done all of you.

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Review from Jenny G (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the Rose room for three weeks. He is full of praise for his carers, who he calls the blue angels. They are infinitely patient and very caring and always treat them with dignity. They always treat me with the utmost kindness. I have become very fond of them all.

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Review from M F (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited my dad at Lavender Court. We are happy with the care he receives and all the staff we met were very friendly, and welcoming and took great care of my dad. Overall we were left with a very good impression of all the care my dad receives. Thank you!

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Review from D A (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Lavender Court for a number of years. She is happy and has a nice quality of life in an environment that is safe and secure. The staff are friendly and helpful and always happy to discuss issues of care and provide updates.

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Review from S B (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am extremely dissatisfied with the management and leadership at Lavender Court who have presided over a terrible experience for my Mother and her relatives. Examples include 1. Staff locking themselves in the nurse's office to avoid patients and relatives seeking help and advice. 2. Under resourcing
at weekends resulting in the 30min checks decided as necessary by medical staff not being followed (no checks being recorded on two separate Saturdays). 3. Clothes regularly go missing despite being labelled. 4. My letter of complaint issued in July still remains unanswered. 5. Payment of invoices are being chased that have not been issued. 6. Mum's granddaughter being pressed into giving personal care by a carer as he had no colleague available to assist. The list goes on. Fortunately, my Mum has now been moved to a setting where there are adequate staff to care for her and the seniors show true leadership.

Reply from Somerset Care, Somerset Care at Lavender Court

Dear Sir, many thanks for taking the time to share your feedback with us. We were very sorry to read of your concerns, and are grateful that we have since been able to correspond with you regarding these. Whilst you have confirmed that you consider the matter closed, we would like to reiterate our offer of meeting with you or speaking over the phone should you wish to do so. In the meantime, we send our very best wishes to yourself, your mother and wider family.


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Review from R K (Grandson of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Court is a wonderful home with staff who always act with the utmost kindness, professionalism and integrity. My grandmother was a patient in the dementia unit for the last two years of her life, having battled with dementia for several years before passing away. My grandmother had severe issues
with her sleep at night, and the staff often made her a cup of tea or milk with biscuits to settle her until she became tired enough to sleep. During the pandemic, management took every measure to keep residents safe while maintaining contact with one or two primary contacts. All other family members were able to make appointments to speak to grandma over Skype. The diligence and kindness of the staff at Lavender Court never went unnoticed, particularly her care team and so many other fantastic caring staff. They looked after my grandmother perfectly right up until her final moments, and I cannot fault the home in any way. I would highly recommend it.

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Review from J S (Husband of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring environment with friendly staff and comfortable rooms. Good access, and very flexible visiting times. Good Food

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Review from Tim P (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been discharged from hospital for an expected end of life care period of eight weeks my father was eventually with Lavender Court for fifteen weeks and at the end (when he was unable to fully communicate with me) was delighted to tell me every time I went in to see him, how content he was with
the care and attention he received and had nothing but praise for all involved.

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Review from Glyn L (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lavender Court for the last seven years. In that time she has been treated with great respect of care. The staff have been fantastic with her even when my mother could be demanding at times. Sadly my mother pass away in February 2022. She was treated with brilliant care in her
last days of her life.
I can't thank you all enough!

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Review from Joanne L (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last weeks of my dad's life, the staff at Lavender Court could not have done more for him or me. He was cared for with dignity, respect and love. All the carers and management went above and beyond to make him comfortable, happy and secure. When his time came and he passed away, the support
I received was tremendous. Nothing was too much trouble, and the tea was much welcomed. Five stars are not enough.

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Review from Donna J (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in just before Christmas. She was very anxious and sad, but the staff have been amazing, and she has settled in very well. Mum really enjoys the food, and they regularly get brought drinks/snacks. The staff are also very supportive to us as well. The home has a very warm, welcoming feel, and
the staff seem to really care about the residents.

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Current Review Score: 9.0 (9.041)

Overview of Review Score

The Review Score of 9.0 (9.041) out of 10 for Lavender Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Lavender Court is calculated as follows: ( (67 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 103 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for Lavender Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 9 Positive Reviews ÷ 17 = 0.529

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Michaela

Michaela Cooper

Job Title: Registered Manager

Lavender has a dedicated, caring and happy team who thrive on their dedication to their job roles and to care for our residents. We have a very friendly environment and do our best to always make you feel welcome.


Lavender Court has a lovely open courtyard area which can be used at any time by residents along with other outside garden areas, and we enjoy hosting some brilliant events in this space. The home is situated next door to a Lidl and very close to pubs, takeaways and Taunton town centre – our residents and their relatives make good use of these facilities.


We have a team of four activity coordinators who are so enthusiastic in ensuring we have lots of activities available at Lavender Court, along with outsourced entertainers and theatre productions. We also try and accommodate as many outings as possible to garden centres, cafes, going into town, walks around Hamilton Park and going to events such as the Taunton Flower Show.


I feel very proud and grateful to be the Manager of Lavender Court.


Frequently Asked Questions about Lavender Court

What types of Care is Lavender Court registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavender Court provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lavender Court have?

There are 85 Single Rooms.

What are the Facilities & Services at Lavender Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Court to the centre of Taunton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.