East Park Court Residential Care Home

29 Holloway Street, Bilston, Wolverhampton WV1 2SY
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9.7 69 Reviews
  • East Park Court Residential Care Home, Wolverhampton
The team at East Park Court are devoted to enriching the lives of their residents. Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance.

The residents have an active role to play in how their home is run, from welcoming potential residents and their families, to providing feedback on everything from the activities to the menu.

They enjoy a wide variety of activities, from live musical entertainment to animal visits, with everything from hedgehogs and puppies, to tortoises and rabbits. The home also has its own dog, a King Charles Cavalier called Dexter, whom the residents adore.

Residents enjoy pub lunches and trips out shopping, visits from local school children, as well as performances by local theatre and music groups, and the local church choir.

Loved ones are embraced into life in the home and join in with so many activities and outings. They also love to take part in community events, like this summer’s Crufts Show, as well as summer and Christmas fetes.

And there are also outings to enjoy. This summer the residents enjoyed a trip to West Midland Safari Park, followed by trips to the Sealife Centre in Birmingham and Cosford Air Museum.

There are lots of wonderful spaces to enjoy in the home, with welcoming lounges, a vintage café and a hair salon, for weekly appointments with a mobile hairdresser and pampering sessions.

The residents’ bedrooms have ensuite wet rooms. Some of the bedrooms also have patio doors leading to the secure gardens.

In the dining rooms, residents enjoy nutritious home-cooked meals, from roast dinners with all the trimmings, to fish and chip Fridays, and home baking for afternoon tea.

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Care Provided by East Park Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke

Good to Know

  • Person in charge
  • Joanne Hollington (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for East Park Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,116
    • RESPITE Self-Funded Residential Care from £1,116

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1116 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact East Park Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

East Park Court Residential Care Home Reviews (69)

Total of 69, showing 21-40
9.7

East Park Court Residential Care Home has a Review Score of 9.7 (9.688) out of 10, based on 8 reviews in the last 2 years. Over all time East Park Court Residential Care Home has 69 reviews.

Overall Experience

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Review from Anne B (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at East Park Court for ten years now and I have always been impressed by the care she has received. The carers are very capable, and friendly as well; they know the residents and their likes and dislikes. The management is efficient and friendly. The bedrooms are comfortable
and well equipped, the walk-in shower in the en-suite so convenient; the food is good and abundant! Now that my aunt is approaching the end of her life I have been so touched by the care and affection she is receiving. Nothing is too much trouble, all they want to do is to make her as comfortable as possible. They have also been so supportive to me.

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Review from Michelle J (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident of East Park Court for nearly two years now, she is very well looked after by a very caring team and treated with dignity. Any problems we have had, usually with an agency or temporary staff have been resolved straight away, I can relax knowing that my mom is being cared for
during lockdown.

Reply from Fae Doherty, Senior Marketing Officer at East Park Court Residential Care Home

Thank you for your kind words about our team - it is so appreciated. Best wishes.


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Review from E L (Son of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother's been living in East Park, I can honestly say that all the staff have the same attitude and willingness to help in all situations which have arisen, good and bad. An excellent team and a lovely environment. A credit to the staff and management.

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Review from M B (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first viewing East Park Court for my mom I was impressed and my opinion has not changed. Every aspect of East Park Court is geared to the health, safety and wellbeing of resident with very caring staff and management. The total commitment of the staff during the Covid-19 Pandemic has been excellent
under extremely difficult circumstances. They are always ready to help and support relatives of residents where they are able to.
We were very lucky to find such a good care home and have no concerns after four and a half years.

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Review from V B (Sister of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided to my brother is excellent in every way. I could not have found a better care home anywhere around Wolverhampton.

Reply from Fae Doherty, Senior Marketing Officer at East Park Court Residential Care Home

Thank you for taking the time to review our home and for your kind words. Best wishes, Fae.


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Review from M E (Son of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been a resident of East Park Court for 4 years now and has been very well looked after. The staff do a wonderfull job in all respects. We as a family are always kept well informed, communication is very good. The last few months have been very difficult for care homes, but East Park Court have
done extremely well to remain COVID free.

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Review from Janet G (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank East Park Court enough for the care and dedication shown to my mom over the last 3 years, especially so throughout this pandemic. The staff are very caring, friendly, in fact, amazing.

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Review from C M (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been a resident at East Park Court for the last two years but sadly passed away on the 10th March. We cannot praise the management and staff highly enough for the kindness, care and respect shown to Mom and all the family during her time at the home and especially in the last few weeks
of her life, we couldn't have asked for more.
Our heartfelt thanks.

Reply from Fae Doherty, Senior Marketing Officer at East Park Court Residential Care Home

Thank you for your kind words about our team, I am very sorry to hear of the passing of your mother. I will be sure to pass this onto the team, they will really appreciate it. Best wishes, Fae.


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Review from K H (Niece of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant...

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Review from A H (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's only been here for a week but we are really pleased with the care and attention she is receiving. All staff are very pleasant and friendly.

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Review from Jane M (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom and I chose this home together for her in 2019. The Management and staff were so supportive and understanding, of what we were going through. They helped make a difficult decision, easier. Mom settled very well and soon thought of it as home, especially as we were able to personalise her room with
pictures and small items of furniture. The staff are professional, friendly and Mom trusts them. I feel confident leaving Mom in their care. Not only is your loved one looked after, they are always there to offer support and advice to the family too.

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Review from B G (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is always spotless. Staff seem caring and attentive. Activities every day. Not seen meals actually but the menus seem very good. My mother is always clean and well-dressed. She seems happy enough and feels safe. Residents' belongings seem to be better labelled too than previously.

Reply from Fae Doherty, Marketing Officer at East Park Court Residential Care Home

Thank you for your feedback and kind words. I will be sure to pass this onto the home manager and the team. Best wishes, Fae.


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Review from Amanda H (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely homely place. My mum had a bad stroke and is a resident here. The staff are amazing, so approachable and lovely, always activities to do etc. Mum has a gluten-free diet of which they accommodate easily with no issues. Lovely spacious room. Very highly recommended.

Reply from Sophie Middleton, PR Officer at East Park Court Residential Care Home

Thank you Amanda for your lovely review, I will pass on your comments to the Home Manager. I am so pleased to see your mum has settled in so well and you are so fond of the staff. Thank you again, Sophie Middleton.


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Review from Linda P (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in this care home for a year. The care is very good, I am pleased overall that my mom is being looked after. There are some issues that need attention, like shortage of staff. I think sometimes residents are being neglected, not because they don’t care but there aren’t enough staff.
Most of the staff there are very attentive and caring.

Reply from Fae Doherty, Marketing Officer at East Park Court Residential Care Home

Dear Linda, thank you for taking the time to review East Park Court. As the new manager at East Park Court Sabrina is always looking for ways to improve the service given, as a result of your review she carried out a dependency took check which calculates staffing hours against assessed resident care hours. Sabrina feels confident that East Park Court is operating well within the required hours of staffing. We are aware however that some times of the day can appear busier than others. As a manager, we encourage feedback from residents and their families as this gives us the opportunity to reflect and adjust practices where appropriate. Sabrina is more than happy to discuss any issues or concerns you may have regarding the care of your mom and hopes that after discussion she is able to put your mind at ease. Best wishes.


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Review from Martin B (Friend of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff in the home are really kind and friendly, they are always working really hard to improve the care that they provide.

Reply from Fae Doherty, Marketing Officer at East Park Court Residential Care Home

Dear Martin, thank you for your feedback - it is invaluable to Sabrina and her team. Best wishes.


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Review from Angela S (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time that I first contacted the care home, everyone I have spoken to has been friendly and helpful, from the receptionist, the care assistants, right up to the manager. When I visit my husband I see this helpfulness, friendliness plus the patience respect and dignity with which they treat the
residents.
The home is always clean, it is secure and it is a pleasant environment for the residents.

Reply from Fae Doherty, Marketing Officer at East Park Court Residential Care Home

Dear Angela, thank you so much for taking the time to write this lovely review. It's wonderful to know that you are pleased with your husband's care and feel so welcome. Best wishes, Fae


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Review from Jean S (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accompanied my mom, other residents and staff members on a trip to a local Canal Trust.
It was an amazing day with a boat trip and picnic.
The staff were superb and extremely caring and aware of all aspects of the needs of the group.
My anxiety about the enormity of what they were undertaking was
quickly quelled.
We had a lovely time.
I have been very satisfied with the quality of care my mom has received at East Park Court and can feel that she is well looked after when I am not visiting.
The food is very good and she can make choices, you can often smell a roast dinner cooking, made fresh on the premises.
Looking forward to seeing what the next trip will be with my 93-year-old mom who has Dementia.

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Review from Thomas J (Brother of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

East Park Court Wolverhampton is a wonderful home.
The managers and staff are great, the food is good.
It is a very clean place to be in.
The rooms are great too.
My sister has been in there 6 years.
I would recommend it to anybody that wanted a place.

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Review from John F (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently found my Mum's hearing aid, one half in her ear, the mould missing and still is. Things like this seem to go unnoticed. I don't think there is enough communication between the resident and the next of kin. Also, she has quite a lot of clothes but they don't seem to vary what she wards day to
day. The hems on her trousers are coming down, no one has informed us, found out for ourselves, hence my Wife is taking her sewing box. Also, she has whiskers on her chin and I'm the one who has to ask for them to be shaved. Her nails are a disgrace with horrible brown stuff under them so had to ask for them to be cut. Personal hygiene could be better!!

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Review from Hilary D (Sister of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several care homes in the area came out with this one and said 'That's the one'. I was not disappointed when my Sister moved in. I have only praise for the care she received and, more to the point, so does she. She is treated with respect at all time, she is relaxed and has started earing
again, putting on half a stone in 10 days. All the carers I have met are friendly, caring and experienced and this makes for a very happy environment. I hope I am as lucky when my time comes!

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for East Park Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for East Park Court Residential Care Home is calculated as follows: ( (92 Excellents x 5) + (2 Goods x 4) ) ÷ 94 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for East Park Court Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Kelly

Kelly Ashbourne

Job Title: Deputy Manager

Kelly has a wealth of experience in the care industry and prides herself on enriching the lives of her residents and dedicated team.


Fiona

Fiona Porter

Job Title: Domestic Assistant

Joined: 2013

I really enjoy working in the team and getting to know the residents. The residents become like your own family and when I clean their rooms I like to have a chat and spend time with them.