Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 112 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

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Care Provided by Barchester Cepen Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Hodge (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Cepen Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Cepen Lodge Care Home Reviews (112)

Total of 112, showing 101-112
9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.848) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 112 reviews.

Overall Experience

  • 89
  • 22
  • 1
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Date Published

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Review from David L (Son of Resident) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 18 months and I cannot praise enough the care she is given, great attention to her personal needs and quirks. The staff all cannot do enough for her, the food is excellent. I have visited at all different times of the day and night and the care is always the same.
Great care taken over her medication needs and liaison with her own doctor.

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Review from Dianne P (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cepen Lodge Care Home made my mother with dementia extremely welcome. She was understandably very confused at the onset but with their care and patience with her she has now settled and is very happy and content. After 2 and a half weeks it is like I have got my real mother back, not a frightened withdrawn
and depressed lady that she had become living on her own. I can't thank Cepen Lodge Care Home enough.

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Review from Aileen R (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ceper Lodge are always kind, considerate and most helpful. They treat my mother with respect and she is also treated with the utmost dignity.
Their care of my mother has been excellent and the communication with the family is excellent. they have helped me sort out my mother's affairs
with patience and their knowledge has been a life saver for me. I can't thank them all enough for their care and support.
A brilliant hard working team.

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Review from Fiona S (Granddaughter of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank them enough for taking good care of my Nan right up to the day sadly she passed only a short while after being diagnosed with cancer. She loved living there and was very happy, only had good things to say. They were always happy to chat if we needed to and during her final weeks kept us
up to date as much as possible.

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Review from F W (Resident) assisted by family/friend published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Did not like the room being by car park because of fumes. Request to replace light bulb over the mirror in the en suite was not adhered to in the whole of the two-week stay. Staff very friendly and helpful.

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Review from Pauline B (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care and attention that was given to mum for her week of respite care. Nothing was too much trouble. Mum looks happier and healthier than she has done for a long time. Thank you.

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Review from M.W. (Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this home for 4 year plus now and I am completely satisfied with all I have ticked, really happy.

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Review from Diane B (Wife of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge
one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled.

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Review from Geoff P (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get looked after very well, in all areas.

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Review from Sandra P (Daughter of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad my mum has spent the last 6 months of her life with you. Her last days of care were made so much better with the care an attention given by the amazing staff I cant say enough thank yous to them.

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Review from P J (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Cepen Lodge for three years. With the patience and care from the staff she accepts it as her home and feels settled and secure. She suffers from dementia and remembers four of the carers who look after her but is continually amazed at how kind the "unknown" people are always friendly
and willing to help when she becomes confused. The staff keep me fully informed on health issues and are quick to call in a doctor if they are worried. I leave mum at the end of the day knowing that she is well looked after with plenty to occupy her until my next visit.

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Review from Susan R (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always friendly as are the staff. It always appears clean with no smells. The care seems to be pretty good. A shame the staff turnover is so high and the manager has changed a number of times. Recently room cleanliness has not been so good and the residents nails have not been cut. There
has also been a lack of encouragement to join in activities due to lack of activity staff. Overall fairly good and I am always informed of any issues.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Barchester Cepen Lodge Care Home is calculated as follows: ( (457 Excellents x 5) + (71 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 533 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (12)

Jade

Jade Hodge

Job Title: Senior General Manager

Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.


Marlene

Marlene Payne

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!


Roxanne

Roxanne Carey

Job Title: Community Manager

Joined: 2018

Hello, my name is Roxanne and I am the Community Manager of the Memory Lane community at Cepen Lodge. I started my first job in healthcare as a night care assistant at Cepen Lodge in December 2018.


Although growing up I never thought I’d work in the care industry, working at Cepen Lodge has honestly been the best job I’ve ever had and I wouldn’t change my care experience for the world. My favourite part about the job is knowing that our residents see a friendly face and smile no matter what time of the day or night allowing them to feel safe, comfortable and happy here at Cepen Lodge.


Sean

Sean Harvey

Job Title: Team Leader

Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.


Hannah

Hannah Hale

Job Title: Team Leader

Joined: 2022

Hello, my name is Hannah, and I am a Team Leader in the Memory Lane community here at Cepen Lodge. I am passionate about caring for our residents and giving them the best quality of life here at Cepen Lodge.


Lindsey

Lindsey Woods

Job Title: Home Administrator

Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.


Anita

Anita Williams

Job Title: Activity Co-Ordinator

Joined: 2018

Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.


Kelly

Kelly Kimber

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.


Zoe

Zoe Baggs

Job Title: Receptionist

Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.


Abigail

Abigail Peare

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.


Tracey

Tracey White

Job Title: Care Assistant

Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.


Mark

Mark Graham

Job Title: Second Chef

Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.