Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.7 121 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.

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Care Provided by Rivermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laurence Thurlow (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (80)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Rivermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,647 – £1,647
    • Self-Funded Residential Dementia Care from £1,747
    • RESPITE Self-Funded Residential Care from £1,747
    • RESPITE Self-Funded Residential Dementia Care from £1,847
  • (these prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rivermere Care Home - Avery Healthcare Reviews (121)

Total of 121, showing 1-20
9.7

Rivermere Care Home - Avery Healthcare has a Review Score of 9.7 (9.654) out of 10, based on 33 reviews in the last 2 years. Over all time Rivermere Care Home - Avery Healthcare has 121 reviews.

Overall Experience

  • 94
  • 24
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Review from Michael P (Son of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a beautifully appointed apartment on the first floor with great views and a sunny aspect. It was important for her that she could furnish it with all of her own things to make it home from home. She has settled in well and enjoys the wide variety of activities and outings arranged, including
the extensive gardens, weather permitting, keep fit, crafting and musical afternoons to name but a few. There are lovely well kept communal areas throughout the home including a cinema, library, coffee shop and dining room which make it feel very special. Staff are very caring, helpful and there is a good homely atmosphere and vibe throughout with visitors always welcome at any time. Importantly she has the companionship and friendship of many other like-minded residents and has made some good friends. Residents are able to live as independently or not as needed which is a real plus. I cannot recommend Rivermere Care Home highly enough if you are looking for residential care for a loved one in the Sevenoaks area.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and for your lovely feedback. We are so glad your Mother has settled so well and is happy with our facilities, activities and community. We will pass your kind comments on to the team and thank you again.


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Review from Sheelagh K (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Rivermere Care Home for nearly 3 years. She always says that she is very happy there. She thinks the staff are wonderful, and she appreciates their friendly and caring manner. Whenever I come to the Home, I am also impressed with their caring attitude toward all the residents.
I
have lunch occasionally at Rivermere with my mother and have enjoyed the choices available. They are all very tasty and beautifully cooked.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for your review and kind words. We are so glad your Mother is settled and happy with us. I will pass all of your lovely comments on to the staff. Thank you again for taking the time to share your feedback.


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Review from I E (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father entered Rivermere Care Home in May 2022 and shared a room until my mother died on Christmas Eve 2024. My father then moved into a smaller room, but still on the ground floor with a view of the garden. Over Christmas my wife and I went over to Rivermere for a very good lunch with
my father on Christmas Day and again on New Year's Day. My sister and her husband joined my father for another good lunch on Boxing Day. It is good to be able to join residents on special occasions such as these.
The staff and facilities are very good and treat my father with the dignity that a 97 year old deserves.
There are regular quarterly meetings held by management with the residents and then later that day with relatives. These meetings keep residents and relatives abreast of issues in the home and forthcoming developments. They also allow residents and relatives to raise any issues or concerns with the running of the home.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We really appreciate your kind words and we are so happy your Father continues to enjoy being here and feels looked after since your Mothers sad passing. We will continue to make life for your father as dignified and supportive as possible. Thank you again for your comments, I will pass these on to the team.


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Review from Peter E (Husband of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the kindnesses and professionalism of the team who care for my wife. She has been treated with respect and dignity throughout her stay at Rivermere. I would not hesitate to recommend this home to others.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for your lovely review. We are so glad you feel your wife is truly cared for. It is also a pleasure for us to look after her. Thank you again for taking the time to send your feedback.


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Review from Eamonn T (Relative of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring attentive staff in a superb facility with lovely gardens and an excellent atmosphere. Nothing is too much trouble for the helpful carers and other support staff who provide a wealth of activities to keep mind and body in good shape.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, we are so glad you are happy with the care and facilities. We love the atmosphere in the home and a big part of that is the amazing residents we have. Thanks again for your feedback.


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Review from Jemma M (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere Care Home is where my 91-year-old dad is currently. He had a traumatic year last year and my sister and I decided it was time for him to be safe in a home. We went to see a few but this one I loved from the moment I walked in. A beautiful big open welcome reception.. with extremely friendly
and competent receptionists. It's warm, smells lovely and he is very well looked after. If we have had any concerns, these are dealt with really quickly and professionally. Couldn't recommend it highly enough!

Reply from Danielle, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to leave such lovely feedback. We are super glad your Dad settled in and was cared for by us. Thank you again for the feedback, we will pass it on to the team.


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Review from C T (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came into your home for holiday respite care whilst family members were on holiday. We were impressed with the care he received however on occasions he did run out of clothes because his dirty clothes had not been laundered. Also, he came home with some clothes that did not belong to him and
some of his were missing, even though they were clearly marked. His teeth were not removed at night or cleaned and his hearing aids were not put in correctly, more training is needed. But overall we were happy.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We appreciate your feedback and we are glad your Father was happy overall and we will pass your comments to the care team. Thank you again.


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Review from P M (Nephew of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere is a very caring and enjoyable home. My aunty settled in very quickly and made friends immediately.
Carers are very attentive and provide a very high level of care.
All the staff are welcoming and very helpful. Couldn't have wished for a better transition to care for my aunt.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We appreciate your great feedback and will pass this on to all of the team. We are so glad your aunt settled in so well and is happy within the home.


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Review from S C (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and plentiful caring staff. The rooms are well furnished and the grounds beautifully kept. There are a broad range of activities provided every day and a varied menu. This is the way all care homes should be!

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and for your lovely feedback. I will pass this on to all of the teams and we are so happy you are so satisfied with the service and facilities we provide. Look forward to seeing you again soon.


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Review from Helen A (Daughter-in-law of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the genuine kindness and cheerfulness of the staff. There is an authentically positive vibe.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and providing us with your lovely feedback. I will be sure to pass this on to the team. Thank you again and look forward to seeing you on your next visit.


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Review from Tim A (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you arrive, Rivermere feels like a home, a caring home. The staff are very friendly and helpful at all times. The gardens are delightful with easy strolls to a variety of shady places to sit and talk. I am so glad my mother has found a place that feels like home after trying two others.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, we appreciate the lovely feedback and will pass this on the the team. We look forward to seeing you again!


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Review from A G (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broken light in room still not fixed 10 days on, broken by staff accidentally.
Very kind and thoughtful staff.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and for your feedback on our amazing team. We will check on the light and have this resolved asap. We hope to see you again soon, thank you.


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Review from S C (Son-in-law of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law died, on Christmas Eve last year, the care of my father-in-law at Rivermere Care Home has been wonderful. He feels genuinely cared for by the staff, who he describes as his second family. He moved to a smaller room, away from the large one, too full of memories. He is taken out
on the minibus whenever there is room and there are people on his table in the dining room so he always has company. Thanks for your care from all of us.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review our home. I will pass your lovely comments on and we are so glad your Father feels cared for, especially after your loss. We hope to continue to provide a family community for our residents. Thanks again.


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Review from K M (Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. I will pass your comment on to our care team and we appreciate your feedback!


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Review from Mark E (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are universally friendly and helpful. The home is a warm, welcoming environment including lovely reception from staff.
My mother is very happy here.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. I will pass your lovely comments on to all the staff and we appreciate your feedback. Thanks again!


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Review from V T (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice to see Mum happy and well.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We are so glad your loved one is happy at Rivermere.


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Review from Deborah K (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very calm and friendly atmosphere.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our lovely home. We appreciate your fantastic feedback.


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Review from Laura T (Granddaughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Rivermere for over 2 years. She is always so happy (very cheeky!) and very content. This is testament to the staff and surroundings at Rivermere. I used to feel worried and concerned every time I left her at her previous home, but here I know she couldn't be safer. Thank you.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We will pass your feedback on the team and we are so happy your grandma is so settled and you are happy with her care. We enjoy your grandmas cheekiness too! Thanks again


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Review from E T (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Rivermere. Excellent care and we know Dad is safe here.

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Review from S C (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in in October 2023 and I was so nervous about the transition, however, I needn't have worried. Every day, when I visit, I am met with a smile and a warm welcome from the reception staff and everyone else I meet in the lift and corridors. Everyone knows Mum by name - a true personal touch.
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entertainments staff work hard to ensure everyone is included and takes part in the activities (if they wish). The level of care is second to none and it feels we are part of a big Rivermere Care Home family.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (87 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

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Sue Simmonds

Job Title: Home Manager

Joined: 2019

Hello, my name is Sue, and I am delighted to be the Home Manager here at Rivermere Care Home.


I Joined Rivermere in 2019 and have over 40 years of experience in the healthcare sector. Working in both residential and nursing settings, my previous roles have been as Registered Nurse, Senior Lecturer, and Regulator. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing BSC (Hons) Nursing Studies, which helps me succeed today.


Within this time, I have been lucky enough to create strong companionships with many residents and colleagues who all have amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level.


I would best describe myself as someone who is very experienced within the healthcare sector, hardworking and compassionate about delivering exceptional care to all my residents. In my spare time, I enjoy spending it with my children and grandchildren. I also own two beautiful dogs, which I love to walk.


Avery Healthcare, owners of Rivermere, best stands out for providing a high standard of care and facilities for their residents. The company also care for and support their employees, resulting in loyal and hardworking teams. And our home is no exception. There are so many aspects to love about Rivermere, but for me, it has to be our beautifully landscaped gardens where residents can enjoy all year round, whether that be planting crops for our talented culinary team to use or just simply soaking up the sun on a summer’s day.


I look forward to welcoming you to our home.


Frequently Asked Questions about Rivermere Care Home - Avery Healthcare

What types of Care is Rivermere Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rivermere Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rivermere Care Home - Avery Healthcare have?

There are 80 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Rivermere Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rivermere Care Home - Avery Healthcare to the centre of Sevenoaks?

1.6 mile(s) as the crow flies, distance by road may be significantly further.