Review from Darryl K (Son of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

My father spent the last ten weeks of his life at the Roebuck Nursing home. A fiercely proud and independent man, he had previously refused care of any kind until near collapse. So after prolonged stays in hospital and when it became clear he could no longer return home to live, we were concerned he

would struggle to settle at the nursing home. However, it was quite the contrary. During his time there he was happier and more at ease than I had seen him in a very long time. The managers and staff work daily miracles in my opinion, nothing too difficult for them, no request refused. With the enormity of the added extra burden of Covid and its restrictions, this highly experienced team were always kind, patient and sensitive with both my father and my family at this very difficult time. I cannot praise them highly enough.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thank you for your review and positive comments. We shall pass these on to the staff who will appreciate it greatly. We miss dad and it really was a pleasure to look after him; a kind, gentle and lovely man. I wish he could have completed a 1000 piece puzzle whilst with us! You were obviously very close to him and we hope you, mum and your sister are keeping well. All the best.

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Review from Siobhan C (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

My Dad came to Roebuck Nursing Home on discharge from hospital. He was very frail and depressed following the death of my Mum two years ago and we did not think his health and well-being would improve. How wrong we were! The kindness and care demonstrated by all the staff is excellent. He was assessed

almost immediately by the excellent GP allocated to the home and communication and discussion between her, ourselves and Roebuck was clear and professional.
My Dad has continued to thrive on the care, kindness, and good food at Roebuck. The staff have gently encouraged him to go to the dayroom and engage with other residents. Both his physical and mental well-being has improved.
The staff continues to put the residents first under very difficult circumstances complying with Covid regulations and procedures. As my sister and I are essential carers we have been able to see my dad regularly as long as we do a lateral flow test and wear PPE. We take weekly PCR tests as do all the staff.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thank you for the lovely comments. Your dad is a lovely gentleman and is very popular with the staff and residents alike. He is a pleasure to look after. Thank you to you too for all your support to the Manager and myself recently. Much appreciated. We will cascade the review to the staff. All the best.

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Review from Claire B (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

My Dad has received excellent care from all the staff and I could not be happier with the level of care at Roebuck House. Everyone has been so welcoming and have done their absolute best to settle my Dad into his new way of life, nothing has been too much trouble. All the staff work incredibly hard

and are on hand to deal with any questions or queries. My dad has received top quality food, excellent personal care and is extremely happy. This is a massive relief to us. I cannot recommend Roebuck House enough and thank every single staff member for everything that they do to keep the high standard of care, cleanliness, food and administration at Roebuck House.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thanks for the lovely review. We very much appreciate your comments. We shall let the chef know that dad enjoys the food, he will be so pleased. We shall feedback to the staff who will be happy to be acknowledged. Thanks again.

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Review from Tracy G (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

My dad has been at Roebuck Nursing Home for four years and nine months until his passing yesterday. He had Parkinson’s and after a fall wasn’t able to walk or care for himself so was admitted to the home. It has been the best place for him as he was kept clean tidy and treated with individual dignified

care. The carers and nurses through the pandemic, when we couldn’t visit, entertained and made it as homely and fun as possible, he was happy and had a good laugh with the staff. When you visit the home the first thing my family and friends noticed was how nice and fresh it smells, that is because they keep their residents and the home clean The receptionist is very helpful and welcoming. They encourage you to put their pictures and personal mementos in their room so they are very homely. Even this week whilst we have been visiting every day due to the fact he was deteriorating, whatever time of day or night everyone was very kind and caring to my dad and my family.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thank you for the review. Dad was a special person and we were honoured to be able to look after him. I remember his cheeky smile/laugh. He will be sorely missed. I shall pass on your comments to the staff and the receptionist, who was particularly touched by your comment about her being so welcoming. You and your mum were like part of the Roebuck family; thank you for all the goodies you brought in for us and we sincerely wish you both well.
All the best from all the staff at Roebuck

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Review from Mike B (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

My father was in the Roebuck for 4 weeks following being hospitalised for 6 weeks. The home is clean and I received regular feedback on how dad was doing. The most amazing thing about the home is the staff. They are all very friendly and attentive and always worked with a smile on their faces. This

is very reassuring and I would have no reservations about dad returning there in the future.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thanks for the review. I shall definitely pass your comments to the staff who will be pleased. It was a pleasure looking after dad and we hope he is settled back at home.

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Review from Teresa C (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience

My dad was admitted to The Roebuck Nursing Home after several months hospitalisation, in April 2020. He has advanced Parkinson's Disease and now Lewy Bodies Dementia. His time of living at The Roebuck has coincided with the Corona Virus Pandemic. I have been impressed and reassured by the Roebuck's

stringent hygiene and safety protocols, which have meant my dad has, so far, remained safe and covid-free. I believe they have only had one or two isolated positive tests, and these have been notified to all residents' relatives. My dad is up to date with his flu and covid vaccinations, and I am kept up to date, on a weekly basis, with all news and activities happening at The Roebuck.

Whenever I visit, I have been extremely satisfied with the care shown to my dad; the staff are kind and obliging, efficient and effective. I have been reassured at the return of the Director who has kept me completely informed of all aspects of my dad's care both daily and going forward.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thank you for your review; I shall pass it on to the staff who will appreciate being acknowledged. Communication is key to any successful working relationship and I am glad that you find the regular emails from me and the family bulletins helpful. I know dad loves seeing you when you visit and I hope that with continued vigilance regarding Infection Control measures and PPE usage that families will be able to continue to see their loved ones' I know it can't be easy. Thanks again.

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Review from Lorraine A (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

My mother has Alzheimer’s and went to Roebuck Care home for a week's respite care. This was for her sake and mine. I needed a break after three years of caring for her and working full-time.
The manager and the staff have made Mum so comfortable. My mum is a very difficult lady to get on with as she

is fiercely independent, and has been so for thirty years plus.
But after just over a week, Mum has settled in the home, and she is doing word search puzzles and is happy. This is amazing as Mum has not been either of these for a few years now.
I can not sing their praises enough, so very kind and caring.
Would highly recommend this home.

Reply from Nilufa Somani, Director at Roebuck Nursing Home

Thank you Lorraine; mum is a pleasure to look after. She has made friends and enjoys the activities on offer. So glad, for you and her, that she has settled in well. We look forward to seeing you soon.
Regards.

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Review from Kim G (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

The nursing home took care of my mum extremely well during her stay. The staff were very friendly and caring. I would recommend this nursing home to anyone looking for a permanent home for a relative or anyone looking for respite care.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you so much for taking the time to review us and your lovely comments which I will relay to all the staff.

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Review from Chloe B (Granddaughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

My nan was in this amazing environment for 7 weeks. She was so well cared for by every member of staff. All of the activities they arrange is one of a kind and seeing the photos of everyone enjoying themselves is what it is all about. Thank you Roebuck Nursing Home for your incredible work.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you for taking the time to review us. Hope you are all keeping well.

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Review from Pat S (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience

My mother was a former resident, she passed away on the 15th of February aged 99-years-old. She was treated like a queen; she met Father Christmas, and they gave her a birthday party; they did her hair and nails, and nothing was too much for the staff. They treated myself and my sister very well. My

mother came from the hospital pretty poorly, and they encouraged her to do things and she got better and survived longer than we thought. We are hoping to go to the home and meet the staff face to face. I would definitely recommend the home 100%.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you so much, and she was a pleasure to care for! Wishing you and your sister all the best.

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Review from Sarah G (Daughter-in-law of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience

My mother in law who had Dementia was cared for by the care support staff with such dignity, love and respect during her end of life care. We too as a family were given the exact same care and support throughout our time visiting and it was all the little things done we noticed that made things more

homely for all.

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Review from Pauline M (Niece of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

My uncle, who has Alzheimer’s, has been cared for with love and sensitivity during his time at the Roebuck, which in October will be nine years. This is his home and he feels safe there. He loves his food and eats everything, so the chef must be good!

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you, Pauline, for your lovely comments, I will share them with the staff.

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Review from Tina (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

My dad was well looked after at the home. I was a frequent visitor and always found the staff welcoming and appearing to be cheerful and happy in their work. Dad spoke very highly of them too and said he felt much better cared for by the staff at the Roebuck than he had been prior to moving in, with

agency carers coming to his house.
They arranged a lot of entertainment and activities for the residents.
The home was clean and had a pleasant, relaxed atmosphere, which was also noted by other visitors I took to the home to see Dad.
It was also very much appreciated how they not only looked after Dad during his last few days but also the time and consideration they took looking after my mum and myself and making it possible for us to spend that time with him.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you so much for taking the time to write this, it was a pleasure to care for dad.

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Review from Pam F (Wife of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My husband was at the Roebuck Nursing Home for 8-months. During his stay, all the staff were caring and attentive to both him and also to myself when I visited. The home was clean and had a calm and welcoming atmosphere.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Hi Pam, thank you for taking the time to provide this lovely review, I will share this with all the staff and we hope you and your family are all keeping safe!

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Review from D B (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

We fond the home to be very welcoming. The staff were lovely but not always enough of them as mum sometimes had to wait a while for help to get to the bathroom. The food was excellent mum looked forward to her meals especially afternoon tea and cake! And the few activities which we attended together,

hymn singing and service, Diwali dancing were very good. We were let to believe there was a regular hairdresser in attendance but this was not the case and disappointing as Mum never got her hair done there.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Hi, I am sorry your Mother never had her hair done, we have a hairdresser visiting every Friday and the salon is situated on the 1st floor of the home. Thank you for your review and the positive comments regarding the staff which I will feedback to them.

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Review from Ann G (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

My husband is content here and I am happy that he is being well looked after. I like the general ethos of the home and he likes the attention and the food.

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Review from B H (Husband of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

My review of this nursing home is excellent. Staff very professional and friendly.

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Review from Patricia F (Partner of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, patient and caring. Rooms are adequately furnished and cleared every day.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you for taking the time to review us.

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Review from Christine M (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother came in from hospital. I am very impressed with the care my mother received, staff are very helpful and caring.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you so much for your review.

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Review from B S (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been in various care homes with varying levels of care. She had a setback and ended up in hospital. The care home she was in felt they could no longer meet her needs. This care home offered Mum a room. I've been impressed with the care levels, but more importantly, with the positive effect

they have had with Mum's attitude. The staff are always upbeat. Very happy with the home and staff.

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home

Thank you for taking the time to review the home.

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