Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 112 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

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Care Provided by Barchester Cepen Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Hodge (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cepen Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Cepen Lodge Care Home Reviews (112)

Total of 112, showing 41-60
9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.848) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 112 reviews.

Overall Experience

  • 89
  • 22
  • 1
  • 0
  • 0

Date Published

112
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26
45
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Review from Eileen H (Sister of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ups and downs a bit over the years but on the whole good. Improvements since Barchester took over. My ratings relate to Barchester.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. The team will be pleased to hear this; we share all feedback with our team.


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Review from Chris P (Regular Volunteer) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home to take in my police dog to show the residents. Warm, friendly environment with lots of smiling faces, lots of people interested in the dog (springer) they were able to engage with the dog and lots of comments of remembering dogs they have had. Great to see the reaction to the dog and
hopefully was a highlight for people. Will drop back in again soon.

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Review from Maureen B (Wife of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are excellent nearly 75% of them. It's now my husband's family because of dementia. I could not have chosen a better home. It feels like a home from home. I would rate this home the best locally, excellent all around with staff and residents.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review, the team will be so pleased to hear this feedback, we really do see Cepen Lodge as one family.


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Review from Gillian R (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, with lovely people who really care. Mum is very happy here. The events coordinator is great, she really knows how to engage the residents and comes up with some fantastic ideas for them. Always some sort of entertainment going on. Would highly recommend this home.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Cepen Lodge Care Home

Thank you very much for taking the time to feedback on your experience at Cepen Lodge, it means so much to all the team that Mum is happy and settled. The activities team work so hard to provide a varied programme of events and activities so will be delighted to hear such wonderful comments.


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Review from Adrian W (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is currently in Cepen Lodge and has been at the facility for a number of months now.
She resides on 'Memory Lane' where the care is centred around dementia care.
Unfortunately, the nature of her dementia means that she can be quite challenging at times, with family, and carers alike.
In conjunction
with the Social Work department, we examined the opportunities in over 60 care homes within the area and Cepen Lodge represented the best facilities for stimulation and the appropriate security for Mum as her illness had worsened and it deemed necessary for her to have a permanent placement.
When visiting and by frequent phone contact, the staff are always polite and in conversation, it is easy to see that they have got to Mum as an individual.
The rooms are always tidy and Mum is always clean and presentable in appropriate clothes for her.
The food appears appetising and is served at a dining area if desired.
The range of stimulus available to Mum at the home is second to none. I would like to concentrate on the staff at Cepen Lodge.
I am aware that no names should be included, but by reading this submission, the staff concerned will know who they are - and in what high regard they are held.
The staff, without exception, are all kind and polite and personally informative on the phone (you know they have got to know Mum), but more importantly, there is never a question of anyone being judgemental about family members, despite circumstances.
I am a senior health care provider in the NHS and can view 'care' with an objective viewpoint, however, it is delivered.
I have been and remain singularly impressed with the training behind what has produced a focused and caring group of staff. I am impressed with the interviewing techniques that have chosen the right staff who care and moreover, I hold the staff who look after my Mum on a regular basis in high regard.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for such a wonderful review of our care here at Cepen Lodge, I will make sure your review is shared with our care team - particularly those in our Memory Lane community.


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Review from P H (Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally excellent - rooms are showing the need to be decorated. I was disturbed a couple of times by work going on.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Cepen Lodge Care Home

Thank you for your feedback on your stay at Cepen Lodge, we are undergoing refurbishment and apologise for any disturbance, in future we will of course ensure you are away from any work being undertaken.


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Review from Joanne M (Niece of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in Cepen Lodge for a period of respite, and we cannot rate it highly enough. From the kindness of the staff to the facilities to the activities and the food, not only was the team so amazing to my auntie, but they were also so supportive and helpful to me and my family - nothing was too
much hassle, and we couldn't have gotten through this time without you.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thanks so much for your lovely words, it was a pleasure to support your aunty and your family.


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Review from Dawn J (Wife of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband joined Cepen Lodge on the 20th of September 2022. He is currently in an emergency respite bed, and it's his first time away from our home. He settled into the amazing Memory Lane community like he's been here for years. The staff are amazing, the place is amazing, and my husband's care is
second to none! All the staff are angels.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge. Your husband has settled brilliantly here, and we are so glad he has chosen to stay here.


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Review from Christine W (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for almost a year, and she is very content.
I know she has dementia, but she always says how "lovely" it is in the home.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.


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Review from Pamela P (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Cepen Lodge for over two years.
She is happy and well cared for.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.


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Review from Kevin S (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considerate staff who do their best to ensure the residents are happy and safe.
A special mention to one particular lady.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.


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Review from Charlotte S (Granddaughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff and a friendly team.
Caring and treats residents as individuals.
My nan is always treated with respect.
Staff check on residents to make sure they are happy and safe.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.


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Review from Gina S (Daughter-in-law of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring members of staff. All residents are treated with dignity and respect. When greeted at reception, staff members are always welcoming.
Care staff always explain how my mother-in-law has been throughout the day.
Staff always helpful and happy to answer questions.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.


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Review from Paul H (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent and now there's an active activities coordinator I hope to have Mum more engaged during the daytime.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for taking the time to review our care here at Cepen Lodge. We appreciate your feedback, we are really proud of our improved life enrichment program here at Cepen.


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Review from Philip I (Relative of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to the care home to enquire about a service user who had recently been admitted. The receptionist was very pleasant, helpful and approachable with my query and was able to quickly get me to a member of staff who could deal with my enquiry. The nurse in charge was equally helpful and took
the time to resolve my query.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much Philip for your lovely words about our care home. This is really appreciated by the team here.


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Review from Iris C (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for six months and I have been treated with respect and care always. I only have to ring my bell and someone would come to help me, as I am disabled. I love to go into the garden and someone would put me out in the shade and keep an eye on me. Everyone is so kind and thoughtful.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much Iris for your lovely words, it is a pleasure supporting you here at Cepen Lodge and we are so glad that you are happy.


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Review from David H (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't need 200 words, a mere handful will do. Amazing, stunning and perfect. The care and compassion offered to my parents were truly humbling. The staff at Cepen Lodge deserve every accolade, honour and reward imaginable. These people really are saints, and we will never forget them.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it really does mean so much to our team.


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Review from A D (Sister of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my brother received in the last two and a half years was amazing. Towards the end, everyone was so caring; it was as though my brother was the only one in the home. "Thank you" to all the staff just doesn't seem enough, but thank you. I could recommend Cepen Lodge to anyone without any
hesitation.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words; they are really appreciated by our team. Thank you for taking the time to review our care home.


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Review from B D (Friend of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home, newly decorated with a warm atmosphere. The staff are caring and considerate. I would like to give two of the front of house receptionists a mention as they were so friendly and welcoming on all my visits.

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Review from J F (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional, caring and compassionate. The food, facilities and cleanliness are also excellent. The management and reception staff excelled in their roles. Thank you for taking good care of my mum. Sadly mum was only with Barchester Cepen Lodge for five and a half weeks and was too
ill to participate or to take part in the activities.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Barchester Cepen Lodge Care Home is calculated as follows: ( (457 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 533 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (12)

Jade

Jade Hodge

Job Title: Senior General Manager

Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.


Marlene

Marlene Payne

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!


Roxanne

Roxanne Carey

Job Title: Community Manager

Joined: 2018

Hello, my name is Roxanne and I am the Community Manager of the Memory Lane community at Cepen Lodge. I started my first job in healthcare as a night care assistant at Cepen Lodge in December 2018.


Although growing up I never thought I’d work in the care industry, working at Cepen Lodge has honestly been the best job I’ve ever had and I wouldn’t change my care experience for the world. My favourite part about the job is knowing that our residents see a friendly face and smile no matter what time of the day or night allowing them to feel safe, comfortable and happy here at Cepen Lodge.


Sean

Sean Harvey

Job Title: Team Leader

Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.


Hannah

Hannah Hale

Job Title: Team Leader

Joined: 2022

Hello, my name is Hannah, and I am a Team Leader in the Memory Lane community here at Cepen Lodge. I am passionate about caring for our residents and giving them the best quality of life here at Cepen Lodge.


Lindsey

Lindsey Woods

Job Title: Home Administrator

Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.


Anita

Anita Williams

Job Title: Activity Co-Ordinator

Joined: 2018

Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.


Kelly

Kelly Kimber

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.


Zoe

Zoe Baggs

Job Title: Receptionist

Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.


Abigail

Abigail Peare

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.


Tracey

Tracey White

Job Title: Care Assistant

Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.


Mark

Mark Graham

Job Title: Second Chef

Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.