Review from Janet M (Respite Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

I had a really super stay at Rivermere. The staff were very caring the whole place was spotless and the food was very good. Everybody seemed happy and people were treated with dignity. The facilities were excellent.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear how much you enjoyed your respite stay with us and that the choice of tasty meals provided daily by our talented culinary team are so well received. Your kind words about our loving care community are truly invaluable to us and we would like to welcome you back at any time should you need it.
Best wishes, Rachel

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Review from Ben H (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

My visit to see my father showed that the staff at Rivermere Care Home care very much for the well-being of the residents. The home itself is very welcoming and with a very tidy and cared for appearance. The food which was served to my father for lunch seemed of high quality. The atmosphere is one of

calmness and I was impressed with the overall facility. My only feedback is that the activities seem limited while this is completely understandable with staff recruitment.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care, meeting each individual's care needs, whilst creating a happy and safe environment. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your father and to have him as a member of our loving care community. I will be sure to pass on your comments regarding the activities. Best wishes.

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Review from M L (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience

I could not wish for my mum to be in a better home. She has loved and is counting to enjoy the care comfort and interaction this home provides. The manager, management, receptionists, housekeeper, kitchen staff, entertainers and carers are amazing. I cannot thank Rivermere enough personally for the

wonderful end chapter they have and are continuing to give Mum even during the difficult pandemic months.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care, meeting each individual's care needs, whilst creating a happy and safe environment. It is a pleasure to have your mum living with us in the loving care community that we create. Best wishes.

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Review from D B (Niece of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

Watching my aunt in this wonderful environment has been so reassuring. She has blossomed thanks to the staff, food and activities at Rivermere. Save me a room!

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the fact that your aunt has blossomed since living with us. It is a true pleasure to care for her in the loving care community that we create, giving you and your family peace of mind. Visitors are highly recommended, and we look forward to seeing you on your next visit. Best wishes.

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Review from L H (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

Mum had a good week at Rivermere. The staff were so lovely and made her feel welcome. Her only issue is dinner is served too early which we appreciate suits other residents. Also, there is no one around at the weekends and no activities which did upset her. She said she has assisted someone on Saturday

as no one was around. She really enjoyed the activity today (Tuesday) and the outing to the garden centre last week.

Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for your feedback, we are so glad your mum had a good week here at Rivermere. It was a pleasure to have her stay with us. Our serving times are set for hot dinners; however, we understand some residents may like a later meal. In these cases, we also offer sandwiches which can be made during the set dinner time and placed in the fridge in resident rooms for later, if that is their preference. With regards to activities, we have 2-3 activities on daily and many other ad hoc activities too. There are very rare weekend activities that may not be on and residents spend a lot of time socialising. However, the rest of the week was full of daily activities and included evening socials and games. We are glad your mum was made to feel so welcome and enjoyed her outing too, and hope she visits us again.

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Review from D S (Friend of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience

A lovely setting with great care taken. The staff are so kind and caring.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional level of care, meeting our residents' needs. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.

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Review from Judith B (Friend of Resident) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience

Very impressive, variety of large spaces.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear such positive feedback and I will be sure to pass this on to the rest of the team. Best Wishes.

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Review from D B (Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience

I've found the staff extremely kind and helpful and will certainly recommend the care home.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for reviewing Rivermere Care Home in Sevenoaks. It is a pleasure to care for you and have you as part of our loving care community. We are delighted to hear that you are settled in well here and find it an enjoyable and comfortable place to reside. Best Wishes.

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Review from P P (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

My reaction to Rivermere was with apprehension although I knew my daughter would not fail in finding the best. I am happy to say I have been extremely happy in my stay here.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear that you enjoyed your stay with us, in the loving care community that we create. Your feedback is much appreciated, I will be sure to pass this on to the rest of the team. Best wishes

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Review from Keith C (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Very pleasant and friendly staff. Immaculately clean. Five stars all round.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star ratings. We are glad to hear how satisfied you are with our home and the facilities we provide. We look forward to seeing you on your next visit. Best Wishes

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Review from D C (Regular Volunteer) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

Very friendly welcoming staff. A lovely building with a positive friendly and relaxed vibe. Nothing seems like too much trouble. Everyone looks comfortable and it looks like a happy place to be. Carers are lovely and caring exactly what you want from them. Lovely to hear the staff and residents laughing

together.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. Our housekeeping team take great pride in making the home clean and welcoming for staff and visitors alike. We look forward to seeing you on your next visit. Best wishes.

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Review from Elizabeth H (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been very happy since I came here, but feel very sad my husband wasn't able to come with me.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have you as part of our loving care community. Best wishes.

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Review from John H (Son of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

A beautiful care home. Staff and facilities are beyond compare. Mum has been a resident here for the last six months and we could not wish for better care.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear that your mum has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. We look forward to seeing you on your next visit. Best wishes.

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Review from J S (Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Rivermere is an excellent care home with outstanding staff and good facilities. However several years of operating with reduced staffing levels have left a mark and the strain is particularly evident in the activities, catering and housekeeping areas. Taking account of the high fees paid by residents

there is lost ground to be recovered.

Reply from Sue Simmonds, Rivermere Home Manager at Rivermere Care Home - Avery Healthcare

Thank you for your review and your positive comments regarding the staff and facilities at Rivermere. As you are aware, the past two years have been severely impacted by the Pandemic and our staffing is regularly reviewed in line with occupancy and the restrictions that apply to care homes throughout this difficult time. As always, If you would like to discuss specific issues, please do not hesitate to speak with me directly. Best wishes.

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Review from J B (Respite Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care, kindness and consideration, from all the staff, shown to me during my two-week stay. The food has been exceptional and always well presented. I was sad I was unable to meet my visitors in the garden, but understand it was Covid rules!

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how happy you were with your respite stay in our home and that the choice of tasty meals prepared by our talented culinary team are so well received. You are welcome back to stay with us in the loving care community that we create at any time. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Graham C (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience

I feel like my mum is staying in a high-quality boutique hotel. The lounge and bistro are excellent, as is my mum's room. The staff are excellent. I was so concerned about my mum going into a home, but I am so happy, and she is definitely happy there. I would highly recommend Rivermere.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum is happy and settled living as part of the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the team. Best wishes.

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Review from Lezanne W (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

My dad has Alzheimer’s. With my mum’s health deteriorating it meant she could no longer care for him at their home of 59 years together. As soon as my sister and I saw Rivermere we were immediately aware of its warm, caring and homely environment. Well organised and professionally run but at the same

time great focus on accommodating individual resident's needs and how life can continue to be happy and stimulating day to day. The staff are well trained, really attentive, interactive and friendly. It has been a very difficult time to start the journey of finding the right home during Covid restrictions but Rivermere made the process simple and less stressful. Our dad was made to feel so welcome, comfortable and safe from the moment he arrived. He has settled in really well. We are much more confident it was the right decision and relieved of the constant worry now that he is there.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your amazing 5-rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad has quickly settled into the loving care community that we create, giving you and your family peace of mind. It is a true pleasure to have him living with us. I will be sure to pass your heartfelt words on to the rest of our staff team. Best wishes.

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Review from Jo S (Wife of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My first impression was a warm and friendly atmosphere. I have found this is borne out in all departments. My husband first went for a respite stay but is now a resident as I know he is getting the best care available. I appreciate the special qualities required by the caring team to carry out their

tasks with friendly efficiency and always find time for a chat. It is made sure new recruits fit in with this ethos. Daily activities are encouraged and the programme offered by a dedicated team is varied.
Everyone at Rivermere goes the extra mile to make both residents and visitors happy.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care home. We are delighted that your husband decided to stay with us permanently, after his respite visit, giving you and your family the peace of mind you deserve. It is a pleasure having him living as part of our loving care community. We are also pleased to hear that the daily activities carried out by our talented Well-being team are well received. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best Wishes.

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Review from Alison K (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mum had a fall in early July and was not recovering well at home with me, not eating, fed up in her own company frustrated with her restrictions.
She requested respite so my husband and I visited the home and were very impressed with the Customer Service Manager's details to providing in-depth information,

life in the home, the great facilities and lovely rooms, garden, dining area, lounge.
The carers are all very friendly, helpful, and caring, cheered my mum up with chats.
The food choice is of great quality and my mum soon started to enjoy her food and put weight on. At first, she ate in her room but was gradually encouraged to attend the dining room where she got to chat with other residents. My mum also started attending activities and thoroughly enjoyed them. Her mobility improved, her mood and appetite.
She was there 4 weeks and says hand on heart it was the best thing she could have done to improve her all round mood and needs.
All family members that visited were very pleased with the care.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centered care. The well-being of our residents is our primary concern, and we are so pleased that the daily activities provided by the talented well-being team were so well received, along with the choice of tasty meals prepared by the culinary team. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. It was a true pleasure to care for your mum. Best wishes.

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Review from M L (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience

My mother is a resident in Rivermere care home. The staff do a lot for her by way of organising events such as sing-songs, quizzes, scrabble events etc but, as she has dementia, she has no recollection of these events when I see her. However, she is always happy when I see her either in a covid-proof

"pod" or via a video link. To know that she is safe, warm and well fed is a comfort to the family.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your mother living with us in the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes.

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