Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 112 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

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Care Provided by Barchester Cepen Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Hodge (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cepen Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Cepen Lodge Care Home Reviews (112)

Total of 112, showing 61-80
9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.848) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 112 reviews.

Overall Experience

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  • 22
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Date Published

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Review from Martyn S (Son-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Cepen Lodge for 4 years, during that time she has been looked after exceptionally well.
She is always well dressed and her room is very clean and tidy. The staff are always very helpful and caring, this must have been very difficult for the past two years during
the pandemic.

Reply from Michael Kenny, CRM at Barchester Cepen Lodge Care Home

Thank you for taking the time to leave us a review, your feedback and comments mean a great deal to us. We pride ourselves on offering the very best care possible and we will continue to strive to do so. Thank you again for the review, it really does mean a lot.


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Review from C P (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff. Always happy to help and answer questions. Always keep me informed on my mother's care needs and any action required. The room and communal areas are always clean. Overall a very positive experience on all levels.

Reply from Michael Kenny, CRM at Barchester Cepen Lodge Care Home

Thank you for taking the time to review our care home, your feedback and comments mean a great deal to us, we will continue to provide the very best care possible for all our amazing residents.


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Review from T W (Respite Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Cepen Lodge for respite everything excellent.

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Review from M H (Son of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, support and attention is provided for my dad and also myself. I live in Cornwall and am offered consideration and support whenever I call for updates etc. My dad can be quite challenging as a dementia sufferer and the consideration offered to him by all the staff is exemplary.

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Review from W C (Friend of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in Cepen Lodge for 9 years and has been very happy there.
She always seems smart, well-fed and content. The staff are friendly and helpful. I only visit about once a month so have limited knowledge.

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Review from Sharon E (Respite Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The deputy manager is very helpful and fulfils all our concerns regarding home due to Covid. All staff are very helpful, very efficient staff. Nothing is too much trouble. Call back when say they will and text very good communication skills. Will be using again for respite for my father in law, great
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Review from R H (Husband of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the past 12 months, I have noticed a lot of things you have put in to help us with gaining information. Thanks to all of the staff for all their hard work through this covid time. I can't believe how good, they have always been with a smile. Thank you.

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Review from M R (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Cepen Lodge since shortly before the first lockdown. It's a lovely care home with wonderful staff. Mum is so well looked after. All the family are very impressed with the standard of care she receives. She has a lovely room there. Very warm and welcoming. We often joke
that she now resides in a 5-star hotel. Myself and my family would thoroughly recommend this lovely home.

Reply from Alison Rowlatt, Activities Coordinator at Barchester Cepen Lodge Care Home

Thank you very much for taking the time to write such a lovely review, your mum always makes us smile.


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Review from K W (Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Cepen Lodge for the past month. I am very pleased with my stay here. The staff are just excellent and will anything for you. The accommodation is first class and living here for the foreseeable future is going to be just great.

Reply from Litiana Kurisaqila, Home Manager at Barchester Cepen Lodge Care Home

Thank you for your kind words. We are pleased to hear that your experience has been positive.
Your recognition of the team at Cepen Lodge is very much appreciated.
We aim to continue meeting your expectations.


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Review from Dawn J (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Cepen Lodge since December 2017. Throughout that time I have felt that the staff have been supportive and genuinely caring towards mum and my family. They always try their best to make mum comfortable and keep her spirits up. They keep me informed of anything I need to be aware of and
I never feel that mum is being neglected or worry about her health or wellbeing. There are a couple of members of staff who feel part of our extended family and I am very grateful to know that they are there.

Reply from Jane Jones, General Manager at Barchester Cepen Lodge Care Home

Thank you for the lovely review. Our staff works extremely hard to keeps spirits up during this difficult time. (Covid -19 pandemic). We like to keep in close communication with our relatives and are all part of the Barchester family.


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Review from Mark B (Brother-in-law of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident for four years at Cepen Lodge. The standard of care during that time has been excellent. There is great emphasis on making residents feel at home and being part of a community, albeit a small one. The level of personal attention is very pronounced and the staff can
be seen to offer a lot of time chatting to residents and tending to their every need. As an outsider, I find these qualities very comforting and vitally important, helping to remove a lot of the anxiety which relatives feel when their loved ones are in care homes. The management also display a friendly outlook to residents and members of staff producing a wonderful working atmosphere. There are many examples of very good management principles and I have every confidence in their ability to run the home as it should be. It is a delightful place to be in and I would recommend it to any individual considering the finding of a suitable place in which to place a relative.

Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Many thanks for your review it is very much appreciated. At Cepen Lodge, we are always ensuring that all residents are well cared for and I am pleased that you feel the home is well-led. I will pass your comments on to the team. Thank you again.


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Review from Na H (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager conducted the initial assessment with Mum and myself and treated Mum with dignity and respect, reassuring her throughout the process. The home is beautifully decorated and kept clean and tidy with a homely feel. Her room is a good size with an ensuite large enough for the staff to assist
Mum safely and they maintain Mum's personal care sensitively. Refreshments are available for both residents and their visitors anytime with visitors being warmly welcomed to join mealtimes. Staff are wonderful and communication between us has been brilliant. The staff have adapted to Mum's evolving needs and I have been consistently updated. In fact, Mum's health and well being have improved dramatically in the time she has lived there. She loves it when I bring the dog for cuddles!
Activities are planned and implemented to keep residents stimulated and visitors are invited to many events. The staff have been encouraging video calls during lockdown which Mum has found comforting.

Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Many thanks for your review. At Cepen Lodge we always strive to ensure that all residents are well looked after and have a varied activities programme to engage in. I will pass your comments on to the team. Thank you again.


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Review from Chris M (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home - the staff are very caring and alert to the needs of the residents they are looking after. Always clean and bright, it has a nice feel and I am sure the residents are all very happy at this home. Over the lockdown period, the staff have gone out of their way to keep us informed with
what is happening, any needs or requirements have been dealt with very quickly. They have provided contact with loved ones via Skype or Zoom plus I have received regular emails with pictures. I can recommend this home as top-class with wonderful caring staff.

Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Many thanks for your positive review of our home, it is great to hear how pleased you are with the care your relative is receiving at Cepen Lodge. We pride ourselves on our high standard of care and our team are passionate about delivering this.


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Review from Gill T (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cepen Lodge is a very caring, well-run care home. The home has exceeded my expectations and I am very happy with everything that is being done for my mum. So many times the manager and staff have gone the extra mile and I can't thank them enough.

Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Thank you for such a lovely review of our care home and the team here at Cepen Lodge. We are committed to delivering the best care and experiences for all our residents. The team will be so pleased to hear your words which we will share with them.


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Review from Chris M (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Cepen Lodge since February 2019. He had been hospitalised previously and was initially rather unwilling to stay, but he quickly settled in made friends both with other residents and the staff, and is now a different person, far happier and more confident. This is in large
part down to the care and dedication of those who work with and look after him. We are delighted - the home has a lovely atmosphere, all the staff are cheerful and welcoming from reception right through to those "on the front line". We have been particularly pleased to be able to get the whole family together for lunch in one of the lounges, for his birthday and at Christmas. The home provides a range of activities some of which he had never tried before. Occasionally he complains that some of his clothes go missing but they usually turn up from the laundry before too long! In summary, we feel we couldn't have made a better choice for Dad at what was a very difficult time.

Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Thank you so much for your kind comments, it is very much appreciated. We work very hard at Cepen Lodge to ensure the residents are as happy and content as possible.


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Review from Sarah S (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Cepen Lodge are thoughtful, caring and respectful. They have made this tough time so much easier with their positive support. It feels like a family, and I am so pleased my mum is being cared for by them. Every Thursday I am clapping for the team at Cepen Lodge.

Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Thank you so much for your kind comments; I will ensure this is passed on to the whole team. The team at Cepen Lodge strive to ensure an exceptional level of care for all our residents.


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Review from Ian C (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big 'thank you' to all the staff at Cepen Lodge for everything they are doing during this difficult time.


I have just had a great video conversation with my dad on what is his 65th wedding anniversary. Sadly my mum cannot visit him at the present time, but I know they have

spoken to one another today and have happy memories of that special day many years ago. Dad did make me laugh because he can vividly remember his wedding day down to the finest detail, but struggled to tell me what he had had for lunch..!


It is reassuring to Mum and all of our family, to know he is being well looked after and cared for, and I hope that it will not be too long before we can all get together again for a little celebration.


In the meanwhile, please all stay safe and thank you for your kindness shown to my dad.


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Review from Emma Q (Daughter-in-law of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently passed away at this care home. The care he received from the staff during the 2 years he was there, was personal, caring and dignified. The staff treated him as an individual and made sure he always had the things that made him happy. We are delighted that we chose Cepen Lodge
for him.

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Review from Carolyn (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for over 5 years: her dementia is progressing but she still recognises most of her visitors. Initially, she was very difficult but is now stable. It took a while to sort her medication, but now this runs very smoothly. She likes the food, which seems to be varied and of a good standard.
Her room has its own toilet and shower, together with functional furniture. It is always clean. It took a year for her to join in the activities offered, but now she goes to most of them, and has even been teaching other residents to knit! She has gone out on a few trips as well - local abbey, butterfly farm, etc. At the last review, I had with the manager, I was asked if I thought mum felt 'safe': I said yes. Mum feels safe, she is 'safe and secure' in a stable environment where the staff are pretty good (staff turnover seems very low to me) and they all take care of mum, from the Manager through to the housekeeping staff. The only downside is the cost: it's not cheap.

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Review from Claire W (Daughter of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care provided and Mom enjoys the food and the activities. The staff are very kind and always cheerful.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Barchester Cepen Lodge Care Home is calculated as follows: ( (457 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 533 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (12)

Jade

Jade Hodge

Job Title: Senior General Manager

Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.


Marlene

Marlene Payne

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!


Roxanne

Roxanne Carey

Job Title: Community Manager

Joined: 2018

Hello, my name is Roxanne and I am the Community Manager of the Memory Lane community at Cepen Lodge. I started my first job in healthcare as a night care assistant at Cepen Lodge in December 2018.


Although growing up I never thought I’d work in the care industry, working at Cepen Lodge has honestly been the best job I’ve ever had and I wouldn’t change my care experience for the world. My favourite part about the job is knowing that our residents see a friendly face and smile no matter what time of the day or night allowing them to feel safe, comfortable and happy here at Cepen Lodge.


Sean

Sean Harvey

Job Title: Team Leader

Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.


Hannah

Hannah Hale

Job Title: Team Leader

Joined: 2022

Hello, my name is Hannah, and I am a Team Leader in the Memory Lane community here at Cepen Lodge. I am passionate about caring for our residents and giving them the best quality of life here at Cepen Lodge.


Lindsey

Lindsey Woods

Job Title: Home Administrator

Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.


Anita

Anita Williams

Job Title: Activity Co-Ordinator

Joined: 2018

Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.


Kelly

Kelly Kimber

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.


Zoe

Zoe Baggs

Job Title: Receptionist

Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.


Abigail

Abigail Peare

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.


Tracey

Tracey White

Job Title: Care Assistant

Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.


Mark

Mark Graham

Job Title: Second Chef

Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.