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Magnolia House Residential Care Home has a Review Score of 9.4 (9.383) out of 10, based on 8 reviews in the last 2 years. Over all time Magnolia House Residential Care Home has 42 reviews.
Review from E W (Daughter-in-law of Resident) published on 7 May 2024
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you very much for the kind review, it is a pleasure having your mother-in-law with us.
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Review from E B (Daughter of Resident) published on 8 April 2024
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your kind review, it was lovely having your mum with us
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Review from Carol W (Respite Resident) assisted by family/friend published on 20 March 2024
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
We are glad you enjoyed your stay with us and it was a pleasure having you.
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Review from Ruth B (Daughter of Resident) published on 18 March 2024
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your lovely feedback; it's a pleasure having your Dad and family with us.
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Review from Boyd H (Son of Resident) published on 1 September 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your kind words. Your mum will be greatly missed, and it was a pleasure to know her.
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Review from R S (Grandson of Resident) published on 11 August 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your kind words, your grandma was a much-loved lady at Magnolia.
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Review from B I (Sister of Resident) published on 24 March 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your kind words, its a pleasure having your sister with us.
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Review from L W (Wife of Resident) published on 21 March 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your lovely kind words. It was a pleasure to have your husband with us and we look forward to his next stay.
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Review from Marjorie W (Resident) published on 28 February 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
We love having you live with us too and are very glad you are happy here.
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Review from A W (Son of Resident) published on 27 February 2023
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Review from Alan B (Friend of Resident) published on 21 February 2023
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Review from Patricia P (Wife of Resident) published on 20 February 2023
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Review from David W (Son of Resident) published on 17 February 2023
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Reply from Gemma Elliott, manager at Magnolia House Residential Care Home
Thank you for taking the time to leave such a lovely review and for trusting in us to take care of your lovely parents
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Review from N H (Son of Resident) published on 17 February 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your lovely review. It's a pleasure to have your mum here with us, she keeps everyone smiling
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Review from Sharon M (Daughter of Resident) published on 17 February 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for your kind review. Your mum is going to be so greatly missed and was so fondly thought of by all the staff; it was a pleasure to have her as part of our Magnolia family.
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Review from J T (Daughter of Resident) published on 16 February 2023
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for your lovely words, its a pleasure having your Mum with us
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Review from J M (Resident) published on 8 February 2023
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Reply from Gemma Elliott, Manager at Magnolia House Residential Care Home
Thank you for you kind response, it is a pleasure having you with us
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Review from P B (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card •
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for your kind words, it is a pleasure having your Dad with us
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Review from A S (Son of Resident) published on 6 January 2023
Submitted via Website •
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for taking the time to leave such lovely feedback, its a pleasure to have your mum with us.
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Review from Denise T (Daughter of Resident) published on 6 January 2023
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Reply from Gemma Elliott, Deputy manager at Magnolia House Residential Care Home
Thank you for your kind words and lovely feedback. Its a joy to have your mum with us and she brings just as much life and joy to our home.
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The Review Score of 9.4 (9.383) out of 10 for Magnolia House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Magnolia House Residential Care Home is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) ) ÷ 96 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.445 Points relating to the number of positive Reviews for Magnolia House Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 8 Positive Reviews ÷ 12.4 = 0.645
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Dec 2021
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