Review from S C (Mother of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

Putting a loved one into care is never easy. The Aire View Care Home made this experience less traumatic, showing compassion and kindness. The care for Mum has been amazing with support from medical professionals whenever required. We rest peacefully knowing that Mum is well looked after.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible, giving you and your family the peace of mind you deserve. It is lovely to hear that your mum feels supported and is settled in her new surroundings. Best wishes, Rachel.

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Review from D F (Son of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience

Wonderfully attentive and caring staff make this a great place for my dad. He is safe here and very well looked after.

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for reviewing Aire View Care Home. We are pleased to hear such positive feedback about our home. It is a true pleasure to care for your father and to have him as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.

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Review from Pat W (Wife of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been in Aire View now for almost 5 years and I have always been pleased with the care he receives from all staff.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. Our dedicated staff team go over and above on a daily basis in order to provide an excellent level of care. It is a true pleasure to have your husband living with us, in the loving care community that we create, giving you and your family peace of mind. Best wishes, Rachel.

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Review from Alex S (Daughter-in-law of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience

A well-managed, professional home-from-home. Friendly staff and nothing too much trouble for them. Lots of activities for residents and visitors made welcome.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the daily activities provided by our talented well-being team are so well received. We look forward to seeing you on your next visit, best wishes, Rachel.

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Review from Beverley M (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

Aire View Care Home is fantastic! From the very first time my brother and I visited the Care Home we felt it had a homely, welcoming atmosphere. We were impressed by the quality of the facilities and the beautiful gardens. We knew it would be a good place for our mum and dad to receive respite care

following dad's long period of illness. Unfortunately, things did not go according to plan, dad went back into hospital whilst mum remained in the care of Aire View. Sadly, dad's return to Aire View two weeks later was to receive palliative care. The professional nursing care given to our dad allowed him to pass away with dignity and peacefully four days later. Throughout this difficult time, all staff provided an outstanding level of care so that mum felt safe, well cared for and she thoroughly enjoyed joining in various activities including keep fit, singing, Bingo and of course getting her hair done. We would not hesitate to recommend Aire View Care Home - thank you!

Reply from Paula Pearson, Home Manager at Aire View Care Home - Avery Healthcare

Thank you for your lovely review of Aire View Care Home in Leeds. It was a true pleasure to care and support both your mum and dad, along with you as a family. I am so pleased that they were able to spend their final days in the home together, which was a great comfort to you all. Thank you again and we look forward to hopefully having your mum to stay with us again soon. Best wishes, Paula.

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Review from Susan L (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience

My mum has lived at Aire View Care Home for more than six years. She has been very well cared for throughout by the staff and feels very much at home.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your mum living with us in the loving care community that we create. Best wishes, Rachel.

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Review from P S (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with how the care home at Aire View has catered for my mum's needs. The carers have all been supportive, kind and gone the extra mile with regard to the care of my mum. Mum's room is a very pleasant one, and Mum is always keen to tell me how much she enjoys the food and the

friendliness of the staff. So overall, it is a very satisfactory home for my mum.

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. We are delighted to hear how well your mother has settled into our community and how much she enjoys residing here. We are pleased to hear such positive feedback about our dedicated staff and the facilities that we provide. We look forward to seeing you on your next visit. Best Wishes.

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Review from Michael H (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience

My mother has dementia. My father passed away in January 2021, leaving my mother living alone. Earlier this year, we (my family) took the tough decision that my mother was no longer able to look after herself. We undertook an extensive search of various local Care Homes. On our visit to look around

Aire View, we were able to see first hand the lovely way the residents were looked after and treated by the staff. We all immediately thought that this was the right place for my mother. Aire View have more than lived up to this. My mother (a tough, belligerent and independent character) is settled, happy and looks better than she has done for many years. I am so grateful to the staff at Aire View who have my mother's life so pleasant and enjoyable. In addition, despite COVID restrictions, I am always made to feel so welcome when I visit. Thank you.

Reply from Paula Pearson, Home Manager at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. Thank you for your lovely comments my staff go above and beyond in their care and support, not only for all our residents but for relatives too. We continually aim to improve and listen to our residents and relatives to ensure the service we provide is as good as it possibly can be. Thank you again for your review it is really appreciated. Best Wishes.

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Review from A L (Daughter of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience

My dad has vascular dementia and I feel that overall the staff at the care home are doing a good job in taking care of him, especially under the pressure of the pandemic. Occasionally I have noticed that Dad's nails and hair grow quite long, and I have had to request that they get cut a few times. Also

with Dad being in their dementia suite, other residents often wander into his room and take things, so unfortunately he has been missing both his pairs of prescription glasses for several months. The staff are nice and keep me well informed of any incidents that occur.

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Review from Susan T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Not long after a visit, my mum tried to leave her room and fell. The staff decided she needed an ambulance, and she was taken to the hospital. One of the carers accompanied her. I was not available until early evening. Mum fell at 3.30 pm, and the carer stayed with her until 9 pm. Mum was in the hospital

for four days. On her return to the care home, she was welcomed back, and as always, received excellent care. I cannot fault the staff for the care Mum has been given in the five last five years. Thank you.

Reply from Paula Pearson, Home Manager at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. Thank you for your kind comments, providing support including on this occasion escorting to the hospital is part of the service we aim to provide. We continually strive to improve and I will pass on your kind comments to all the staff. Best Wishes.

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Review from Carol S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

My father became a resident towards the end of February 2022. I was a bit reluctant to take this step, but it was the best thing I could have done. He has settled in better than I could hope for. He gets on well with the staff and loves a joke. The food is excellent. I'm very happy for him to be there.

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for reviewing Aire View Care Home in Leeds. Our highly trained staff team understand that it can be a difficult decision to move a loved one into care, and therefore ensure this is a worry-free experience by offering their support to both residents and loves ones. It is a true pleasure to care for your father and have him as part of our loving care community. We are delighted to hear such wonderful words about our staff, they are invaluable to us and I will be sure to pass on the positive feedback. We look forward to seeing you on your next visit. Best wishes.

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Review from Diane T (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

Since my mum entered Aire View back in 2017, she has received exemplary care, consideration, and respect from all the staff there. They show her and us, her family, a level of interest and attention which makes us feel included and a part of Mum's continuing care. We would heartily recommend the home

to others.

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. It is a true pleasure to care for your mother and we are delighted to hear how well she has settled into our community. We look forward to seeing you on your next visit. Best wishes.

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Review from C C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Staff very helpful and attentive.

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for reviewing Aire View Care Home in Leeds. We are glad to hear how satisfied you are with our staff. Best Wishes.

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Review from David W (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother is getting excellent care in Aire View - can't fault it.

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. It is a pleasure to care for your mother, and we are delighted to have her as part of our loving, caring community. Best Wishes.

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Review from Linda F (Sister of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Aire View is an excellent care home. My sister has been in Aire View for just over 15 months - she seems to have settled in very nicely. The staff are all very good with my sister - which I'm really pleased with.
Would highly recommend!

Reply from Ryan Farrelly, Marketing Assistant at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds. It is a true pleasure to care for your sister, and we are delighted to hear how well she has settled into our community. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life, and we highly appreciate such wonderful words about our staff. We look forward to seeing you on your next visit. Best Wishes.

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Review from Janine J (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

My mum moved into Aire View in January 2022 and it was one of the hardest decisions I had to make. But the care that is provided is first class. She is well looked after and safe which is a blessing for me as I live in Ireland. I cannot get to see her as often as I would like so the home arranges weekly

Skype calls between me and Mum which is great. Every member of staff that I have met has been kind, caring, and empathetic and I would recommend Aire View to anyone having to make the decision to put their loved one into a care home. They are a fantastic team and willing to go that extra mile.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home in Leeds and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum is happy and settled in the loving care community that we create. We also acknowledge the importance of residents keeping in regular contact with their loved ones, and are delighted that the Skype calls are working well. Best wishes, Rachel.

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Review from David K (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience

I am so happy that my mother is settled and well cared for at the home. Every visit I can see for myself that she is doing well and the staff all seem genuinely committed to the welfare of the residents. The home is a lovely clean, light, and airy environment and my mother's room overlooks the garden,

so it is always a pleasure to visit her. As a former support worker, I can say from experience that Aire View is one of the best run and most presentable homes I have come across. I am so grateful to the staff who make my mother's later life so pleasant.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your mother living with us in the loving care community that we create. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from L C (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience

Mum has recently moved into Aire View and I am impressed by the warm and friendly staff - not just the welcoming receptionist and home manager, but everyone is so helpful. Mum originally came for a 3-week respite and now is staying permanently! I cannot thank you all enough for the care and support

you have given me and my mum - you have all been through a horrid year with the pandemic and it's great to see you all so happy and positive. I now don't worry about mum as I know she is well cared for and safe.

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home and for your amazing 5-star review. We are so delighted that your mother enjoyed her respite stay with us and decided to stay. It is a true pleasure having her living with us, as part of the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from Diane C (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience

Dad spent approximately 2.5 years at Aire View. Had it not been for lockdown he would have left in 2020. From Day 1 the staff 'trained him' that help would not come when required. Consequently, he had to suffer the indignity of using 'continence knickers' despite knowing when he needed the toilet because

sometimes he had to wait over an hour for help to get him to the bathroom. Furthermore, the staff did not help to keep his clothes clean at mealtimes to compensate for his Parkinson's symptoms. In his final 24 hours, the staff failed to communicate the meaning of 'Fast Track' to my brother. They also only permitted a 30-minute visit which resulted in Dad dying alone and without a loved one. I can never recommend Aire View as a care home.

Reply from Paula Pearson, Home Manager at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home. It was a pleasure to have had your father as part of our loving care community here at Aire View, and he is deeply missed by all. In regards to continence supplies, these are made by assessment from the NHS continence service as to what is appropriate for each individual and items for this are supplied by them, aids are used in conjunction with supporting individuals continence requirements. End of life protocols was adhered to as per government guidance for care homes during Covid-19, and we totally understand that this was frustrating for families. This was explained in full by the deputy manager during his final days. If you wish to discuss this further then please do not hesitate to contact the home directly via email or telephone call.

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Review from Emma B (Granddaughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience

My wonderful Grandma is currently living at Aire View. After my recent visit I wanted to share how fantastic this home is, the level of care and love shown towards my Grandma is just amazing, we as a family could not have asked for a better home. Every member of staff goes above and beyond, lots of

activities throughout the week, amazing food, gorgeous bedrooms, stunning garden. Thank you all at Aire View for everything you do!

Reply from Rachel Aran, Marketing Administrator at Aire View Care Home - Avery Healthcare

Thank you for taking the time to review Aire View Care Home and for your amazing 5-star review. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving care community for all residents. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received. Best wishes.

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