Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 112 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

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Care Provided by Barchester Cepen Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Hodge (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cepen Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Cepen Lodge Care Home Reviews (112)

Total of 112, showing 21-40
9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.848) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 112 reviews.

Overall Experience

  • 89
  • 22
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Date Published

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Review from Vikki H (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my dad is receiving. Friendly staff and good communication. Dad seems happy when we visit him. Overall, very happy with the care he receives.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for such a lovely review of our care.


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Review from Ian P (Son-in-law of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always a friendly place. Staff are keen to help and look after residents. Rooms are always clean and looked after. Any concerns are quickly dealt with.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for such a lovely review, this is much appreciated by the team.


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Review from S C (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely Mum is content and very well cared for at Cepen Lodge Care Home.
Though she suffers with Alzheimer's and severe arthritis, constant support and encouragement are given by the excellent care staff enabling Mum to maintain her remaining mobility and independence.
She enjoys the wonderful
meals very much and we are always welcome to join her at meal times.
There is a continuous wide range of activities which Mum takes part in whenever she can.
As her family, we always feel very welcome whenever we visit and are happy to take an active role in supporting Mum's care.
We are so grateful to the Cepen Lodge team who all work hard with commitment and compassion to care for their lovely residents.
Keep up the great work!

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely words, these will be shared with our team at Cepen Lodge.


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Review from J C (Daughter-in-law of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Cepen Lodge, my mother-in-law has been treated with absolute respect and kindness. She has mobility issues but has been encouraged to try a wheelchair in order to experience activities and social meal times.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your lovely review; this will be shared with our team at Cepen.


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Review from Terry C (Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and staff. Food first-class.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankbyou for your review, we really appreciate your feedback.


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Review from L R (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

10/10 for care of Father.
Staff are excellent. They have gone beyond to help with Dad and his care.
Always kept us informed of what was happening.
Staff are professional and friendly, put the 'care' in care home. Have told everybody how good this place is.
Would move in myself.

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Review from Sally N (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with everything we've seen so far. The staff are all very helpful, friendly and caring. Nothing is too much trouble for them. My mum is very happy in the home. She thinks she is in a hotel. The meals are very good and the home is very clean throughout. There are plenty of activities
to stimulate the residents, which is very good.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.


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Review from T P (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is getting very good care and is clean, well presented and looked after. Sadly, due to his mobility issues, he is in his room a lot. It is a relief for us to know he is safe and cared for.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.


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Review from Z S (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Cepen Lodge for over three years now and continues to be very happy living there. The staff are always extremely courteous to my family and always endeavour to be helpful and informative. They have all become my family too.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.


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Review from M K (Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this care home an ideal place to be. All the staff here are pleasant and nothing is too much for them.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.


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Review from V W (Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.


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Review from B B (Respite Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. A good holiday, near home while my daughter went on her holiday. Am not ready to give up my home yet but will be happy to come later.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback and look forward to seeing you again soon.


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Review from C H (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the facilities are excellent, and the staff are very pleasant and understanding. There seems to be a lot of entertainment and things to do most days. I understand the food is excellent and the dining room looks like a posh restaurant as well as the décor throughout the building. As you come in
they have been awarded 5 stars by a governing body. Well done to all!

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.


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Review from Z K (Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very nice to me and helpful. I love being able to get lots of stations on the TV in my room. The food is very nice.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.


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Review from Penny S (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome when we visited Barchester Cepen Lodge Care Home for a visit and were very impressed by the friendly and helpful staff and the high standard of the rooms and facilities. We have initially requested four weeks of respite care while we see how Mum settles and we cannot fault
the care and kindness she has received so far. All the staff we have met, including chefs, maintenance, receptionists and care staff, have been so lovely and nothing has been too much trouble. Mum has settled well and all the staff are working hard to try to involve her in activities and encouraging her to make some new friends. There is a real homely feel and we are so pleased to have found such a lovely care home for Mum.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for such a lovely review, it has been a pleasure supporting your mum and your family and we are so glad she has settled so well.


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Review from M W (Friend of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place! All of the staff are so nice and friendly, they really make you feel comfortable. There are always so many activities going on and make the experience so much more homely. It’s a really nice environment.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much, we pride ourselves on our activities offered to cater to everyone and ensure lives are fun and enriched here at Cepen Lodge.


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Review from James K (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and understanding, with a special mention to two team leaders in particular who have gone beyond at this very difficult time for us. It is great to see the recent refurbishment, which has been done to a high standard.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. I will pass your feedback on to the team who will be pleased to hear and the special mention will be shared with the team leaders.


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Review from Roy T (Husband of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care experience for my wife and, as her husband, nothing but praise for every member of staff, including the Management Team, Carers, Reception Team, Chefs, Cleaners and Laundry personnel. Everyone is a pleasure to deal with and very caring.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your review, lovely words to be shared with our team.


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Review from L G (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All welcomed by reception when entering the home as if you're a family member. All staff are polite and friendly. Relative resident is treated with respect and dignity and all staff work hard to involve him in conversations and activities (he can be quite grumpy and difficult at times!)
Family are
kept informed of his wellbeing and health conditions. The home is always happy to allow very young family members to visit (toddlers) and the resident's pet dog. Glad we chose Cepen Lodge.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. I will pass your feedback on to the team who will be pleased to hear. We treat all residents and their loved ones as part of our extended family.


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Review from Charlene R (Daughter-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings, positive carers, always on hand to help when needed. They make residents and visitors feel like family. Never a dull moment. The carers are always positive and encourage residents to be interactive in activities. Me and the family feel it's a home away from home.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. I will pass your feedback on to the team who will be pleased to hear. We treat all residents and their loved ones as part of our extended family.


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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Barchester Cepen Lodge Care Home is calculated as follows: ( (457 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 533 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (12)

Jade

Jade Hodge

Job Title: Senior General Manager

Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.


Marlene

Marlene Payne

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!


Roxanne

Roxanne Carey

Job Title: Community Manager

Joined: 2018

Hello, my name is Roxanne and I am the Community Manager of the Memory Lane community at Cepen Lodge. I started my first job in healthcare as a night care assistant at Cepen Lodge in December 2018.


Although growing up I never thought I’d work in the care industry, working at Cepen Lodge has honestly been the best job I’ve ever had and I wouldn’t change my care experience for the world. My favourite part about the job is knowing that our residents see a friendly face and smile no matter what time of the day or night allowing them to feel safe, comfortable and happy here at Cepen Lodge.


Sean

Sean Harvey

Job Title: Team Leader

Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.


Hannah

Hannah Hale

Job Title: Team Leader

Joined: 2022

Hello, my name is Hannah, and I am a Team Leader in the Memory Lane community here at Cepen Lodge. I am passionate about caring for our residents and giving them the best quality of life here at Cepen Lodge.


Lindsey

Lindsey Woods

Job Title: Home Administrator

Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.


Anita

Anita Williams

Job Title: Activity Co-Ordinator

Joined: 2018

Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.


Kelly

Kelly Kimber

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.


Zoe

Zoe Baggs

Job Title: Receptionist

Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.


Abigail

Abigail Peare

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.


Tracey

Tracey White

Job Title: Care Assistant

Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.


Mark

Mark Graham

Job Title: Second Chef

Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.