East Park Court Residential Care Home

29 Holloway Street, Bilston, Wolverhampton WV1 2SY
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9.7 69 Reviews
  • East Park Court Residential Care Home, Wolverhampton
The team at East Park Court are devoted to enriching the lives of their residents. Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance.

The residents have an active role to play in how their home is run, from welcoming potential residents and their families, to providing feedback on everything from the activities to the menu.

They enjoy a wide variety of activities, from live musical entertainment to animal visits, with everything from hedgehogs and puppies, to tortoises and rabbits. The home also has its own dog, a King Charles Cavalier called Dexter, whom the residents adore.

Residents enjoy pub lunches and trips out shopping, visits from local school children, as well as performances by local theatre and music groups, and the local church choir.

Loved ones are embraced into life in the home and join in with so many activities and outings. They also love to take part in community events, like this summer’s Crufts Show, as well as summer and Christmas fetes.

And there are also outings to enjoy. This summer the residents enjoyed a trip to West Midland Safari Park, followed by trips to the Sealife Centre in Birmingham and Cosford Air Museum.

There are lots of wonderful spaces to enjoy in the home, with welcoming lounges, a vintage café and a hair salon, for weekly appointments with a mobile hairdresser and pampering sessions.

The residents’ bedrooms have ensuite wet rooms. Some of the bedrooms also have patio doors leading to the secure gardens.

In the dining rooms, residents enjoy nutritious home-cooked meals, from roast dinners with all the trimmings, to fish and chip Fridays, and home baking for afternoon tea.

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Care Provided by East Park Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke

Good to Know

  • Person in charge
  • Joanne Hollington (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for East Park Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,116
    • RESPITE Self-Funded Residential Care from £1,116

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1116 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact East Park Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

East Park Court Residential Care Home Reviews (69)

Total of 69, showing 1-20
9.7

East Park Court Residential Care Home has a Review Score of 9.7 (9.688) out of 10, based on 8 reviews in the last 2 years. Over all time East Park Court Residential Care Home has 69 reviews.

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Review from I I (Wife of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the most caring and compassionate people that are in the caring profession. In my time of desperation in need for a respite place they bent over backwards to help me. The district nurse in Walsall, Wolverhampton, GP etc were brilliant. I hope and pray that when I need respite again there
will be a place for my husband.

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you for your kind words for our team at East Park Court. We're so glad they could support you during such a difficult time. We hope to welcome you and your husband again whenever you need us.


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Review from Sharon B (Daughter-in-law of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has an excellent great friendly caring staff, food is lovely all residents are very well cared for all their needs are met individually. The home is professionally run by management, are very compassionate and helpful. Recommend East Park court 100%

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you for your wonderful review for East Park Court. We're delighted to hear how much you appreciate our team, as well as the home-cooked food. Your kind words about our management mean so much too - the home manager and her team will be proud to read your kind words, thank you.


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Review from Sharon B (Daughter-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy at East Park Court the care she receives is excellent we couldn't wish for a better care home the staff are caring considerate friendly and helpful. The managers run a well organised home. We would 100% recommend this home to anyone, it is fabulous.

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you so much for your wonderful feedback for our team at East Park Court. We're delighted to hear that your mother-in-law is so happy and well cared for. Our team works hard to enrich the lives of their residents, and it means so much to know that this has made a positive difference for your family. Your kind words about our staff and management are truly appreciated and will be shared with the entire team, thank you.


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Review from D G (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

East Park Court is a friendly, clean, well-run care home. Due to my father's health means that someday he will require a little more attention and assistance. All the management team, day, and night carers go above and beyond to help him. All the residents are happy and enjoy their daily activities.
I and my family wish to give our special thanks to the staff for their patience, dignity and kindness shown to our father during the 2 weeks due to his health. Thank you all at East Park Court.

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you for your review for East Park Court, the team will be delighted to read your kind words.


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Review from W B (Niece of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister are very happy with how my auntie is looked after at the East Park Court Care Home. Staff are always friendly and helpful and always keep us well informed about our auntie.

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you for your five-star review for East Park Court, the team will be delighted to hear how happy you are with your aunt's care.


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Review from Carol B (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at East Park are very caring, friendly and professional. All the residents get the best care and everyone goes above and beyond for them. Nothing is too much trouble and they are always there to listen to you. I have already recommended East Park and will continue to do so.

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you for your five star review for East Park Court, the team will be delighted to read your comments.


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Review from Andrew J (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is at East Park Court, staff are amazing and nothing too big or small. They all go above and beyond, team leaders will inform me of any changes immediately and keep me informed of Dad's progress. I want to take this opportunity to thank everyone at East Park Court for their help day in and day out
caring, supportive, encouraging, and amazing interaction with activities from staff and new activities staff members. My dad feels so at home and I have all the staff to thank for this amazing opportunity, many thanks.

Reply from Kate Yates, Communications and Content Specialist at East Park Court Residential Care Home

Thank you for your wonderful comments about East Park Court, we are so happy your father is thriving there.


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Review from Joanne R (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank very much all the staff in all areas at East Park Court Care Home. My dad came straight from hospital for temporary care over a month ago now. The care, thoughtfulness, and support for all my dad's needs has been fantastic. They treat him like family. My dad and myself are always
treated with kindness and nothing is too much trouble, with staff going out of their way to help with anything. I am truly, sincerely grateful for such a pleasant home and the wonderful staff, whom I feel are now our friends.

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Review from Jacqueline H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in really well. His room is basic but very light and airy. He has his own bathroom and is cleaned often. Staff from management down through to the cleaners are all very friendly and very helpful.

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Review from S P (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for a few months now. Staff are amazing from carers to management, always there to listen and help. He is very well looked after, has settled very well and all his care needs are met.

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Review from J D (Niece of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a permanent resident at East Park Court, I always find him very happy, clean and comfortable. Staff and management are very approachable and pleasant nothing ever seems too much for them very caring thank you all.

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Review from A B (Friend of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a very nice atmosphere and it's a very clean and well-kept care home. Friendly and informative staff. More like a hotel atmosphere than a care home as they keep it to such a high standard.

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Review from R D (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, quite happy.
Some staff are more patient/caring than others.
Food is okay, not many evening options. Mainly sandwiches.
Cleanliness sometimes lacking but not overly concerned.
Repairs seem to take forever.
But, generally can't really complain to much and think the majority do their
best.

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Review from Susan J (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been there a few months now and they are absolutely amazing all his needs are met and he's treated very well. From care staff to management always there to listen and help wherever they can. Knowing my dad is looked after there so well and he's settled in.

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Review from Warren H (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to share my experience of East Park Court care home because my father (never really known for his praise of others) told me last week just how well he is being cared for. His actual words were, "I couldn't possibly be looked after any better, anywhere else". Fine praise indeed after almost
2 years at the home. Certainly, my experience echoes his words. Whenever staff have come into the room while I'm visiting, it's been clear that nothing is too much trouble for them. They genuinely do care about the residents. Dad loves the food and the only complaint I've ever heard from him in that respect was he'd eaten too much for breakfast and couldn't manage all his lunch. Finally, I must just say what a super job has been done on bringing him out of his shell. He's been engaging in various activities in the home - even judging in a contest. It was almost unbelievable to those of us who've known him for years. Great job - well done to the manager and the team. I can't thank you enough!

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Review from Jean W (Wife of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my husband was there for respite, I was assured all my husband's needs would be met. Unfortunately, he is a smoker. I was assured that wasn't a problem but turns out it was a problem. He was on the first floor, very unsteady on his feet, and needed to be escorted to the smoke area in a wheelchair.
He tells me he would go down the corridor to ask to go for a cigarette to be told they would take him in 5 minutes but they would forget. I understand from my husband he only got to go for cigarettes when a member of the family went after work. He had one shower in 2 weeks and that was because he showered himself as no one assisted him or asked him. Maybe respites are treated differently.

Reply from Joanne Hollington, Senior Marketing Officer at East Park Court Residential Care Home

Thank you for your review. At Sanctuary Care and East Park Court, we take your feedback very seriously and we are working together to come to a resolution to ensure the needs of all residents are met in the future.


Our team would offer to take your loved one out for his cigarettes however he would normally refuse and wait for a family member to take him. Our team also urged him to ask us if he needed to go out after cigarette smoke was smelt in his room which unfortunately is not permitted in our care homes.


Our team are still here for you if you do wish to speak to us – my door is always open


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Review from Stuart W (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been resident in East Park Court Residential Care Home for three months, in that time I have seen a distinct improvement in her overall wellbeing. Without exception, the staff are fantastic and interact constantly with my Mum. She takes part in several activities including cooking, bingo,
visiting singers, one on one reminiscing sessions with old songs from the War era, which Mum remembers with clarity. On each visit she always tells me how ‘lovely’ everybody is at East Park Court and nothing is to much trouble for them and how she is helped with anything she wants. The most important thing for our family is that we know with confidence that she is safe and well looked after in a modern well-equipped setting, complete with personal bedrooms and en-suite facilities. The food is also exceptionally good and plentiful and most important of all to Mum plenty of cups of tea! Thank you all for looking after Mum, it is truly appreciated by us all.

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Review from Irene L (Daughter of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my Mom for all the staff who are very kind & caring, I Thank you all for the kindness you have given her, & made her very welcome.
When Mom was taken home after 2 weeks stay, Mom asked to go back to the home as soon as Mom got in her door (that says it all)

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Review from H D (Niece of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident at East Park Court for several years, and I was always impressed with the quality of care provided by staff. I do not live near the facility, so I was not able to visit as regularly as I would have liked. However, the staff were always accommodating when I called to speak with
my uncle, and they kept me apprised as to his health and well being. I felt they knew and cared for him, and I was reassured, from a distance, that the staff had his best interest at heart. The facility was clean, and the meals were nourishing. A memorable highlight was having Christmas lunch with my uncle, East Park residents and staff. It was a lovely meal and a warm, happy event; it was evident that the staff care a great deal for the residents. It is a welcoming, professionally run facility.

Reply from Fae Doherty, Senior Marketing Officer at East Park Court Residential Care Home

Thank you for taking the time to review our home - your kind words are so appreciated, and it's wonderful to hear how happy you were with the care he received. Many thanks.


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Review from Gaynor P (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely nervous about using respite care for the first time for our mother, however, East Park Court staff could not have made it easier, and were so welcoming to her and us as carers. Throughout her stay, she was well looked after and met with a smile. The environment was clean, bright and
smelt fresh. Her medication was given correctly. She ate better than at home due to regular mealtimes and a well-cooked meal at lunchtime. She enjoyed a bit of pampering with a weekly hairdresser appointment and was given a chance to participate in activities like knitting etc when she normally only watches TV for company.
Most of all though, she was 'cared' for with my mother commenting that 'nothing was too much trouble, which I think is the best endorsement. I am looking forward to her returning to East Park Court for respite with the knowledge that she will be well looked after.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for East Park Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for East Park Court Residential Care Home is calculated as follows: ( (92 Excellents x 5) + (2 Goods x 4) ) ÷ 94 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for East Park Court Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kelly

Kelly Ashbourne

Job Title: Deputy Manager

Kelly has a wealth of experience in the care industry and prides herself on enriching the lives of her residents and dedicated team.


Fiona

Fiona Porter

Job Title: Domestic Assistant

Joined: 2013

I really enjoy working in the team and getting to know the residents. The residents become like your own family and when I clean their rooms I like to have a chat and spend time with them.


Frequently Asked Questions about East Park Court Residential Care Home

What types of Care is East Park Court Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does East Park Court Residential Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at East Park Court Residential Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is East Park Court Residential Care Home to the centre of Wolverhampton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.