Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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9.9 132 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

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Care Provided by Winchester Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Tatpati (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (103)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Winchester Heights Care Home - Avery Collection Reviews (132)

Total of 132, showing 61-80
9.9

Winchester Heights Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 132 reviews.

Overall Experience

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Review from Caroline (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been bowled over by the commitment and care the staff have given to my Mum during the coronavirus crisis. Even going out of their way to organise weekly FaceTime calls so that Mum and I could easily keep up regular contact and ’see’ each other. Nothing has been too much trouble and the staff
haven't complained despite being in such a challenging situation themselves. They have taken great care with safety procedures and shown a lot of patience and resilience from day one. I am full of respect and gratitude. Thank you!

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. Your recognition of this is invaluable to our team, thank you.


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Review from Jo A (Niece of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My newly widowed aunt moved to Sunrise in June 2019. From the start all staff were kind and caring, taking a real interest in getting to know her. The accommodation, food and activities are wonderful and really helped her to settle. She was able to create a home from home in her room, with her own
furniture and pictures.
She thoroughly enjoyed all the activities, outings, flower arranging, visits from singers, school children, animals - it all made for an interesting and varied life. The family visited often and were always welcomed warmly. The Bistro's endless supply of tea, coffee, homemade cakes is a wonderful place to meet up.
During the current situation, Sunrise was well prepared. The staff have gone above and beyond in caring for the residents - taking a mobile phone to the room so that we could see each other totally amazed my aunt!
Sadly, she passed away last month, but it helps us to know that she was very well cared for and that staff she knew were with her.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester– particularly at such a difficult time. The team here are so grateful that your aunt had such a positive experience of the home, and this extended to family members and friends.


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Review from Jane B (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Winchester has been home for my parents for the last 5 years, until that point they had lived a happy independent life of retirement. We selected Sunrise of Winchester because the senior team were reassuring and addressed our concerns and worries for this rapid change of lifestyle.
Five
years later some of the staff have changed, but the level of support and dignity given, has not. The nursing care has been on the whole excellent and the close proximity to a very good medical practice as well as nearby hospitals means there is strong all round support.
The food has been consistently good to excellent. Menus with wine are varied and interesting, this is not institutionalised food. Afternoon tea and homemade cakes and pastries in the Bistro are legendary.
The activities team are superb, endless patience and creativity.
The facilities and gardens are very well maintained, no nasty institutional odours here!
Sunrise of Winchester has delivered for us.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Winchester we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Review from Caroline M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the period that my father was under the care of Sunrise Winchester, I consider that I came to greatly admire all staff members of this community. Their hard work and dedication and approachable, patient, unflappable manner and professionalism meant that I had no need to be anxious about this not
being the right place for him in his twilight years. It took him a while to settle but he was gently encouraged to participate in activities around the community; little by little he came out of his shell and with their help began to join in and assert himself. Progressively, as his health altered, I felt that he was getting all the appropriate care that he needed and furthermore that the staff were with us every step of the way as his end approached and his treatment plan was altered accordingly. I feel (as I know my sister does also) that Sunrise Winchester became part of our extended family and consequently, I hold them in much respect for the warmth and care shown to my father.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience of Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Penny S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last 2 and a half years in both Assisted Living and Reminiscence and my mother was also at Sunrise for her last 4 and a half years, some time ago. The team provided outstanding care for both of them and unfailing support for our family. The facilities, garden, food and activities
are excellent, especially the bistro which we all enjoyed. The culture is one of respect, dignity and kindness and staff stay a long time and get to know the residents well. I will never forget the tenderness and compassion with which my father was always treated by the dedicated nurses and carers, especially during his last days in April 2020, when exemplary care ensured he was as peaceful and comfortable as possible. My daughter and I were also incredibly well supported by the staff during this difficult time and we have always felt part of Sunrise, being warmly welcomed whenever we visited. Huge thanks to all the team from our family, you are truly amazing in your kindness and dedication.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that both your mother and father had such a positive experience of the home and this extended to family members and friends.


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Review from Philip D (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sunrise of Winchester have been fantastic throughout the current COVID-19 crisis. It must've been a very difficult time for them but they always seem to be putting residents' care first and ensuring that relatives are kept informed of how their nearest and dearest are getting on. What's
more, they all seem to be managing to stay cheerful - or at least to make us feel they are - which must be reassuring for residents. Every time we 'phone to check on Dad we get all the information we need. It's worth mentioning that it's not just the carers who are doing a great job. The staff on the 'phone at reception are very welcoming and whoever's been in charge of ordering supplies of PPE also seems to have done a great job in securing what's needed by the staff. All-in-all we couldn't have been happier with, or more reassured by, the way this terrible situation has been handled by all concerned. Sincere thanks to everyone.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home. Your recognition of this is invaluable to our team, thank you.


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Review from Freda P (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been helped to feel very welcome here and I am well pleased with the big window and 'green' outlook that I have here.
There seems to be a general feeling of friendliness between staff/residents and it has been quite a pleasant experience for me so far, especially as my husband had died just
a few months before I came to reside here.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester. This positive feedback is greatly appreciated by everyone in the community.


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Review from Kathleen B (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely kind and friendly. It is more than just caring, they become good friends too.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Edna D (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise is a pleasant place to live, with lovely gardens and facilities. There are always things to be enjoyed when we have special occasions to celebrate. Despite these very difficult times, the staff are always cheerful and helpful and we are very lucky to have them.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Winchester and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Andrew O (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in North Wales and wanted to be close to us so we did quite a bit of shopping around with her. After a lot of searching, we found Sunrise. Although it's as true to say that Sunrise found us, as they sent a rep to her home to assess her needs first. I was initially shocked at the cost,
until I made some comparisons and found the quality of care, facilities and activities were just right for her.
She loved her room, the staff and joining in the social activities at Sunrise and, after three months of settling in, she was referring to it as 'home'. Of course, the frequent family visits helped and one of the great things about Sunrise - for friends and family - is the 'Bistro' where we can chat and have a cuppa in convivial surroundings.
During her time at Sunrise, my mother's health declined but her mind and spirit remained strong and she received the best of care, at every stage of her life, during her residence.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Here at Sunrise of Winchester we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Susan D (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Sunrise Winchester in December 2019, the care my parents have received has been of an extremely high level. They were made to feel welcome and settled in well. Even faced with the current challenging times, Sunrise has continued to provide fantastic care and have found ways of keeping
in touch with the family regularly which has been really important. The food is lovely and the surroundings extremely peaceful.
I really appreciate the time and effort all the staff continue to make, enabling my parents to live in a lovely environment. Thank you.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Sunrise of Winchester appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in so well.


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Review from Kate M (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank everyone at Sunrise enough - you are true rays of joy and sunshine and have made coping with our current challenging climate easier and calmer than it otherwise might have been. There hasn't been a day since the onset of Coronavirus when I haven't thanked my lucky stars that Mum and
Dad are safely tucked up with you, cocooned in a cosy nest of kindness. We are all so happy to be part of your family and we feel so privileged to have found you so we can all enjoy this senior stage of living. Every phase of this immensely difficult lockdown process has been handled with such care and professionalism, we haven't felt insecure for one moment and we sleep well knowing that the best possible solutions have been applied and shared with us, to keep us all safe. It's such a bizarre time for everyone and we wholeheartedly recognise how far above and beyond you all go for us all and we can't thank and praise you enough. Thank you all, stay safe and know how loved you all are.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

At Sunrise of Winchester, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Philip A (Nephew of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my aunt at Sunrise of Winchester regularly for over two years now and I have found the staff to be courteous, kind and helpful throughout this time. They perform a difficult job with unfailing patience, humour and kindness to the residents and visitors alike. I would have no hesitation
in recommending Sunrise of Winchester to anyone in need of a premium assisted living/care home.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

The team here at Sunrise of Winchester would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.


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Review from Michelle A (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult months, the staff at the home have kept us up to date with the ongoing situation and taken all due care to look after my father, arranging video calls and seeing residents have all they need.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your Father has settled in so well to Sunrise of Winchester. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Veronica (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Sunrise is always of the highest order. Residents are treated with respect and dignity. In the almost six years my mother (and previously my father) have lived there, I have never heard a voice raised or a cross word spoken. Difficult situations, whether relating to one resident
or the whole establishment, are handled with professionalism and compassion. Without exception, the staff are kind, caring and professional. I sleep easy knowing that my mother is well cared for at all times.
In the current climate, Sunrise is doing whatever it can to keep residents safe. I have total confidence in them.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Winchester.


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Review from Clare S (Daughter-in-law of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say about Sunrise in Winchester. Although my father-in-law was only resident with them for eight months, during his stay he was very much at home. All the staff were extremely friendly and caring, nothing was too much trouble. He enjoyed his meals in the lovely dining room
and having a good chat with his friends. When the weather allowed it he would also take time to sit in the beautiful gardens. There was always something interesting or fun going on for all the residents. I really can’t praise it enough.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time. The team here are so grateful that your father-in-law had such a positive experience of the home and this extended to family members and friends.


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Review from Liz A (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found every single member of staff at Sunrise Winchester to be helpful, caring, and professional. When not in lockdown, the whole place has a wonderful, contented vibe to it which is due to the diligence and positivity of the staff. In lockdown, the staff is working hard in the face of adversity,
but I do perhaps wish that they had been more on the front foot with keeping me in touch with what’s going, particularly initially. Latterly they have been better at this.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.


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Review from Phil G (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers the period of the last 10 weeks that my Mother has been in Reminiscence.
My Mother (who has Alzheimer's) was previously in the Assisted Living area at Sunrise, Winchester, but was struggling to cope and needed a higher level of care going forward. We spent quite some time looking
around Reminiscence with the General Manager and the Reminiscence Manager, who were very helpful and answered all our questions. We arranged my Mum's move at short notice and we took Mum out while the staff transferred her things to her new room. They did a fantastic job and the new room was made very cozy. They even hung the pictures as before and Mum settled really quickly.
Since then Mum has thrived in her new environment and this is due in no small part to the increased level of care and the friendly, efficient, kind and dedicated staff, who have had to work in such difficult circumstances with the pandemic.
Really well done everybody. I highly recommend your excellent service.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

At Sunrise of Winchester, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from R S (Brother-in-law of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise is very clean and beautifully furnished. The staff are kind and helpful. My sister in law is on Reminiscence floor (2). The entertainment staff are very good, doing many different things with their patients. My sister in law is very fond of a particular member of staff who is very kind to her.
Overall my sister in law is very happy there.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Our team here at Sunrise of Winchester are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from D E (Resident) assisted by family/friend published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The workers are all very kind and make you feel comfortable. The food is very good and nice to dine with others. There are plenty of activities arranged each day and you have the opportunity to join in if you wish. It is nice to have coffee and tea available for visitors and different places to sit
and chat. The staff are always ready to help you and always have a smile.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Our activities team here at Sunrise of Winchester have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (220 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 233 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.971 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.


Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.


Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.


Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager


Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.


Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.


Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.


Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024