Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.7 121 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.

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Care Provided by Rivermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laurence Thurlow (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (80)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Rivermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,647 – £1,647
    • Self-Funded Residential Dementia Care from £1,747
    • RESPITE Self-Funded Residential Care from £1,747
    • RESPITE Self-Funded Residential Dementia Care from £1,847
  • (these prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rivermere Care Home - Avery Healthcare Reviews (121)

Total of 121, showing 61-80
9.7

Rivermere Care Home - Avery Healthcare has a Review Score of 9.7 (9.654) out of 10, based on 33 reviews in the last 2 years. Over all time Rivermere Care Home - Avery Healthcare has 121 reviews.

Overall Experience

  • 94
  • 24
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  • 0
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Date Published

121
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Review from Penelope H (Wife of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the problems with the pandemic my husband has settled in and connects well with the staff who are practical, kind, and friendly. I have confidence in his continuing care and look forward to a time when I can come and go as in normal times.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your husband as part of our loving, caring community. Best wishes.


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Review from K B (Granddaughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff and my grandfather seems very happy and comfortable here.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivemere Care Home. We appreciate your positive feedback about our staff and I will be sure to pass this on to the rest of the team. We are delighted to hear how well your grandfather has settled into our loving, care community and it is a pleasure to have him living with us here. Best Wishes.


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Review from J S (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with Rivermere. The staff, in particular, are a great asset to your company; caring, cheerful and professional people, and my mum is always smiling when she sees them. It's been difficult to judge this year because, for the majority of 2020/2021, Rivermere has been in lockdown or restricted
access for relatives, so we are unable to see our family member under normal circumstances, enjoying the facilities.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to create a warm and welcoming community whilst providing an exceptional level of care for all residents. Although the current restrictions can be frustrating, we continue to encourage regular safe visiting to ensure our residents and their loved ones are always connected. Best wishes.


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Review from J T (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my parents are receiving. Happy that they are safe and well.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. It is a true pleasure to have your parents as part of our care community. We are delighted to hear how satisfied you are with our home and look forward to seeing you on your next visit. Best Wishes.


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Review from Iram H (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for more caring and compassionate staff. I have been very reassured by the level of attention that is given to the residents, and the family are treated with understanding and respect. I would highly rate this home.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home. Our dedicated staff team go above the standards daily to provide an exceptional level of care, and we highly appreciate the positive feedback. Best wishes.


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Review from Susan H (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Rivermere. Mum has been there for nearly 3 years and has always been cared for well and seems happy.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving care community for all residents. It is a true pleasure to have your mother staying with us. Best wishes, Rachel.


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Review from J L (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in memory care at Rivermere for about 18 months. Things haven’t been easy during this time with the pandemic.
However, the team at Rivermere have done incredibly well keeping her safe. Often working with limited resources and having to do a variety of jobs outside their day jobs.
Being
able to now go in and see mum is a real relief.
Thank you to all the team for the continued care during this difficult time.
The surroundings are well kept and inside is like a hotel with spacious rooms.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear that your mum has settled into our community, amid all of the difficulties that the Coronavirus restrictions has presented. Thank you for your kind words about the staff team, all of whom have shown exceptional dedication and compassion during these unprecedented times. It is a true pleasure to have your mum staying with us in the loving care community that we create. Best wishes, Rachel.


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Review from Sue B (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seeing Mum each week has been great. I can see that the staff have ensured Mum is always clean and dressed nicely with her hair freshly brushed and styled before being brought down to the visitor's room.
Mum has been extremely happy with no moans and groans. This tells me that she is being treated
well and having some interaction with staff who I know love her very much.
It is hard to be reassured when you cannot go and see her on her floor with the staff but I know her well enough and the signs of poor care.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your mother receives from our highly trained staff team, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us, in the loving care community that we create. Best wishes, Rachel.


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Review from L K (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good generally, particularly the Covid liaison staff for relatives and the activities staff. Not has any face to face contact with anyone else in 15 months so difficult to comment. Not been inside the home either so cannot comment. Still too expensive.

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for reviewing Riveremere Care Home. We understand how important it is for our residents and their loved ones to stay connected. With the pandemic forcing face-to-face visits to a temporary halt, we showed that we could adapt rapidly by providing virtual visits. Now that the government restrictions are beginning to ease, we looking forward to welcoming you to our home for more regular safe visits and to meet the rest of our team. Best Wishes, Ryan.


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Review from Alison P (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at many other care homes before we found Rivermere and were struck immediately by the beautiful surroundings. We hoped that as well as the excellent facilities the staff would be just as good and they certainly have been. My father was made to feel so welcome and loves his room. He has
been joining in all the activities which is fantastic as he had been on his own before moving in. As a family, we feel confident and happy that Dad is being well looked after in such a lovely place.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your lovely feedback. We appreciate your kind review of our home and are delighted that your father has quickly settled into his new surroundings, giving you and your family the peace of mind that you deserve. Our dedicated staff team go above and beyond in order to provide all our residents with an exceptional level of care and to make them feel welcome in the loving care community that we create. Best wishes.


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Review from Lesley D (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having Mum living with us for fifteen years it was very difficult for me being an only child, to make sure I found her the right care home. With Rivermere I couldn’t have wished for anything better. I had spent a long and stressful weekend searching for the right one, and not been able to go inside
was very hard. When reviewing Rivermere I was met with people who cared and certainly understood how difficult it was for relatives having to make the decision for their parent during the lockdown. I would like to say thank you to the whole team at Rivermere for the care you continue to give Mum.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated care/attention provided to all our residents. We understand the challenges our residents and loved ones have faced due to Covid-19. We are so pleased that your mother soon settled into her new surroundings giving you peace of mind, it is a pleasure to have her staying with us.


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Review from Ellie (Ex Family Member) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, the carers are brilliant and really have all of the residents best interests at heart. Food quality is very high and activities are very stimulating for the residents. I wouldn't have used any other home! Very high quality all around and felt like a home from home!

Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to deliver the exceptional level of care our residents deserve, whilst strictly following our stringent hygiene routine to keep all of our residents safe.


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Review from Lindsey K (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident at Rivermere earlier this year; after numerous virtual tours of homes locally, most I might add with excellent reviews, I enquired at Rivermere. At an extremely stressful time for both my family and my mum, I found this to be the only home providing her (and us) with reassurance
and understanding alongside the appropriate care she requires. Having only met the team virtually, I felt a sense of professionalism and gentility which was enormously reassuring. It helped to be in touch with the same people each time and every effort was made for the smooth transition to her new home, indeed these same people met us at the entrance to escort mum into her new safe and caring environment. This same team have provided us with continuity and news regularly whilst she struggles with her illness during this difficult period of lockdown. All the while we have been reassured and supported, feel involved and engaged with her and her care. Highly recommend.

Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated care/attention provided to all our residents. We are so pleased to hear that your mother quickly settled into the loving community that we create, giving you peace of mind. It is a pleasure to have her staying with us.


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Review from Penny B (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff team at Rivermere have been committed, kind and caring during this pandemic. I can’t thank them enough for the consideration, care and friendliness they have shown to my father. Everyone’s efforts in such trying circumstances are really appreciated.

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Review from Richard G (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although due to the lockdown, I have not been able to see my dad or his room yet, the care team have been more than helpful sending me pictures and taking in his belongings when I deliver it. Every staff member I have spoken to is really friendly and more than helpful, they give you the feeling they
really like their job and are there because they want to be not because they have to be. It makes a massive difference to know Dad is being cared for and an amazing home with lovely staff. Thank you to everyone at Rivermere for what you do, especially during these unprecedented times, you are all doing an amazing job.

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Review from L S (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm, welcoming and friendly. Mum is generally very happy and has made good friends. Rooms are clean and bright. Food and activities are great. Bus trips are fun and involve interesting places. My mum has everything she needs.

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Review from Jane J (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Rivermere for just over 12 months, having moved from another local care home. Although his dementia has deteriorated in this time he is happy and enjoying life. I can't praise the staff enough for what they do for Dad. They clearly enjoy their work as each and every member
of the team has built a caring and trusting relationship with him. The management has been proactive with regard to his ongoing needs and communication is excellent at all times. There are no words to describe how grateful I am to have him in such a wonderful and safe environment.

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Review from Norah A L (Wife of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I refer to my husband's stay at Rivermere and we found the care, consideration and attention from all the staff to be extremely good.

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Review from Sheila S (Respite Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very comfortable room on 1st floor, near activities. It was well cared for. I found the staff all very pleasant and helpful. I participated in most of the activities and the various quizzes. The entertainment staff got the residents to get to know each other.
On the whole, the meals were enjoyable
and varied with choices. The evening entertainment was lively and got everyone singing. The gardens are beautiful, I enjoyed walking around them and sat in the sun. The outing in the minibus touring Kent countryside excellent.
I would come again for respite, not ready for full-time care yet!

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Review from S R (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love that it feels like a hotel rather than a care home. All the staff are extremely friendly and helpful. They show a genuine interest in the residents and make life there fun. It is so reassuring to know that mum is enjoying life so much and is being looked after so well. Thank you very much.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (87 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

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Sue Simmonds

Job Title: Home Manager

Joined: 2019

Hello, my name is Sue, and I am delighted to be the Home Manager here at Rivermere Care Home.


I Joined Rivermere in 2019 and have over 40 years of experience in the healthcare sector. Working in both residential and nursing settings, my previous roles have been as Registered Nurse, Senior Lecturer, and Regulator. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing BSC (Hons) Nursing Studies, which helps me succeed today.


Within this time, I have been lucky enough to create strong companionships with many residents and colleagues who all have amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level.


I would best describe myself as someone who is very experienced within the healthcare sector, hardworking and compassionate about delivering exceptional care to all my residents. In my spare time, I enjoy spending it with my children and grandchildren. I also own two beautiful dogs, which I love to walk.


Avery Healthcare, owners of Rivermere, best stands out for providing a high standard of care and facilities for their residents. The company also care for and support their employees, resulting in loyal and hardworking teams. And our home is no exception. There are so many aspects to love about Rivermere, but for me, it has to be our beautifully landscaped gardens where residents can enjoy all year round, whether that be planting crops for our talented culinary team to use or just simply soaking up the sun on a summer’s day.


I look forward to welcoming you to our home.