Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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9.9 132 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided by Winchester Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Tatpati (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (103)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Winchester Heights Care Home - Avery Collection Reviews (132)

Total of 132, showing 21-40
9.9

Winchester Heights Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 132 reviews.

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Review from Helen W (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in for respite care but decided within days that she would like to stay permanently. She feels like she is living in a 5-star hotel. The food is lovely, and the room is spacious, bright and homely now she has her own photos and ornaments.
As a carer, I can rest easy knowing that she is being
cared for 24/7 and any emergencies will be dealt with by carers or nursing staff, who are all helpful and friendly.

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Review from S L (Son of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home earlier this year.
The whole process was extremely well handled by one lady, and at all times, her main concern was about Mum.
All the staff we have met are very friendly.
Mum is regularly checked on and was immediately made to feel at home and involved.
The care and attention
given to Mum have been excellent.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words, we are so happy to hear how well mum has settled into her new home here at Signature Winchester.


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Review from Ken D (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who suffers from dementia, struggled with the need for care, but despite his reluctance, the staff at Signature at Winchester welcomed him with open arms. They helped him adjust to his new home whilst providing the perfect level of care for his needs. They quickly assessed what was important
to him and that he made the most of all the services that signature had to offer. He likes his room, the garden and the meals. He has even put on weight and frequently tells me how pleasant the staff and other residents are. I cannot recommend them more highly.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for sharing such lovely feedback; it is so nice to know that your father now considers Signature his home.


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Review from D C (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been very well cared for in Signature Winchester since February 2022. Reluctantly, we have needed to move them closer to family as we no longer have a base near Winchester.
All the staff have been very supportive and flexible in cheerfully managing their care. As a family we can't
thank you all enough for looking after them so well.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

It has been a pleasure looking after your parents these past 10 months, we were sad to say goodbye but wish them well in their new home where they can be closer to family. Thank you for all your kind words which I will share with the team.


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Review from G R (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the standard of care our mother had during her respite stay.
Everyone was so kind and caring.
Although reluctant at first, Mum enjoyed her time with Signature immensely and would have no hesitation in going back for another stay.

Reply from SIgnature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

We are so glad to hear about your mother's positive experience at Winchester and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members.


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Review from H W (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All contact with the care home was professional, respectful and kind. Nothing was too much trouble. The carers were competent and empathetic and were interested in the residents as people. The receptionists and all management staff were welcoming and friendly. The facilities, outings and entertainment
were amazing, meals of a very high standard and the rooms very well equipped and clean. The home felt very safe, beautifully presented and well run.

Reply from SIgnature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Winchester. Your feedback is important to us, as is the care and well-being of all of our residents.


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Review from Janet K (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a lovely respite stay at Signature.
The staff were all really helpful and supportive.
Mum was looked after very well and regained some of her strength and mobility.
The room that she had was very pleasant and had plenty of space.
Mum joined in with some of the activities, although she was
a bit restricted being deaf.
I would recommend Signature and the staff to others.
Thank you!

Reply from SIgnature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to review Signature at Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We're delighted to know your mother felt comfortable and welcomed during her stay.


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Review from P B (Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care for my stay.
I couldn't fault it.

Reply from SIgnature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Winchester and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members.


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Review from V H (Great-Niece of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care all-round.
All staff extremely helpful, attentive and caring.

Reply from Signature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

The team here at Winchester would firstly like to thank you for your kind words. We are so glad to hear about your positive experience as a team, we work together to provide the best experiences for both our residents and family members.


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Review from J C (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature is a home that we, as a family, can trust Mum not only has her needs met, but it is where Mum is genuinely loved by the staff.
Mum enjoys her room with a view over a beautiful big garden. She has an en-suite bathroom.
Mum began living downstairs, and now she lives upstairs in Reminiscence.
When Mum moved to a room upstairs, it was such a smooth transition, thanks to the staff who moved everything for us. My sister and I stayed with Mum for lunch, and when we saw the new room, everything was arranged in her room like her room downstairs. Mum felt at home immediately! We were delighted!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your lovely comments about the care mum receives at Signature at Winchester. We take great pride in providing high-quality care and facilities to make a difference in our resident's and their families lives. Your feedback is important to us, as is the care of your family.


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Review from Nicola L (Power of Attorney of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several care facilities in Winchester, I decided to place a 90-year-old lady with Signature for respite care after cataract surgery. Initially, this was for four weeks, but they were so accommodating and flexible that this extended several times to suit our needs. She suffers from short-term
memory problems, but this was compassionately managed so that she settled in well and was never overwhelmed or lost within the home. She was encouraged to take part in all the activities and made some good friends whilst staying there. Her initial fears about what a 'care home' would be like were blown away at the initial visit, and Signature is as far away from the stereotypical 'lino and cabbage' as is possible to be. We found it really is a 21st Century place to stay. She really enjoyed the restaurant meals, and it was nearly impossible to find her in her room to take calls on her room phone as she was always doing something enjoyable. I cannot thank them enough.

Reply from Signature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives.
We are so glad to hear about your positive experience of and thankful for your kind words.


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Review from Shaaron M (Daughter of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been resident at Signature (from March 2022), we have been very impressed with the kindness shown, the level of care provided and the attention that she has been given. She has been supported and encouraged to make like-minded friends, as well as join in activities that might interest
her.
Mum seems to have settled in really well, and we feel confident that she is receiving the care and support that she needs, which gives her close and loving family peace of mind.

Reply from SIgnature at Winchester, Customer Team at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your mum's experience of Winchester. We know she will continue to be taken care of because Signature care teams take great pride in providing high-quality care and facilities to make a difference in our resident's and their families' lives. Your feedback is important to us, as is the care of your family.


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Review from B H (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to everyone at Signature for looking after my mother during her recent respite stay. We have all been very impressed with the teamwork, enthusiasm and responsiveness shared by all the staff. My mother has enjoyed and benefited from her break, and we have the highest admiration for the high-quality
care that she has received.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind feedback. It was a pleasure having your mother stay with us, and we wish her all the best in her new home.


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Review from K S (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Signature about 9-months ago. Whilst it was a big transition, he settled in well largely due to the kindness of all the staff. This includes not only the care and nursing staff but all involved in providing an excellent care experience. You are always greeted with a smile and a friendly
word from whoever you encounter. The environment is welcoming and calm. Communication is good with staff being readily available to speak face to face and also communicate by phone and email. Dad is treated with compassion and respect. The liaison with local GPS is excellent. Huge thanks for all you do - it is greatly appreciated by all the family.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your review, it means so much to the team to receive such lovely comments. Your dad is such a charming gentleman, and we are all very fond of him.


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Review from Liz R (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is now a regular short-term respite resident at Signature. She looks forward to her stay and enjoys the companionship, activities and care from the friendly staff that she receives. As a family, we are happy in the knowledge that she is receiving 24-hour good quality care in lovely surroundings.
Her dietary needs are well accommodated, and now the weather is better, she enjoys little strolls in the garden.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your feedback, Liz; we always love it when mum comes to stay with us. Looking forward to welcoming her back again very soon.


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Review from C M (Niece of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received from Signature was exemplary throughout her years living there. All the staff, not just the nurses and carers, were patient, kind and thoughtful towards her, and made her difficult last months as comfortable and easy as possible. She was shown genuine love and compassion,
whilst high nursing standards were carried out. As a family, we were welcomed to visit her and sit with her as much as we wished. Communication with staff was good, and we feel that she had the peaceful end of life that she and we wanted. Grateful thanks to all at Signature from all her family and friends.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you very much for your kind review. It really was a pleasure to know your Aunt and a privilege to care for her. I will certainly pass on your comments to our team.


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Review from Emily B (Granddaughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandmum is here, and she appears to be so happy. She has made a lot of friends and gets on so well with the staff. She loves going into the garden looking at the flowers, as she was a keen gardener.
She also loves the food, especially the fish and chips on Friday!

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery Collection

Thank you for your lovely feedback. Now that Spring is here, I hope she gets to enjoy lots of sunny afternoons out in the garden. So nice to hear that she is happy here at Signature and has made lots of friends; I know all the staff are all very fond of her too.


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Review from C H (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a true 5-star, truly outstanding in every way. My mother was admitted to Signature last year with advanced dementia and frailty. From the beginning, she received compassion and understanding. She was allowed to be herself; they respected what she wanted, not just what they wanted and
supported her.
Sadly as Mum regressed, she required more nursing, at Signature, they were able to do this and do it excellently. When she passed, she did do so with music and her family around her in a facility that she was familiar with, not having to be moved on to a hospital where the access would have been very restricted at this time. At the end, we were allowed in to sit with her for as long as we wanted, day or night. We said goodbye in the best possible way.
The support we ourselves received through this sad process was outstanding. Very compassionate.
There are not enough thank yous that I can say for what everyone at Signature did for Mum.

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Review from Jennie P (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mum has been so very fortunate to have received the most wonderful, kind and considerate care. As a family, we have been so impressed by the quality of resident centred care that has more than met all her health needs and kept her so safe and well.
All staff have taken time to listen
and understand my mum’s needs and ensure that she felt settled and at home.
I have observed excellent leadership and a very high standard of communication that has ensured my mum received the best care possible and our family so well supported.
All staff have taken the time and to try to establish a trusting relationship so my mum felt at ease and at home. The kindness and care shown to my mum have been outstanding.
The home is just so beautiful, warm and welcoming .
The standard of food is excellent. The catering staff and management is high class. It was so apparent how much care has been taken to provide the very best nutrition for the residents.
Enormous thanks.

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Review from David R (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved to Signature five years ago, and sadly mum passed away in 2019, and my dad in early January 2022.
The quality of care has been superb, and my dad has been looked after with compassion and love. He thoroughly enjoyed the companionship of residents and staff alike, and fully
engaged with all the activities on offer. It was never too much trouble to provide any new activity which might promote interest for my dad or other residents.
My dad particularly enjoyed the gardening club in the summer and was able to grow plants, which he had enjoyed doing prior to the move from his home in Essex. He regularly exercised on the cycle in front of a large screen, which took him to places across the world which he would have delight in telling me when I phoned him each evening.
My wife and I were always welcomed at Signature, and nothing was ever too much trouble. Thank you to everyone at Signature for all they did to ensure my father was happy and secure.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (220 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 233 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.971 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.


Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.


Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.


Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager


Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.


Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.


Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.


Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024