Saint Elkas Care Home Limited has a Review Score of 8.5 (8.500) out of 10, based on 1 reviews in the last 2 years. Over all time Saint Elkas Care Home Limited has 2 reviews.
Review from Stephen H (Brother of Resident) published on 10 July 2024
Submitted via Website •
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Reply from Trisha Coughlan, Registered Manager at Saint Elkas Care Home Limited
Hello Stephen. Thank you so much for your kind words and positive feedback, it was a privilege to know and care for your relative it is much appreciated that you have taken the time to write this review. Thank you.
Facilities
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Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Irene L (Mother of Resident) published on 28 June 2021
Submitted via Website •
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Reply from Lisa Thorneycroft, Operations Manager (NI) at Saint Elkas Care Home Limited
Thank you for taking the time to leave us such a positive review. We will ensure this is shared with our staff team. Your recognition of our efforts is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Saint Elkas Care Home Limited is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Saint Elkas Care Home Limited is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.5 Points relating to the number of positive Reviews for Saint Elkas Care Home Limited is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2. 1 Positive Reviews ÷ 2 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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