This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.848) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 112 reviews.
Review from Kevin T (Husband of Resident) published on 5 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thankyou for your feedback, we really appreciate your review and lovely comments about the team and our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline H (Respite Resident) published on 30 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thankyou so much for your review, we were all very sad to see you leave but glad you enjoyed your stay with us. We look forward to seeing you again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David R (Son-in-law of Resident) published on 19 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thankyou for your feedback and lovely words, we will make sure this is shared with the team. We really appreciate your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bob T (Husband of Resident) published on 16 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you so much, Bob, for your lovely words, we are so glad we can support you both.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa P (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your review, we will share this with the team, we are so happy that you chose us for Mum's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah T (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you so much for your wonderful review of our home and the care we support Mum with. It means so much to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian C (Friend of Resident) published on 23 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your lovely feedback, this is really important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Granddaughter of Resident) published on 23 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you so much for your kind words, we are really proud of the care our team provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S I (Friend of Resident) published on 12 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your lovely words, we really appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine C (Daughter of Resident) published on 4 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your lovely feedback; we really appreciate your kind words and will share this with our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N J (Resident) published on 17 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your wonderful review, it is a pleasure to support you and your wife here at Cepen Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathryn R (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your kind words, your feedback is so important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E J (Resident) published on 17 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your lovely words, it is a pleasure to support you here at our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah K (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for taking the time to give us such lovely feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Friend of Resident) published on 16 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your feedback, this is much appreciated, we will ensure this is shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C K (Friend of Resident) published on 16 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for taking the time to give us such lovely feedback, we will share this with our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Terry H (Sister of Resident) published on 15 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you, Terry, for your fabulous feedback, I'll share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Friend of Resident) published on 13 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your wonderful feedback, we really appreciate this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glenys P (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your review, your feedback means so much to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David C (Friend of Resident) published on 2 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home
Thank you for your review, the team work very hard here to provide excellent quality care and will be happy to hear your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.848) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.848 for Barchester Cepen Lodge Care Home is calculated as follows: ( (457 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 533 Ratings = 4.848
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Senior General Manager
Joined: 2022
Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!
I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.
Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.
Job Title: Deputy Manager
Joined: 2011
Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!
Job Title: Community Manager
Joined: 2018
Hello, my name is Roxanne and I am the Community Manager of the Memory Lane community at Cepen Lodge. I started my first job in healthcare as a night care assistant at Cepen Lodge in December 2018.
Although growing up I never thought I’d work in the care industry, working at Cepen Lodge has honestly been the best job I’ve ever had and I wouldn’t change my care experience for the world. My favourite part about the job is knowing that our residents see a friendly face and smile no matter what time of the day or night allowing them to feel safe, comfortable and happy here at Cepen Lodge.
Job Title: Team Leader
Joined: 2015
Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.
My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.
Job Title: Team Leader
Joined: 2022
Hello, my name is Hannah, and I am a Team Leader in the Memory Lane community here at Cepen Lodge. I am passionate about caring for our residents and giving them the best quality of life here at Cepen Lodge.
Job Title: Home Administrator
Joined: 2020
Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.
Job Title: Activity Co-Ordinator
Joined: 2018
Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.
Job Title: Administration Assistant
Joined: 2020
Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge. I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.
Job Title: Receptionist
Joined: 2015
Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.
Job Title: Senior Care Assistant
Joined: 2022
Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.
I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.
Job Title: Care Assistant
Joined: 2010
Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.
I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.
Job Title: Second Chef
Joined: 2022
Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.
