Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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9.9 132 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided by Winchester Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Tatpati (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (103)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Winchester Heights Care Home - Avery Collection Reviews (132)

Total of 132, showing 41-60
9.9

Winchester Heights Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 132 reviews.

Overall Experience

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Review from E S (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into a care home in 2021 was a complete change to my lifestyle. I was a little apprehensive but now feel so much at home here, and that's thanks to all the staff for their excellent care and kindness. I am happily settled here and enjoying my new life.

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Review from Daniel M (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Sunrise for just over 10-years. Throughout that time, he was treated with love, compassion, and above all, dignity. As he undertook his journey along the dementia pathway, he was accompanied each step of the way, and although painful to see his gradual deterioration, we were always
incredibly thankful that he was looked after so well.


I will never be able to thank the staff enough for how they cared for him - it is truly a special place, and I would have absolutely no hesitation in recommending anyone to go and visit and see for yourselves what a wonderful facility it is.


Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you, Daniel, for your wonderful review of our services. I know that all the team in Reminiscence will agree with me that “Dad” was very special to us, he was with us for such a long time, much of that time continuing to do the things he loved to do, running, watching sports and playing the piano beautifully, my first experience of his skill on the piano was one of disbelief, I thought he was a CD playing!
He really was a pleasure to care for with his cheeky sense of humour. You, as a family, were just delightful to work with, and we thank you for trusting us to care for such a very special man, father, brother and grandfather.
We look forward to seeing you again for a coffee!


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Review from Duncan M (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Sunrise of Winchester almost 10 years ago. He has been looked after with compassion, with extreme care and with no shortage of humour for his entire stay. He has always felt safe and has made friendships with staff who he trusts. We, his family, have also been extremely happy with
the relationship we have developed with Sunrise; nothing has been too much trouble and our feelings and wishes, as well as Dad's, have always been considered. We have already recommended Sunrise to friends and will have no hesitation in doing so again.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Jonathan S (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents found the transition tricky, especially my mother whose mind sadly went downhill fast on arrival, such was her disorientation. However, Sunrise of Winchester could not have been more supportive and knowledgeable in how they handled her, my father and their separate requirements. The medical
cover, as far as my inexpert eye could judge, was spot on.
I really want to stress how expert they were at judging their care on the palliative pathways, they both died this year aged 100 and 97. I am only aware of Sunrise suffering 2 deaths from Covid. Yet this was achieved whilst still allowing enhanced visitor status throughout, so both my parents were seen twice a week in person in their room by me or one of my brothers, no plastic screens but real physical contact. I cannot stress how important this was as they both came to the end of their lives. Sunrise showed real judgemental courage in being permissive whilst other care homes seemed total exclusion zones. Thank you Sunrise.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends. Our team here have developed creative ways to keep our residents entertained and stimulated, and feeling connected during such a difficult year. Your recognition of this is appreciated by the whole team, and your parents will be deeply missed by all our staff and residents in the community.


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Review from Charles S (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved to Sunrise in 2015, and both died this year.
The care and attention that they received, particularly in their final weeks and months when it was needed most, was quite exceptional. It was quite apparent that the staff were not just 'doing their job' but genuinely cared for their welfare.
Sunrise made every effort within the rules to allow us as their immediate family to have access to them, especially in their final days.
In short, we were greatly reassured that having taken the momentous decision to leave their family home for many years, they were definitely in the right place. A huge thank you to all concerned.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

It was a pleasure meeting and caring for your parents, such a dedicated couple you could ever wish to meet. The pandemic has affected us in ways we would never have expected, and knowing that we were able to support you all in spending precious time with your parents, especially nearing the end, has been very important. I know the staff appreciated the respect shown to them by yourselves and your late parents, and we thank you for your kind words of support.


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Review from Susanne J (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted we are with the care you and your staff give our mother at Sunrise of Winchester.
The pandemic has been the most trying of times, and despite this, your staff have remained loyal, dedicated, cheerful and extremely kind and professional. Images from around the world showed sometimes
abandoned care home residents, as terrified staff stayed away. That has never been the case at Sunrise - your staff are simply amazing in the way they placed ‘duty’ above personal safety, and this is something I will never forget. And not only are the staff ‘present’ at the home, they truly work hard to make the residents feel happy and safe. Quite an achievement!
My mother is so happy at the home - something she misses no opportunity to tell everybody. The home offers her a great combination of activities when she wants to join in, or private time in her own room when she prefers to be alone. Mum loves the food, the companionship, the safety and the security that the home offers her.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you. We believe we have a fantastic team here at Sunrise of Winchester, and your recognition of this is appreciated by every member of our team.


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Review from Liz F (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so very, very much for your continued care and support, not only given to Dad but to my sister and me also.


The path that Dementia has taken Dad on was all so frightening and daunting for my sister and me, and your help, understanding and patience meant the world to us. We couldn’t

have got to where we are now without it.


The same is said to all the management, nurses and carers, chef and concierge that have looked after Dad when we couldn’t. The sacrifice’s some of the staff had to make during Covid to ensure they were able to continue their job hasn’t gone unnoticed.


The love, compassion and fun were given to Dad during his stay gave my sister and me peace of mind that Dad was being cared for and allowed us the luxury of continuing with our lives and having the quality visits and time with Dad without the day to day distress dementia brings to a persons life.


Please share our thanks with the team; you are all amazing!!


We wish you all the best, and thank you!


Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Rebecca C (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed a safe haven whilst we arranged for her to move closer to her family following a number of medical problems, so she came to Sunrise of Winchester for respite care.


She was well looked after, and her mental and physical conditions improved, as well as putting back much of the weight

she had lost. Knowing that she was in good hands took away a major worry from my life whilst I arranged long term sheltered accommodation near to where I live. Thanks to the excellent care, she is now in a mental and physical state to be able to start living independently again.


Sunrise is slightly more expensive than some other care homes in the area, but the extra cost was money well spent to get her life back on track.


Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.


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Review from Chris M (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank all the staff of Sunrise Winchester, both past and present for the care they have taken of our father over the last 10-years.
Dad originally came to Sunrise for a two week respite period, but circumstances took over, and he became a permanent resident. Although Dad didn't choose his room, he
enjoyed the view over the garden and the afternoon sun. He soon recognised the opportunity to live independently with the comfort of care. He quickly settled in, taking an active role in the Sunrise community and becoming one of the residents on the committee.
As Dad required extra care, Sunrise staff were always on hand to help to look after his medical and personal needs. A special mention must be made of how Sunrise handled the challenging Corona year. Although it was frustrating not being able to visit in person, it was very comforting to know that all possible precautions were being taken to keep him safe and the virus out. Thank you, Sunrise, on Dads behalf.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.


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Review from Tessa G (Niece of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely aunt spent her last four years at Sunrise in Winchester, first in Assisted Living and then with the Reminiscence team. Everyone was so friendly, cheerful and kind to her, respecting her dignity as her health declined and keeping us informed of her condition. She often told me how safe and
comfortable she felt in their care, which gave us tremendous peace of mind.


In previous years, my father and my uncle were also cared for at Sunrise during their final months/years. It was particularly heartening to see how many familiar faces were still within the team over the years. They all do a wonderful job, and it has been a great comfort to us knowing how well they were all cared for during their respective stays.


Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Jeanette C (Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my staff, am stronger, feeling better and am going home. The kitchen staff have been very good at getting me small meals and getting me eating again.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


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Review from P H (Wife of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who had dementia, only spent 23 days at Sunrise. However, I shall forever be grateful we were able to be close to each other every day for those last three weeks of his life, as a result of the enlightened enhanced visiting policy. The director of community relations was both kind and expeditious
in making the arrangements for my husband to be transferred from hospital to Sunrise. I was impressed throughout his stay by the professionalism of all the care staff who looked after him and handled him with such tenderness, dignity and compassion ensuring he was as comfortable as possible. They were also patient in feeding him, taking as much time as was needed. Nursing staff and managers ensured that his last days were calm and peaceful. His daughter and I were treated with kindness by all staff including the concierge at our daily visits. It was all such a comfort and made a great difference after not having been able to be close to him for the first seven months of the pandemic.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you so much for such a wonderful review of your experience here at Sunrise of Winchester. To hear that our team made such a difference to both you and your Husband in the final stages of his life is heart-warming. Thank you so much for taking the time to let the team know how much their support meant to you at such a difficult time; we really do appreciate it.


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Review from Gillian B (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Sunrise Winchester for a respite period. The atmosphere in the building is more hotel-like than a care home. The admission was extremely quick and efficient, and the staff on her arrival were very helpful caring and kind. I was very happy with the procedures for the prevention of
Covid virus transmission, and the testing procedures were robust.
Any queries I had during her period of time there, were dealt with immediately and effectively, and I felt certain she was safe in their care. Her health certainly improved during the month. I must mention and thank two particular people who were both so kind to my mother during her stay. Thank you. Due to the Covid restrictions, I did not observe the activities or food and drink, nor indeed, any of the main communal rooms of the home.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you so much for taking the time to review Sunrise of Winchester. It is lovely to hear that your Mothers time here has been positive, and her health and wellbeing has improved, we wish her all the best with her move to be closer to you.


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Review from Jane C (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Sunrise as an emergency the week before Christmas and at very short notice. From the outset, all the staff were understanding, compassionate and reassuring. Nothing was ever too much trouble, and no problem ever insurmountable. Mum has settled in well, has a lovely room and company when
she wants or needs it. The standard of accommodation is very high throughout the home, with residents offered a variety of delicious food choices at every meal. I would have no hesitation in recommending Sunrise.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you, Jane, for your review. We are so happy that we have been able to give your Mum a really positive outcome to her stay with us. It can sometimes take a little while for new residents to settle in, given your responses it’s clear that Mum has been very happy with everything on offer from the team at Sunrise of Winchester. Thank you for your recommendation.


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Review from Margaret D (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided Mum was unsafe in her own home and had become quite infirm, still enjoyed socialising and eating out, but was simply unsafe in her own home. We persuaded her to have a month in Sunrise, under the guise of getting her strength back, to see if she would enjoy it but mainly to keep her safe.
It was a transformation and she delighted in the company and activities. She loved having her hair and nails done and actually had them done the week before she died. The staff are all simply brilliant and teased her mercilessly once they knew her character, but she gave as good as she got! When she started to deteriorate the staff were all fantastic treated her with respect and at no time was her dignity compromised. The care towards the end was truly humbling and we simply could not have asked for more. Support for the family was always there and totally non-judgemental. It was a very hard decision to put Mum in a home but I truly believe she would agree it was the right thing to do.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your Mother had such a positive experience of the home and this extended to family members and friends.


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Review from Pat H (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sunrise Care Home in November 2019 at the age of 96 having lived independently until she became ill the previous July. The staff have shown care and consideration, warmth and friendliness throughout. Nobody talks down to her.
In May, my mother's health was obviously going downhill
a little which culminated in her suffering a stroke. But due to the watchful eye of the medical staff and the team in general, she was found very quickly and admitted to hospital. She has made a reasonable recovery but has lost a little more of her cognitive ability including her vocabulary.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Winchester and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Susanna M (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise have managed the pandemic admirably, providing as many methods as possible to contact my mum and looking after the residents with such empathy and care despite such difficult circumstances. What has meant most is the sacrifices individual staff members have made working longer hours and shielding
themselves from the outside world to reduce risk to residents.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Lisa (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise Winchester reacted extremely quickly to the threat of the COVID-19 virus, putting measures in place even before lockdown was declared nationally. Visiting was reduced to protect the vulnerable residents, but I received updates from the Winchester team and more widely from Sunrise. Initially,
the residents were COVID-19 free and whilst they were kept very busy with activities, the regular video calls with my mother helped put my mind at ease. Even after the virus affected some residents the staff stepped up again and worked so hard to get on top of the infection. I know that they have gone above and beyond what is expected; with some moving into the home and many working long shifts and more days a week than normal in order to avoid the need to employ agency staff who, by the nature of their work, could transmit the virus between care homes. I will be eternally grateful to these wonderful, dedicated, and caring Sunrise staff who risked their own safety to care for the vulnerable. Thanks.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Wendy W (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents moved into Sunrise they and myself have had excellent support and care.
Now it's just my Mum the level of help and understanding, especially over the last few difficult months, has been brilliant.
Mum has been kept company and entertained.
They have now organised a way for us to
visit in a safe manner which lifts everyone's spirits.
I feel happy that my Mum can live in a happy, safe environment.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Peter H (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team at Sunrise Winchester for the wonderful job they have done caring for my mother who suffers from dementia, it has been a very testing time for them during the pandemic and they have really risen to the challenge and they have gone above and beyond the call of duty to keep
everyone safe and well.
Thank you so much it really is appreciated by our family.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (220 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 233 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.971 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.


Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.


Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.


Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager


Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.


Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.


Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.


Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024