Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.7 121 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.

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Care Provided by Rivermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laurence Thurlow (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (80)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Rivermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,647 – £1,647
    • Self-Funded Residential Dementia Care from £1,747
    • RESPITE Self-Funded Residential Care from £1,747
    • RESPITE Self-Funded Residential Dementia Care from £1,847
  • (these prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rivermere Care Home - Avery Healthcare Reviews (121)

Total of 121, showing 81-100
9.7

Rivermere Care Home - Avery Healthcare has a Review Score of 9.7 (9.654) out of 10, based on 33 reviews in the last 2 years. Over all time Rivermere Care Home - Avery Healthcare has 121 reviews.

Overall Experience

  • 94
  • 24
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121
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90

Review from S O (Friend of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a friend on a number of occasions and each time it has been a joy to visit. The interior of the home is beautiful and most welcoming and the staff very efficient and friendly and when I have had lunch with my friend, the food has been of a high standard of quality. To sum it up in a nutshell,
I would say who wouldn't want to spend their twilight years here - I know I would in a heartbeat! Congratulations Rivermere on getting the recipe absolutely right.

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Review from R W (Sister of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from the management down to the cleaners are all excellent. Facilities, rooms and activities are overall very good. I would recommend Avery to anyone. When my sister first went into Avery she was very depressed and lonely. Now she is very happy and has lots of friends.

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Review from Nicholas W (Son-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her 14 months at Rivermere my Mother in Law has been wonderfully looked after. The facilities and activities are of the highest quality and she is very happy.

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Review from P S (Cousin of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the friendly care provided in the Rivermere.

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Review from Mary C (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relieved that Dad is in a place where we know he is well cared for, safe, well fed and looked after. We cannot fault the super staff and although this is not what we wanted to happen, we are very glad we chose Rivermere. Thank you.

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Review from Ellis A (Respite Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my second visit to Rivermere for respite care after a second total knee replacement.
One week of rest but also trying to use the new knees walking around the home and garden gently is perfect to help to get back to normal.
Care with showering etc and general well being.
Social and organised
activities not forgetting the excellent meals. The high spot of the day for all.
Long may it last.

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Review from Debbie L (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, clean home. Carers are friendly and always smiling. Nothing is too much trouble. Calming environment and just superb! Visitors are made so welcome and treated with equal care and respect. Well done!

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Review from Clive P (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere continues to provide us with confidence that my mother is in the best place. Here she is safe and secure and well looked after. I am very happy with my choice of care home.

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Review from Ian J (Friend of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with lovely rooms and a good range of suitable activities. Great food and caring staff.

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Review from S D (Friend of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting one of your residents we found staff friendly, helpful and were brought tea and coffee. An enjoyable visit.

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Review from G N (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is here for respite care. Very happy with the care given by the kind staff.
Food and beverages are great. We are all made to feel very welcome.
A home from home.

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Review from D A (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days, as my mother only moved into Rivermere at the start of July, but we have been extremely impressed.
Everything from very friendly and attentive staff, to the top quality of the property itself, certainly ticks all the boxes. The food (both broad menu selection and quality) is outstanding.
The
rooms are excellent and very well fitted and equipped.
Lovely gardens. This is more like a 4 to 5 star hotel (with care built in) than a care home!
Extremely happy so far!

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Review from Alan P (Respite Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just spent a weeks respite care at Rivermere Care Home and the care and attention she received was second to none.

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Review from A L (Granddaughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service of care that my grandad had received was outstanding. All the staff and management were very helpful with meeting the needs of my grandad they were all very understanding and did that extra to help family deal with day to day problems we had with grandad.

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Review from M W (Sister of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is not good. Medical treatment is poor. I feel they do not take care of my sister. Agency staff are not very nice.

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Review from Emma P (Granddaughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nana has now been here for several years. You can tell she is really happy here and feels at home. The staff are friendly and take great care of her. I'm sat here in the sun with Nana looking fabulous, dressed in her finery, it is lovely to see. Thanks for taking such great care of her.

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Review from Lindsay P (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so lovely to visit mum here, always greeted by big smiles. The staff are wonderful and look after mum with such care and attention. There is always something going on, musical entertainment, flower arranging and painting. I have no need to worry about her. I know she is loved and well looked after.
Well done and thank you all at Rivermere.

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Review from Christopher L (Friend of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyable.

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Review from Robert S (Brother of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rivermere Care Home has been a wonderful haven for my sister, who returned to England after many years in Queensland, Australia. When her husband died there in 2017 she was placed in a care home, but with no family in Australia, she wished to be here with her family, who live in or near Sevenoaks.
The move meant that she had to adapt to a new way of life, a change in climate and get used to English life again after many years away. Rivermere has helped her to do all those things and we are happy to see her settled so well and taking part in the activities of the care home. I have seen a number of care homes, having done voluntary work in one in Sevenoaks and seen others as a visitor and later spending many days in my sister's highly-regarded care home in Queensland preparing her to leave. Rivermere exceeds them all in the care that it gives and in the manner in which it is given. There is tolerance of the whims of individuals, care in the administration of medications, compassion at times of need, a range of activities and entertainments that provide something for everyone, a beautiful well-equipped bistro for coffee and casual meetings and a cuisine and restaurant that would be hard to better. A great deal of thought and professional skill has gone into providing these services, all of which are administered by staff members who are, without exception, well trained and happy people, who interact amicably with the residents.

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Review from Lynne S (Respite Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff in all aspects. Carers, office and admin staff are very approachable and helpful. Catering, food and staff are brilliant, good food and beverages available all day and private dining rooms and public areas are extremely well decorated. 5 star.


Outside areas and gardens are well

kept and pretty. I would have loved to have sat out but the weather was cold and wet. Maintenance staff are very on the ball. Room service is available.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (87 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

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Sue Simmonds

Job Title: Home Manager

Joined: 2019

Hello, my name is Sue, and I am delighted to be the Home Manager here at Rivermere Care Home.


I Joined Rivermere in 2019 and have over 40 years of experience in the healthcare sector. Working in both residential and nursing settings, my previous roles have been as Registered Nurse, Senior Lecturer, and Regulator. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing BSC (Hons) Nursing Studies, which helps me succeed today.


Within this time, I have been lucky enough to create strong companionships with many residents and colleagues who all have amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level.


I would best describe myself as someone who is very experienced within the healthcare sector, hardworking and compassionate about delivering exceptional care to all my residents. In my spare time, I enjoy spending it with my children and grandchildren. I also own two beautiful dogs, which I love to walk.


Avery Healthcare, owners of Rivermere, best stands out for providing a high standard of care and facilities for their residents. The company also care for and support their employees, resulting in loyal and hardworking teams. And our home is no exception. There are so many aspects to love about Rivermere, but for me, it has to be our beautifully landscaped gardens where residents can enjoy all year round, whether that be planting crops for our talented culinary team to use or just simply soaking up the sun on a summer’s day.


I look forward to welcoming you to our home.