Lavender Court

Roman Road, Taunton TA1 2BD
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9.0 53 Reviews
  • Lavender Court, Taunton
Lavender Court is a purpose-built care home providing accommodation for people with nursing and residential care needs.

Care packages are person-centred and tailored to the individual. Dedicated activities co-ordinators ensure there is always something to do. Residents have access to Skype and WiFi to keep in touch with those who do not live locally.

The service keeps strong links with Somerset County Council, the national regulator and other health care professionals in the area, as well as operating a temporary respite service.

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Care Provided by Lavender Court

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chris Hayes (Interim Registered Peripatetic Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lavender Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,590 – £2,220
    • Self-Funded Residential Dementia Care £1,590 – £2,220
    • Self-Funded Nursing Care £1,590 – £2,220
    • Self-Funded Nursing Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Care £1,590 – £2,220
    • RESPITE Self-Funded Residential Dementia Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Care £1,590 – £2,220
    • RESPITE Self-Funded Nursing Dementia Care £1,590 – £2,220

  • Lavender Court fees generally range from £1,590 – £2,220 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Lavender Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Lavender Court Reviews (53)

Total of 53, showing 21-40
9.0

Lavender Court has a Review Score of 9.0 (9.041) out of 10, based on 9 reviews in the last 2 years. Over all time Lavender Court has 53 reviews.

Overall Experience

  • 45
  • 6
  • 1
  • 0
  • 1

Date Published

53
1
1
9
44

Review from Chris P (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has been a dementia unit resident for two years, is well cared for, and mostly happy! Staff contacted us regularly with an update of our relative when she contracted covid in early 2021. The unit staff are dedicated, friendly, and approachable. Telephone contact to the care home has been/still
is quite problematic. It is very frustrating in having to redial sometimes up to ten to fifteen times when the answerphone states no - one is available (with no facility to leave a message/return to the main menu for another option), or the call is eventually answered by another unit who are unable to help. The frustrating result is to send an email in the hope that relevant supervisor (s) are on duty. The telephone issue has also been mentioned to us by outside agencies, not ideal when more urgent contact is needed. However, it is currently easy to speak with staff face to face on an actual visit regarding any concerns. We feel we have a very good rapport with the dementia unit staff and appreciate their honesty and help in coping with issues surrounding dementia.

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Review from A M (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication is a real problem for Lavender Court between the home and the resident's relatives. During the pandemic shutdown, only one phone line was accessible to call into the home to speak with relatives, leading to blocked lines, and once through, only one mobile phone was available for the home.
Also, issues and moves of residents were made without consultation with the next of kin. Sign on from door out of date, answer machine messages out of date. People/staff in charge of residents changed regularly without notification. Communication is key for the resident's relatives, it appears there is no planning for this vital part.

Reply from Orla Dennehy, Marketing Support Lead at Lavender Court

Many thanks for taking the time to leave a review for Lavender Court. We were sorry to hear of your concerns and are grateful that you have given us the opportunity to address these with you over the phone. We look forward to speaking further with you about the improvements we are putting in place, on your next visit to the home.
Best regards, Somerset Care


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Review from Malcolm (Husband of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant care home. Satisfied with the care received and would recommend it to others. The staff here are very friendly and always polite.

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Review from Paul B (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Court Carehome in Taunton has a warm, comfortable atmosphere. It is a 'home' rather than an 'institution'. The staff are professional and compassionate. They know our mother well and all of them greet her by name. The supervisors are alert to problems and deal with them quickly and efficiently.
The families of residents are treated with respect and are kept fully informed. Sometimes covid19 rules have been applied in a pedantic way when common sense and pragmatism would have been better. However, staff have been heroic in difficult circumstances.

Reply from Somerset Care, Somerset Care at Lavender Court

Many thanks for your kind feedback about Lavender Court - we are glad to hear that your mother feels at home and is well-supported. We can understand that sometimes the government guidance around Covid-19 can feel restrictive, however, by following this we are doing everything we can to keep our residents safe. The welfare of those in our care is always our top priority. Thank you again for taking the time to leave feedback.
Best regards,
Somerset Care


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Review from Jane A (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spend the last two years of her life at Lavender Court and I am certain they were the happiest of her entire life. She was warm, clean, well-fed, and cared for with the utmost devotion - far better than any of her family could have done. I am eternally grateful to all the staff for their care
of her.

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Review from Jane S (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the warm welcome and efficiency with which my father was accepted into the home. It was difficult for him being transferred to a new environment for his end of life care, but all the staff were amazingly supportive and caring. They kept me up to date with events via regular phone
calls and were very courteous and helpful at all times. The atmosphere is efficient, friendly and very caring all round - a big applause and thank you to all who make this happen.

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Review from Patricia S (Sister of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visits to Lavendar Court I have always found the staff to be friendly and efficient. I also feel they have handled the situation very well in the current pandemic. Parking has become a problem even more than usual, but I appreciate this is a lot to do with the current upgrading.

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Review from Patricia E (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the nursing staff who looked after my mum in her final weeks of her life. The care was excellent, very caring and they let our family see her at any time, with thanks.

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Review from Sandra H (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lavender Court for some time now. She is very happy there and we cannot imagine her being anywhere else. Her room is very cosy and she loves it. All the staff are very caring and friendly and they go out of their way to make sure Mum has everything that she needs and they keep
in touch with me regularly. All I can say is thank you to all concerned for providing an excellent service.

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Review from M W (Daughter-in-law of Resident) published on 31 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I needed to let others know about the great work the team in the residential section of the home have continued to provide, high standards of care and support to my father-in-law. During these difficult months of covid-19 the team have worked hard to ensure he has been able to continue to have
contact with us his family across the world. Great organisation to ensure the whole family could be present on his birthday via skype to sing happy birthday and have some great banter.
Keeping me informed of any changes and how we can help to maintain his wellness has been at the forefront of the great care the team has provided.
We cannot thanks everyone enough from the reception team through to the direct care team thank you.

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Review from M H (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to write to say what an outstanding member of staff has looked after my parents. He looked after both my mum and dad in the home and he was caring and thoughtful in everything that he did for both of them. During the Coronavirus, he kept me updated on my mum’s progress when I was unable to visit
the home. Anyone who is fortunate enough to have a member of their family looked after by this carer will know that their relative is given the best care in the world. He is a real asset for the home and I can’t praise him highly enough. Another member of staff who I spoke to sometimes seemed very caring too and also updated me on my mum’s care. My parents were given the best care at Lavender Court, and their carer who works on Petals the dementia ward makes this happen. Thank you for everything that you did for both my parents, I really appreciated it.

Reply from Rachel King, Marketing & PR Manager at Lavender Court

Many thanks for taking the time to review Lavender Court, and thank you for your lovely comments.


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Review from K C (Husband of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding nursing home. The best I have had dealings with over a forty-year period in which parents, relatives and friends have needed to be "looked after" in their declining years. I cannot imagine a better place, because medical care and competence is matched by the friendliness of management
and staff towards residents, relatives and visitors alike. Outstanding is its aim and it has achieved it.

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Review from Julie (Friend of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism of the staff at all levels within Lavender Court, coupled with their care and compassion to their residents and visitors has been outstanding during the sadly short stay of a dear friend. It was apparent that there is a genuine commitment to ensuring the highest standards of care
and wellbeing and to creating an environment which is friendly, warm and welcoming. Managers and staff alike are to be commended for creating such a special facility. The only reason for entering a 'don't know' response to questions simply reflects that the circumstances were such that they could not be taken advantage of but I've no doubt that these too would reflect the high standards in every other aspect of the home.

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Review from Sue N (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, somewhat reluctantly, went to live at Lavender Court just over two years ago, when she became too frail with dementia to continue living alone. After a few months' transition, she settled well and became friendly with staff and other residents, and began to join in with the activities. I
cannot praise the care she received sufficiently highly; the staff were unfailingly kind and helpful, and they were assiduous in calling for medical assistance when required.


Perhaps unusually Lavender Court seems to have a core of long-standing staff members who set the tone for residents' care. The home is invariably clean, residents' rooms are regularly deep-cleaned, and staff genuinely have the residents' interests at heart.


My mother died at Lavender Court recently, in the only home that she could remember, and I shall be forever grateful that they were able to look after her with real compassion in her last days.


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Review from Jane P (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Lavender Court in late April early May for 3 weeks. The service received was excellent. Mum was made to feel welcome and looked after so well that she is looking forward to staying again. The staff are all very kind and patient, the rooms are clean and the food is the best quality.
I would happily recommend this home to anyone looking for a care home for a relative.

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Review from Eileen D (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Court is a lovely place. Staff and care could not be better. I have food problems and everyone is looking after me. I thank God I have no worries any more. Before coming here all I wanted was to end my life. I now know with the proper care which I have here, life is still worth the effort.

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Review from Patricia L (Partner of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Lavender Court for nearly 6 months and he had the best care anyone could wish for the staff are amazing and was there for him right to the end of his life.

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Review from Jane B (Relative of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides wonderful care. My mother was very reluctant to consider being looked after but the staff were so welcoming and caring she quickly wouldn’t think of living anywhere else. There are plenty of activities and the food is very good. Senior staff are always willing to talk to family members.
I could not praise the teams who work there highly enough.

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Review from D S (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier, the staff are fantastic. My father is very happy here. The staff make this a special place.

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Review from P H (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is on Poppy and all staff that I have come into contact with have been very caring, kind and extremely sympathetic to her needs. Mum had her 100th birthday recently and it was so nice to see all staff join in to celebrate with her. A lovely party and a truly happy day for her.
The nursing staff
and carers are very friendly and treat mum with empathy and we are happy knowing she is in such a caring environment. We have always been kept up to date of any problems that have occurred. You should be proud of your team of staff.

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Current Review Score: 9.0 (9.041)

Overview of Review Score

The Review Score of 9.0 (9.041) out of 10 for Lavender Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Lavender Court is calculated as follows: ( (67 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 103 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for Lavender Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 9 Positive Reviews ÷ 17 = 0.529

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Michaela

Michaela Cooper

Job Title: Registered Manager

Lavender has a dedicated, caring and happy team who thrive on their dedication to their job roles and to care for our residents. We have a very friendly environment and do our best to always make you feel welcome.


Lavender Court has a lovely open courtyard area which can be used at any time by residents along with other outside garden areas, and we enjoy hosting some brilliant events in this space. The home is situated next door to a Lidl and very close to pubs, takeaways and Taunton town centre – our residents and their relatives make good use of these facilities.


We have a team of four activity coordinators who are so enthusiastic in ensuring we have lots of activities available at Lavender Court, along with outsourced entertainers and theatre productions. We also try and accommodate as many outings as possible to garden centres, cafes, going into town, walks around Hamilton Park and going to events such as the Taunton Flower Show.


I feel very proud and grateful to be the Manager of Lavender Court.