Winchester Heights Care Home - Avery Collection

Stockbridge Road, Winchester SO22 5JH
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9.9 132 Reviews
  • Winchester Heights Care Home - Avery Collection, Winchester
Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.

The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple lounges accommodating various clubs and societies. Residents can unwind in the vibrant garden areas or indulge in afternoon tea in the sunshine. The light and airy dining room and café spaces are favoured for coffee meetups with loved ones, while cosy spots are readily available for delving into a good book.

Film enthusiasts can enjoy their favourite movies in the cinema, and residents with green fingers can tend to well-stocked flower beds, cultivating seasonal produce used by their chefs. With offerings for every preference, residents will swiftly acclimate to the welcoming atmosphere at Winchester Heights.

Care Provided by Winchester Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Tatpati (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (103)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Winchester Heights Care Home - Avery Collection Reviews (132)

Total of 132, showing 81-100
9.9

Winchester Heights Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 20 reviews in the last 2 years. Over all time Winchester Heights Care Home - Avery Collection has 132 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Winchester provided my mother with 20 months of the most wonderful care and support. The carers and nursing staff are so attentive and any need was attended to immediately - medical or non-medical. All staff are so professional, always acting in the best interests of the resident. As a daughter
of a resident, I received extreme kindness, help and support when my mother died. I can't think of a better place for someone to be than Sunrise of Winchester. They provide everything one could need medically, personally and emotionally.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

My Aunt, aged 101, has been here for two years. We cannot fault the care and kindness she has received. The rooms are lovely. The food is superb and there are always activities to engage in.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Our dining team will be thrilled with you lovely comments. Here at Sunrise of Winchester we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went to Sunrise initially for respite care and was very hesitant but due to the wonderful care, he has received he has settled and decided to stay and make it his home.
He has some personal pieces from his bungalow and to quote him his room is "a home from home".
Everyone is so kind
and friendly not only to him but to all of us as a family.
He loves the super meals which are served in a beautiful dining room and will also take himself off to the Bistro in the morning for a coffee and a sweet treat.
The garden is a lovely, peaceful haven and designed for all to enjoy.
There are lots of activities and gentle encouragement to join in but no pressure if a quiet time is preferred.
My father-in-law was not at all keen on joining in at first but now enjoys various events particularly singing which is wonderful to see.
He loves the fact that everyone knows his name and makes the time to talk to him.
We can't rate Sunrise highly enough!

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Sunrise of Winchester appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father-in-law has settled in well.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment one arrives the loving care begins and never stops. Every member of staff cares for you, cares about you and gives you support. There are so many events and activities there is hardly time to receive visitors. The meals are well-considered and can be varied by choice. If one wants to
be alone there are plenty of little corners one can rest in, undisturbed except for a kindly offer of tea or coffee. It is a perfect environment in which to end one's day or to spend tome convalescing.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Winchester. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident in Reminiscence at Sunrise for a little while now. In the beginning, she was reluctant to be there. But with the patience, kindness, encouragement and care of the wonderful staff there, she now considers it her home.
She's happy and content and relates well to all who
look after her.
I just want to say a big thank you to the Reminiscence team for the lovely family atmosphere they have created. Also, for their genuine care and compassion.
I wouldn't hesitate to recommend Sunrise to anyone who has a loved one with dementia.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

My husband went into Sunrise of Winchester initially on a respite basis, but then on a permanent basis as his health deteriorated. The care provided was outstanding and enabled me to spend quality time with him in his final weeks, as a wife rather than as a carer.
I cannot speak too highly of the
care he received - it was professional, timely and sensitive to his needs and mood. All staff and management were warm and caring and made him feel as though he was at home. Amongst my friends who visited there were healthcare professionals. They were hugely impressed by Sunrise. They could fault nothing. Thank you for making the end of my husband's life so special.

Reply from Antoinette Roberts, General Manager at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Sunrise for a short time this year. It is a beautiful residential home with a range of excellent activities each day, lovely communal areas to enjoy and an excellent restaurant and coffee lounge.
The level of care from all members of staff and particularly nursing staff far exceeded
our expectations and they looked after my mum with kindness and dignity. We are so grateful to the whole team.

Reply from Antoinette Roberts, Acting General Manager at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed at Sunrise of Winchester for nearly three years, the last eight months in Reminiscent. She missed her home and family but quickly found a new one at Winchester. She enjoyed the friendship and company. The staff were so kind to her and we shall always be grateful for that. She was treated
with dignity and kindness to the end and it was a great consolation to us, her children that she was so happy and safe. Thank you.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

We are delighted to have found Sunrise of Winchester and are extremely satisfied with this wonderful facility. In our mother's words 'I feel safe and well cared for' and we couldn't want for better for our mother.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

My aunt is 100 years old and requires frequent attention and help with all her needs and personal care. She has been at Sunrise of Winchester for just over 8 years and I am struck by how well the nursing and care staff have continued to look after her as her physical and mental capabilities have declined
over that period.
I have seen on many occasions the care, affection and respect with which they support my aunt in all her needs and I have complete confidence that they have her safety, comfort and wellbeing at the centre of their care.
Many of the staff have been at Sunrise of Winchester for much of the time my aunt has been a resident so she is cared for by people with familiar voices who have taken the trouble to get to know her, her history and the family members who visit. If I had any concerns I would feel able to raise them.
I would recommend Sunrise without hesitation.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

Having had misgivings about care homes, I have to admit that I would not entertain the idea of researching other homes in Hampshire. I could not find any fault with Sunrise of Winchester and the entire staff have to be congratulated for providing the lovely friendly care at all times. A superb place
to be.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

My husband, in his early 60's, has an acquired brain injury and unpredictable medical problems, which can be life-threatening. He spent almost a year in a neuro rehab unit, so the move to Sunrise was worrying. He settled so quickly, which is a credit to the staff of Sunrise.
Sunrise have embraced the
challenges my husband presents. The care, attention, professionalism he receives really is OUTSTANDING.
In such a short time Sunrise have settled him, monitored and cared for him so that he feels safe and happy. They have even supported me, which I have really appreciated.
All the staff, including the visiting GP and the amazing chef, have made my husband feel part of the home.
Well done Sunrise and thank you so much.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 4.0 out of 5

Nothing is perfect and during mum's 2 1/2 year stay there were issues nearly all dealt with kindly and attentively though problems with clothes persisted (lost wrong ones etc). End of life care was excellent dignified and compassionate. Staff were always welcoming to her family. Mum could be very difficult
and despite frustration, she was managed with understanding and dignity by almost all staff.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

Both my parents have recently moved into Sunrise. I live overseas and it has been a very challenging transition for all family and friends involved, especially being so far away. I have been overwhelmed with the support, care and excellent service that Sunrise staff have provided us all.
I feel so
reassured and at peace now knowing that my parents are being so well looked after by people who really care and know what they're doing, and understand complex care need situations. My parents have already had many visitors, all who have reported back such very positive feedback about how they're settling in and about the staff at Sunrise.
Thank you.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

My aunt was with you for nearly eight years. In that time, she received the best care that I could possibly have hoped for. The level and consistency of the patience and affection shown to her never ceased to amaze me. It was obvious that she was happy in her surroundings.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for four years. The staff and management have been excellent - the staff have phoned me if there are problems, a fall etc.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.


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Overall Experience  Overall Experience 5.0 out of 5

My father was at Sunrise of Winchester for 4 years until his death last Saturday. He was initially in the main home and latterly on the dementia wing. The care and consideration, particularly on the Dementia wing, was exemplary and staff seemed to genuinely enjoy their contact with him.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Winchester – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team


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Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by Sunrise Winchester can only be described as exemplary. Staff members are attentive and ensure that all residents are comfortable at all times.

Reply from Marketing, Marketing at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.


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Overall Experience  Overall Experience 5.0 out of 5

After both of my parents spent a prolonged spell in hospital, they moved into Sunrise of Winchester. The staff are so warm and welcoming and this has really helped to settle them in as much as possible. The home is very well decorated and furnished, almost like a hotel, so you do wonder if you are in
a care community. We always feel we are welcome when we visit and feel any queries we have are dealt with quickly.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Sunrise of Winchester have exceeded all my expectations over the Christmas period by offering exceptional care and consideration to her during an important period and also when I was unable to support my mother as well as I would have liked.


She regards Sunrise as her home and she feels

part of a family there particularly as a result of the support and friendship shown by the staff and managers.

Reply from Marketing, Digital Marketing Executive at Winchester Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Winchester.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Winchester Team.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Winchester Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Winchester Heights Care Home - Avery Collection is calculated as follows: ( (220 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 233 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.971 Points relating to the number of positive Reviews for Winchester Heights Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (9)

Diana

Diana Tatpati

Job Title: General Manager

Joined: 2025

Robert

Robert Szelagowski

Job Title: Residential Care Manager

Joined: 2024

I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.


Laura

Laura Staples

Job Title: Dementia Care Manager

Joined: 2023

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.


Johanne

Johanne Hordy

Job Title: Hospitality Manager

Joined: 2022

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.


I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.


Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.


Sujata

Sujata Khadka

Job Title: Business Administration Manager

Joined: 2023

Business Administration Manager


Dawn

Dawn Sanders

Job Title: Client Liaison Manager

Joined: 2017

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.


It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.


Ceser

Ceser Samy

Job Title: Head Chef

Joined: 2017

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.


I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.


Rejil

Rejil Rajan

Job Title: Head Housekeeper

Joined: 2024

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.


Darren

Darren Gray

Job Title: Maintenance Manager

Joined: 2024