Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.7 121 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.

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Care Provided by Rivermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laurence Thurlow (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (80)
    • Couples/Companion Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Rivermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,647 – £1,647
    • Self-Funded Residential Dementia Care from £1,747
    • RESPITE Self-Funded Residential Care from £1,747
    • RESPITE Self-Funded Residential Dementia Care from £1,847
  • (these prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rivermere Care Home - Avery Healthcare Reviews (121)

Total of 121, showing 101-120
9.7

Rivermere Care Home - Avery Healthcare has a Review Score of 9.7 (9.654) out of 10, based on 33 reviews in the last 2 years. Over all time Rivermere Care Home - Avery Healthcare has 121 reviews.

Overall Experience

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  • 24
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Review from P P (Nephew of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has moved to Rivermere this year after being in hospital for some time. Since coming to Riverdale he has gained weight and gone from strength to strength. The love and kindness shown by the whole team is overwhelming thank you team. Riverdale you are amazing.

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Review from J M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere Care Home has excelled itself. The level of care is fantastic and the staff are wonderful. The surroundings and decor are excellent and the food, well, the food is unbelievable. I would not want my mum cared for anywhere else.

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Review from Lindsey A (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Rivermere Care Home since the beginning of February 2018. I know I speak for my brother and sisters on the fantastic care my father receives. The staff are really friendly and cannot do enough for my dad. Whenever I visit, I know I can always speak to someone if needed.
All the staff are lovely and very respectful and caring for both residents and family members.


I cannot praise every member of staff enough at Rivermere Care Home. Thank you so much for making my dad so welcome and making it feel like home.


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Review from Holly D (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyable. Staff are friendly.

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Review from Siobhan R (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's mother was in the home for two and a half years. During her last ten days prior to her death, I spent a considerable amount of time supporting my friend.
The staff were fantastic. Their support through this difficult time was second to none. I greatly appreciated their kindness and thoughtfulness.
Overall they couldn't do enough for my friend or her mum.

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Review from Adele S (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in the memory department are kind, caring and display genuine care for the residents in all situations. The care and support given, to both my Mum and myself over the last 3 weeks, has been above and beyond any expectations I had. I have been bowled over by their kindness. They do an excellent
job and I truly hope this is appreciated by the management of the home. They are fantastic!

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Review from C A (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is in the Reminiscence part of Rivermere Care Home. She has been a resident for about 3 years (2 years in Reminiscence). She is very well looked after by the carers there. She feels safe, loved and respected.
They are all very caring and she loves taking part in most of the many activities
that are provided in-house and people coming in. We are also kept well informed and enjoy many family activities provided as well.

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Review from R S (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care and attention given to my mother. My experience is that the staff are caring and affectionate to the residents.

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Review from Judith P (Respite Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant stay. Staff friendly and helpful. Overall care excellent.

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Review from Paul T (Friend of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having heard great things about Rivermere from my friend who has been singing its praises. I decided to visit in February 2018. I must say I was most impressed, the building, grounds, facilities and staff even surpassed my preconceptions formed from my conversations with my friend.


Should I be in

a position to spend my latter years in such a wonderfully supportive and friendly environment I now have a very high benchmark for others to achieve. Perhaps there'll be a place available at Rivermere?

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Review from Philip R (Friend of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in the 'Memory' department was amazing. The care staff sitting with the residents, often with an arm around them and laughing, singing along to the entertainer was beautiful to see.
One lady said she was horrified when they told her that her mother had dementia and would be happier
in this 'unit'. She said she was angry, frightened and could not accept that she should be put in a 'place like this. Today she said she could not believe the difference in her mum. She had adapted to the smaller, more intimate surroundings, made friends and was now in a happy and comfortable routine which suited her so well. They enjoyed coming to visit her and felt this was so much more suitable to her needs.
The residents in the 'Residential' department were so independent it was like walking into a 5-star hotel. One told me he was part of the group that decided what sort of entertainment they should book. He was just going out with fellow Residents to lunch at a pub with a Jazz band!

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Review from Nick A (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was accepted into Rivermere in December 2017 following a diagnosis of vascular dementia. The admission process was both professional and caring with her visiting the home and then being assessed in her home. She was initially in Residential before events meant that a move to Memory was appropriate,
the change process was handled sensitively and without problems. Since being in Memory she has benefitted from the additional staff and is less worried. Her most frequent comment is "I couldn't do better than here", she loves the staff and the excellent food. As a family, we know that she is cared for and that the staff understand her needs, at the same time we are consulted about changes, this included a long discussion about ongoing health care with the local GP practice.

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Review from Michelle S (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been happy since living at Rivermere and staff have always been friendly and caring. The staff are helpful and respectful towards my dad. My dad specifically thinks the activities on offer are well managed. The communal areas are well kept and there is lots of space for my dad's grandchildren
to play when they visit.

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Review from Kevin P (Friend of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.
Staff are very welcoming and helpful.
The sort of place anyone would enjoy being a resident of. The level of service is impeccable.

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Review from Diane W (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermere Care Home is an amazing place. All the staff are friendly caring and professional, there is always a welcome smile for residents and relatives. The staff are genuinely caring and concerned about the comfort and happiness of all the residents. There are frequent trips out all carefully thought
out to provide a pleasant experience for everybody, there are daily classes providing stimulation and often resulting in fun and laughter.
The level of cleanliness is unbeatable, the rooms are beautiful and the food excellent. The staff offer support and go out of their way to reassure relatives and are happy to help in any way they can. During the first weeks of my mothers stay staff would often ring me in the evening to reassure me that mum was quite settled and chatting to residents, I was so pleased and really appreciated this kind gesture typical of the whole ethos of Rivermere.

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Review from F W (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with a friend whose grandmother is a resident at the home. The home is warm and friendly and there was a great sense of family approach. The staff were kind and caring and all the residents appeared to be happy. We were invited to join my friend's grandmother for afternoon tea and this was
a selection of homemade cakes that were delicious.

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Review from Anna H (Sister of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for 3 months and has settled very well. He has dementia and as his sister, I act as an advocate for his well-being as he is not always able to explain his needs. Staff have all demonstrated kindness and understanding towards him and a friendly and helpful approach towards
me and other family members.


In spite of being in the throes of a major refurbishment, everyone is always welcoming and staff will always respond cheerfully to queries and requests. He enjoys the meals and the company at mealtimes, though it is always possible for residents to have room service. When the refurbishment is complete the environment and amenities should be ideal.


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Review from T B (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very welcoming. Very clean. Great care.

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Review from Gill M (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother had dementia and was moved by the management (with a number of other residents) when Sunrise of Sevenoaks received an unfavourable Quality Commission Assessment. Since leaving Sunrise, she has thrived at a new care home. She has put on weight and is SO much better looked after by the staff
at her new care home. When we first went to Sunrise, there was a good senior management, but over the 3 years she was there, those staff left and the care standards dropped significantly. Do your homework before you use this care home and do not be hoodwinked by the 5* comfort, which is no good without the professional care of staff.

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Review from Bob C (Son of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good for my mother who obviously at 94 years old, goes up and down. I get good amount of confidence from the staff here. I ask for water checks if i thing she needs one and it gets done, sometimes before I ask it has been done. I am very pleased that my mother is in this home.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (87 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

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Sue Simmonds

Job Title: Home Manager

Joined: 2019

Hello, my name is Sue, and I am delighted to be the Home Manager here at Rivermere Care Home.


I Joined Rivermere in 2019 and have over 40 years of experience in the healthcare sector. Working in both residential and nursing settings, my previous roles have been as Registered Nurse, Senior Lecturer, and Regulator. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing BSC (Hons) Nursing Studies, which helps me succeed today.


Within this time, I have been lucky enough to create strong companionships with many residents and colleagues who all have amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level.


I would best describe myself as someone who is very experienced within the healthcare sector, hardworking and compassionate about delivering exceptional care to all my residents. In my spare time, I enjoy spending it with my children and grandchildren. I also own two beautiful dogs, which I love to walk.


Avery Healthcare, owners of Rivermere, best stands out for providing a high standard of care and facilities for their residents. The company also care for and support their employees, resulting in loyal and hardworking teams. And our home is no exception. There are so many aspects to love about Rivermere, but for me, it has to be our beautifully landscaped gardens where residents can enjoy all year round, whether that be planting crops for our talented culinary team to use or just simply soaking up the sun on a summer’s day.


I look forward to welcoming you to our home.