Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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9.9 132 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided by Winchester Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Tatpati (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (103)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Winchester Heights Care Home - Avery Collection Reviews (132)

Total of 132, showing 1-20
9.9

Winchester Heights Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 132 reviews.

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Review from Lorna P (Relative of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother came to Winchester Heights in rather a rush as she had become increasingly frail and nervous. The team there were amazing at making her feel at home. We had a long journey from Penzance and could not tell them when we would arrive however the care manager changed his shifts to be there
to greet us and make sure my godmother had all the equipment, medical care etc. she required. The care team were so friendly and reassuring and the management knew the residents as individuals.

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Review from S S (Friend of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winchester Heights Care Home is a very professional and friendly care home. Nothing is a problem and you feel very comfortable having someone you care about being looked after by them.
I have experienced many care homes and Winchester Heights wins hands down.

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Review from Barbara T (Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here and the staff are very kind. My room has a lovely view of the garden and the food is very good.

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Review from J M (Friend of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the quality of care we have experienced. It is noticeable how well the residents are cared for and we would particularly note the home's cleanliness and how friendly and approachable the staff are.

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Review from J P (Son of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We booked my Mum for a respite stay at the Winchester Heights Care Home, she has dementia and is in the Willows. On visiting we can see that she has loved every minute of her stay so far and is enjoying her stay and seems the most relaxed I have seen her in ages. I would recommend this care home and
the atmosphere and lovely caregivers and the team at this care home for their help and caring for my Mum.

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Review from Brian S (Nephew of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has now been a resident in Winchester Heights since October 2023. All I can say is that the whole experience for both her and ourselves has been exceptional. The best compliment I could give is that if I should need their services (hopefully never) I would insist that I was placed there. It
truly is a 5-star establishment.

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Review from L B (Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago I took the decision to move from the house I was born in and come to Winchester House. From the moment I first visited I felt a friendly and welcoming atmosphere and a sense of community. Since moving in, I know that to be true. I love my room and the way my independence is supported and
encouraged. I do enjoy the activities, particularly art, live music and talks. A lot has changed and not everything is perfect but the staff are wonderful, I'm happy, safe and well cared for.

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Review from Jeremy C (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank all members of staff enough for their kindness and help in accommodating our relative at very short notice and helping her to settle in such a safe, warm, friendly and welcoming environment.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

Hi Jeremy, it is our pleasure to have her as part of our family here at Winchester Heights and we are really pleased that she has settled in so well in a very short period of time.


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Review from J R (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been extremely welcoming to my Dad and have helped him to settle in quickly and feel at home. Winchester Heights is a lovely, friendly place to visit. We have been particularly enjoying having a cuppa in the beautiful garden as it starts to get warmer.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you so much, it is great to see how well Dad has settled at Winchester Heights. Hopefully, we will have a good summer for you both to enjoy lots of time together in the garden.


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Review from Carole M (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winchester Heights is a lovely place to live. My mum settled in extremely well and has had a new lease of life these past four months. Absolutely all the staff are very friendly, helpful and attentive and work together to create a warm, happy atmosphere. The reception team are very welcoming and can
help you with anything! The activities staff do a great job of organising a wide range of fun sessions and interesting outings in the minibus. Mum has tried lots of new things, made new friends and had a laugh in the process. The food is very good, nicely presented and with lots of choice and flexibility. Care staff are kind, respectful and thoughtful, remembering the little things in life. The management team are also very visible. A couple of issues I raised were dealt with quickly, efficiently and with positive outcomes. In short, Mum is happy so are we. I couldn’t have chosen better and feel as much a part of the place as she does!
Oh and the coffee and cake is very good!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

We are so grateful for your lovely feedback, Mum has become a big part of our Winchester Heights family and I am so pleased she is embracing her life here. I will be sure to share all your comments with the team.


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Review from W C (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Winchester Heights extended for four months, during which we were able to observe the quality of the care and nursing at close quarters and to get to know many or most of the staff and the management team. We were impressed with every aspect of the operation, with the calm dedication
of the whole team and would have no hesitation recommending them to anyone seeking either respite or permanent care.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

Thank you very much for your lovely feedback. We are privileged to have them both here. They will definitely be missed not just by the team but the other residents too.


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Review from Rosemarie R (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you walk through the doors you can sense the lovely atmosphere here. My mother moved to Winchester Heights in June 2023 at the age of 96 and we've been extremely happy with her care. The care staff are kind, patient and positive even under the most difficult of situations. Mum is lucky enough
to have a room with doors opening onto the pretty garden and a lovely view from her chair. The activities team do a magnificent job of offering an array of things to do: exercise classes; flower arranging; bingo; art classes; pamper sessions; quizzes - even a making mojito session! Entertainers visit regularly to sing or give concerts and there are regular trips out. Communication with relatives is excellent and management is always willing to listen, take on ideas or iron out problems. The ladies on the reception desk are wonderful. I would not hesitate to recommend this home.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

We are so pleased to hear your lovely feedback and grateful for the suggestions. As you know you and mum are both part of our family here.


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Review from J B (Respite Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoyed my four and a half week stay. Residents and staff made me feel very welcome. There was varied entertainment every day and I shall miss the friends I made.

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Review from E J (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative resided at Winchester Heights for a brief period but during that time he could not have had more care and attention from the wonderful staff.
All members of staff bent over backwards for him and the family during a difficult time, just wonderful.
The organisation were excellent at helping
to transfer from hospital and made the entire experience a lot easier.

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Review from Gill H (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winchester Heights have been so caring of my Mum. All the staff treat the residents like family and encourage the residents to join in with activities of their interest. Family members are welcomed and encouraged to join in with entertainment.

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Review from Fiona S (Friend of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great friend of ours was a resident in Winchester Heights (formerly Sunrise and Signature) for several years. During this time he became increasingly disabled, eventually being bedridden. I visited him regularly, about once a week. At all times I found that the carers looked after him very well, with
professionalism and cheery empathy. As a visitor, I found the staff always most helpful to me, and after time I regarded some of them as real friends.

Reply from Michelle Japlit, Manager at Winchester Heights Care Home - Avery Collection

Thank you so much for the lovely feedback to the team and for the card that you have given to us.


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Review from J J (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winchester Heights is an excellent care home.
The staff are very kind and caring.
A variety of activities are available each week, as well as a beautiful garden to sit in.
My mum was well looked after during her stay here.

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Review from Malcolm H (Power of Attorney of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, compassionate and interested staff.
Very good nursing with good relationship with local GP practice.
Very friendly atmosphere and excellent cuisine by experienced chef.
Well appointed public rooms offering relaxing setting for residents and guests.
Well organised and full activities
programme.
An all round supportive operation that gave me confidence as a power of attorney that that my friend was being well looked after.

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Review from Adrian Y (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature has been brilliant at looking after my father, and he was not an easy man. One gentleman, in particular, was amazing and couldn’t do enough. The care and attention the team offered, especially as my father's health declined, were wonderful, and I couldn’t have asked for more. Thank you to
all the team.

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Review from V M (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Signature made Mum’s difficult transition from independence to care home life very smooth. I have nothing but praise for the Signature Winchester team - whether care and nursing staff, activities’ organisers, reception and housekeeping, catering etc. The facility is clean, comfortable
and very pleasant to visit. The food is good too!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your feedback, we are so pleased that Mum has settled well into her new home. I will be sure to share your comments with the team.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (220 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 233 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.971 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.


Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.


Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.


Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager


Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.


Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.


Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.


Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024

Frequently Asked Questions about Winchester Heights Care Home - Avery Collection

What types of Care is Winchester Heights Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Winchester Heights Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Winchester Heights Care Home - Avery Collection have?

There are 103 Single Rooms.

What are the Facilities & Services at Winchester Heights Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Winchester Heights Care Home - Avery Collection to the centre of Winchester?

1.5 mile(s) as the crow flies, distance by road may be significantly further.