Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 112 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

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Care Provided by Barchester Cepen Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Hodge (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cepen Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Cepen Lodge Care Home Reviews (112)

Total of 112, showing 81-100
9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.848) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 112 reviews.

Overall Experience

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Review from J K (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has been a resident at Cepen Lodge for over 3 years now and, as his faculties and mobility have steadily declined, we are very impressed with the care he has received.
It was always going to be a challenge to persuade him to join in with activities in Cepen Lodge, but the staff never give
up trying.
The 'Boys Day Out' to bowling and a pub meal was a great success.
The very low turnover of staff, I am sure, makes a huge difference to the running of the home and the care given. Dad has had the same staff looking after him since he moved there.
Very happy with our choice of Cepen Lodge.

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Review from Carol B (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is absolutely superb - just couldn't be bettered. My father settled in really quickly and is given excellent care. Every single member of staff is friendly and welcoming. Nothing is too much trouble.

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Review from S M (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced dementia. I feel lucky to have found Cepen Lodge as the next step in his care. The manager is intelligent, caring and attuned to the needs of individual residents. Medical decisions are approached as a team effort of staff, relatives and medical professionals.
The care staff
are competent, sympathetic and caring with a great sense of humour. Would I recommend Cepen Lodge? Absolutely!

Reply from Tessa Matthews, brighterkind at Barchester Cepen Lodge Care Home

Thank you for taking the time to provide us with some feedback. It's so good to hear that you are happy with the care and service provided at Cepen Lodge. The home manager is indeed a very caring person and very focused on providing individual, personalised care in her home. As you say, the team work very closely with local health care professionals for the benefit of each and every resident. It's interesting that you say the team have a sense of humour - our values include 'Choose to be happy' and 'Do it from the heart'. It sounds like the team are embracing both values wholeheartedly.


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Review from C H (Respite Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by the very caring staff who worked so hard to ensure that I was so well looked after during my stay in Cepen Lodge. Without fail they were only too happy to do anything for you, no matter how busy they were and they certainly have to work very hard!

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Review from Jane S (Daughter of Resident) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Cepen Lodge for only a short time and already I can see a positive impact her new surroundings have had. I look forward to seeing her each time I visit as I know she will have something good to tell me about the activities she has been participating in and what lovely food she
has been having, especially cake!
Mum is a little under confident but knowing this, she has been helped by the wonderful staff who know how to get the best from her, which is far more than I ever could. I was unsure how she would settle in, but knowing her needs are met and she is safe and warm really gives me peace of mind.
Some of the entertainments which have been on within the home are amazing. Mum loves animals, especially dogs and really enjoys the pets as therapy visits.
Live music is also a regular theme.
The whole team should be extremely proud of what they do on a day to day basis, as I imagine it cannot be easy. I thank you all very much for giving my mum a new outlook on life.

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Review from Catherine C (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cepen Lodge were immensely caring to my mother in her final weeks and so supportive to me and the family. Their encouragement, skill and kindness were deeply appreciated both by my mother and myself. The atmosphere at Cepen Lodge was always bright, cheerful and welcoming. Nothing seemed
to be too much trouble to the staff. There were little touches which I shall never forget. When my mother started reverting to the language of her childhood - German - they found some German music for her to listen to. on her birthday a smiley group of carers came to her with a big birthday cake with candles and sang happy birthday. It made her feel so special. I knew my mother was in safe hands and that made all the difference.

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Review from T A (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother was only a resident at the home for seven weeks but within that short time she was made to feel at home, supported whilst settling in, and given the care tailor-made for her own welfare. Everything my mum and I asked for, the staff tried to satisfy. During her latter days, all
treated her with compassion and dignity and they helped support me.

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Review from Sam R (Granddaughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my Nan, she always appears to be well looked after and the staff are always very friendly and accommodating. There is a happy atmosphere and always something going on for the residents to get involved in if they wish. These are often topical activities which require a lot of thought and
effort from the activities team. Nan is encouraged to take part in these activities and always enjoys it. I welcome the opportunity to participate in events such as the Christmas carol service and summer fete. It's reassuring to know that Nan is happy and well looked after.

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Review from Aileen R (Daughter of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always they really take so much care looking after my mum. Nothing is to much trouble staff always willing to talk and explain what mum has been up to. The activities at Cepen Lodge Care Home are great the staff encourage mum to join in this makes me very happy as I know my mum would not do this
voluntary. Carry on the good work you should all be extremely proud of the great team you have at Cepen Lodge. Thank you for taking such great care of my mum I am so grateful.

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Review from Jacqueline J (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Cepen Lodge for just over a year and I am very pleased with the care she is receiving. Her room is clean and bright and airy with an ensuite wet room. The staff are very kind and there are always activities going on.
Relatives can make tea and coffee in the dining room/kitchen.
The staff are always kind and attentive and very patient.
I am very happy with Cepen Lodge.

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Review from Elizabeth P (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful I found Cepen Lodge. After my initial visit, I didn't bother to look anywhere else as I realised this was The One.
Myself, my brothers and our extended family are full of praise and so appreciative for the sensitive quality of care your excellent staff provide. We all feel confident that
my mother is safe and you will do your best to provide for her needs. That means a lot when many of us live so far away.
I'm very pleased that she is taken to Malmesbury Abbey regularly for Communion as she is a committed Christian. She enjoys her lunchtime glass of wine and I thought the the G & T event was just up her street.
She is visited regularly by her Vicar from Marshfield and Mother says would be interested in offering regular Communion for your residents. Something well worth considering?

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Review from W T (Husband of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and tidy. Nice good size room and en-suite. Staff very friendly and helpful. Food very good quality and presentation. Portions slightly small but plenty of snacks available 24/7.

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Review from J H (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was treated with care and respect the day she arrived. Her room was tastefully decorated and very comfortable. All the staff were wonderful very cheerful, especially the entertainments staff - very valuable. Even with a Flu breakout, they worked extremely hard, looking out for the residents'
wellbeing and keeping everyone safe. The food is second to none.

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Review from Susan M (Daughter-in-law of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most importantly my father-in-law enjoys living at Cepen Lodge. He enjoys a range of activities including guest singers and dominos club. The carers at Cepen Lodge do an amazing job and father-in-law is extremely happy with his care.
My husband and I both feel that he could not be anywhere better.
The staff are so friendly and keep us informed as to how he is doing. We visit him daily and know everyone very well. In my opinion, the care home far exceeds our expectations.

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Review from Janet S (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in Cepen Lodge for 18 months until he sadly passed away very recently. During his stay there he received excellent care from the staff, even towards the end of his life when things got very difficult. I cannot praise the staff enough, they looked after my father in a warm, helpful
and very caring way at all times. The facilities are excellent, each room is comfortably furnished and has en-suite toilet facilities and shower. It feels more like a hotel rather than a care home. Activities are arranged every day inside the home and there are frequent visits to nearby places outside the home. My father was always complimentary about the care he received and that gave me peace of mind because I know he was happy in his new home. Cepen Lodge has many benefits and qualities but if I have to pick one it would be the level of care my dad received during his stay... It was fantastic. The staff were just wonderful and I sincerely thank them all.

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Review from Richard B (Husband of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

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Review from Alan S (Son of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 90th Birthday last week and we invited around 14 relatives to a buffet at Cepen Lodge, managed by the staff. Not only was the service and standard of food excellent but the staff went out of their way to make the day really special. I would like to thank everyone at Cepen Lodge
for their hard work and for the high standard of care they provide all year round.

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Review from P R (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed two nights in order to visit a friend who is a resident. She was pleased with the care provided and the facilities. She was, however, disappointed with the food and found the bed uncomfortable. I noticed that when I collected her she was still wearing the same clothes as when she arrived
and had only changed her underwear once.
I thought staff might have encouraged her to put on fresh clothes. Overall she and I were satisfied with the experience. I found the staff welcoming and attentive to my mother. I think it would be inappropriate to recommend or otherwise as we live so far away from the provider.

Reply from Rebekah Saint, Marketing Administrator at Barchester Cepen Lodge Care Home

Thank you for your feedback. The team will be very happy that you are pleased with the care provided to your mum and the facilities. It’s great to hear feedback on other aspects of our service. We offer to change the bed if people staying with us don’t find their current one comfortable. This was offered at the time but not taken up. We try to respect the wishes and dignity of anyone staying in our home and do encourage changes of clothing where appropriate. In this case, your mum chose her own clothes for the day, which the team felt needed to be respected. Thank you for your positive comments, we were very happy that your mum stayed with us when visiting her friend and would be pleased to welcome her back at any time – if she decides to stay with us again, we’ll try to make her favourite meal as dining should always feel special.


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Review from Andrew (Son of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are highly delighted with the choice of care home we made for our mother. She has settled in well with the help and support of the experienced and professional staff, nothing is too much trouble. Cepen Lodge Care Home made a very difficult decision easier to accept for both mother and ourselves.

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Review from Jane F (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful and my mother is well settled at Cepen Lodge Care Home. Mummy has a good rapport with her carers and definitely has her particular favourites. The hairdressing facilities do not match what would be the case in a salon and are in need of improvement eg. No back wash
basin, no capes, no electric clippers and no setting lotion. I must say that there are occasions when the phone is not answered, particularly at weekends and often when I take my mother back home in the evenings. The home appears to be very short staffed.

Reply from Jane Jones, Home Manager at Barchester Cepen Lodge Care Home

Thank you for your comments, we always welcome feedback as we strive to continually improve our care. Our priority is always the comfort and safety of our residents. We are required by the CQC to deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff to make sure that they can meet the needs of our residents. We take pride in providing a higher level of personalised care for all our residents. As a home manager I operate an open door policy, and if you would like to discuss the matter in any more detail, I would be happy to meet with you at your earliest convenience.


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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Barchester Cepen Lodge Care Home is calculated as follows: ( (457 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 533 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (12)

Jade

Jade Hodge

Job Title: Senior General Manager

Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.


Marlene

Marlene Payne

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!


Roxanne

Roxanne Carey

Job Title: Community Manager

Joined: 2018

Hello, my name is Roxanne and I am the Community Manager of the Memory Lane community at Cepen Lodge. I started my first job in healthcare as a night care assistant at Cepen Lodge in December 2018.


Although growing up I never thought I’d work in the care industry, working at Cepen Lodge has honestly been the best job I’ve ever had and I wouldn’t change my care experience for the world. My favourite part about the job is knowing that our residents see a friendly face and smile no matter what time of the day or night allowing them to feel safe, comfortable and happy here at Cepen Lodge.


Sean

Sean Harvey

Job Title: Team Leader

Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.


Hannah

Hannah Hale

Job Title: Team Leader

Joined: 2022

Hello, my name is Hannah, and I am a Team Leader in the Memory Lane community here at Cepen Lodge. I am passionate about caring for our residents and giving them the best quality of life here at Cepen Lodge.


Lindsey

Lindsey Woods

Job Title: Home Administrator

Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.


Anita

Anita Williams

Job Title: Activity Co-Ordinator

Joined: 2018

Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.


Kelly

Kelly Kimber

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.


Zoe

Zoe Baggs

Job Title: Receptionist

Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.


Abigail

Abigail Peare

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.


Tracey

Tracey White

Job Title: Care Assistant

Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.


Mark

Mark Graham

Job Title: Second Chef

Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.