Review from Pat D (Wife of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience

My husband has now been at Woodlands, on Wordsworth for over a year, and because I am able to, I have visited him almost every day at randomly different times of the day. I have always been warmly greeted by all the staff I have seen, receptionist, cleaners, carers, nurses, premises manager, finance

officer, members of the lifestyle team as well as the manager and deputy manager. All of the welcoming ethos is transmitted to the residents who are spoken to with the utmost respect, despite the fact some residents, because of their complex needs, can at times be quite truculent. There is always someone on hand if help is needed, and the routine of the day provides consistency of practice and expectation. Woodlands recently had an inspection with very positive outcomes. The outcome did not surprise me. Having to admit that a loved one can no longer be cared for in their own home is a difficult process but I am more than happy that at Woodlands we have found a safe and caring environment.

Reply from Rubina Manager, General Manager at Woodlands Care Centre

Thank you for your kind words and your support. I will pass this on to the staff in Wordsworth. Even though our residents have complex needs. it is very rewarding to support them in their ADL.

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Review from Stephen R (Husband of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience

Very helpful staff.
My wife seems to be very happy and lots of smiles.
She seems very settled and calm, which is very pleasing to me.
Always get a friendly welcome when I visit and appreciate the updates provided on how my wife is doing.

Reply from Alice, Customer Relations Team at Woodlands Care Centre

Thank you so much for taking the time to share your positive experience. We're delighted to hear that your wife is feeling happy, settled, and calm, and that our staff has been able to provide a warm and welcoming environment for both of you.

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Review from Linda D (Friend of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience

Excellent care home with lovely staff, very caring and helpful. Cannot speak too highly of the care my friend is receiving.
I am welcome at any time to visit or telephone for an update on my friend's welfare.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

Dear Linda, thank you so much for your kind words and positive feedback. We are delighted to hear that you and your friend are happy with the care and support provided at our home. We always strive to create a warm and welcoming environment for all, and your appreciation means a lot to us.

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Review from Scotia J (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

One of the most difficult things is to lose your parent and watch them deteriorate from the person they were. The stress and worry about their well-being, and if they are being properly cared for, can be crippling.
Since my mum moved to Woodlands Care Centre in November 2023, she has been very well

cared for. She has complex dementia and resides in the Colleridge Unit. They are meeting her needs above my expectations. Whenever I visit Mum is calm, clean and a lot more settled. The home in general is clean and well staffed. The staff are always very kind and helpful and always make time to speak with you. The fact that my mum is so much more relaxed speaks volumes to the care she is receiving. Dementia isn't an easy thing to deal with but Woodlands have made it easier by providing the attention and care that Mum needs and deserves. My personal thanks to five members of staff in particular and to all the staff at the home for doing the job they do. Thank you!

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

Dear Scotia, thank you so much for sharing your heartfelt experience with us. We understand how challenging it can be to witness a loved one's journey with dementia, and we are honoured that you've entrusted us with your mum's care at Woodlands Care Centre. It's heartening to hear that your mum has been well cared for since moving in and that she's more settled and relaxed during your visits. Providing above-expectation care for someone with complex dementia is our commitment, and we are glad our teams have demonstrated kindness and compassion every time. Your thanks mean a lot to us, and we'll ensure that your appreciation reaches our staff members.

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Review from Denise M (Friend of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience

We are extremely appreciative of the excellent care and attention our dear friend receives at The Woodlands. We know he is very well cared for and all his needs are met with such good grace, kindness and compassion.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

Thank you for your heartfelt feedback. We are truly touched by your appreciation of the care and attention your friend receives. As we dedicate ourselves to ensuring all residents feel supported and valued, it brings us great pleasure to learn that all his needs are met in a professional and caring manner. We will be sure to share your kind words with the rest of the team. Thank you once again.

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Review from S B (Relative of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

Very helpful and kind staff. Looked after my mother's partner with care and dedication. Nice clean and modern facilities and easy to find with parking on-site for visitors. Highly recommended for your loved ones.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

We are delighted to read your positive feedback and are thrilled to hear that you found our staff helpful and kind. We are glad that our facilities meet your standards and that you found the care centre conveniently located. Thank you once again for sharing your thoughts.

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Review from Karen B (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

Dad moved to the care home in January and is on the dementia ward. The staff are very kind and attentive and Dad has settled in very well. I have visited at all times of day and always found a high resident to carer ratio. The room is bright and always clean. My dad isn’t well enough to take part in

activities so I can’t rate this. I’m still in shock about the fees of care homes in general so I have rated average for value for money - I just wish I thought that it was going to the carers who deserve every penny.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

Dear Karen, thank you for sharing your experience with us. We're glad to hear that your dad has settled in well and that you find the staff kind and attentive. Ensuring a high resident-to-carer ratio and maintaining cleanliness are priorities for us, so we appreciate your positive feedback in these areas. We understand your concerns about the fees associated with care homes and we appreciate your honest feedback about the value for money. It's important to us that you feel your investment in your dad's care is going towards the excellent care and dedication provided by our staff. Your trust in us is greatly valued and we're committed to providing the best possible care for your dad and all residents.

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Review from S S (Father of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

I’m very pleased with the way all the staff look after my father. His room is a very good size and the whole place is always clean. The activity program is full and anyone can join in.
I was very worried about sending Dad to a care home but feel at ease knowing he is so well cared for and we can visit

him anytime.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

Thank you so much for sharing your positive experience with us. We understand how important it is to feel reassured about your father's care and we're delighted that you're pleased with the way our staff look after him. Our activity program aims to provide engaging opportunities for everyone and we're thrilled that your father can participate. Your peace of mind is invaluable to us, and we are pleased that you trust us with your father's care.

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Review from A L (Friend of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience

We were warmly welcomed on arrival and escorted to our friend. The carers in the room were all very interactive with all patients, and we were immediately offered tea and biscuits. The room was super clean and lots of activities were available for patients. There was a daily news sheet with our friend,

and he seemed to take a lot from it.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

We are delighted to hear that you received a warm welcome upon arrival at Woodlands. It's wonderful that the carers were accommodating and that you felt well cared for during your visit. We look forward to welcoming you again.

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Review from R H (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience

My mum is a resident of Woodlands and is very well cared for. Always clean and seems content. They do their very best to get her to eat and drink which she is reluctant to do most of the time. They also keep myself and my sister up to date with everything that goes on with her.

Reply from Sia Lebbie, Reviews Team at Woodlands Care Centre

Thank you so much for sharing your feedback with us. We're delighted to hear that your mum is receiving excellent care at Woodlands. Encouraging residents to eat and drink enough can be a challenge and we're committed to doing our best in this regard. Keeping you and your sister informed about your mum's well-being and activities is essential to us and we're pleased that you appreciate the updates. Your trust and feedback mean a lot to us. Thank you once again for your kind words and for choosing Woodlands.

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Review from T B (Husband of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience

This is an excellent care home with brilliant staff. The staff are caring and polite and nothing is too much to make my wife comfortable. She gets all the support she needs. Highly recommended.

Reply from Rubina Manager, General Manager at Woodlands Care Centre

Thank you so much for your kind words. I will pass on your comments to the team. We the team at Woodlands take pride in delivering person-centred care for our residents. It's a pleasure to look after her.

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Review from E A (Friend of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience

A warm welcome easy access to coffee. Staff on hand if necessary. Rooms comfortable if on the small side but clean. Friendly atmosphere. Can be difficult to find home as navigator takes you to a different place but worth the effort to find it.

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

We truly appreciate your positive feedback. It's wonderful to hear that you received a warm welcome and enjoyed access to some of our facilities. We apologise for the inconvenience in finding the home due to navigation issues, but we're grateful that you found it worthwhile once you arrived. Your input is valuable to us, and we will explore ways to improve the navigation instructions for visitors.

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Review from Bridget A (Wife of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience

At Woodlands, my husband is surrounded by staff with smiling faces who support him with compassion, warmth, efficiency and all the expertise his condition requires. Over the 4 years of my husband's stay, I have an increasing impression of an extremely well-led team, constantly working to help residents

enjoy the best life they can. Most of all, I commend the staff for their kindness and generosity of spirit to residents and visitors alike.

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

It brings us immense joy to read your kind review about Woodlands. Your acknowledgement of our team's expertise, compassion and efficiency is truly appreciated and we are pleased to know that your husband receives the quality of care we strive to provide.
Hearing that you have observed an extremely well-led team during your husband's four-year stay gives us great fulfilment. Our goal is to continually improve and enhance the quality of life for all residents, creating a supportive and caring community for them and their families.
Your excellent feedback will be shared with the team at Woodlands.

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Review from Janice T (Wife of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

My husband has been in the home since September/October 2023, it's a lovely caring home all the staff make you feel welcome and all happy to see you and polite, they also take the time for my husband's needs and care and make him feel at home. Also, have activities weekly that are fun for everyone.
I

would highly recommend Woodlands for your loved ones in need of care.

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

We are grateful for your positive feedback. We are pleased to know that we have made both you and your husband feel welcome and valued. Your acknowledgement of the staff's commitment to meeting your husband's needs and making him feel at home is truly appreciated. We are also grateful for the trust you have placed in Woodlands and are always here to support both of you.

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Review from P B (Husband of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

The home is nothing short of fabulous. I have been coming for the last 8 years and my wife has always been looked after in such a wonderful way. I met a friend the other day and asked if I could recommend to him a home and I said to him “Go to Woodlands”. I am very satisfied with the care my wife is

receiving, she couldn’t be in a better place!

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

Reading your amazing comments about our home brings us great delight. Your recommendation to a friend speaks volumes about the positive experiences you've had here. We are greatly pleased to hear that over the last 8 years, your wife’s care has been nothing short of fabulous and we are glad that you are both very satisfied. It is an honour to be part of your journey for this long and we will continue to provide excellent care and support to you and your wife.

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Review from R B (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

My mother was placed in the Woodlands care home in November 2022 for nursing care with mixed Dementia. Since she has been there we have been very happy with the care and support she has received. There is regular contact from the home on how my mother was coping with her condition and any issues that

arise with it. I have met and been in contact with various members of staff along with the home Manager who all have been very friendly, and helpful and will always take the time to talk/discuss things with you. I can say that my mother is being very well cared for and looked after and can't thank the home enough for what they do.

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

Thank you for sharing your positive experience with us. We understand the importance of keeping you informed about your mother's condition and addressing any issues that may arise and it's great to
know that you have felt well supported in this regard. It’s wonderful to hear that you've had positive interactions with various members of our staff and the home manager who are always at hand to provide a friendly and helpful environment for residents and their families.

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Review from M G (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

My dad has been a resident since 2022 and I am very impressed with the quality of his care. He is very happy and looked after when I visit him and the staff are all so kind and caring. The activities on offer are varied and there’s always something going on and plenty for dad to get involved in. A great

place and home for him to live.

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

We appreciate your kind feedback. We are delighted to hear that you are impressed with the quality of your Dad’s care and that he is happy and well looked after. It pleases us to know that our staff are kind are caring towards him, reflecting our principles and values. We are also glad that he is fully engaged and has many activities to participate in. Thank you for choosing Woodlands Care Centre.

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Review from P H (Sister of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience

I find the home a very nice place, my brother has his own ensuite and he can walk around. He thinks this is a nice place, he enjoys his meals and hot teas.
I think he is very lucky to come here. You are wonderful.

Reply from Sia Lebbie, Marketing Executive at Woodlands Care Centre

Thank you so much for sharing your positive feedback about Woodlands. It's great to know that your brother enjoys the freedom to walk around and feels comfortable in our environment. Your kind words about our home being a wonderful place mean a lot to us. We strive to create a welcoming atmosphere for all residents, and we're grateful for the opportunity to care for your brother.

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Review from Nigel H (Son of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience

Woodlands Care Centre is very good. My father is very happy which gives me peace of mind knowing he is in good hands.
All the facilities and staff are excellent. My father is comfortable and well looked after.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

We'd like to thank you for taking the time to leave such a positive five-star review for the home. Most importantly, we're glad to hear that your dad is happy and settled at Woodlands Care Centre.

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Review from Brigitte H (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience

Mum went into Woodlands at the height of Covid, so we were unable to visit or see her, which was worrying. But this was made much more bearable by frequent calls from them informing us of how she was settling in. When we could visit, everything was done to make it safe for everyone concerned. Mum has

now been in the home since April 2021 and we (her sister and myself) visit regularly. We have always found Woodlands to be welcoming, clean, comfortable and professional. Great, friendly and helpful staff from the minute you step in the door. Mum was on Wordsworth, which was recently decorated to a very professional level, with comfy chairs and lots of prints on the walls. All are chosen with care. Mum has just moved to Byron and the care and support she is receiving is just so good. We would highly recommend Woodlands for your loved ones. Lots of meetings for relatives to get involved in too, which is important.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave such a lovely review for our home. The Manager and the team at the home are dedicated to delivering a high standard of care and support to the residents and their loved ones. We are so glad to hear that your mum is happy at the home.

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Woodlands Care Centre

Care Provided by Woodlands Care Centre

Good to Know

Funding & Fees Guide for Woodlands Care Centre

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