Open to visitors at any time of the day and night and the home would encourage visitors to come to see loved ones as they would normally.
Parking is free and there is a large carpark situated at the front of the home.
Roebuck Nursing Home has a Review Score of 9.7 (9.709) out of 10, based on 15 reviews in the last 2 years. Over all time Roebuck Nursing Home has 56 reviews.
Review from Irene J (Wife of Resident) published on 20 March 2025
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the lovely feedback. It makes it all worthwhile reading such positive comments. We will cascade these to the staff who will be very appreciative of their work being recognised.
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Review from Marion G (Daughter of Resident) published on 20 September 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Marion for the lovely feedback which will be cascaded to the staff. They will be pleased to read your positive comments about your father's care at Roebuck. A particular staff member will also be happy to hear that he likes the food. These sorts of comments always empower the staff - in all departments and we are grateful for your review. Regards.
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Review from Anthony E (Son of Resident) published on 5 September 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Dear Anthony, thank you very much for your review which will be cascaded to all staff and will no doubt empower them immensely. We greatly appreciate your positive comments. Regards.
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Review from Joan H (Sister of Resident) published on 5 September 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Dear Joan, thank you for the lovely and encouraging review which will be cascaded to the staff. It is always nice for staff to feel they can have a banter with families, yet be able to listen to comments and/or concerns and act accordingly. I know how much they and other residents too also enjoy seeing your little dog - it is always a pleasure to see her, whose visits are therapy for all at Roebuck Nursing Home. It is also nice to hear that we were recommended to you - that in itself is a great compliment. Regards.
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Review from S A (Daughter of Resident) published on 13 May 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you so much for your review. Mum was a real character and she had some good conversations with the staff. She was always immaculate and took pride in her appearance. She was well cared for and we are grateful that you acknowledge the hard work of the care staff. It was always a pleasure to see you too and having a good relationship with families is part of our job. We wish you and your family well for the future. With best wishes, everyone at Roebuck.
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Review from S A (Daughter of Resident) published on 16 April 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the lovely review. It is always a pleasure to see you when you come to visit Dad. We shall cascade your comments to the staff who will be empowered by your comments. Thanks again.
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Review from Colin D (Brother of Resident) published on 25 March 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review and the positive comments; although the rating was disappointing considering the overall wellbeing care P receives. I know you want him to be out of his bed/room more often and as you know P so well, will appreciate that he refuses most of the time. We advice him on his diet; yet respect his wishes. Staff are always at hand to support him, he gets on well them and has a good banter quite often with them;his room is cleaned every day by our cheerful domestic staff and P enjoys the food on offer. I will pass on your comments to the staff. RegardsNilufa, Christina and the team at Roebuck
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Review from S B (Son of Resident) published on 21 February 2024
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review and comments - albeit a little disappointing considering the care received. It was a genuine pleasure to look after Mum came to us on a Discharge to Assess bed, maximum stay of 4 weeks. She was in a lot of pain and thus unable to walk, requiring two members of staff for transfers. She settled well, took part in numerous activities, had lunch on the ground floor and welcomed the banter with other residents on that floor. She left us pain-free and walking independently, with the help of a frame. I am glad that Roebuck's management team were instrumental in her moving swiftly into the care home of your choice, nearer to you; knowing how frustrated you felt with the social service system, hence our involvement. We hope Mum is settling well in the new home and family are able to visit more regularly - which I know was an issue with her being at Roebuck. Give her our best. Regards.
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Review from Kerry R (Daughter of Resident) published on 23 November 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the positive review. It was lovely to see such a close family and you coming in as Mum's 'essential caregiver' gave her a lot of reassurance. Thank you also for taking my call on 20.11.23 to discuss the 'abrupt member of staff', and appreciate you saying that her work was good and that it was not a complaint. Please rest assured that I have addressed this with this member of staff.
We hope Mum settles back at home with you and Dad and wish you all the best for the future. Do let us know how she is getting on.
Regards,
Nilufa and Christina and the team at Roebuck
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Review from Rosemary P (Friend of Resident) published on 15 November 2023
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Reply from Christina Hartles, General Manager at Roebuck Nursing Home
Thank you for taking the time to review Roebuck Nursing Home. We are pleased that you had positive experiences visiting us and that you found us to be the top of the homes you visited. We will share your kind words with our team.
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Review from S S (Resident) published on 3 November 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review, with such positive comments. You are a unique lady, smart with a very cheeky side. Hope you continue to enjoy your time at Roebuck.
Regards.
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Review from K P (Niece of Resident) published on 31 October 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the review. Your aunt is an absolute pleasure to be with, she joins in with all activities and is a great artist! She is popular with staff and residents alike and we are happy that she is so settled at Roebuck. Regards, Nilufa and the manager.
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Review from Ted C (Uncle of Resident) published on 12 October 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Ted for your review. We are sorry to hear about your ill-health and please rest assured that your nephew is well looked after; we hope you feel better soon so you can visit. We are pleased that you are getting updates too from his father and stepmother. Best wishes, Christina, Nilufa and the team at Roebuck
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Review from Stella D (Sister of Resident) published on 12 October 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Dear Stella, thank you for your lovely comments. We all know how difficult it is for you to be so far away from your brother and am glad that you connect with him every week online. We will pass your comments to the staff who will greatly appreciate your feedback.
Best wishes, Nilufa and team Roebuck.
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Review from M M (Son of Resident) published on 31 July 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review which is much appreciated and will be cascaded to the team. We are happy that Dad is settling well at home.
Regards,
Nilufa and Dave, Directors and Christina, Manager
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Review from Stella H (Wife of Resident) published on 14 April 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the positive comments Stella. We shall share your message with the staff. It is rewarding to look after our residents and positive comments are always appreciated. I am glad there are people here who can communicate with residents and families in languages other than English too. It shows how diverse our Roebuck community is. It is always a pleasure to see you too.
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Review from Shiela B (Wife of Resident) published on 15 February 2023
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Reply from David Salmon, Operations Director at Roebuck Nursing Home
Sheila, thank you for your very kind words which we will ensure are shared with the staff.
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Review from Kim W (Daughter of Resident) published on 2 February 2023
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Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Kim for your review. It is encouraging to receive such positive feedback. It will be cascaded to the manager and the whole team.
Regards
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Review from J A (Son of Resident) published on 6 December 2022
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Reply from David Salmon, Operations Director at Roebuck Nursing Home
Thank you for your very kind review and for recognising the excellent support and care that our team offer each and every day to the residents in our care and to their families.
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Review from M B (Resident) published on 7 September 2022
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Reply from David Salmon, Operations Director at Roebuck Nursing Home
Thank you for your positive review and for the help and support you kindly give others.
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The Review Score of 9.7 (9.709) out of 10 for Roebuck Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.709 for Roebuck Nursing Home is calculated as follows: ( (134 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 175 Ratings = 4.709
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Roebuck Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Apr 2024
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