Hatton Grange

Oldham Street, Hyde SK14 1LN
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9.5 65 Reviews
  • Hatton Grange, Hyde
Anchor’s Hatton Grange in Hyde is a purpose-built residential care home, providing quality care and facilities within a comfortable and relaxing environment for up to 70 customers. They are welcoming new residents for respite care on a long-term basis.

Facilities include a bistro and rock and roll room and Hatton Grange is located close to local amenities. The home provides residential and dementia care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. And the team are supported through on-going training to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Residents have the benefit of the Inspire programme, which enhances resident's activities, nutrition and overall experience. The group reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Hatton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Angela Brown (Home Manager)
  • Admission Criteria
    • Please contact Hatton Grange directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Hatton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £990
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £990

  • Colleagues at Hatton Grange will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Hatton Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Hatton Grange.


  • Parking

  • Onsite parking is available, including disabled spaces.


Hatton Grange Reviews (65)

Total of 65, showing 41-60
9.5

Hatton Grange has a Review Score of 9.5 (9.520) out of 10, based on 15 reviews in the last 2 years. Over all time Hatton Grange has 65 reviews.

Overall Experience

  • 51
  • 12
  • 0
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  • 2

Date Published

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Review from Victoria F (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by the dementia team at Hatton Grange for five years, until she sadly passed away recently. From the very first time she was a resident in your care home, we could tell she was extremely happy and settled and also very well cared for. The staff have been delightful and have
given her the best care we could have wished for. Nothing has been too much trouble and we are so grateful as a family that her last years were spent in happy surroundings and she was looked after by a team of amazing, caring staff. Thank you to everyone at Hatton Grange. We highly recommend your services to anyone looking for the ultimate in long or short term care.

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Review from L C (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe, clean and happy environment. The team are exceptional.

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Review from M J (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hatton Grange since June 7th 2019. She has settled in very well and seems very happy when I visit.
The staff have all been very nice and very approachable, they are very kind, gentle and respectful around all the residents. Overall, I am very happy and feel at ease
knowing that mum is in a safe and secure environment.

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Review from Evelyn F (Sister of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't thank the staff enough for their care and attention for my sister stay and the care of myself when my sister died. A very big thank you.

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Review from W F (Husband of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife needed a care home, I was offered the choice of two. I selected Hatton Grange and it has all the care and comfort my wife needs. I was her carer for six years but when it became too much, Hatton Grange delivers a level of care I could not. Thank you.

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Review from Hazel B (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with care both on a personal and mental level. Mum has really settled well. She is always clean and well dressed. Staff are real carers, only problem the paperwork they have to do sometimes leaves them unable to attend to residents and this does have a knock-on effect as sometimes the floor
is understaffed anyway. Where possible, the same staff are allocated to the same floor which helps residents gives consistency. All staff caring and helpful and inform relatives what is going on.

Reply from Angela Brown, Home Manager at Hatton Grange

Firstly I would like to say thank you for your positive review, regarding the paperwork, when colleagues are completing essential documentation they do this in the communal lounge or dining room, and at these times other colleagues are available to support residents where needed.


Our staffing hours are always at or above the number of hours indicated as required by the dependency levels of the current resident group.


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Review from Y W (Friend of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very welcoming and happy to help with whatever you require. Residents always look happy and well cared for. The home itself is spotlessly clean. Entertainment and outdoor visits for residents are well run. Food is exceptional. Altogether a lovely place for your loved ones to be looked
after.

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Review from P G (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Hatton Grange a very lovely place. The staff are very friendly. Rooms are kept clean and tidy.

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Review from A B (Son-in-law of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother in Law seems to have settled in very well. Staff very caring. Nothing too much trouble.

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Review from Jane L (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and all staff are extremely caring, supportive and efficient. Nothing is too much trouble for them and they always respond promptly to any concerns or requests. My Mum has been here since December 2014 and has always been treated with respect, dignity and care. We, as a family, couldn't
recommend the Hatton Grange care home enough. Excellent.

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Review from Jodie S (Daughter of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is a resident at Hatton Grange, I phone every week or two as I live in South Australia My mum sounds so happy when I call and Mum loves all the staff. I sometimes chat with Mums carers they sound so nice plus have a passion for their job.


My Sister had to explain to your staff that my

mother only remembers me as her son. I was born with Gender Dysphoria so had Gender corrective surgery some 16 years ago. So when I phone I tell the nurses I am her daughter from Australia. Then mum tells your staff I am mums son.
So my Sister told your staff what is what. I just would like to thank your staff who look after my Mother so much. It makes me feel so much more comfortable. Please Thank them all from me.


Best Regards


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Review from Kathleen C (Friend of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hatton Grange is a clean home, good facilities, great trips and entertainment.

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Review from C F (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a respite stay in the home after being in hospital and while I was on holiday. We were very satisfied with the facilities and care that she received. The staff were very pleasant, caring and helpful. All in all a very good experience.

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Review from Vicky P (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving here Mum has been very comfortable and happy. The staff are superb with the residents, nothing is too much trouble.

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Review from Melannie H (Granddaughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent every member of staff was a genuine and caring person and we felt happy leaving our gran in their expert care whilst we were not there. My gran passed away on the 30th January after only a four-week stay at Hatton Grange. The manager and her team and all the other ladies were unbelievably
caring and respectful to my gran and went above and beyond the duties. I would recommend this residential home to anyone. Amazing home, genuine excellent staff.

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Review from Gareth H (Grandson of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hatton Grange is a wonderful place and what makes it wonderful is the staff who work there. My gran lived there for only 5 weeks before her passing, but she loved the place and the staff. She could not have been better treated, respected and looked after. The staff really came into their own near the
end. They were really supportive, dignified and offered everything gran and the family needed.
Hatton Grange is a fantastic place, filled with fantastic people. I wouldn't hesitate to recommend it.
A massive thank you to everyone there!

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Review from Alison G (Niece of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We were promised 24-hour peace of mind, this didn't happen, nor was his independence. There were no activities as promised. Not clean, your feet stuck to the floor. Lack of staff and any you could find, had very poor attitudes. I witnessed not only my uncle being neglected but other residents too, to
the point where we were helping because there were no staff.
Care plans were not followed, my uncle had a fall within 3 days which he wasn't prone to. Went in for respite with a review to staying but because of the lack of care, I had to bring him home. I was asked to discuss his will. I have worked in care since I was 18 years old, I am now 52 and have never been so disgusted and found it very upsetting the lack of care.

New clothes bought went missing and never returned even though requested, he was sent home with a bag which contained soiled underpants that had not even been swilled through. They weren't even my Uncles. He had a bruise on his arm (which I have a picture of) as if he had been pulled out of the chair.

Reply from Andy Brown, District Manager at Hatton Grange

We are sorry to hear your comments about Hatton Grange.


Since your experience, staffing levels have improved at the home and inspections by external agencies have not found any issues with cleanliness or quality of care. The increased staffing has enhanced the quality of the service and ensures the best possible standards of care are met.


With regards to missing items of clothing, please do contact the home and we would be more than willing to reimburse you for any costs incurred for the replacement of these items.


If you have any further concerns that you would like to raise, please contact our Customer Relations team directly on customer.relations@anchor.org.uk


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Review from W (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad left hospital and was in need of respite care. He was unable to return to his home because it was no longer suitable for him. Both myself, my husband and other family members have been clearing out his house, finding a new home for him and getting this ready.
Hatton Grange has been a lovely,
bright, clean and modern home for my dad. He has been very well cared for and happy for the 6 weeks he has stayed at the home. The staff have been wonderful with him. Dad has received much needed respite care and we have had peace of mind knowing that he has been well cared for. We would happily recommend Hatton Grange to others in the same situation.

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Review from Pat B (Relative of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the caring and attentive staff. Residents appear happy, clean and well looked after.
Weekly food menu's are well-balanced and varied.
Staff appear approachable, friendly, efficient and very helpful.
Put at ease with their reassurances.

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Review from Malcolm H (Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It does what it says on the tin. I am happy here at Hatton Grange. The staff are friendly and kind. I would recommend it here.

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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Hatton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.520 for Hatton Grange is calculated as follows: ( (131 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 179 Ratings = 4.52

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatton Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Hatton Grange directly for more details.


Awards / Recognitions (3)

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