Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.7 121 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.

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Care Provided by Rivermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laurence Thurlow (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (80)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Rivermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,647 – £1,647
    • Self-Funded Residential Dementia Care from £1,747
    • RESPITE Self-Funded Residential Care from £1,747
    • RESPITE Self-Funded Residential Dementia Care from £1,847
  • (these prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rivermere Care Home - Avery Healthcare Reviews (121)

Total of 121, showing 21-40
9.7

Rivermere Care Home - Avery Healthcare has a Review Score of 9.7 (9.654) out of 10, based on 33 reviews in the last 2 years. Over all time Rivermere Care Home - Avery Healthcare has 121 reviews.

Overall Experience

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Review from T P (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are delighted that our father is now living at Rivermere. From the very first moment, he has been made to feel very welcome, especially by the wonderful reception team who never fail to smile and make you feel as though you are always welcome. Any little issue reported to reception is
dealt with efficiently. They are invaluable! The care staff are genuinely kind and particularly one, also the maintenance dept is exceptional. Overall I would highly recommend Rivermere for residential care.

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Review from Rachael K (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 2 and a half years and has settled into her new home very well. The staff are so friendly and helpful and will go out of their way to accommodate Mum. Very pleased that Mum came here.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to leave us a review and for your kind words. We are happy your mother settled in well and you, as a family, are pleased she is with us. See you soon.


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Review from Matthew R (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first walking into the Rivermere Care Home it feels like a smart hotel. The sort of place Mum would have liked to stay. The staff are excellent, very helpful and friendly, they are attentive towards the residents and all very happy and cheerful.
The facilities are really first-class and the gardens
are lovely, really nice to sit out in whenever the sun shows itself.
Mum, who has dementia, settled in immediately and is as happy now as I've seen her in a while. She really enjoys all the activities in the home as well as outings that are arranged for the residents.
When we were looking at care homes the primary objective was to find somewhere that would help to improve Mum's quality of life. The Rivermere has certainly delivered so far.
Excellent. Thoroughly recommended.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home. We are so pleased with how well your Mum has settled in and very quickly, too! I will pass your comments on to the team, and we will continue to make sure Mum is happy in her new home.


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Review from M D (Friend of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible care and lovely staff.
My friend was very happy here, they really looked after her.
Thank you.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our home and for your wonderful comments. I will pass these on to the team, which will be greatly appreciated.


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Review from Susan B (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the care home for just over a week residing on the memory floor. She has settled really well, made friends and remarks on how wonderful the staff are, how good the food is and enjoys the activities. The staff have been very supportive to me as a family member and I can relax knowing
that Mum is in a safe environment getting the very best care she deserves. From the warm, friendly welcome at reception, the laundry staff, to the staff on the floor. Definitely the right move and right place for Mum.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review our home. It is such a pleasure to care for your mum and she has definitely settled straight in! I will pass all your lovely comments on to the team, we really appreciate it.


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Review from Vivien M (Respite Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So good!

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for your lovely review of our home. We are so glad you enjoyed your stay. We hope to see you again soon, even if it is just for a coffee!


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Review from Gill K (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff at Rivermere for making my dad so welcome. Back in February, my dad had a major health scare. This made him reassess where he would like to live going forward. Long story short, having been recommended to Rivermere by friends, we visited the home and were delighted
to find such a wonderful place. Having lived in the same house for over sixty years, we were not sure how my dad would find living in a residential home. But, we have all been delighted by the way he has embraced Rivermere. My dad is ninety-four and, whilst physically the demands of living independently were becoming too much, mentally he is as independent as ever. So, it was important that any home he moved to could provide the right environment. Rivermere has ticked all the boxes. The staff are fantastic. He has a wonderful room with a kitchen area, which allows him to make his own tea and snacks whenever he wishes. The use of the lovely facilities, beautiful garden and being able to watch the test matches in the cinema room is a great plus! Thank you to everyone.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, we appreciate your lovely feedback. We are so glad your dad has settled in so well and is embracing live at Rivermere. We will pass your comments on to the team, we look forward to continuing to look after your dad and keeping the sports on the cinema for him!


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Review from E N (Friend of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed a morning coffee catch up with an old friend. Staff were charming, facilities were excellent. Thoroughly enjoyed my visit.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you so much for taking the time to review our lovely home, we appreciate your feedback. We are so glad you enjoyed your visit, we will pass your comments on to the team. Best wishes.


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Review from Ursula M (Wife of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere is a well-run care home. My husband is on Memory Floor and all the staff are so caring, helpful and cheerful. Food outstanding! I was a nurse and I would not fault the place in any way.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review our lovely home, we appreciate your feedback. I will pass your comments on to the team, we are very proud of all the staff at Rivermere and it is invaluable to hear such lovely comments. Best wishes.


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Review from Audrey P (Sister of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception, as a visitor, is always friendly and helpful. My brother is well cared for, comfortably housed and well fed. I have shared meals with him; the standard of food and its presentation is good. I would rate the home highly compared with other care homes I have visited.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review our lovely care home, we appreciate all feedback received. We hope you continue to enjoy visits with your brother. Best wishes.


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Review from Ray W (Son of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, caring staff.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review our lovely care home, we appreciate your feedback. We are very proud of our care team and this feedback will be passed on to them. Best wishes.


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Review from P S (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into Rivermere Care Home, it's like walking into a first-class hotel, that's what my husband calls it. The reception staff are most friendly and helpful, and so are the caring staff. The accommodation is very good as is the coffee bar, restaurant and tv room. My husband is very happy to
live in Rivermere.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your husband, giving you and your family the peace of mind that you deserve. Best wishes.


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Review from Antony R (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, my treatment is excellent as is the food.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Your feedback is truly invaluable to us and our staff team. We are delighted to hear that you enjoy the choice of tasty meals provided daily by our talented culinary team. Best wishes, Rachel.


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Review from J L (Daughter of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rivermere Care Home has looked after our mother for some time now in memory. Staff care and do what they can to make her comfortable.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a true pleasure to care for your mother, giving you and your family the peace of mind that you deserve. Best wishes.


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Review from Bobby H (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny is well settled and seems happy at Rivermere, even after the sad passing of her husband at the care home, she has remained settled and comfortable.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. It is lovely to hear that your granny is happy and settled in the loving care community that we create, giving you and your family peace of mind. We are always here to support in times of happiness or sadness. Best wishes.


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Review from F P (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a 5 star hotel with extra. The food is fabulous, and the staff are amazing, helpful, friendly and caring. The rooms are beautifully appointed and spacious. There is also plenty to do with daily activities and weekly outings.
I can't fault the whole set up.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is also pleasing to hear that the choice daily activities/outings organised by our talented well-being team are well received. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.


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Review from H A (Friend of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm welcome, clean and bright.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your feedback is truly appreciated. Best wishes.


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Review from Robert Q (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere is a fantastic residential care home with a great relaxed and welcoming atmosphere. The staff are five star, and nothing is too much trouble. The respect, compassion and rapport they have with their residents is very evident and the home has the feeling of a quality hotel. The professionalism
of the staff is also clear and I feel very assured my father is in safe hands. There are many activities for him to engage in and the dining room and catering are first-class.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an exemplary level of care. It is a pleasure to have your father living with us in the loving care community that we create. Best wishes.


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Review from Andrew H (Son of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into residential care at Rivermere recently on the Memory floor. The staff are excellent and settled them in well. My father isn't easy to deal with regard to accepting care but the staff soon gained his confidence. Staff are very approachable and the activity staff do an excellent
job. My parents seem happy and contented. Their double room is of a high standard re furnishings and decor with an en suite wet room. Visiting is very flexible. I'm even allowed to take my dog in to visit!

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your parents have received since being a part of our loving care community, giving you and your family the peace of mind you deserve. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We always encourage our residents to have visitors (even the furry kind!) and look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Elizabeth A (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Rivermere for a few months until she had to move to nursing care. She was cared for wonderfully well by all the amazing staff. They were so
friendly and kind to her and to me as a regular visitor. Thank you all so much.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear such positive feedback about our loving care community and the dedication of the staff team, who provide an exceptional level of care. Thank you for your kind words. Best wishes.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (87 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

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Sue Simmonds

Job Title: Home Manager

Joined: 2019

Hello, my name is Sue, and I am delighted to be the Home Manager here at Rivermere Care Home.


I Joined Rivermere in 2019 and have over 40 years of experience in the healthcare sector. Working in both residential and nursing settings, my previous roles have been as Registered Nurse, Senior Lecturer, and Regulator. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing BSC (Hons) Nursing Studies, which helps me succeed today.


Within this time, I have been lucky enough to create strong companionships with many residents and colleagues who all have amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level.


I would best describe myself as someone who is very experienced within the healthcare sector, hardworking and compassionate about delivering exceptional care to all my residents. In my spare time, I enjoy spending it with my children and grandchildren. I also own two beautiful dogs, which I love to walk.


Avery Healthcare, owners of Rivermere, best stands out for providing a high standard of care and facilities for their residents. The company also care for and support their employees, resulting in loyal and hardworking teams. And our home is no exception. There are so many aspects to love about Rivermere, but for me, it has to be our beautifully landscaped gardens where residents can enjoy all year round, whether that be planting crops for our talented culinary team to use or just simply soaking up the sun on a summer’s day.


I look forward to welcoming you to our home.